Management of Non Government Organizations Bangalore University BBA 2nd Semester NEP Notes

Unit 1 Fundamentals of Non-Government Organization (NGO) {Book}
Introduction, Definitions, Evolution of NGO VIEW VIEW
Vision & Mission, Goals of NGO VIEW
Objectives, Characteristics, Functions, Scope, Classifications of NGO’s VIEW
Pros and Cons of NGO VIEW
Approaches and Models VIEW
Challenges of NGO in India VIEW
NGO’s in Developing Countries VIEW

 

Unit 2 Legal and Accounting Aspects of NGO {Book}
Statutory obligation, Legal Procedure for establishment of NGO, Online & Offline, NGO Registration process, Documentation, Eligibility to start an NGO VIEW
Foreign Contribution and Regulations Act (FCRA) VIEW
Trust and Society Registration Act VIEW
Formation and Registration of Section- 8 Companies VIEW
Basic Accounting Concepts of NGO VIEW

 

Unit 3 Human Resource Management and Career in NGO {Book}
Skills set for NGO, Human Resource Management in NGO VIEW
Leadership & Staff Development in NGO VIEW
Role of creating Staff Agents VIEW
Recruiting, Training and Induction in NGOs VIEW
Career in NGO: Top Recruiters, CSR Activities VIEW
Role of Companies in Community Development VIEW
Role of Social workers in CSR activities VIEW VIEW
Job Profile in NGO, Impact Manager, Voluntary Workers, Accountant, Trust Manager VIEW

 

Unit 4 Project Management {Book}
Concepts, Meaning, Principles, Types of project VIEW VIEW
Planning & Designing a project VIEW
Project Cycle Management VIEW
Resource Mobilization VIEW
Government schemes & supporting Agencies, Funding Assistance, Tax Reliefs VIEW
Coordinating Agencies:
NABARD VIEW
Human Rights Commission VIEW

Human Resource Management Bangalore University BBA 2nd Semester NEP Notes

Unit 1 Introduction to Human Resource Management
Meaning and Definition of HRM: Features, Objectives, Functions VIEW
Functions of Human Resource Management VIEW
Importance of Human Resource Management VIEW
Challenges of HRM VIEW
Role and Responsibilities of HR Manager VIEW
Recent trends in HR VIEW
Meaning and Role of HR Analytics VIEW
Unit 2 Manpower Planning
Meaning and Importance of Manpower Planning VIEW
**Human Resource Planning Meaning, Importance, Benefits VIEW
**Human Resource Planning Scope VIEW
Meaning and Need of Succession planning VIEW
Meaning, Need and features of Job Analysis VIEW VIEW
Meaning, Need and features Job Description VIEW
Meaning, Need and features Job Specification VIEW
Meaning, Need and features Job Enlargement VIEW
Meaning, Need and features Job Rotation VIEW
Meaning, Need and features Job enrichment VIEW
Meaning, importance of Recruitment VIEW VIEW
Sources of Recruitment VIEW
Meaning and benefits of E-recruitment VIEW
Meaning of Recruitment Matrix VIEW
Meaning and Definitions of Selection and Selection Process VIEW VIEW
Steps of Selection Process VIEW
Essentials of Effective Selection VIEW
Hurdles to Effective Selection VIEW
Meaning and Features of Placement VIEW VIEW
Meaning and Features of Gamification VIEW
Unit 3 Induction, Training and Compensation
Meaning, Need, Features and Process of Induction VIEW
Problems faced during induction, Essentials of successful induction VIEW
Meaning of induction manual and checklist VIEW
Meaning, Need, Features, Objectives and Significance of training VIEW
Differences between Training and Induction VIEW
Steps in training VIEW
Methods of Training VIEW VIEW
A brief discussion of Kirkpatrick Model VIEW
Meaning and Significance of Career Development VIEW VIEW
Meaning, Need of Compensation VIEW VIEW
Types of Compensation VIEW
Differences between Compensation and Remuneration VIEW
Meaning and components of CTC VIEW
Motivation Meaning, Importance of Motivation VIEW
Theories of Motivation:
Theory Z of Motivation VIEW
Maslow VIEW
Herzberg VIEW
McGregor VIEW
Equity Theory of Motivation VIEW
Process Theories VIEW
Vroom’s Expectancy Theory VIEW
Unit 4 Performance Appraisal
Meaning, Definitions, Objectives, Benefits and Limitations of Performance Appraisal VIEW
Methods of Performance Appraisal VIEW
Meaning, Definitions of Promotion VIEW
Purposes and Basis of Promotion VIEW
Meaning of Open Promotion, Closed Promotion and Dry Promotion Systems VIEW
Meaning and need for Transfer VIEW
Differences between Promotion and Transfer VIEW
Reasons for Transfer, Types of Transfer VIEW
Meaning and need of Rightsizing of the workforce VIEW
Meaning and need of Downsizing of the workforce VIEW
Meaning and Definitions of Attrition, Reasons for attrition, Types of attrition VIEW
Measures to overcome High rate of Attrition VIEW
Unit 5 Employee Engagement
Meaning and Types of Employee Engagement VIEW
Drivers of Employee Engagement VIEW
**Factor influencing Employee Engagement VIEW
Benefits and Challenges of Employee Engagement VIEW
Models of Employee Engagement VIEW
A Brief Discussion of Deloitte Model and Zinger Model VIEW

