Category: Bangalore City University BBA Notes
by Employability Skills Bangalore City University BBA SEP 2024-25 5th Semester Notes
| Unit 1 Read Books | VIEW |
| Unit 2 Read Books | VIEW |
| Unit 3 | |
| Vocabulary Building | VIEW |
| Grammar | VIEW |
| Sentence Correction | VIEW |
| Reading Comprehension | VIEW |
| Para Jumbles | VIEW |
| Fill in the Blanks | VIEW |
| Cloze Test | VIEW |
| Synonyms and Antonyms | VIEW |
| Idioms and Phrases | VIEW |
| Business Communication | VIEW |
| Report Writing Basics | VIEW |
| E-mail Etiquette | VIEW |
| Interview Communication Skills | VIEW |
Productions and Operations Management Bangalore City University BBA SEP 2024-25 5th Semester Notes
| Unit 1 | |
| Introduction, Meaning of Production and Operations | VIEW |
| Differences between Production and Operations Management | VIEW |
| Scope of Production Management | VIEW |
| Production System. Types of Production | VIEW |
| Benefits of Production Management | VIEW |
| Responsibility of a Production Manager | VIEW |
| Decisions of Production Management | VIEW |
| Operations Management, Concept and Functions | VIEW |
| Automation, Introduction, Meaning and Definition, Needs, Types, Advantages and Disadvantage | VIEW |
| Unit 2 | |
| Plant Location, Meaning and Definition | VIEW |
| Plant Layout, Meaning and Definition | VIEW |
| Factors affecting Location, Theory and Practices, Cost Factor in Location | VIEW |
| Plant layout Principles | VIEW |
| Space requirement, Different Types of Facilities | VIEW |
| Organization of Physical Facilities Building, Sanitation, Lighting, Air Conditioning and Safety | VIEW |
| Unit 3 | |
| Meaning and Definition, Characteristics of Production Planning and Control, Objectives of Production Planning and Control | VIEW |
| Stages of Production Planning and Control | VIEW |
| Scope of Production Planning and Control | VIEW |
| Factors Affecting Production Planning and Control | VIEW |
| Production Planning System | VIEW |
| Process Planning Manufacturing | VIEW |
| Planning and Control System | VIEW |
| Role of Production Planning and Control in Manufacturing Industry | VIEW |
| Total Quality Management, Principles | VIEW |
| Control Charts | VIEW |
| Acceptance Sampling | VIEW |
| Unit 4 | |
| Inventory Management, Concepts, Classification, Objectives | VIEW |
| Factors Affecting Inventory Control Policy | VIEW |
| Inventory Management System | VIEW |
| Scientific techniques and Tools: | |
| EOQ Model | VIEW |
| Re-order Level | VIEW |
| ABC Analysis | VIEW |
| VED Analysis | VIEW |
| FSN Analysis | VIEW |
| Stores ledger | VIEW |
| Quality Management | VIEW |
| Quality Concepts, Difference between Inspections, Quality Control, Quality Assurances | VIEW |
| Unit 5 | |
| Introduction Meaning Objectives Types of Maintenance | VIEW |
| Maintenance Breakdown | VIEW |
| Spares Planning and Control | VIEW |
| Preventive Routine | VIEW |
| Relative Advantages | VIEW |
| Maintenance Scheduling | VIEW |
| Equipment reliability | VIEW |
| Modern Scientific Maintenance Methods | VIEW |
| Waste Management Scrap and Surplus Disposal, Salvage and Recovery | VIEW |
Business Laws Bangalore City University BBA SEP 2024-25 5th Semester Notes
| Unit 1 | |
| Introduction, Definition of Contract, Essentials of Valid Contract, Offer and Acceptance, Offer and Acceptance and their Various Types | VIEW |
| Intention to Create Legal Relationship | VIEW |
| Communication of Offer and Acceptance, Revocation and Mode of Revocation of Offer and Acceptance | VIEW |
| Consideration, Meaning and Nature of Consideration | VIEW |
| Exceptions to the Rule: No Consideration, No Contract | VIEW |
| Adequacy of Consideration | VIEW |
| Unlawful Consideration and its effects | VIEW |
| Contractual capacity, Meaning of Capacity to Contract, Incapacity to contract, Minors | VIEW |
| Persons of Unsound Mind | VIEW |
| Disqualified Agreements | VIEW |
| Effects of Minors Agreement | VIEW |
| Unit 2 | |
| Consent, Meaning of Consent and Free Consent | VIEW |
| Meaning and Effects of Coercion | VIEW |
| Undue Influence, Fraud, Misrepresentation, Mistake in an Agreement | VIEW |
| Performance of Contract, Rules regarding Performance of Contracts | VIEW |
