Content Marketing for staying relevant

Content that relates to your needs, goals and desires is what is most relevant to you. Relevance is usually what catches your eye like specific trends, stories and updates.

Relevant content is personalized content that feels conversational and speaks to your audience’s needs, pains, goals, and desires. To simplify this concept, your business should think of relevant content for your buyers, as individuals, based on what they do, continuously over time, directed toward an outcome, and everywhere they are (the ABCDs of Relevant Content). Buyer’s expectations of your business are rapidly changing. They expect you to know who they are, know what they like, and have personalized conversations on every channel they are on. Because of this, it is essential to make sure that everything you put out there speaks to your individual buyers.

  • Keep Your Competitors Close

Every industry has its key players, so every little thing matters. Tracking similar and competing brands positions you to make proactive competitive changes. Keeping up-to-date on industry newsletters, scanning press releases for competing products and practicing social media listening can help a brand anticipate the various ‘threats’ from competitor activity.

  • Analyse market trends

As trends change, marketers need to reinvent their strategies to generate content that engages their customers.

Take, for instance, the video marketing trend that picked up pace in 2017; HubSpot reported that 48% of marketers planned to add YouTube videos to their marketing plan in 2018.

Another recent trend has been to address the needs of the consumer not to the end of making an immediate sale but to ease their customer journey. This is why there’s been a sudden decline in sponsored posts, branded email, and even traditional ads all of which are no longer as effective as they were earlier.

A case-specific example of a brand having adapted its marketing strategy and content would be Warner Brothers Studio.

To prepare for an upcoming movie, it decided to base its media planning on insights gathered from big data. It considered the behaviour and engagement patterns of the target audience. By personalising its approach and tailoring content to the chosen platforms, WB Studio registered a 26% increase in ROI.

This goes to show that analysing marketing trends like these can give you a competitive edge and help your team create customer-relevant content pieces.

  • Understand who you’re creating content for

Imagine you’re going for a job interview. How would you prepare for it? You would understand what the company does, where its interests lie, the gaps in its industry presence that you can help fill, and so on.

What you wouldn’t do is walk into the interview without any background research and offer answers based solely on your assumptions and beliefs.

Creating relevant content for your target audience is exactly like that. You need to know the context they function in, what they already have access to, and what they need. So, define demographics, the context of content, pain points, and so on of your average buyer before creating content.

Consider the phone-case brand Peel. It has managed to stand out in an industry where phone cases are bought and sold in bulk, by creating covers that are thin and functional, yet attractive.

The brand has utilised Facebook ads to help differentiate their product from those of their competitors. And Instagram has been used for a dual purpose: first, as a platform to establish brand presence and product identity through an aesthetically appealing feed, and second, as a means to respond to customer feedback.

  • Use an apt medium

You can do everything possible to generate and post premium quality content. But if your target audience does not find it, does it even exist?

The truth is that effective content can only have a chance at being path-breaking when an effective distribution strategy is also at work.

Start by finding out how your audience consumes content. Using the right medium to start conversations, speaking in a language they are comfortable with, and using audience targeting options will help you build a better relationship with them.

Lead with Your Purpose

Audiences usually discern what you do fairly easily, but what sets your brand apart is why you do it. At CB&A for example, we’re driven by a passion to increase awareness of education initiatives that deliver equitable learning opportunities for schools and students. This mission influences everything about our brand marketing philosophy. It keeps us motivated, but our mission also drives our engagement in the education community and attracts clients to us in the first place.

Create niche relevant content

As has been discussed by Joe Pulizzi in this blog, creating generic content will lower your chances of breaking through the clutter on the internet, making it difficult for consumers to differentiate you from your competitors. You need to set your brand apart.

But before beginning to create a new area of specialisation, identify your potential competitors. Study their content approach, writing style, popular posts, and specific jargon used to target niche areas. Then build trust and influence by creating a niche content that’s relevant to your audience.

Mobile Marketing foundations

Mobile marketing is a multi-channel, digital marketing strategy aimed at reaching a target audience on their smartphones, tablets, and/or other mobile devices, via websites, email, SMS and MMS, social media, and apps.

Mobile is disrupting the way people engage with brands. Everything that can be done on a desktop computer is now available on a mobile device. From opening an email to visiting your website to reading your content, it’s all accessible through a small mobile screen. Consider:

80% of internet users own a smartphone.

Mobile platforms, such as smartphones and tablets, host up to 60% of digital media time for users in the U.S.

Google anticipates search queries on mobile devices to surpass desktop searches by the end of 2015.

Effective mobile advertising means understanding your mobile audience, designing content with mobile platforms in mind, and making strategic use of SMS/MMS marketing and mobile apps.

Types of Mobile Marketing

Mobile marketing has proven to be effective as now, the consumer has an increased control over the kind of advertisements that are sent to him. There was a time when most messages sent to consumers were not very useful, posing a serious threat to mobile marketing.