Decision making as key Step in Planning

Decision-making is one of the most crucial steps in the planning process. Effective decision-making helps managers choose the best course of action to achieve the organization’s goals. In the context of planning, decision-making involves selecting the most appropriate strategies, actions, and alternatives based on available information, analysis, and forecasts. This step serves as the foundation for developing and implementing a plan, ensuring that all activities and resources are aligned with the organization’s objectives. Below is an explanation of the significance of decision-making in the planning process and how it contributes to organizational success.

  • Establishing Objectives

The first step in planning is setting clear objectives, and decision-making plays a pivotal role in this process. Managers must make decisions about the goals the organization needs to achieve. These objectives must be specific, measurable, achievable, relevant, and time-bound (SMART). During this stage, managers evaluate the needs of the organization, market trends, and external factors to decide on the goals that align with the organization’s mission and vision. The decision about which objectives to prioritize influences the direction of the entire planning process.

  • Analyzing Alternatives

Once objectives are set, decision-making continues with the analysis of different alternatives and approaches. There are often several ways to achieve the same goal, and each approach may have different implications. Decision-makers assess the various alternatives by considering factors such as cost, time, resources, feasibility, and risks. They also take into account potential obstacles and challenges that may arise. The selection of the best alternative is crucial as it will guide the entire planning process and determine the actions required to accomplish the goals.

  • Allocating Resources

One of the critical decisions in planning is how to allocate resources, including human, financial, and physical assets. Decision-makers must assess the availability and requirements of resources for each task or objective. They need to decide which projects, activities, or departments will receive which resources. Effective allocation ensures that resources are used efficiently and effectively to achieve the desired outcomes. Poor decision-making at this stage can lead to resource wastage, project delays, or unmet goals.

  • Risk Assessment and Contingency Planning

Another important aspect of decision-making in planning is the assessment of risks. All plans are subject to some degree of uncertainty, and decision-makers must make informed choices about the potential risks and how to mitigate them. This includes deciding on the risks that are acceptable and those that require action. Managers often create contingency plans to address possible challenges and to ensure that the organization can adapt if unexpected situations arise. These decisions are critical for ensuring the continuity and resilience of the organization in the face of uncertainties.

  • Setting Timelines and Milestones

Decision-making in planning also involves determining the timelines for achieving objectives. Managers must decide on the duration of each task, the deadlines for milestones, and the overall time frame for completing the plan. Effective decision-making ensures that timelines are realistic, resources are appropriately allocated, and tasks are achievable within the specified period. Decisions about setting achievable deadlines are important for maintaining motivation, reducing stress, and keeping the plan on track.

  • Monitoring and Evaluation

Decision-making does not end once the plan is put into action. Managers must continuously make decisions regarding the monitoring and evaluation of the plan’s progress. They decide on the metrics to measure performance, establish control mechanisms, and assess whether the plan is on target. If the progress deviates from the plan, managers may decide to adjust strategies, reallocate resources, or make other changes to keep the plan aligned with the objectives.

  • Adapting to Change

In a dynamic business environment, decision-making in planning also includes the ability to adapt and adjust to changing circumstances. This requires managers to make ongoing decisions about modifying the plan based on new information, changing market conditions, or internal developments. The ability to adapt the plan ensures that the organization remains competitive and responsive to external factors.

Nature, Importance, Purpose, Significance, Objectives of Planning

Planning is the process of setting goals, defining strategies, and outlining actions to achieve organizational objectives. It involves forecasting future needs, analyzing alternatives, and allocating resources effectively. Planning ensures a structured approach to decision-making, minimizes uncertainties, and aligns individual efforts with organizational goals. It serves as the foundation for effective management and long-term success.

