Steps in Target Marketing

The target marketing process provides the foundation for selecting the target market a chosen segment of the market that an organization wishes to serve. It consists of the 3-step process of:

Market Segmentation

The first step is market segmentation, which involves dividing a market into a distinct group of buyers with different needs, characteristics, or behavior who might require separate products or marketing mixes.

Market Targeting

The second step is market targeting. Market targeting is the process of evaluating each market segment’s attractiveness and selecting one or more segments to enter.

Marketing Positioning

The third step is market positioning. Marketing positioning involves arranging for a product to occupy a clear, distinctive, and desirable place relative to competing products in the minds of target consumers, which is accomplished through formulating competitive positioning for a product and a detailed marketing mix.

Steps

  1. Identify Your Customer Base

The first step in defining your target market is to understand what interests your current customers and identify why they continue to support your company. As you review the numbers, you must be sure to pay attention to what type of customers generate the most business and what products and services they gravitate towards. This will help you understand how to better cater to your current customers as well as how to reach out to others like them.

  1. Know Your Competition

You must take the time to thoroughly analyze your competition. While it may be distracting to spend too much time focusing on the competitors, it is important to know who else is competing for your business. Which companies are stealing customers away from you and why? Asking and answering this and similar questions will help you pinpoint where and how you should be reaching out to your audience.

  1. Review Products and Services

As you look for ways to reach your target audience, it is incredibly important to review your business’ products and services. In order to understand how to entice new customers, it is imperative that you know all the ins and outs of the services that you are offering. That means knowing what you’re selling as well as knowing what the customer expects to receive. Similarly, you must understand what occurs in the aftermath of a customer’s purchase from your company.

  1. Identify the Demographics of Potential Customers

This step in your marketing process requires you to reach out to your community and new customers. By thinking about varying factors like location, gender, education level, income level, age, marital status, ethnic background, and the like, you will be able to better identify the types of customers that may be more inclined to do business with your company.

  1. Target Potential Demographics

In order to understand which demographics are more likely to turn to your company, we should use polls, trials, samples, and other methods of market research. This will help you effectively determine whether or not your company is the best match for your chosen demographic,

  1. Analyze the Psychographics

The psychographics of a potential consumer includes the values, attitudes, personalities, hobbies, interests, behavior, and lifestyle of the person. This will allow you to determine when and how a potential customer uses your service or product, as well as which method of marketing is most effective on a person-by-person basis.

  1. Make a Decision

All of the research in the world will be of no help if you can’t figure out how to use it. The last step in finding your target audience is making a decision on who you will reach out to. With the best data and analyses, you will be able to comfortably choose the correct demographic to market to.

As you work on making a decision you must be sure that your audience can afford your company’s products and services. Additionally, you must determine if there is a need for your company among the chosen demographic as well as enough diversity among your products and services that the target audience doesn’t lose interest.

Event Management Bangalore University BBA 1st Semester NEP Notes

Tourism and Travel Management Bangalore University BBA 1st Semester NEP Notes

Office Organization and Management Bangalore University BBA 1st Semester NEP Notes

Business Organization Bangalore University BBA 1st Semester NEP Notes

Unit 1 Introduction to Business {Book}
Business: Meaning, Nature, Scope and Objectives VIEW VIEW
Social responsibility of Business VIEW VIEW
Essentials of Successful business VIEW
Functional Areas of business VIEW
Forms of Business organization: VIEW
Sole proprietorship VIEW VIEW
Partnership VIEW VIEW
Joint Stock Company: Definitions, Features, Merits and Demerits VIEW
Co-operatives: Definitions, Features, Merits and Demerits VIEW
Sources of Business Finance: Sources of Long Term, Medium Term and Short-Term Business Finance VIEW

 

Unit 2 Public Enterprises {Book}
Departmental Undertaking: Definitions, Features, Merits and Demerits VIEW
Public Corporations: Definitions, Features, Merits and Demerits VIEW
Government Companies Definitions, Features, Merits and Demerits VIEW

 

Unit 3 Government and Business Interface {Book}
Government and Business interface VIEW VIEW VIEW
Stock exchange in India VIEW VIEW
Business Combination Concept and Causes VIEW VIEW
VIEW VIEW
Chambers of commerce and industries in India VIEW
FICCI VIEW
CII Association VIEW

 

Unit 4 Emerging Modes of Business {Book}
E-Business Scope and benefits VIEW
Resources required for successful e-business implementation VIEW
Online Transactions VIEW VIEW
Payment Mechanism VIEW VIEW VIEW
Security and Safety of Business Transactions VIEW VIEW
Outsourcing concept VIEW
Need and Scope of BPO (Business Process Outsourcing) VIEW
KPO (Knowledge process outsourcing) VIEW VIEW
Smart cards and ATMs meaning and utility VIEW VIEW

