Business Communication II University of Mumbai BMS 2nd Sem Notes

09/04/2020 1 By indiafreenotes
Unit 1 Presentation Skills {Book}
Presentation VIEW
Principles of effective Presentation VIEW
Effective use of OHP, Effective use of Transparencies VIEW
How to make a Power-presentation VIEW


Unit 2 Group Communication {Book}
Interview VIEW
Group Discussion, Preparing for an interview VIEW
Types of interviews: VIEW
Selection interview VIEW
Appraisal interview VIEW VIEW
Grievance interview VIEW VIEW
Exit Interview VIEW
Meetings: Need and importance of Meetings, Conduct of Meeting VIEW
Group Dynamics VIEW
Role of the Chairperson VIEW
Role of the Participants VIEW
Drafting of Notice VIEW
Agenda VIEW
Resolutions VIEW
Conference: Meaning and importance organizing a conference VIEW
Modern Methods: Video and Tele-conferencing VIEW VIEW
Public Relations: Meaning, Functions of PR Department VIEW VIEW
External and Internal Measures of PR VIEW VIEW


Unit 3 Business Correspondence {Book}
Trade Letters: VIEW
Order, Credit Trade Letter VIEW
Status Enquiry, Collection Trade Letter VIEW
Letters of enquiry, Letters of Complaints, Claims VIEW
Adjustments Sales Letters VIEW
Promotional leaflets and fliers VIEW
Consumer Grievance Letters VIEW
Letters under Rights to Information (RTI) Act VIEW


Unit 4 Language and Writing Skills {Book}
Reports: Parts, Types, Feasibility Reports VIEW
Investigative Reports VIEW
Summarization Identification of Main and supporting/Sub points Presenting these in a cohesive Manner VIEW