Nature of Planning:

  • Goal-Oriented

Planning focuses on setting clear and achievable goals. It establishes a roadmap for achieving organizational objectives by identifying specific targets and the means to accomplish them. This goal-oriented nature ensures that all efforts are aligned and directed toward desired outcomes.

  • Primary Function of Management

Planning is the foundation of all other management functions—organizing, staffing, directing, and controlling. It precedes other activities and sets the stage for their execution. Without planning, management lacks direction and structure, leading to inefficiency and confusion.

  • Pervasive Activity

Planning is required at all levels of management—strategic, tactical, and operational. While top management focuses on long-term strategic planning, middle and lower management deal with short-term and operational plans. This pervasive nature ensures that every aspect of the organization works cohesively.

  • Future-Oriented

Planning inherently involves looking ahead. It anticipates future challenges, opportunities, and trends, enabling organizations to prepare proactively. By forecasting future conditions, planning minimizes uncertainty and provides a clear path for navigating the dynamic business environment.

  • Decision-Making Process

Planning involves evaluating alternatives and selecting the best course of action to achieve objectives. It is a systematic process of analyzing various options, assessing risks, and choosing the most effective strategy. This decision-making aspect ensures optimal use of resources.

  • Continuous Process

Planning is not a one-time activity but a continuous and dynamic process. Plans must be reviewed and revised regularly to adapt to changes in the internal and external environment. This iterative nature helps organizations remain flexible and relevant.

  • Integrative Function

Planning integrates all organizational activities by coordinating efforts across departments and functions. It ensures that all parts of the organization work harmoniously toward common objectives, fostering synergy and reducing duplication of effort.

  • Rational and Logical

Planning is based on a systematic and logical approach. It relies on data analysis, research, and rational thinking to create effective strategies. This analytical nature minimizes biases and errors in decision-making, leading to better outcomes.

Importance of Planning:

  • Provides Direction

Planning sets a clear path for achieving organizational objectives by defining goals and strategies. It provides a framework for decision-making, ensuring all efforts are aligned with the organization’s vision. With a well-developed plan, managers and employees understand their roles and responsibilities, fostering coordinated efforts.

  • Reduces Uncertainty

In an ever-changing business environment, planning helps organizations anticipate future challenges and opportunities. By analyzing trends and forecasting, planning minimizes the risks associated with uncertainty. It enables proactive responses to market changes, ensuring stability and adaptability in dynamic conditions.

  • Optimizes Resource Utilization

Planning ensures that resources—human, financial, and physical—are allocated efficiently. By identifying priorities and determining the best way to achieve objectives, planning minimizes waste and redundancy. This results in cost savings and improved productivity, maximizing organizational performance.

  • Facilitates Decision-Making

Planning involves evaluating alternatives and selecting the most suitable course of action. This structured approach to decision-making helps managers make informed choices. By analyzing potential outcomes and risks, planning enhances the quality of decisions, reducing errors and inefficiencies.

  • Encourages Innovation and Creativity

The planning process encourages managers to think critically and explore innovative strategies for achieving goals. It fosters creativity by challenging conventional methods and seeking new solutions. This proactive approach drives organizational growth and competitive advantage.

  • Improves Coordination and Control

Planning integrates the efforts of various departments and functions by aligning them with organizational goals. It establishes benchmarks for performance, enabling managers to monitor progress effectively. This facilitates better coordination and control, ensuring that all activities contribute to the desired outcomes.

Purpose of Planning:

  • Defines Organizational Objectives

Planning establishes clear, measurable, and achievable goals for the organization. It identifies what needs to be accomplished and provides a roadmap for reaching desired outcomes. By setting objectives, planning ensures that all activities are aligned and focused on the organization’s mission and vision.

  • Provides a Basis for Decision-Making

Planning involves evaluating alternatives and selecting the best strategies to achieve goals. This structured approach supports rational decision-making by analyzing options, assessing risks, and determining the most effective course of action. It reduces uncertainty and enhances the quality of decisions.

  • Optimizes Resource Utilization

One of the primary purposes of planning is to allocate resources—human, financial, and physical—effectively. By identifying priorities and minimizing waste, planning ensures optimal use of resources. This leads to cost efficiency and improved productivity across the organization.

  • Minimizes Risks and Uncertainty

Planning anticipates potential challenges, changes, and uncertainties in the business environment. By forecasting future trends and preparing contingency plans, it helps organizations mitigate risks and adapt to unforeseen circumstances. This proactive approach ensures stability and long-term success.