Corrective actions, both by corporations and network providers have helped to weed out unscrupulous elements, making mobile marketing an ethical way of promotion and publicity. Some types of mobile marketing are as follows.

Short Message Service (SMS)

Short message service initiated the concept of mobile marketing and still is used to promote a variety of products and services. Although, it has been put to a lot of abuse, regulations in the past few years have meant a revival of this form of mobile marketing.

The biggest advantage of SMS marketing is its reach and the low cost of marketing. Every cell phone has an ability to receive an SMS, which essentially means a larger target audience for corporations.

Multimedia Message Service (MMS)

Multimedia messages score over SMS as being a more effective form of marketing as it provides the user with images, audio and video. MMS can also be used to run advertisements as one gets to see on a TV, and offers a more efficient way of marketing a product, however, the cost of sending an MMS is more than that of an SMS.

Mobile Applications

Mobile applications have proved to be a great tool for mobile marketers, as these are innovative and offer the user a host of features. There are certain widgets that are displayed on the home screen of mobile phones, allowing the user to directly log into them, and advertisements can be placed on these applications to promote a product.

Bluetooth Mobile Marketing

This type of marketing helps in customizing the type of advertisements a user will receive, and most of it is based upon the geographical location of the user. This is an effective form of marketing as it helps in delivering relevant information to the user, and helps in filtering the advertisements which may not be useful for the user.

For example, the probability of a person enrolling for a dancing or a yoga course is more if the venue is closer to where he stays. This is the prime reason why Bluetooth mobile marketing is an effective tool for serving custom ads to the user.

Mobile Internet Advertisements

When you are online, you might have seen several advertisements popping up on your computer screen. Mobile Internet advertisements work in the same way, and deliver high-quality content to users. These are mostly built for smartphone users who have a reliable Internet connection.

Apart from the general consumer advertisements, mobile marketing has also helped entrepreneurs to expand their business and network with people. The QR (quick-response barcodes) allow interested parties to know more about a business project.

Today, iPhone is equipped with Near Field Communication, which allows users to buy stuff online, as one does from a computer. Truly, there are more exciting times ahead, and innovations in technology can provide some magnificent options to corporations as well as consumers.

Mobile Marketing Strategy

As with any marketing effort, every brand and organization will develop a unique mobile strategy based on the industry and target audience. Mobile technology is all about customization and personalization, which means mobile marketing is, too.

Step 1: Create Mobile Buyer Personas

Understanding your audience is the first step to any marketing strategy, and buyer personas are a valuable tool to aid in that understanding. Buyer personas are simply fictional representations of your various types of customers. Create a profile that describes each one’s background, job description, main sources of information, goals, challenges, preferred type of content, objections, and/or role in the purchase process. It is easier to determine a channel and voice for your marketing messages when you have a clear picture of your target audience.

Make a specific point to detail your target audience’s mobile habits as well. How much of their web usage happens on mobile devices? Are they comfortable completing a purchase on a smartphone? A simple way to start is to research big data reports on mobile usage. Some interesting observations include:

  • 65% of all email is first opened on a mobile device.
  • 48% of users start their mobile internet sessions on a search engine.
  • 56% of B2B buyers frequently use smartphones to access vendors’ content.
  • 95% of adults primarily use their smartphones to access content/information.

To better understand your specific target market, monitor Google Analytics for your site’s mobile traffic numbers. You can also ask or survey clients and prospects about their mobile web usage.

A/B testing which compares two versions of the same campaign on a certain channel can also be informative for developing any aspect of buyer personas. When all other factors are the same, do your email campaign landing pages get more views when you send a related email on weekends or on weekdays? In the mornings or in the evenings? Which title or email subject gets more click-throughs?

Both the general and specific data will help develop audience personas that include mobile usage.

Step 2: Set Goals

The key to defining any effective strategy is to first decide what success looks like. Get the key stakeholders together to map your mobile marketing strategy. Identify goals by asking your team some of these questions:

  • What are we currently doing for mobile? This will define your starting point, and make sure everyone is on the same page as you begin.
  • If you are already doing mobile marketing, how are those initiatives performing? This conversation will identify what is already working, what is not, and what’s not even being measured.
  • What are your main objectives for including mobile marketing in your overall strategy? Discuss why you’re considering mobile now, what conversations have led up to this point, and what you expect from mobile marketing.
  • Who are your key audiences for mobile marketing? Talk about your customer personas in light of mobile usage updates. How similar or different is each persona’s mobile usage?
  • How are you engaging your mobile audience cross-channel? This discussion will help analyze how the channels you’re currently using can be included in your mobile marketing strategy.

Step 3: Establish KPIs

Just like your other marketing efforts, mobile marketing needs to be tested and optimized. Determine which realistic, measurable KPIs define your mobile campaign’s success. For example:

  • Engagement: Provide mobile-friendly content for potential customers who are searching for information about your industry or product. Make sure your website is mobile-responsive to improve mobile SEO.
  • Acquisition: Make sure lead nurturing emails are mobile-friendly with clear calls-to-action. Buttons in emails should be near the top of the message and be big enough to easily tap in order to facilitate click-throughs. Then make it as easy as possible for someone to fill out a form on your mobile-optimized landing page.
  • Customer Service: In a connected, social marketplace, customer service is very much a marketing opportunity. Allow your customers to easily reach you through any platform they want, including simple click-to-call buttons for smartphone users.

