Tag: conflict resolution

Lucknow University BBA Notes

VC2 Role Play and Simulation LU BBA NEP 2024-25 4th Semester Notes

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Unit 1 Role play and simulation [Book]
Introduction of Role play and Simulation VIEW
Difference between Role play and Simulation VIEW
Introduction of Hierarchy in Organization and their roles VIEW VIEW
Unit 2 Role play and Simulation [Book]
Maslow Theory VIEW
Herzberg Two Factor Theory VIEW
Johari Window Model VIEW
Accommodating with real life examples, cases and videos
Unit 3 Instructional Strategies [Book]
Role play, Simulations and Live events at operational level, Middle level and Higher level VIEW
Facilitating and debriefing Simulation games: Facilitator role VIEW
Unit 4 Role Play and Simulation [Book]
The future of Simulation games: Issues and Challenges VIEW
Coping change management VIEW VIEW VIEW
Coping with emerging and instant situations VIEW
Management Notes

VC1 Resume Writing and Corporate Communication LU BBA NEP 2024-25 2nd Semester Notes

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Unit 1
Resume Writing, Methods, Formats, Online Tools to design Resume VIEW
Business Letters, Meaning, Importance and Forms VIEW
Business Report, Purpose, Kinds and Objectives VIEW
Unit 2
Communication, Meaning, Definition, and Model VIEW
Verbal Communication VIEW
Non-Verbal Communication VIEW
7 C’s of Communication VIEW
Communication Barriers VIEW
Unit 3
Listening Skills, Process, Importance and Types VIEW
Effective Listening, Principles and Barriers VIEW
Enhancing Listening Skills VIEW
Unit 4
Presentation Skills, Presentation, Elements VIEW
Designing a Presentation VIEW
Advanced Visual support for Business Presentation, Types of Visual aid VIEW
Lucknow University BBA Notes

CC1 Personality Development and Grooming LU BBA 1st Semester Notes

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Unit 1  
Personality, Meaning, Significance, Functions and Objectives VIEW
Types of Personality VIEW
Personality Disorders, Types, Causes, Symptoms and their Treatment VIEW
Unit 2  
Communication Skills VIEW
Team Building VIEW
Leadership Skills VIEW
Body Language VIEW
Interpersonal Communication VIEW
Unit 3  
Personality Development VIEW
Building self-esteem, Self-confidence VIEW
Time Management and Efficient Planning VIEW
Stress Management, Meaning, Types, Coping Measures VIEW
Self-Acceptance, Self-Growth VIEW
Steps in Grooming Student Personality VIEW
Unit 4  
Business Etiquettes VIEW
Table manners VIEW
Public Speaking VIEW
Interviews VIEW
Group Discussions VIEW
Telephone Conversations VIEW
Business Meetings VIEW
Lucknow University BBA Notes

P14 Human Resource Management BBA NEP 2024-25 3rd Semester Notes

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Unit 1
Introduction to Human Resource Management, Significance, and Objectives VIEW
Functions of HRM VIEW
Personnel Resource Management vs. Human Resource Management VIEW
Evolution and Development of HRM VIEW
Human Resource Planning, Process, Significance VIEW
Human Resource Planning Integration with Strategic Planning VIEW
Job Analysis, Concept and Components VIEW
Unit 2
Recruitment, Concept, Sources VIEW
Assessment of Recruitment Techniques VIEW
Selection Concept and Procedure VIEW
Placement VIEW
Induction VIEW
Training and Development, Concept, Need, Objectives and Methods VIEW
Stages in Training Process VIEW
Job Design, Approaches and Techniques of Job Design VIEW
Unit 3
Job Evaluation Concept, Objectives and Methods/ Techniques VIEW
Employee Remuneration: Concept of Wage and Salary, Reward Management, Fringe Benefits and Incentive Payments VIEW
Performance Appraisal, Concept, Objectives, Process VIEW
Techniques of Performance Appraisal VIEW
Unit 4
Industrial Relations, Concept, Objectives, VIEW
Approaches of Industrial Relations VIEW
Actors of Industrial Relations VIEW
Discipline: Disciplinary Procedure, Objectives and Aspects of Discipline VIEW
Grievance Procedure, Characteristics, Need and Model, Grievance Procedure VIEW
Trade Unionism, Concept, Functions, Objectives and Problems of Trade Unions VIEW
Collective Bargaining VIEW
Industrial Disputes VIEW
Lucknow University BBA Notes

