Consumer Protection Act 1986

Consumer Protection Act has been implemented(1986) or we can bring into existence to protect the rights of a consumer. It protects the consumer from exploitation that business practice to make profits which in turn harm the well being of the consumer and society.

This right help to educate the consumer on the right and responsibilities of being a consumer and how to seek help or justice when faced exploitation as a consumer. It teaches the consumer to make right choices and know what is right and what is wrong.

Practices to be followed by Business under Consumer Protection Act

• If any defect found the seller should remove the mentioned defects from the whole batch or the goods affected. For example, there have been cases where car manufacturing unit found a defect in parts of the vehicle usually they remove the defect from every unit or they call of the unit.
• They should replace the defective product with a nondefective product and that product should be of similar configuration or should be the same as the product purchased.

Objectives of Consumer Protection Act

• The right to be protected against marketing of goods which are hazardous to life and property.
• The right to be informed about the quality, quantity, potency, purity, standard and price of goods to protect the consumer against unfair trade practices;
• The right to be assured, wherever possible, access to an authority of goods at competitive prices.
• The right to be heard and to be assured that consumers interests will receive due consideration at appropriate forums.
• The right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers.
• Right to consumer education.