 

Unit 5 Managing Ethics in Organization {Book}
Ethical Regulation in organization, Corporate standards, Codes of conducts, and other internal documents of the companies VIEW VIEW
VIEW
Supporting tools to increase the ethical level of organization culture (ethical codes, “Cards of ethics”, and committees on ethics, Social audit, training in ethical behavior, ethical examination, and ethical consultation) VIEW
Corporate culture of the organization VIEW
Ethical climate of the organization VIEW
Control of ethical standards: ombudsman; compliance system; Hot lines VIEW
Whistleblowing VIEW
Ethical and Unethical Practices in Marketing (cases of the companies) VIEW
Ethical and Unethical Practices in Finance (cases of the companies) VIEW

 

Spreadsheet for Business Bangalore University BBA 1st Semester NEP Notes

Unit 1 Introduction {Book}
Introduction to spreadsheets, Office Suite overview VIEW VIEW
Basic Text and cell formatting VIEW
Basic Arithmetic calculation, Special paste, Freeze pane VIEW
Auto completion of Series, Sort and filter, Charts VIEW

 

Unit 2 Summarize data using functions {Book}
Perform calculations by using the SUM function VIEW
Perform calculations by using MIN and MAX function VIEW
Perform calculations by using the COUNT function VIEW
Perform calculations by using the AVERAGE function VIEW
Perform logical operations by using the IF function VIEW
Perform logical operations by using the SUMIF function VIEW
Perform logical operations by using the AVERAGEIF function VIEW
Perform statistical operations by using the COUNTIF function VIEW

 

Unit 3 Text Functions {Book}
Data validation VIEW
Text Functions: LEN, TRIM, PROPER, UPPER, LOWER, CONCATENATE VIEW

 

Digital Fluency Bangalore University BBA 1st Semester NEP Notes

Unit 1 Fundamentals of Computer {Book}
Introduction, Objectives, Computer, Mobile/Tablet and their VIEW VIEW
Application of Computer VIEW
Components of a Computer System, Central Processing Unit VIEW
Input devices: Connecting Power cord, Keyboard, Mouse, USB ports and Pen Drive VIEW VIEW
Output devices: Monitor and Printer to CPU VIEW

 

Unit 2 Word Processor {Book} No Update

 

Unit 3 Internet {Book}
Internet Introduction, Objectives, Applications VIEW
Internet Protocols: HTTP, HTTPS, FTP VIEW
Concept of Internet & WWW VIEW
Website Address and URL VIEW
Modes of Connecting Internet (Hotspot, Wi-Fi, LAN Cable, Broadband, USB Tethering) VIEW
Popular Web Browsers (Internet Explorer/Edge, Chrome, Mozilla Firefox) VIEW
Exploring the Internet, Surfing the web VIEW
Searching on Internet VIEW

 

Unit 4 E-mail {Book}
E-mail Introduction, Objectives, Structure VIEW
Protocols: SMTP, IMAP, POP3 VIEW
No More Update

 

Difference between Salary and Wages

Salary

Salary is a fixed regular payment, typically paid on a monthly basis, for the performance of work or services. Unlike wages, which are often calculated on an hourly or weekly basis, salaries provide employees with a consistent and predetermined amount of compensation, regardless of the number of hours worked.

Components:

  1. Base Salary:

The core, fixed amount of money paid to an employee on a regular basis, forming the foundation of the overall salary. Reflects the employee’s role, responsibilities, and experience.

  1. Bonuses:

Additional monetary rewards provided to employees, often based on performance, company profits, or specific achievements. Motivates employees and aligns their efforts with organizational goals.

  1. Allowances:

Supplementary payments intended to cover specific expenses or costs related to the job, such as housing, transportation, or meals. Addresses the financial impact of job-related requirements.

  1. Benefits:

Non-monetary compensation, including healthcare, retirement plans, and other perks, provided to enhance employees’ overall well-being. Contributes to employee satisfaction and work-life balance.

  1. Overtime Pay:

Additional compensation for hours worked beyond the standard workweek, often calculated at a higher rate than the regular hourly pay. Compensates employees for extra effort and time invested in work.

  1. Performance–Based Incentives:

Variable payments linked to individual or team performance, encouraging employees to achieve specific goals or targets. Aligns compensation with results and fosters a performance-driven culture.

  1. Profit Sharing:

Sharing company profits with employees, providing them with a stake in the organization’s financial success. Aligns the interests of employees with the overall success of the business.