P6 Organizational Behaviour BBA NEP 2024-25 2nd Semester Notes

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Unit 1
Introduction, Nature, Scope Challenges and Opportunities of Organizational Behavior VIEW
Organization Goals VIEW
Models of Organizational Behavior VIEW
Impact of Global and Cultural diversity on Organizational Behavior VIEW
Unit 2
Individual Behavior Concept VIEW
Personality VIEW
Perception and its role in individual Decision making VIEW
Learning VIEW
Motivation VIEW
Motivation Theory:
Hierarchy of Needs theory VIEW
Theory X and Y VIEW
Motivation Hygiene theory VIEW
Vroom’s expectancy theory VIEW
Unit 3
Behavior Dynamics: Interpersonal behavior VIEW
Behavior Dynamics: Communication VIEW
Transaction Analysis VIEW
Leadership VIEW
Leadership Theories VIEW
Prevailing Leadership Styles in Indian Organizations VIEW
Group Behavior, Definition and Classification of Groups, Types of Group Structures VIEW
Group Decision making VIEW
Teams Vs Groups VIEW
Contemporary issues in Managing teams VIEW
Inter-group Problems in Organizational Group Dynamics VIEW
Management of Conflict VIEW
Unit 4
Management of Change VIEW
Change and Organizational development VIEW
Resistance to Change VIEW
Approaches to managing Organizational Change VIEW
Organizational effectiveness VIEW
Organizational Culture VIEW
Power and Politics VIEW
Stress Management VIEW
Potential Sources of Stress VIEW
Consequences of Stress, Managing Stress VIEW
Lucknow University BBA Notes

P4 Business Communication BBA NEP 2024-25 1st Semester Notes

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Unit 1 [Book]
Introduction to Business Communication VIEW
Characteristics of effective Organizational Communication VIEW
Basic forms of Communication VIEW
Process of Communication VIEW
Barriers to Communication VIEW
Principles of effective Business Communication VIEW
Unit 2 [Book]
Oral Communication, Purpose, Advantages and Disadvantage VIEW
Principles of Oral Communication VIEW
Effective Listening VIEW
Non-verbal Communication VIEW
Written Communication Purpose, Advantages and Disadvantage VIEW
Principles of Written Communication VIEW
Effective Writing Techniques VIEW
Employment Communication: Application letter and Resume writing VIEW
Unit 3 [Book]
Conduct of meeting, Agenda VIEW
Notice, Notes, Minutes VIEW
Office memorandum, Office Orders, Press Release VIEW
Business Letter Writing, Need, Functions and Kinds VIEW
Business Letter Layout VIEW
Business Letter Types VIEW
Report Writing Problems VIEW
Organization and Techniques of Writing VIEW
Unit 4 [Book]
Corporate Communication, Scope, Components VIEW
Corporate Communication and Public Relations VIEW
Role of Social Media in Communication VIEW
Role of Technology in Communication (ICT’s) VIEW
Business Etiquettes VIEW
Lucknow University BBA Notes