In order to identify the right KPIs for your mobile marketing campaign, ask yourself:

  • Do I want to increase conversions from email messages?
  • Am I trying to improve traffic to sales pages?
  • How important is it that I generate more qualified prospects?
  • Does our brand need to improve sales by converting more traffic on certain pages?

Step 4: Monitor Mobile Metrics

Google Analytics can help monitor mobile usage of your site:

  • Mobile behavior data reveals how well your mobile content engages your audience.
  • Mobile conversion data will indicate whether or not some of your key landing pages still need to be optimized for mobile browsing.

Adding the Device Category field to the Site Content dashboard will display the quantity and quality of much mobile traffic to each individual page on your site.

The table on the Site Content dashboard includes metrics like pageviews and bounce rate. Add the Device Category by clicking the “Secondary dimension” menu above the first column and selecting “Device Category” from the “Users” submenu. The table will then display the most-viewed pages on your site, per device, so you can see how mobile actually affects your web traffic.

That information can hint at which search queries may be leading mobile traffic to your site, what content your mobile audience is most interested in, and which pages to optimize for mobile browsing first.

Newsletters for Content Marketing

An email newsletter is a periodical email sent by a person or business containing news, updates, curated content from the topic that you signed up for.

Unlike a promotional email that almost hypnotizes you to ‘buy’, ‘join’, ‘enroll’ or email from boss that asks you to change the font on a presentation immediately (at 6 pm on a Friday!), a newsletter just asks to be loved and enjoyed.

Go niche: Write about topics your subscribers signed up for. If you told them, you would send them poetry, it would be awkward & confusing to send them financial analysis or cooking lessons.

Provide value: Before sending the hit button, ask if you were reading this newsletter from someone else, would you trash it in 2.3 seconds or keep it bookmarked as favorite?

Write with intent. Think of what it is that you want to say with this piece. Your every content should either move a reader away from pain or towards pleasure.

Be authentic: Write as if you are having a conversation with someone. Write honestly. Don’t embellish your stories. Write with emotions; to express, not impress.

Steps

Define your goals

Start by defining your goals. They must be integrated into your overall content strategy. Goals must be very specific: for instance, increase prospects by 12%.

Before developing a newsletter, it’s important to ask yourself what focus it will have and how that fits into your overall marketing strategy. Readers have short attention spans that are continuously getting shorter. If they don’t immediately see something relevant and interesting, your email gets deleted. Producing unique content by segment returns routinely justifiable results.

Define your audience

Who do you want to reach and stay in touch with? Should you have one or several newsletters? This can be a matter of resources and commitment within each department, but the closer the content comes to meeting the reader’s specific interests, the better. Of course, recruiting future students is always a top priority and newsletters can be an effective tool in this regard.

Determine how often you will publish

Maintaining a regular schedule is great, but your priority should be on developing relevant content to share. If you send too frequently, you risk recipients unsubscribing from being perceived as a spammer. Some newsletters let new subscribers choose frequency-specific options (“weekly”, “monthly”, “bimonthly”, etc.). Testing which day of the week and times of year are most effective, along with the relative success of all other aspects of your publication, should be an ongoing process.

Continuously develop your contact list

  • On your website
  • Ask students to sign up on social media
  • If it is a general newsletter, have a sign-up button at the end of all your outside communications
  • Communicate what they will receive and the benefits of signing up. For a prospective students’ newsletter, an effective call to action could be “Stay tuned to what is happening on campus.”

Create engaging, digestible content based on your audience

Busy readers are likely to browse a newsletter before deciding if any article is worth reading. Enhance your usability with punchy headlines, easily readable short stories and attractive visuals. Since people generally process information better in smaller chunks, be aware that in a newsletter with ten articles, most readers may perhaps only read two or three. Shorter, more frequent delivery might be preferable. Subject lines have to instantly engage, and by limiting what is displayed to an introductory paragraph, encouraging readers to click to see the full article on your website, browsing becomes easier and your website’s traffic is increased.

Use Google Analytics to track your newsletter’s impact on your traffic

Studies analyzing online behaviour suggest email newsletters are the best way to drive users back to websites, where the real engagement takes place, so it is imperative that users are directed to an optimal student recruitment landing page. Feedback and your website’s analytics will allow you to constantly improve the effectiveness of your message and fully integrate the newsletter into your education marketing strategy.

Email Marketing Segmentation

Segmentation is the division of email subscribers into smaller segments based on set criteria. Typically, segmentation is used as a personalization tactic to deliver more relevant email marketing to subscribers based on their geographic location, interests, purchase history, and much more. Segments are created so that the marketer can cater specifically to each different email list and that list’s independent interests, rather than creating one mass message for all.