  1. Commissions:

Payments based on sales or revenue generated by an employee, common in roles with direct sales responsibilities. Rewards employees for their contribution to revenue generation.

  1. Retirement Benefits:

Contributions made by the employer to retirement plans, such as 401(k) or pension schemes. Supports employees in building financial security for their post-work years.

  • Stock Options:

The right to purchase company stock at a predetermined price, offering employees a share in the company’s ownership. Aligns employees’ interests with the company’s long-term success.

  • Education and Training Support:

Financial assistance provided by the employer for the education and skill development of employees. Promotes continuous learning and professional growth.

  • Health and Wellness Programs:

Initiatives and benefits aimed at promoting employees’ physical and mental well-being. Enhances employee health, productivity, and job satisfaction.

  • Vacation and Leave Benefits:

Paid time off from work, including vacation days, holidays, and other types of leave. Supports work-life balance and employee well-being.

  • Severance Pay:

Compensation provided to employees upon termination of employment, often based on factors like length of service. Offers financial support during transitions and provides a safety net for employees.

  • Other Perquisites (Perks):

Additional benefits or privileges provided to employees, such as company cars, memberships, or flexible work arrangements. Enhances the overall employment experience and contributes to employee satisfaction.

Wages

Wages refer to the compensation paid to an employee for the hours worked or services rendered, often calculated on an hourly, daily, or weekly basis. Unlike salaries, which provide a fixed amount irrespective of hours worked, wages are directly tied to the time spent on the job.

Components:

  1. Hourly Rate:

The amount paid for each hour worked by an employee. Forms the basic unit for calculating wages based on time.

  1. Overtime Pay:

Additional compensation provided for hours worked beyond the standard workweek or regular working hours. Compensates employees for extra effort and time beyond the standard working hours.

  1. Piece-Rate Pay:

Compensation based on the number of units produced or tasks completed. Directly links pay to productivity and output.

  1. Commission:

A percentage of sales or revenue earned by an employee, common in sales roles. Rewards employees based on their contribution to generating business.

  1. Tips and Gratuities:

Additional payments received by employees, often in service industries, as a form of appreciation from customers. Augments income and is often based on customer satisfaction.

  1. Holiday Pay:

Compensation for hours worked on recognized holidays. Encourages employees to work during holiday periods and compensates for the disruption to personal time.

  1. Shift Differentials:

Additional pay for working shifts that fall outside regular daytime hours. Compensates for inconveniences associated with non-standard working hours.

  1. Bonuses (Variable):

Additional payments beyond regular wages, often tied to performance, project completion, or other achievements. Acts as an incentive and recognition for exceptional contributions.

  1. Piecework Bonuses:

Additional payments for meeting or exceeding production targets in piecework arrangements.  Motivates employees to achieve or surpass production goals.

  • Travel Allowances:

Compensation for work-related travel expenses, such as mileage or transportation costs. Addresses additional costs incurred while traveling for work.

  • Uniform or Tool Allowances:

Payments provided to cover the cost of uniforms, tools, or equipment required for the job. Supports employees in meeting job-specific requirements.

  • Incentive Pay:

Additional compensation tied to achieving specific targets, often related to productivity or efficiency. Encourages employees to meet or exceed performance expectations.

  • Danger Pay:

Additional compensation for employees working in hazardous conditions or environments. Recognizes the risks associated with certain jobs.

  • Call-out Pay:

Compensation for employees called in to work outside their regular schedule, often applicable to on-call positions. Compensates for the inconvenience of being available on short notice.

  • Benefits (Limited):

Some wage-related benefits, such as health insurance or retirement contributions, may be provided, but to a lesser extent compared to salary packages. Enhances the overall compensation package, albeit on a more limited scale compared to salaried positions.

Difference between Salary and Wages

Basis of Comparison

Salary

Wages

Payment Frequency Monthly Hourly or Weekly
Consistency Fixed, stable Variable, fluctuates
Calculation Basis Annual rate / 12 Hourly rate x Hours worked
Overtime Compensation Typically included Paid separately
Employment Level Often for salaried employees Common for hourly workers
Work Hours Impact Irrelevant to pay Directly affects earnings
Benefits Often includes benefits Limited or no benefits
Professional Positions Common for white-collar jobs Common for blue-collar jobs
Skill-Based Reflects skills and qualifications Often skill-independent
Administrative Work Common for managerial roles Common for administrative roles
Unionization Less common for unionized jobs Common in unionized settings
Job Complexity Reflects job responsibilities May not directly reflect complexity
Job Stability Generally perceived as stable Can be influenced by job market
Performance Impact Less direct impact on pay Directly impacts pay through hours
Perception in Society Often associated with higher status May not carry the same status