  • Enhances Coordination and Integration

Planning fosters coordination among various departments and functions by aligning their activities with organizational goals. It integrates efforts, reduces duplication, and ensures that all parts of the organization work harmoniously. This improves overall efficiency and effectiveness.

  • Encourages Innovation and Growth

The planning process promotes creativity by encouraging managers to explore new ideas and strategies. It helps organizations identify opportunities for innovation, market expansion, and growth. This forward-looking purpose drives competitiveness and sustainability.

Significance of Planning:

  • Provides Direction

Planning gives clear direction to all members of the organization. It defines specific goals and outlines the necessary steps to achieve them, ensuring that efforts are aligned toward a common purpose. Without proper planning, there would be confusion and misdirection, which could lead to inefficiency and failure to meet objectives.

  • Reduces Uncertainty

In a dynamic business environment, planning helps reduce uncertainty by anticipating future challenges and opportunities. It involves analyzing internal and external factors, predicting potential risks, and preparing for possible outcomes. This proactive approach allows managers to make informed decisions and adapt to changes with greater confidence.

  • Facilitates Efficient Resource Utilization

Planning helps optimize the use of resources—human, financial, and physical—by ensuring they are allocated effectively. It minimizes waste by identifying the most efficient paths to achieve organizational goals. Managers can avoid duplication of efforts, ensuring that resources are used where they are most needed, leading to better cost management and overall efficiency.

  • Improves Coordination

Effective planning promotes coordination between various departments and functions within the organization. It ensures that all teams are working towards the same objectives and that their efforts are synchronized. This coordination prevents conflicts, reduces overlap, and enhances collaboration, leading to smoother operations and better performance.

  • Enhances Control

Planning sets clear benchmarks and performance standards, which are essential for controlling and monitoring progress. By comparing actual performance against the planned targets, managers can identify deviations and take corrective actions. This ensures that the organization stays on track and can achieve its objectives within the specified timeframe.

  • Promotes Innovation

Through the planning process, managers explore new ideas, strategies, and opportunities that might not have been considered otherwise. It encourages creative thinking and innovation, helping the organization stay competitive in the market. Planning fosters a forward-looking mindset that supports growth and adaptation to changing business conditions.

Objectives of Planning:

  • Setting Clear Goals

One of the primary objectives of planning is to set clear, specific, and measurable goals. These goals serve as a guide for decision-making and provide a sense of direction to the entire organization. By defining objectives, managers can focus their efforts on achieving desired outcomes and monitor progress over time. Clear goals also help in aligning the organization’s resources and personnel toward common targets.

  • Resource Optimization

Planning aims to ensure the effective and efficient use of available resources—whether financial, human, or physical. By identifying resource needs in advance, managers can allocate them appropriately, avoiding wastage or underutilization. Resource optimization helps in achieving organizational goals within budget constraints, improving operational efficiency, and enhancing overall productivity.

  • Minimizing Uncertainty

Planning helps reduce the impact of uncertainty and unpredictability in the business environment. By forecasting potential challenges, risks, and changes, managers can prepare contingency plans and develop strategies to manage risks effectively. A well-thought-out plan provides the organization with a clear framework for adapting to changes, ensuring it remains flexible and responsive to unforeseen circumstances.

  • Improving Decision-Making

The objective of planning is to provide managers with relevant data, facts, and insights to make well-informed decisions. With a clear plan, managers can assess different options, evaluate risks, and choose the best course of action. Planning helps in identifying alternatives, analyzing potential outcomes, and selecting the most effective strategies for achieving goals.

  • Ensuring Coordination

Planning ensures that all departments, teams, and individuals within the organization work in harmony towards common objectives. It establishes clear roles, responsibilities, and timelines for each member, promoting coordination and cooperation across functions. By clarifying responsibilities and expectations, planning reduces conflicts, prevents duplication of effort, and fosters collaboration, leading to smoother operations.

  • Facilitating Control

Effective planning sets performance benchmarks and allows for continuous monitoring of progress. It enables managers to compare actual performance with planned objectives and take corrective actions when necessary. Control is facilitated through regular reviews and assessments of goals, performance, and strategies, ensuring that the organization remains on track and any deviations are addressed promptly.

  • Promoting Innovation and Growth

Planning encourages managers to look forward and explore new ideas, technologies, and strategies for growth and improvement. It promotes creative thinking and allows for the identification of new opportunities, markets, and products. By setting long-term goals and strategies, planning enables the organization to adapt to changes, stay competitive, and foster innovation, ensuring sustained growth over time.