The basic identifiers for someone’s digital existence is their name and their email address. If you’re trawling your database and encounter very old email addresses, fair warning emails tend to degrade. People change email addresses when they change jobs, change webmail providers, adopt a different handle, or simply change their throwaway, but don’t worry about this now. When your campaign is underway, you’ll be able to track unresponsive email addresses and cull them from your list.

  • Existing email list: Of course, if this isn’t your first email marketing rodeo, then draw from your previous efforts at list-building.
  • Email account: Naturally, the first place you might look would be your present and former email accounts. Webmail accounts in particular make it easy for you to export your contacts, usually in CSV format.
  • CRM: If you use a CRM (and take steps to maintain clean data) then you’ll have a wealth of contact information in here. If it’s a fairly well-known CRM, there’s a good chance your email marketing service provider integrates with it already. If not, you can export your contacts in a CSV file.
  • Contact management system: Contact management apps can sync with your email, phone, and social media, so you might be able to get most of your contacts in one fell swoop. (Your CRM may have already replaced this, though.)
  • Ecommerce platform: Check your online store for current and past customers. Different platforms have different methods for exporting customers: depending on the solution, you may be able to export their purchase orders, their email addresses, and other relevant information. Check whether your email marketing solution integrates with your ecommerce platform.

5 ways you can segment your list:

  • B2B and specialization email segmentation: You work with other businesses. You may sell or provide services to other businesses. And because of the different people you work with, you wouldn’t send the same email to a vendor contact as you do to a sales manager, a marketing specialist, or an administrative assistant. They each require their own messaging.
  • Geographic email segmentation: The most obvious way to segment emails is through geography. For instance, imagine your business is hosting a special event. You send out content to a full email list, which includes contacts both local and distant.
  • Content-specific email segmentation: For this, you need to rely on data collected about specific contacts. What pages did they visit on your site? What did they download from it? What tools did they use? Did they purchase anything?
  • Influencer email segmentation: This is more complicated than the title alone suggests. Customer loyalty is no longer just about purchase totals and the frequency of purchases. Today, it’s about who recommends your brand. Who’s given you testimonials or reviews? Who shares your brand on social media? Which platform? How effective are they? Send superficially to those customers and show them some love for being a voluntary brand ambassador.
  • Behavior-specific email segmentation: This goes into a level of email marketing segmentation that’s even deeper. How long is a customer lingering on a page? How many pages do they view on an average visit? Do they visit and buy quickly, like an impulse buyer? Or do they visit a few times in a week, loading the same items into an online cart and canceling, like a nervous buyer?

Email Marketing Tools and Setup

Email marketing tools are very useful and cost-effective to market your products and services. They are especially great marketing tools for small businesses that don’t have the technical knowledge.

Factors

Integrations

It should also integrate easily with other third-party apps and social media platforms. Seamless integration allows you to handle customer data better and easily view key metrics.

Mobile-Optimization

According to an IBM study, most consumers prefer to read their emails on mobile. 49.1% of all emails in the world are opened on mobile. Compare this to 33.3% read on webmail and 17.6% on desktop.

Tools

  1. Sender

Sender is an effective email marketing tool built to help startups and fully established businesses grow. It allows them to reach their goals faster by providing useful features that enable them to take their email marketing strategies to the next level.

Sender has numerous pre-built email templates to choose from, but you can also create your own using custom elements. With Sender, you can also create signup forms and pop-ups.

Additionally, you can leverage their email automation feature to manage abandoned carts, welcome emails, and personalized celebration emails.

  1. Pinpointe

Pinpointe’s ‘Email Marketing Tool for Teams’ is the best solution for companies who have multiple people collaborating to design and deliver their email campaigns. Enterprises and marketing agencies can define specific user roles like campaign creation, database management and reporting, for each team member. Agencies can set up as many as 500 separate team accounts for each customer and define or restrict what each team member can have access to.

Pinpointe provides one of the best drag and drop editors we’ve seen. With hundreds of templates and pre-made blocks, companies can create beautiful looking, mobile friendly emails very quickly and without having to know html.

The smart-segments feature allows you to target your emails to relevant prospects with precision. Overall, this is the go-to tool if you want to do email marketing at scale.

  1. HubSpot Marketing Free Email

HubSpot offers a fully-featured email marketing tool that was built to help businesses grow, no matter where they are on their journey.

The tool has a free-forever plan that allows you to send up to 2,000 emails per calendar month. Once the business grows, you can opt for one of the paid tiers and unlock more features and benefits.

The great thing about HubSpot is that it offers all-in-one solutions to help you do more than just email marketing. They enable you to use your website data to run more personalized email campaigns. You can also benefit from their live chat, form builder, CRM, and other features.

  1. SendinBlue

Sendinblue is a great email marketing tool that can help you run effective campaigns in an automated, seamless manner.

It allows you to create professional-quality newsletters using their drag-and-drop feature and just a few clicks. Even professionals who don’t have any knowledge of coding can easily use their platform to create attractive newsletters.