Effect of Various Labour Laws on Wages

Labour laws play a pivotal role in shaping the employment landscape and influencing wage structures within a country. These laws are designed to regulate the relationship between employers and employees, ensuring fair treatment, safe working conditions, and just compensation. The impact of labour laws on wages is multifaceted, encompassing aspects such as minimum wage regulations, overtime pay, equal pay for equal work, and various other provisions aimed at protecting workers’ rights. Labour laws wield substantial influence over wage structures, seeking to establish a balance between the interests of employers and the rights of workers. While these laws are crafted with the intention of promoting fairness, equity, and worker protection, their impact is subject to various challenges. Striking the right balance between regulation and flexibility, addressing regional disparities, and adapting to evolving workforce dynamics are ongoing challenges for policymakers and businesses alike. Nevertheless, a well-crafted and effectively enforced legal framework is essential for fostering a work environment where wages are just, working conditions are safe, and the rights of workers are upheld.

Minimum Wage Regulations:

Intended Benefits:

  • Fair Compensation:

Minimum wage laws are enacted to ensure that workers receive a baseline level of compensation deemed necessary for a decent standard of living. This promotes economic justice by preventing the exploitation of vulnerable workers.

  • Poverty Alleviation:

Setting a minimum wage helps lift workers out of poverty, providing them with the means to cover essential living expenses. This has broader societal implications, contributing to poverty reduction.

Challenges:

  • Impact on Small Businesses:

Critics argue that higher minimum wages can impose financial burdens on small businesses, potentially leading to job cuts or increased prices for goods and services.

  • Regional Disparities:

Minimum wage regulations may not adequately account for regional variations in living costs, creating challenges in finding a one-size-fits-all solution that addresses the diverse economic landscapes within a country.

Equal Pay for Equal Work:

Intended Benefits:

  • Gender Pay Equity:

Labour laws promoting equal pay for equal work aim to eliminate gender-based wage disparities. This contributes to gender equality in the workplace, fostering a fair and inclusive environment.

  • Fair Treatment:

The principle of equal pay extends to all forms of discrimination, ensuring that employees are not subjected to wage disparities based on race, ethnicity, or other protected characteristics.

Challenges:

  • Data Accuracy and Transparency:

Implementing equal pay measures requires accurate and transparent data on employees’ roles, responsibilities, and compensation. Some organizations may face challenges in collecting and disclosing this information.

  • Subjectivity in Job Evaluation:

Determining what constitutes “equal work” can be subjective, and variations in job roles may complicate efforts to ensure equal pay. Standardizing job evaluation methodologies is a complex task.

Overtime Pay and Working Hours:

Intended Benefits:

  • Fair Compensation for Extra Effort:

Overtime pay regulations are intended to compensate employees for working beyond standard hours. This ensures that employees are fairly rewarded for their additional efforts.

  • Limiting Exploitative Practices:

Labour laws prescribing limits on working hours and overtime seek to prevent exploitative practices and promote a healthy work-life balance. This contributes to employee well-being and job satisfaction.

Challenges:

  • Operational Constraints:

Industries with fluctuating workloads may face challenges in accommodating strict working hour regulations. Flexibility in working hours may be crucial for certain sectors.

  • Compliance Monitoring:

Ensuring compliance with overtime regulations requires effective monitoring mechanisms, which can be resource-intensive for regulatory authorities.

Collective Bargaining and Trade Union Laws:

Intended Benefits:

  • Negotiating Power for Workers:

Collective bargaining laws empower workers to negotiate wages and working conditions collectively. This enhances their bargaining power, leading to more equitable agreements with employers.

  • Labour Market Stability:

By providing a structured framework for negotiations, collective bargaining laws contribute to labour market stability, reducing the likelihood of widespread strikes or industrial unrest.

Challenges:

  • Power Imbalances:

In situations where there is a significant power imbalance between employers and workers, collective bargaining may be challenging. This is particularly relevant in industries with limited unionization.

  • Potential for Disruption:

While collective bargaining aims for mutually beneficial agreements, disputes can arise, leading to work stoppages and disruptions that impact both workers and employers.

Social Security and Benefits:

Intended Benefits:

  • Worker Well-being:

Labour laws pertaining to social security and benefits, such as healthcare, retirement plans, and disability insurance, aim to enhance the overall well-being of workers.

  • Attracting and Retaining Talent:

Competitive benefit packages can attract skilled workers and contribute to employee retention. Labour laws often prescribe minimum standards for these benefits.

