Business Communication Skills Bangalore City University BBA SEP 2024-25 3rd Semester Notes

by indiafreenotes01/05/202524/10/2025

Unit 1 [Book]
Communication, Introduction, Meaning, Purpose or Objectives, Scope and Limitations of Communication	VIEW
Process or Stages of Communication	VIEW
Principles of Effective Communication	VIEW
Types of Communication (Meaning and Features) Interpersonal, Intrapersonal, Internal, External, Upward, Downward, Lateral, One-way, Two-way	VIEW
Verbal Communication	VIEW
Non-verbal Communication	VIEW
Formal and Informal Communication	VIEW
Cross Cultural Communication	VIEW
Barriers to Effective Communication	VIEW

Unit 2 [Book]
Reading Skills, Meaning, Importance of Reading Skills	VIEW
Reading Comprehension Skills: Literal, Evaluative, Inferential, Types of Reading Techniques, Skimming, Scanning, Intensive, Extensive	VIEW
Guidelines for improving Reading Skills	VIEW
Listening Skills, Meaning, Importance	VIEW
Types of Listening (Meaning and Benefits of each Type of Listening)
Attentive Listening	VIEW
Reflective Listening	VIEW
Discriminative Listening	VIEW
Comprehension Listening	VIEW
Critical Listening	VIEW
Biased Listening	VIEW
Evaluative Listening	VIEW
Appreciative Listening	VIEW
Sympathetic Listening	VIEW
Empathetic Listening	VIEW
Barriers to Listening, Overcoming Barriers to Listening	VIEW
Note Taking skills, Meaning and Importance, Methods of Note taking skills, Outline Method, Cornell Method, Mapping Method, Charting Method, Box & Bullet Method	VIEW
Presentation Skills	VIEW
Presentation in Business Communication	VIEW
Importance of Presentation Skill in Business	VIEW
Types of Presentations (Meaning, Pros and Cons of each Type):
Informative Presentations, Pros and Cons	VIEW
Instructional Presentations, Pros and Cons	VIEW
Progress Presentations, Pros and Cons	VIEW
Reporting Presentations, Pros and Cons	VIEW
Persuasive Presentations, Pros and Cons	VIEW
Decision making Presentations, Pros and Cons	VIEW
Problem Solving Presentations, Pros and Cons	VIEW

Unit 3 [Book]
Business Letters	VIEW
Types of Business Letters
Enquiries & Replies	VIEW
Offers and Quotation Letters	VIEW
Orders and their execution	VIEW
Complaints & ATRs	VIEW
Remittance Letters	VIEW
Sales Letters	VIEW
Follow-up letters	VIEW
Circular Letters	VIEW
Agency Letters	VIEW
Status enquiries	VIEW
Collection letters	VIEW
AI Tools in Business Communication	VIEW

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