Its advanced segmentation lets you target narrow audience segments with the right message.

Key Features

  • CRM integration for you to access contact details and insights
  • Unlimited contacts
  • Support for bulk emails
  • Rich email template library
  • A/B testing of email subject lines and sending times
  • Dynamic content to give your emails a personal touch

Setup

Determine Your Goals.

If you’re like me, then when you get an idea in your head, you’re eager to rush out and put it into action. Slow down there! If you want your campaign to be successful, you’ve got to step back and think about what you’re trying to accomplish.

  • If your website earns money on ad impressions, you’re probably trying to drive traffic. Your emails will likely contain links to popular or recent content on your site.
  • If you sell products in an ecommerce store, you might be trying to drive sales. In this case, your emails might link to best sellers, promote new merchandise, welcome new members, or reward loyal ones.
  • If you’re looking to bring attention to a cause, you might send out a newsletter with human interest stories, current events, details on community activities, or requests for donations.

Choose an Email Marketing Platform.

There are a few ways you can go about doing this. If your email marketing needs are fairly simple, it’s possible your CRM provides email marketing features that fit your needs. However, if you’re looking to build self-sustaining email marketing campaigns with email triggers and autoresponders, you’ll probably want a dedicated email marketing service provider.

  • MailChimp: MailChimp allows you to send automated, targeted emails, track performance metrics, design templates with a drag-and-drop interface, and incorporate social media ad campaigns. It also integrates with major ecommerce platforms. MailChimp has a free version, while paid subscriptions start at $10/month.
  • Mailify: Mailify Sunrise is the newest version of the email marketing and marketing automation platform. This version brings new features, such as the possibility to create online forms linked to your contact lists or to easily create and send out SMS marketing. Mailify also offers a wide range of fully responsive templates to choose from. With an intuitive interface, you can easy create emails and landing pages that reflect your style with the drag and drop builder. The app is also integrated with Magento, Prestashop and WordPress.
  • GetResponse: GetResponse offers email marketing, custom landing pages, and webinar marketing with solutions tailored to different industries. It integrates with popular ecommerce platforms, and its marketing automation scales for growing companies. Its basic email marketing package starts at $15/month, billed monthly, with discounts available for annual/bi-annual plans.
  • Constant Contact: Constant Contact offers highly effective email marketing with a bevy of mobile-responsive templates suited for various needs and industries. It tracks KPIs in real-time, simplifies list-building and contact management, and provides campaign ideas by industry. Constant Contact offers a 60-day free trial; paid subscriptions start at $20/month with annual discounts.
  • ActiveCampaign: ActiveCampaign offers email marketing and marketing automation with a drag-and-drop campaign builder. It enables highly-specific segmentation strategies by consolidating data from your integrated third-party apps. It provides detailed reports, optimization tools, and ecommerce integration. Subscriptions start at $9/month with annual discounts, and further discounts for non-profits.
  • Campaign Monitor: Campaign Monitor provides a library of professionally-designed email templates for branded email marketing. It offers a drag-and-drop campaign builder, dynamic content, optimization tools, and detailed tracking tools. It rates very highly in customer support touted as the “highest among major vendors” with 24/7 customer support. Campaign Monitor offers a very limited free version to get users started, while paid plans begin at $9/month. There are also pricing options to pay per campaign.

Build and Segment an Email List.

Your list may have humble roots with only a few subscribers, but prospects are prospects. It’s tempting to buy an email and bulk-send cold emails (hey, it works for some people), but you probably already have a fair number of contacts floating around in your records. If you choose to build an email list from scratch, there are ways to do that, too.

Consolidate Your Contacts

The basic identifiers for someone’s digital existence is their name and their email address. If you’re trawling your database and encounter very old email addresses, fair warning — emails tend to degrade. People change email addresses when they change jobs, change webmail providers, adopt a different handle, or simply change their throwaway, but don’t worry about this now. When your campaign is underway, you’ll be able to track unresponsive email addresses and cull them from your list.

  • Existing email list: Of course, if this isn’t your first email marketing rodeo, then draw from your previous efforts at list-building.
  • Email account: Naturally, the first place you might look would be your present and former email accounts. Webmail accounts in particular make it easy for you to export your contacts, usually in CSV format.
  • CRM: If you use a CRM (and take steps to maintain clean data) then you’ll have a wealth of contact information in here. If it’s a fairly well-known CRM, there’s a good chance your email marketing service provider integrates with it already. If not, you can export your contacts in a CSV file.
  • Contact management system: Contact management apps can sync with your email, phone, and social media, so you might be able to get most of your contacts in one fell swoop. (Your CRM may have already replaced this, though.)
  • Ecommerce platform: Check your online store for current and past customers. Different platforms have different methods for exporting customers: depending on the solution, you may be able to export their purchase orders, their email addresses, and other relevant information. Check whether your email marketing solution integrates with your ecommerce platform.

