Consumer Behaviour Bangalore City University B.COM SEP 2024-25 3rd Semester Notes

Unit 1
Consumer Behaviour, MeaningVIEW
Need to Study Consumer BehaviourVIEW
Factors Influencing Consumer BehaviourVIEW
Theories of Consumer Behaviour:
Howard Seth Model of Consumer BehaviorVIEW
Nicosia Model of Consumer BehaviorVIEW
Economic Mode of Consumer BehaviorVIEW
Unit 2
Individual Determinants of Consumer BehaviourVIEW
Consumer Motivation and NeedsVIEW
Maslow’s Hierarchy Needs TheoryVIEW
PersonalityVIEW
Self-conceptVIEW
Personality Traits and Consumer BehaviourVIEW
Extended Self, Altering SelfVIEW
Consumer PerceptionVIEW
Consumer Positioning, Consumer Perceptual Process, Perceptual BiasesVIEW
Learning (Classical Conditioning, Instrumental Conditioning)VIEW
Consumer Attitudes (Attitude Formation, Attitude Change)VIEW
Unit 3
Environmental Determinants of Consumer BehaviourVIEW
Cultural Influences and Consumer Behaviour: (Culture, Sub-culture, Social Class and Cross-Cultural influences)VIEW
Social Class and Consumer Behaviour: Nature of Social Class, Symbols of Status, Social Class categoriesVIEW
The Role of Family in Consumer Behaviour, Family life Cycle Stages and Consumer BehaviourVIEW
Reference Groups, Types of Reference groups and Consumer BehaviourVIEW
Opinion Leaders, Characteristics of Opinion LeadersVIEW
Innovation and Diffusion of Innovation, Types of Innovation, Product features that affect the adoptionVIEW
Diffusion ProcessVIEW
Adoption ProcessVIEW
Unit 4
Consumer Decision Making Process: Need Recognition, Information Search, Evaluation of Alternatives, Purchase Decision, Post-Purchase BehaviourVIEW
Organisation Buyer Behaviour, Organisational Buyer Characteristics, Factors influencing Organizational Buyer Behaviour, Organizational Buying Decision ProcessVIEW
Unit 5
The Role of Technology in Consumer BehaviourVIEW
Role of Social Media in Consumer BehaviourVIEW
Consumer Behaviour in the Digital Age (Online Shopping, E-commerce, Mobile Marketing)VIEW
ConsumerismVIEW
Green ConsumerismVIEW
Ethical ConsumptionVIEW
Consumer Behaviour in Developing Markets including IndiaVIEW

One thought on “Consumer Behaviour Bangalore City University B.COM SEP 2024-25 3rd Semester Notes”

Leave a Reply

error: Content is protected !!