Challenges:

  • Financial Strain on Employers:

Mandating certain benefits can place a financial burden on employers, especially smaller businesses. Striking a balance between worker welfare and business viability is crucial.

  • Changing Workforce Dynamics:

The rise of the gig economy and non-traditional employment arrangements poses challenges in adapting social security and benefit regulations to accommodate diverse work structures.

Child Labour and Forced Labour Laws:

Intended Benefits:

  • Protecting Vulnerable Populations:

Laws prohibiting child labour and forced labour are designed to protect vulnerable populations from exploitation. These regulations prioritize the well-being of children and individuals subjected to coercion.

  • Ethical Business Practices:

Compliance with child labour and forced labour laws is integral to promoting ethical business practices. Organizations adhering to these regulations contribute to global efforts against human rights abuses.

Challenges:

  • Enforcement and Monitoring:

Effectively enforcing laws against child labour and forced labour requires robust monitoring systems, especially in industries where such practices may be prevalent.

  • Global Supply Chain Complexity:

Addressing child labour and forced labour becomes complex in global supply chains, where products may pass through multiple jurisdictions with varying regulations and enforcement capacities.

Social Issues in Retailing in India

Retailing in India, like in many other countries, is influenced by a variety of social issues that impact both the industry and consumers. These issues often reflect the broader social and cultural context of the country.

Addressing these social issues requires a holistic approach from retailers, encompassing ethical business practices, cultural sensitivity, and responsiveness to changing consumer dynamics. By aligning their strategies with the social fabric of India, retailers can build stronger connections with their customer base and contribute positively to society. This involves not only understanding the diverse needs of consumers but also actively participating in social initiatives that align with the values of the community.

  • Diversity and Cultural Sensitivity:

India is a diverse country with multiple languages, cultures, and traditions. Retailers need to be sensitive to this diversity in their marketing strategies, product offerings, and customer interactions. Cultural insensitivity can lead to backlash and negatively impact a brand’s image.

  • Consumer Behavior and Preferences:

Consumer preferences in India can vary significantly across regions and demographic segments. Retailers must stay attuned to evolving consumer trends, preferences, and purchasing behaviors to tailor their offerings and marketing strategies effectively.

  • Gender Sensitivity:

Gender plays a significant role in shaping consumer behavior. Retailers need to be aware of gender-related social issues and promote inclusivity in their marketing and advertising. Creating gender-neutral spaces and products can be essential for attracting a diverse customer base.

  • Economic Disparities:

India faces economic disparities, with a significant portion of the population belonging to lower-income segments. Retailers need to balance their product offerings to cater to diverse economic groups. Strategies like affordable pricing, value for money, and inclusive marketing are crucial.

  • Ethical Sourcing and Fair Trade:

There is an increasing awareness among Indian consumers about the ethical sourcing of products and fair trade practices. Retailers are under scrutiny to ensure that their supply chains adhere to ethical standards, and they are expected to be transparent about their sourcing practices.

  • Digital Divide:

While there is a growing trend of digitalization in urban areas, rural parts of India may still face challenges related to digital access and literacy. Retailers need to adopt strategies that cater to diverse digital maturity levels among consumers.

  • Changing Lifestyle and Aspirations:

India is experiencing a significant shift in lifestyle and aspirations, especially among the younger population. Retailers must keep pace with changing consumer expectations, including a demand for international brands, experiential shopping, and lifestyle products.

  • Health and Wellness Trends:

There is an increasing awareness of health and wellness in India, leading to a growing demand for organic, sustainable, and health-conscious products. Retailers need to adapt to these trends by offering healthier options and providing transparent information about product ingredients.

  • Social Media Influence:

Social media plays a substantial role in shaping consumer opinions and trends. Retailers need to have a robust social media strategy to engage with consumers, manage brand perception, and stay connected with the younger demographic.

  • Sustainability and Environmental Concerns:

Environmental consciousness is on the rise, and consumers are increasingly looking for sustainable and eco-friendly products. Retailers need to incorporate sustainable practices in their operations, such as reducing packaging waste and promoting environmentally friendly products.

  • Inclusivity and Accessibility:

Retail spaces and services need to be inclusive and accessible to people with disabilities. Ensuring that stores are wheelchair-friendly, providing assistance for visually impaired individuals, and offering inclusive product ranges are important considerations.

  • Rural-Urban Dynamics:

Retailers need to recognize the unique dynamics between rural and urban consumers. While urban consumers may seek convenience and a wide range of products, rural consumers may have different preferences and purchasing patterns.

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