Build and Grow a List from Scratch

It’s possible that even after trawling your contact databases, your emailing list is emptier than a middle school dance floor. Not to worry, there are ways to build a database of contacts from scratch. It’ll take some work, but the good news is your list will probably be more current, with more relevant prospects, than if you scoured addresses from an old database.

  • Attract visitors with compelling content. Building organic traffic through inbound marketing (i.e. creating relevant content for your target audience and promoting it) is a slow but reliable way to build an email list. Better yet, these self-selected subscribers are more likely to have interest in your email campaigns.
  • Offer relevant, gated assets. This works well particularly for B2B email campaigns. If your company produces a white paper, case study, research report, etc. then you can make it available for free in exchange for an email address. You might collect a few throwaway accounts, but there’ll be a lot of work emails in there.
  • Make it easy to subscribe. Putting a nice call-to-action at the bottom of a custom landing page will attract conversions, especially if the visitor is coming from a targeted ad or promoted content.
  • Offer guarantees against spam. People are more likely to sign up for your newsletter, promotions, fundraising, and so on if you assure you won’t flood their inbox. If you offer subscribers an option to choose their level of engagement daily, weekly, bi-weekly, monthly make sure you respect that.
  • Offer promotions for subscribing. For example, new subscribers receive 15% off their next purchase and free shipping! Choose any promotion you want. This is a great way to build your list and also drive sales.
  • Use a Facebook call-to-action button. Facebook allows your company profile to contain a call-to-action button that you can customize to let prospects sign up for your email list. It’ll appear at the top of your business profile page alongside the like button. Another reason why you need a polished social media presence!
  • Tweet about the benefits of your email list. Promote the above gated content and promotions or simply the virtues of being on your email list to all of your followers. Set up an automation using a social media management platform (like Hootsuite) so new followers get a DM with a subscription link.
  • Include a subscription link in your email signature. There are dos and don’ts to email signatures, but you can find a way to include a subscription link.

Segmenting Your Email List

Segmenting your email list lets you send highly-targeted emails to people based on their interests or demographic criteria. If it’s relevant to them, they’re more likely to open it; if they open it, there’s a chance they could convert.

Depending on your product or service, there are several data points you might consider when segmenting your audience. These include:

  • Geography: The physical location of your recipients by country, region, state, or city. This can help you tailor content specific to certain places or accommodate time zone differences.
  • Demographics: Demographic criteria includes age, gender, language, background, job title, or any other data points specific to an individual.
  • Firmographics: Firmographic criteria refers to characteristics regarding a company, such as headquarters, industry, revenue, and number of employees. This is particularly useful for B2B account-based marketing or sales.
  • Past purchases: This is useful for ecommerce retailers in particular. This can inform an email’s dynamic content or the nature of promotions personalized to recipients’ interests.
  • Amount spent: This is useful for encouraging customers to hit a threshold at which they gain benefits, or rewarding loyal customers with a discount.
  • Position in sales funnel: The abandoned shopping cart is the most well-known example. However, you can send emails customized to any stage of the buyer’s journey to push them farther down the funnel.
  • Time since last purchase: Win back past customers before they go cold. Offer them incentives to return, announce new merchandise, or preview upcoming sales.
  • Expressed interests: Send relevant content to the parties most interested based on interests they confirmed when subscribing to your emailing list.
  • Email engagement: Customers who opt to receive emails no more than, say, twice a month can have abbreviated bi-weekly newsletters sent to their inboxes with the top topics of that period.

Enable Tracking.

Tracking and obtaining performance analytics is how you optimize email campaigns and marketing assets based on what works with which segments. The possibilities are nearly endless, and you can adapt subject lines, preheader text, email templates, content design, calls to action, and landing pages through A/B tests and analysis over time.

  1. Unique Open Rate: This tracks the number of distinct recipients who’ve opened your email. This is a separate metric than Total Opens, which includes multiple opens by the same recipient.
  2. Click-through Rate: Your click-through rate measures the number of recipients who click one or more links in the email, which bring them to a landing page on your website. Generally, the more clicks, the better. In practice, click-through rates can vary greatly per industry and by the nature of the campaign.
  3. Click-to-Open Rate: This metric divides the number of unique clicks by the number of unique opens to tell you the percentage of recipients who both opened the email and actually clicked a link. This gives you a sense of how well your content is actually performing with the people who see it.
  4. Bounce Rate: The bounce rate measures the rate at which your emails are rejected by email servers. There are two types of bounces hard and soft. A hard bounce usually occurs as the result of non-existent or invalid email addresses. A soft bounce can indicate recipient’s inbox is over quota or the email message is too large. High bounce rates are a sign you should trim your email list of unproductive addresses or use confirmation emails to ensure subscribers actually want to subscribe.
  5. Unsubscribe Rate: This is the rate at which recipients are unsubscribing from your email campaign. Unsubscribe rates vary by industry, but generally anything over 1% means you should look to provide more value in your content, improve the quality of your contact list, optimize the frequency of your emails, and better segment your list.
  6. Spam Complaint Rate: A high spam complaint rate is a sign your recipients don’t see value in your emails. This should concern you in particular because an excessive complaint rate may result in your account being disabled by email marketing service providers. Different providers specify different acceptable spam complaint rates, but it’s generally very low perhaps no more than .1%.