| Joint Promisors, Impossibility of Performance | VIEW |
| Quasi contracts and its Performance | VIEW |
| Discharge of a Contract, Meaning of Discharge and Modes of Discharging a Contract | VIEW |
| Novation | VIEW |
| Remission | VIEW |
| Accord, Satisfaction | VIEW |
| Breach: Anticipatory Breach and Actual breach | VIEW |
| Remedies for Breach of Contract, Remedies under Indian Contract Act 1872 | VIEW |
| Damages, Types of Damages | VIEW |
| Unit 3 | |
| Concept of Goods | VIEW |
| Sale of Goods vs. Agreement to Sell | VIEW |
| Contract of Sale of Goods, Performance of a Contract of Sale of Goods | VIEW |
| Meaning and Types of Conditions and Warranties | VIEW |
| Meaning and Rights of an Unpaid Seller | VIEW |
| Unit 4 | |
| Consumer Protection Laws | VIEW |
| Definitions of the terms Consumer, Consumer Protection | VIEW |
| Consumer Dispute, Defect, Deficiency, Unfair Trade Practices | VIEW |
| Rights of Consumer under the Act | VIEW |
| Consumer Redressal: Meaning and Agencies District Commission, State Commission and National Commission | VIEW |
| Discussion of Leading Consumer Protection Cases | VIEW |
| Cyber Laws, Introduction to Information Technology Act 2000, (Amended 2018), Features | VIEW |
| Important Concepts: Private Key, Public Key, Digital Signature, Digital Signature Certificate | VIEW |
| Cyber Crimes: Offences and Penalties for E-Frauds and illegitimate Digital Arrest | VIEW |
| Unit 5 | |
| Introduction, Objectives of the Act, Definitions of Important Terms Environment, Environment Pollutant, Environment Pollution, Hazardous Substance and Occupier | VIEW |
| Types of Pollution | VIEW |
| Powers of Central Government to Protect Environment in India | VIEW |
Customer Relationship Management Bangalore City University BBA SEP 2024-25 4th Semester Notes
| Unit 1 | |
| Evolution of Customer Relationship | VIEW |
| Framework of CRM | VIEW |
| CRM, Definition, Benefits | VIEW |
| Process of Customer Relationship Management | VIEW |
| Types of Customer Relationship Management | VIEW |
| Emergence of CRM Practice | VIEW |
| Factors Responsible for CRM Growth | VIEW |
| Acquiring Customer | VIEW |
| Customer Loyalty | VIEW |
| Optimizing Customer Relationships | VIEW |
| CRM Success Factors | VIEW |
| The three Levels of Service/ Sales Profiling | VIEW |
| Service Level Agreements (SLAs) | VIEW |
| Creating and Managing Effective SLAs | VIEW |
| Unit 2 | |
| One-to-One Relationship Marketing | VIEW |
| Cross Selling | VIEW |
| Up Selling | VIEW |
| Customer Retention | VIEW |
| Behavior Prediction | VIEW |
| Customer Profitability & Value Modeling | VIEW |
| Channel Optimization | VIEW |
| Event Based Marketing | VIEW |
| CRM and Customer Service, The Call Centre, Call Scripting | VIEW |
| Customer Satisfaction Measurement | VIEW |
| Unit 3 | |
| Sales Force Automation | VIEW |
| Sales Process, Activity | VIEW |
| Lead Management | VIEW |
| Knowledge Management | VIEW |
| Field Force Automation | VIEW |
| CRM Links in E-Business | VIEW |
| E-Commerce | VIEW |
| Customer Relationships on the Internet | VIEW |
| Enterprise Resource Planning (ERP) | VIEW |
| Supply Chain Management (SCM) | VIEW |
| Supplier Relationship Management (SRM) | VIEW |
| Partner Relationship Management (PRM) | VIEW |
| Unit 4 | |
| Managing and Sharing Customer Data | VIEW |
| Customer Information Databases, Ethics and Legalities of Data Use | VIEW |
| Data Warehousing | VIEW |
| Data Mining | VIEW |
| Data Analysis | VIEW |
| Market Basket Analysis (MBA) | VIEW |
| Click Stream Analysis | VIEW |
| Personalization and Collaborative Filtering | VIEW |
| Unit 5 | |
| Success Factors | VIEW |
| Preparing a Business Plan, Requirements, Justification and Processes | VIEW |
| Choosing CRM Tools – Defining Functionalities | VIEW |
| Homegrown versus Out-Sourced Approaches | VIEW |
| Managing Customer Relationships | VIEW |
| Conflict Management | VIEW |
| Complacency in Managing Customer Relationships (CRM) | VIEW |
| Resetting the CRM Strategy | VIEW |
| Selling CRM Internally | VIEW |
| CRM Development Team, Scoping and Prioritizing | VIEW |
| Development and Delivery, Measurement | VIEW |