Talent Management and HRIS LU BBA 6th Semester NEP Notes

Unit 1 [Book]
Talent Management: Introduction, Overview, History, Scope and Need VIEW
Key Processes of Talent Management VIEW
Talent People vs. Knowledge People VIEW
Source of Talent Management VIEW
Consequences of Failure in Managing Talent VIEW
Tools for Managing Talent VIEW

 

Unit 2 [Book]
Talent Planning, Objectives, Steps in Talent Planning VIEW
Succession Planning Program VIEW
Developing a Career Strategy VIEW
Career Life-cycle VIEW
Innovative Talent Planning VIEW
Current Industry Practices for Talent Planning VIEW
Coaching and Mentoring as Career Development Tools VIEW

 

Unit 3 [Book]
Talent Management and HRIS VIEW
How is HRIS helpful in Talent Management? VIEW
Database Concepts and Applications in HRIS VIEW
Assessing Organizational Needs for HRIS VIEW
HR Administration and e-HRM VIEW

 

Unit 4 [Book]  
Database Concepts and Applications in Human Resource Information Systems VIEW
Data, Information, and Knowledge Database Management Systems VIEW
HRIS Training and Development VIEW
HRIS Performance Management and Rewards Administration VIEW
HRIS Metrics and Workforce Analytics VIEW

Interview Preparation & Planning LU BBA 3rd Semester NEP Notes

Unit 1 Communication [Book]
Communication skill VIEW VIEW
Body language VIEW
Verbal and nonverbal VIEW VIEW
Diction and Accent VIEW
Business writing skills VIEW VIEW

 

Unit 2 [Book]
Time management VIEW VIEW
Stress management VIEW VIEW
General knowledge and General awareness VIEW
Goal setting VIEW VIEW
Non-ethnocentricism VIEW

 

Unit 3 [Book]
Dressing up, Grooming VIEW
CV writing skill VIEW VIEW
Session on how to avoid typos, howlers, boast and bravado VIEW
Making it to the Point and No nonsense working document to highlight true Strength and Competence VIEW

 

Unit 4 [Book]
Corporate etiquettes VIEW
Cross cultural communications VIEW
etiquettes VIEW
Mock Interview VIEW
Group Discussion sessions VIEW

Human Resource Management LU BBA 3rd Semester NEP Notes

Unit 1 Human Resource Management {Book}
Introduction to Human Resource Management VIEW
Personnel vs. Human Resource Management VIEW
Significance and Functions of HRM VIEW
Importance and Objectives of HRM VIEW
Evolution and Development of HRM VIEW
Human Resource VIEW
Planning: Process, Significance and VIEW
Planning Integration with Strategic Planning VIEW VIEW
Job Analysis: Concept and Components VIEW VIEW

 

Unit 2 Recruitment {Book}
Recruitment: Concept, Sources VIEW VIEW
Assessment of Recruitment Techniques VIEW
Selection Concept and Procedure VIEW VIEW
Placement VIEW
Induction VIEW
Training and Development: Concept, Need, Objectives and Methods VIEW
Stages in Training Process VIEW
Job Design: Approaches and Techniques of Job Design VIEW VIEW

 

Unit 3 {Book}
Job Evaluation Concept, Objectives VIEW
Job Evaluation Methods/ Techniques VIEW
Employee Remuneration VIEW VIEW VIEW
Concept of Wage and Salary VIEW
Reward Management VIEW
Fringe Benefits and Incentive Payments VIEW
Performance Appraisal Concept, Objectives, Process and VIEW
Performance Appraisal Techniques VIEW

 

Unit 4 Industrial Relations {Book}
Industrial Relations Concept, Objectives VIEW
Approaches of Industrial Relations VIEW
Actors of Industrial Relations VIEW
Discipline: Disciplinary Procedure, Objectives and Aspects of Discipline VIEW
Grievance Procedure: Characteristics, Need VIEW VIEW
VIEW
Trade Unionism: Concept, Functions, Objectives VIEW
Problems of Trade Unions VIEW
Collective Bargaining VIEW VIEW
Industrial Disputes VIEW VIEW

Change Management Need

Change management is defined as the methods and manners in which a company describes and implements change within both its internal and external processes. This includes preparing and supporting employees, establishing the necessary steps for change, and monitoring pre- and post-change activities to ensure successful implementation.