Send

Congratulations! You’ve created an email marketing campaign. Now it’s time to send your emails. You might hit a homerun on your first campaign, but don’t be discouraged if it’s a dude. we learn more from our failures than our successes. Segment your lists, study campaign performance, make alterations, test your emails against one another, and every day you’ll get a little closer to your goals.

Foundations of Analytics

Google Analytics is undoubtedly the most widely used web analytics application. Emerged from and based upon the analytics-package developed by Urchin Software Corporation (which was bought by Google in April 2005), the tool has become publicly available for free under the new flagship of Google Analytics. In May 2007 the application was heavily edited, developed and released; the design was simplified and more advanced featured were added. Over years Google Analytics managed to gain on popularity because of its simplicity and many advanced features for curious site owners and professional marketers.

Google Analytics can generate up to 85 different reports that will help you analyze all possible data about your website traffic. It not only tracks visitors to your site or the number of page views, it can be used to see which content gets the most visits, time on site per visit, which ads are driving the most visitors to your site, it track the performances of your marketing campaigns, including AdWords, Adsense and emails and much, much more.

GA Tracking Code

Google Analytics will only track pages that contain the Google Analytics tracking code, this is a small Javascript snippet that needs to be added to each page of your site, either manually or through the use of plugins or tool. You will find some tools and plugins to help you do this near the bottom of this post.

For a static webpage or if you want to manually install the code into your pages, copy and paste the code segment into the bottom of your content, immediately before the body tag of each page that you wish to track.

Analytics and Flash and Flex Content

One of the most common Google Analytic implementation challenges has been tracking Flash content. In the past, Flash tracking was not provided out of the box, and every implementation had to be tailored to each individual site, developers who tracked Flash had to create their own processes to get it working.

Social media analytics

Social media analytics as the gathering of data from social media platforms to help inform us and guide our marketing strategy. By paying close attention to social media analytics, you can measure your performance against your social media goals.

Buffer Analyze is social media analytics tool for online brands that want to make better decisions about their social media strategy and measure their results without feeling overwhelmed.

3 cool features:

  • Instagram Stories analytics
  • Posting strategy recommendations
  • Create professional reports in as few as two clicks

Social media channels:

  • Facebook
  • Instagram
  • Twitter

Hootsuite

Hootsuite is a great combination of social media management, listening, publishing and analytics tools. It helps you ascertain what kind of content is working for you, increase the reach of your posts, improve the effectiveness of your ads, and get your whole social media team working in tandem. It has in-depth analytics features that give you a clear understanding of your performance across all social platforms.

Features:

  • Customize reports by choosing from over 200 metrics and export them in PDF, Excel, or PowerPoint formats.
  • Measure your customer care team’s response and resolution time on Facebook and Twitter.
  • Track brand mentions better by integrating with specialized tools like Brandwatch and Talkwalker.

Social media channels:

  • Facebook
  • Instagram
  • YouTube
  • LinkedIn
  • Twitter
  • Pinterest

Virtual Communication: Meaning, Advantages, Importance

Virtual communication is how people interact with others without being in the same room. It’s used by remote teams in an office environment and practically every industry.

Because virtual communication has a huge impact on productivity. When your team knows how to communicate well, they can get work done without waiting hours for a response.

For most employees, business communication takes place over many different channels:

  • Instant messaging apps: iMessage, Slack, or WhatsApp
  • Video conferencing software: Nextiva, Cospace, or Hangouts
  • Project management tools: Asana, Basecamp, or Trello
  • Email clients: Apple Mail, Outlook, or Gmail
  • Social media: LinkedIn, Facebook, or Twitter
  • Phone calls: Desk phones, VoIP apps, mobile phones

Advantages of Virtual Communication

There are many advantages of virtual communication. Here are some of the things to like about this type of communication:

  • Reduce Need for More Office Space: Virtual communication eliminates the need to create space for employees who can work from home or wherever they are.
  • Convenience: People or employees can interact with each other from wherever they are. They do not have to meet in person. This reduces frustration, especially when they are busy or caught up in traffic.
  • Saves Money /Cut Costs: Another advantage of virtual communication is that you are able to reduce transport expenses. Companies cut on operational costs of employees, thus saving more money to be used on other functions.
  • Time Saving: There is no need for a physical meeting to communicate. Different virtual communication software allows you to pass across whatever information you have from wherever you are. This eventually saves time.
  • Enables Organizations Harness Talent from Anywhere: If people do not have to meet physically, then it means they can work from homes remotely in any continent. This way, an organization is able to amass the best people for the job increasing productivity.
  • It Is Fast: Virtual communication takes no time to connect with the other person. It is only a click away and you get to convey what you have in mind.
  • Increases Productivity: When time is saved, convenience is present, best talent is harnessed and flexibility is attained, there is definitely an increase in productivity. Employees become more effective and efficient as well.
  • Promotes Flexibility: This is essential for busy people who are struggling with work and life balance, for example working mums. Virtual communication helps them work from wherever they are, communicate fast and submit projects on time.
  • Easily Contacting Colleagues: Employees are able to consult each other very easily and fast. There is no need to move from your desk to the other. This saves time too. That is one of the advantages of virtual communication which you can enjoy when connecting your colleagues.
  • Reduce Boredom: Working from the same place day in day out is It actually contributes to inefficiency among employees. If you can work on a project from anywhere else apart from the office, the change of environment is good for your body and mind. You will not be that bored.
  • Easily Keeping a Record: The last advantage of virtual communication is that you only need to click a button and you get to record video calls and audio calls. Your phone keeps a record of instant messages. This is unlike face to face communication where wrongful word of mouth can be spread easily.