P1 Principles of Management BBA NEP 2024-25 1st Semester Notes

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Unit 1
Nature and Significance of Management VIEW
Approaches of Management VIEW
Contributions of Taylor VIEW
Contributions of Fayol VIEW
Contributions of Barnard VIEW
Functions of a Manager VIEW
Social Responsibility of Managers VIEW
Values in Management VIEW
Unit 2
Nature, Significance of Planning, Objectives VIEW
Steps of Planning VIEW
Decision making as key Step in Planning VIEW
Process of Decision Making VIEW
Techniques of Decision Making VIEW
Organisation, Nature and Significance, Approaches VIEW
Departmentation VIEW
Line and Staff Relationships VIEW
Delegation VIEW
Decentralisation VIEW
Committee System VIEW
Department of effective Organizing VIEW
Unit 3
Staffing, Nature and Significance, Selection VIEW
Appraisal of Managers VIEW
Development of Managers VIEW
Directing VIEW
Issues in Managing Human factors VIEW
Motivation, Nature and Significance VIEW
Motivation Theories and Techniques:
Need for Motivation Theory VIEW
Theory for Herzberg VIEW
ERG Theory VIEW
Attribution Theory VIEW
Safety Theory VIEW
Incentive Theory VIEW
Unit 4
Communication Definition and Significance VIEW
Process of Communication VIEW
Barriers of Communication VIEW
Building effective Communication System VIEW
Controlling, Definition and Elements VIEW
Controlling Techniques VIEW
Coordination VIEW
Determinants of an Effective Control System VIEW
Managerial Effectiveness VIEW
Bangalore North University BBA Notes

Soft Skills for Managers Bangalore North University BBA SEP 2024-25 1st Semester Notes

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Unit 1
Introduction to Soft Skills, Significance in Managerial roles VIEW
Importance of Soft skills in Organizational Success VIEW
Key Soft Skills for Managers:
Communication Skills VIEW
Leadership Skills VIEW
Teamwork Skills VIEW
Collaboration Skills VIEW
Time Management Skills VIEW
Problem-solving Skills VIEW
Decision-making Skills VIEW
Unit 2
Oral Presentation VIEW
Role of Business Presentations VIEW
Planning and Organizing Presentation VIEW
Planning Team and Online Presentations VIEW
Business Pitch: Meaning, 10 steps in Pitching, Elevator Pitching VIEW
Written Communication, Purpose of Writing VIEW
Principles of effective Writing VIEW
The 3X3 Writing process for Business Communication: Pre writing, Writing, Revising VIEW
Interpersonal Skills: Building Rapport and Trust, Handling difficult Conversations VIEW
Strategies of Conflict Resolution Techniques at Workplace Avoiding, Competing, Accommodating, Compromising and Collaborating VIEW
Unit 3
Leadership VIEW
Leadership Styles:
Transformational  Skills VIEW
Transactional Leadership VIEW
Situational Leadership VIEW
Honing Leadership Skills VIEW
Adaptive Leadership in changing environments VIEW
Team Dynamics, Concept of Team, Building effective teams, Roles and Responsibilities within Teams VIEW
Strategies for Fostering Collaboration and Team Cohesion VIEW
Unit 4
Time Management Skills: Planning, Scheduling, Prioritizing, Multitasking VIEW
Corporate Etiquette, Meaning, Fundamental features of Corporate etiquettes VIEW
Etiquette at the Workplace: Telephone etiquette, Handshake etiquette, Office etiquette, Business meal etiquette, Customer interaction etiquette; Meeting etiquette; Presentation etiquette, Board room etiquette, Interview etiquette VIEW
Unit 5
Job Searching in Digital Age: Online job portals, Professional networking, Social media, Company websites, Online personal branding, Freelance and gig platforms, Job search apps, Recruitment agencies and Head-hunters VIEW
Resume: Preparing resume and Covering letter for Job applications VIEW
Group Discussion, Purpose and format, Techniques for effective Communication in GD VIEW
Types of GD topics (Abstract, Case-based, Current affairs) VIEW
Strategies for leading a Group Discussion VIEW
Evaluation criteria in Group Discussion VIEW
Personal Interview, Purposes and types of employment interviews, VIEW
Performing optimally in a Job interview: Do’s and Don’ts before, during and after the interview VIEW
Bangalore North University BBA Notes

Principles and Practices of Management Bangalore North University BBA SEP 2024-25 1st Semester Notes