Significant organizational change can be challenging. It often requires many levels of cooperation and may involve different independent entities within an organization. Developing a structured approach to change is critical to help ensure a beneficial transition while mitigating disruption.

Changes usually fail for human reasons: the promoters of the change did not attend to the healthy, real and predictable reactions of normal people to disturbance of their routines. Effective communication is one of the most important success factors for effective change management. All involved individuals must understand the progress through the various stages and see results as the change cascades.

Change Management Need

Change management is a complex process and requires serious attention as well as involvement from the management and people from all levels, in order to achieve a meaningful or a progressive transformation across various levels. For being ahead in the competitive race and gaining a winning edge, organizations have been focusing on expansion of business worldwide, achieving excellence in processes and operations, implementing innovations in technology and identifying/developing the right talent. The fast changes which have taken place and the way in which this has affected the strategies, people, policies and processes in an organization, it has become all the more imperative that organizations clearly establish a well-defined change management framework for realizing the strategic objectives. Change is inevitable and it can only be managed, failing which the organizations may cease to exist.

In the era of globalization, organizations function across the cultural boundaries with large investments in human capital as well as physical resources, give utmost importance to technological change and innovative practices for a leadership advantage. Business alliances like mergers, acquisitions, diversifications, takeovers and various other collaborative ventures have become the most preferred strategic best practices for the organizations to survive the fierce forces of competition, through transfer of people, technology, processes and leadership. For successfully handling this transition and converting the threats of change into opportunities, organizations must be flexible and open for Change Management.

By improving the readiness for change, organizations can strengthen their adaptability mechanisms and build their internal competencies for facing future uncertainties or many such multiple change auguring situations. An organization’s readiness for change management influences organizational strategies and policy related decisions, as it involves a comprehensive, well planned approach and implementation of systemic interventions which would have an overall influence on the system, processes, people as well as the organizational structure as a whole.

Innovations in technology and research advancements, have created opportunities for working virtually across any part of the globe; changes in the organizational structure and hierarchy; changes in the human resource policies and regulations, has resulted in organizational reengineering and change in the style of working of employees.

For meeting the growing demands of ever changing business operations, more dynamic and flexible organizations have endorsed new methods of working like flexi work hours, work from home, freelancing opportunities, virtual method of working, business operation outsourcing and project driven operations, etc. which provide ample opportunities to the workmen to work as per their convenience and flexibility.

Organizations change for responding to the fluctuations or volatility in the business environment. Any change in order to have successful outcomes must involve comprehensive planning, focused approach and involvement of the key stakeholders in the entire process.

For any organization, people play a very vital role in driving business excellence as they are the most valuable assets. Hence, a change in the method of handling a job role, implementation of facilitating interventions and training people about the new practices or techniques, can result in impressive results in terms of the return on investment (ROI). How organizations manage change or respond to the business transitions largely depend upon the adaptability of people or readiness of the people in understanding the changes in the process and method of handling a job. Change management process may directly affect the human resource strategies of an organization depending upon the goals or strategies of an organization.

A well-defined change management process can help in mitigating risks related with the people side. If this aspect is ignored, it might result in increase in the overall costs, decline in productivity as well as employee motivation and increase in the absenteeism level and employee attrition. Hence, it improves the overall preparedness of the management and the decision-making authorities in understanding the need for managing change, the key processes involved in it and in understanding the operational technicalities connected with it.

Planned change if effectively implemented can be beneficial in terms of controlling costs, minimizing risks, reducing the stress and anxiety by controlling uncertainties. It helps in setting up new milestones, establishing objectives, defining priorities and identifying the limitations for driving excellence in new initiatives.

Effective Change management process help organizations in understanding the changing customer needs, meeting their demands and expectations much better since the requirements are well defined. If implemented with proper planning, change management does not affect the day to day functioning of an organization, rather it functions concurrently. Instead it creates a scope for establishing best practices, defining the operational framework and regulations for the people, processes and system. It engages people in the entire process and motivates them to work towards realization of a common goal or objective and deliver excellence in performance through collaborative efforts and involvement in the process as a whole. Research in this direction proves the fact that organizations which have an established change management process are more likely to excel in meeting the business goals or achieve excellence in their project outcomes.

Effective change management is the key to realization of operational effectiveness, plays a key role in creating an optimism in the organizational environment as it has holistic outcomes and enables achievement of outcomes by defining superior benchmarks and working towards it for realization of the set benchmarks.

