Consumer Behaviour and Marketing Research Bangalore North University BCOM SEP 2024-25 5th Semester Notes

Unit 1
Consumer Behaviour: Meaning, Definition, Scope and Importance VIEW
Interdisciplinary Nature of Consumer Behaviour VIEW
Consumer Research VIEW
Models of Consumer Behaviour:
Input–Process–Output Consumer Behaviour Model VIEW
Nicosia Model VIEW
Howard Sheth Model VIEW
Engel–Kollat–Blackwell Model VIEW
Application of Consumer Behaviour in Marketing VIEW
Profile of Indian Consumers VIEW
Unit 2
Individual Determinants VIEW
Consumer Needs and Motivation VIEW
Personality VIEW
Self-Concept VIEW
Psychological Determinants: VIEW
Motivation VIEW
Perceptions VIEW
Learning VIEW
Belief VIEW
Attitudes VIEW
Consumer Attitude Formation and Change VIEW
Group Determinants: Reference Group influence and Types of Consumer Groups, Factors affecting Group Influence VIEW
Family functions and Family decision-making VIEW
Social Class and Lifestyle VIEW
Culture: Characteristics and Understanding Cross-cultures VIEW
Unit 3
Consumer Decision Making, Introduction and Importance VIEW
Consumer Decision Making Process VIEW
Routine Response behaviour VIEW
Limited and extensive Problem-Solving Behaviour VIEW
Impulsive Buying Behaviour VIEW
Diffusion of Innovation: Elements, Decisions, Adoption Categories VIEW
Adoption Process VIEW
Opinion Leadership, Dynamics of Opinion Leadership Process VIEW
Environmentally Responsible Consumer Behaviour VIEW
Unit 4
Marketing Research, Meaning, Definition, Nature, Significance, Types, Problems, Process VIEW
Marketing Research Precautions VIEW
Marketing Information System VIEW
Marketing Research during different Business Phases VIEW
Unit 5  
Product Research VIEW
Advertising Research VIEW
Copy Testing VIEW
Test Marketing VIEW
Effectiveness Research VIEW
Internet Marketing Research VIEW
Cool Hunting VIEW
Commercial Eye Tracking VIEW
Marketing Research in India VIEW
Ethical issues in Marketing Research VIEW

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