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Unit 1
Management Definition, Nature and Significance VIEW
Differences between Management and Administration VIEW
Levels of Management VIEW
Role of Managers VIEW
Managerial Skills VIEW
Evolution of Management Thought: Classical, Behavioural, Quantitative, Systems, Contingency VIEW
Modern approaches VIEW
Functional areas of Management VIEW
Management as a Science, an Art or a Profession VIEW
Functions of Management VIEW
Principles of Management: VIEW
Henri Fayol’s Principles of Management VIEW
FW Taylor Principles of Scientific Management VIEW
Contributions of Peter F Drucker in the field of Management VIEW
Unit 2
Planning Meaning VIEW
Nature and Importance, Purpose of Planning VIEW
Types of Plans: Strategic, Tactical, and Operational VIEW
Planning process VIEW
Decision Making, Meaning, Importance VIEW
Steps involved in decision making VIEW
Management by Objectives VIEW
Management by Exception VIEW
Unit 3
Organising, Meaning and Purpose, Principles VIEW
Delegation of Authority VIEW
Departmentation, Committees VIEW
Centralization vs. Decentralization of Authority and Responsibility VIEW
Span of Control VIEW
Staffing, Meaning, Nature and Importance VIEW
Staffing process VIEW
Unit 4
Direction, Meaning and Nature of directing VIEW
Principles of direction VIEW
Communication Meaning, Importance, Process VIEW
Barriers to Communication, Steps to overcome Communication barriers VIEW
Types of Communication VIEW
Unit 5
Controlling Meaning VIEW
Steps in Controlling VIEW
Essentials of Sound Control system VIEW
Techniques of Control VIEW
Coordination, Meaning, Importance and Principles of Co-ordination VIEW
Bangalore North University B.Com Notes

Human Resource Management Bangalore North University B.Com SEP 2024-25 2nd Semester Notes

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Unit 1
HRM, Meaning, Nature, Scope, Objectives VIEW
HRM Functions VIEW
Evolution of HRM VIEW
Human Capital Management VIEW
Personnel Management VIEW
Process of HRM VIEW
Changing role of HR Officials VIEW
Emerging issues in managing Human Resources VIEW
Unit 2
Human Resource Planning (HRP), Meaning, Importance, Process VIEW
Factors affecting Human Resource Planning VIEW
Job Analysis and Design: Meaning, Need and Components of Job Analysis and Design VIEW
Recruitment VIEW
Process of Recruitment VIEW
Sources of Recruitment VIEW
Selection, Meaning, Process VIEW
Types of Selection: Tests and Interviews VIEW
Placement Meaning and Importance VIEW
Onboarding Meaning and Importance VIEW
Unit 3
Training and Development, Meaning, Importance, Method VIEW
Recent trends in Training and Development VIEW
Career Management VIEW
Management Development Programs VIEW
Unit 4
Performance Appraisal, Meaning, Purpose, and Challenges VIEW
Performance Appraisal Methods VIEW
Performance Management VIEW
Internal Mobility VIEW
Promotion, Meaning, Basis of Promotion VIEW
Transfer, Meaning, Reasons for Transfer VIEW
Meaning of Upsizing, Downsizing and Right Sizing of Workforce VIEW
Employee Compensation, Meaning, Factors influencing Compensation and Forms of Compensation VIEW
Unit 5
Employee Engagement, Meaning, Types and Drivers of Engagement VIEW
Employee Welfare, Concept , Importance, Measures VIEW
Employee Health and Wellbeing: Meaning, Measures and Strategies VIEW
Recent Trends in HRM VIEW
Challenges in HRM VIEW
Hybrid Work Model; Diversity, Equity, Inclusion and Belongingness (DEIB) initiatives; Employee Experience VIEW
People Analytics VIEW
Professional Career Development VIEW
Knowledge based Organizations (KBO) VIEW
Sexual Harassment Redressal VIEW
Workplace Bullying VIEW
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