Organizational change affect the leadership thinking style and may optimize the benefits by establishing the systems and processes in place, establishing an integrated framework for achieving the developmental goals with the complete involvement of people in the end to end stages of change management cycle.

Theories of Change Management

Kotter’s change management theory

Kotter’s change management theory is one of the most popular and adopted ones in the world. This theory has been devised by John P. Kotter, who is a Harvard Business School Professor and author of several books based on change management. This change management theory of his is divided into eight stages where each one of them focuses on a key principle that is associated with the response of people to change.

Stages

  • Increase urgency: This step involves creating a sense of urgency among the people so as to motivate them to move forward towards objectives.
  • Build the team: This step of Kotter’s change management theory is associated with getting the right people on the team by selecting a mix of skills, knowledge and commitment.
  • Get the vision correct: This stage is related to creating the correct vision by taking into account, not the just strategy but also creativity, emotional connect and objectives.
  • Communicate: Communication with people regarding change and its need is also an important part of the change management theory by Kotter.
  • Get things moving: In order to get things moving or empower action, one needs to get support, remove the roadblocks and implement feedback in a constructive way.
  • Focus on short term goals: Focusing on short term goals and dividing the ultimate goal into small and achievable parts is a good way to achieve success without too much pressure.
  • Don’t give up: Persistence is the key to success, and it is important not to give up while the process of change management is going on, no matter how tough things may seem.
  • Incorporate change: Besides managing change effectively, it is also important to reinforce it and make it a part of the workplace culture.

Benefits of this model

  • This is a step-by-step model that is easy to follow and incorporate.
  • The main idea behind it is to accept the change and prepare for it rather than changing itself.

Nudge Theory

Nudge Theory or Nudge is a concept that finds use in behavioral science, economics, and political theory but can be applied to change management in organizations and businesses as well. This theory is mainly credited to Cass R. Sunstein and Richard H. Thaler. Nudging someone or encouraging and inspiring them to change is the basic essence of this theory. Nudge theory is not only helpful in exploring and understanding existing influences but also explaining them to either eliminate them or change them to an extent where positives may begin to be derived.

It is important to note that there are many unhelpful ‘nudges’ around which can either be deliberate or may just be accidental. What this theory mainly seeks is to work upon the management as well as the understanding of the many influences on human behavior that lead to the changing people. It focuses on the design of choices which is responsible for directing our preferences and influencing the choices that we make. What this theory says is that choices must be designed in such a way that it can be aligned with the way people think and decide.

As compared to other theories, Nudge Theory is more sophisticated in its approach and is radically different from other ways of transitioning. This theory eliminates traditional change methods like punishment enforcement and direct instructions. One of the main benefits of this theory is that it takes into account the difference in feelings, opinions, and knowledge of people and also considers the reality of the situation as well as the characteristics of human nature and behavior. It thus minimizes resistance from employees of a company and is very well applied in several industries.

Bridges’ Transition Model

Bridges‘ transition model was developed by William Bridges who is a change consultant, and this theory came into the eye of the public after it was published in the book “Managing transitions”. The specialty of this model or theory is that it concentrates and focusses upon transition and not change as such. The difference between transition and change may be subtle, but it is important to understand it. Where transition on one hand is internal, change on the other is something that happens to people, even when they don’t realize it. Transition is something that happens to people when they are going through the change. Change can be instant, transition may take time.

The model focuses on three main stages that are given as follows:

  • The Neutral Zone: This is the stage of uncertainty, impatience, and confusion. This stage can be considered as the bridge between the old and the new when people are still attached to the old but trying to adapt to the new. This stage is associated with low morale and reduced productivity, and one may experience anxiety and skepticism as well when going through this stage. But despite this, the neutral zone may also include innovation, renewal and a burst of creativity.
  • Ending, Losing, and Letting Go: When people are first introduced to change, they may enter this first stage that is marked with resistance and emotional discomfort. Some of the emotions experienced at this stage include fear, resentment, anger, denial, sadness, frustration and most of all-disorientation. One has to realize that he/she is coming near to a certain end so as to accept new beginnings.
  • The New Beginning: When the neutral phase is passed through support and guidance, the stage of acceptance and energy enters the picture. At this level, people begin to embrace the change and understand its importance. They are beginning to build the skills needed to reach the new goals and may start to experience benefits of the change already. It is associated with high levels of energy, new commitment and a zest to learn.

Kübler-Ross Five Stage Model

The Kübler-Ross five stage model was developed by Elisabeth Kübler-Ross after she pursued her research on the dying and death. This model is also thus known as the Grief Model as it talks about the various emotional states and stages a person goes through when he/she discovers that he/she may be nearing their end. The model can also be applied to other life situations such as loss of job, changes in work and other less serious health conditions. The model helps to understand and deal with personal trauma and has been widely accepted worldwide. The following are the various stages that are associated with the Kübler-Ross model:

Anger: When the news actually gets absorbed, then the first reaction is usually that of anger. The denial converts into anger when one realizes that the change will actually affect them and is for real. One starts looking for someone to blame during this stage. For different people, there can be different ways of directing anger.

Denial: Denial is the first stage of the model and is a stage when one is unable to accept the news. It is like a buffer or defense that a person tends to create due to the inability to absorb the news. One may experience shock as well as a sense of numbness during this stage and this happens because every person shows resistance towards change and may not want to believe what is happening.

Bargaining: The next step or stage involves bargaining so as to avail the best possible solution out of the situation or circumstance. Bargaining is a way for people to avoid ending up with the worst-case scenario and is a natural reaction to avoid the extreme change.

Depression: When one realizes that bargaining isn’t working, he/she may end up getting depressed and may lose all faith. This is the phase when one is not bothered by anything and moves into a sad and hopeless state of mind. There are many ways to observe or identify depression and some of them include low energy, non-commitment, low motivation and lack of any kind of excitement or happiness.

Acceptance: When one realizes that there is no point in being depressed or fighting change, he/she may finally accept what is happening and may begin to resign to it. There are different ways in people handle this stage. While some may begin to explore the options left with them to make the most of the situation, others may just feel that no option is left for them and may just resign to destiny.

Business Management & Startups Bangalore University B.com 1st Semester NEP Notes

Unit 1 Principles & Functions of Management {Book}
Introduction, Meaning, Definitions, Importance & Scope of management VIEW
Principles of Management VIEW
Managerial Functions: Meaning, Definition, Characteristics VIEW
Benefits & Limitations of Planning VIEW
Benefits & Limitations of Organizing VIEW
Benefits & Limitations of Directing VIEW
Benefits & Limitations of Coordinating VIEW
Benefits & Limitations of Controlling VIEW
Task & Responsibilities of Professional Manager VIEW

 

Unit 2 Leadership & Motivation {Book}
Leadership: Concept, Importance VIEW
Major Theories of Leadership:
Likert’s scale Theory, Fred Fielder’s Situational leadership VIEW
Blake & Mouton’s Managerial Grid theory VIEW
House Path Goal theory VIEW
Modern Leadership styles in the changing world (Charismatic leadership, Transformational leadership, Visionary Leadership, Transactional Leadership, Servant Leadership, Situational Leadership). VIEW
Motivation: Concept & Importance of Motivation VIEW
Contemporary Motivation Theories
Expectancy Theory VIEW
Equity Theory VIEW
Goal Setting Theory VIEW
Reinforcement theory VIEW

 

Unit 3 Startups & Its Financial Issues {Book}
Startups Introduction, Meaning, Features, Types, Ideation VIEW
Design Thinking VIEW
Entrepreneurship Lessons for Startups VIEW
3 Pillars to Initiate startup (Handholding, Funding & Incubation) VIEW
Startup Financial issues VIEW
Feasibility Analysis: The cost & Process of Raising capital VIEW
Unique Funding issues of a High-tech Ventures:
Funding with equity VIEW
Financing with debt VIEW
funding strategies with bootstrapping VIEW
Crowdfunding VIEW
Venture Capital VIEW

 

Unit 4 Incubation Support to Startups {Book}
Introduction, Meaning & Definition of Incubation Support, Services Types VIEW
Objectives & Functions of Incubation Centers VIEW
Incentives for Incubators VIEW
Role of Incubators in startup Policy VIEW
List of Major Startups Incubators in India VIEW
Case studies on Startups

 

Unit 5 Government Initiatives for Startups in India {Book}
Government Initiatives, Startup India Initiative VIEW
Seed Fund, ASPIRE VIEW
SAMRIDDHI Scheme VIEW
Mudra Scheme (Sishu, Kishore & Tarun) VIEW
ATAL Innovation Mission VIEW
MSME Multiplier Grants Scheme VIEW
Credit Guarantee fund Trust for micro & Small business VIEW
Software Technology Park VIEW
Venture Capital Assistance Scheme VIEW
Single Point Registration scheme VIEW
M-SIPS, Self-Employment & Talent Utilization (SETU) VIEW

 

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