Importance

Learning how to improve communication skills is an ongoing process that should grow and develop continuously instead of remaining static throughout our lives.

As the world becomes more dependent on the internet and other global platforms communication is vital. For virtual teams, communication is even more critical and even more difficult. The very first, and most important thing to understand is that there is a big difference between virtual communication and office interactions. In the absence of facial expressions, body language and voice signals, your underlying meaning is not always clear.

As with most tasks in life, the essential part of any client/Virtual Assistant relationship is communication. You cannot get tasks completed, and goals achieved, without constant communication.

Communication is key to any relationship, but communication with your VA is vital to ensuring success. In order to develop a productive partnership with your Virtual Assistant, communication will be the key element for success. Opening up the lines of communication should work from both sides.

Video Conferencing: Importance, Advantages and Disadvantages

Video conferencing solutions are a major part of the corporate world today. The working environment in today’s world is moving towards a model where multiple offices and remote workers are becoming a prominent part of most corporates which creates the requirement of a fast, reliable, and flexible mode of communication like video conferencing.

Video conferencing is the method of visual communication in which face-to-face, live communication takes place without requiring any transportation. Video conferencing erases the limitations of distances and helps in real-time communication with the help of the internet. It is widely used by the companies to interact with their employees and clients within the country and overseas.

Importance

Improve Value and Reduce Redundancy

Companies are upgrading their legacy audio or web conferencing providers and finding more value in full video conferencing solutions that include audio conferencing, screen sharing, chat, meeting recording and event live streaming. The total cost of ownership (TCO) of maintenance and licensing for multiple vendors just adds unnecessary costs and complexity for the end users of the solution.

Increase Communication Reliability

Video conferencing provides a fast and secure way to communicate with your teams. As video continues to evolve into a business-critical function, it’s important to prioritize enterprise-class service reliability and support reliability in your solution.

Enable the Digital Workforce

Video conferencing software not only creates a more collaborative meeting culture in your organization, it’s a foundation for enabling today’s digital workforce. Video meetings help teams maintain human connections, irrespective of physical location, which speeds up decision making and improves your ability to collaborate globally.

Rally Communication and Culture

Today’s workforce prioritizes mobility, flexibility and modern forms of communication over private offices and seclusion.  Bringing remote workers face-to-face with in-office employees can boost productivity on both ends and lower travel costs at the same time. Comparing travel costs and costs of video conferencing shows that video conferencing is a true winner.

Simplify Management and Usability

Teams need access to the collaboration solutions that let them meet via audio conferencing, video conferencing, screen sharing and real-time instant messaging. But relying on too many desperate solutions can overcomplicate everything. By deploying a consolidated online meeting solution with a simple UI that is centrally managed, teams can focus on their meetings instead of being burdened with  troubleshooting every meeting.

Advantages

Cost Cutting: Video conferencing helps in reducing the travel costs incurred by a company manifolds. It allows the company to interact with its employees and clients, and share screens, files, HD audios and videos without any hassle.

Happier Employees and Higher Job Retention: Thanks to video conferencing, companies can now let their employees work from home without sacrificing communication. Studies report 56% lower turnover rates among telecommuters. The overall job satisfaction increases when people don’t have to go to office every day. Students can also get sufficient sleep and still be on time for their online lecture or seminar.

Enhances Productivity: Video conferencing prevents back logging of work, as it allows the employees to discuss the problems with the concerned person without any delay.  Easy availability of communication prevents communication gaps; thus, lessening the chances of pitfalls in the work.

No barrier of time: Video conferencing erases the barriers of time and place by allowing a group of people to discuss things with those working in distant locations without moving from their location. This allows a smooth workflow in the company without any breaks and hitches.

Disadvantages

As it the case with any technology, video conferencing also doesn’t come without a few caveats and disadvantages. Even though most people would correctly argue that when it comes to video conferencing solutions, the advantages weigh out the disadvantages but in order to have a well-developed outlook on anything, it is important to see both sides of the argument.

  • Even the best systems can suffer from technical problems: No technology is impenetrable to glitches and problems. While most live video conferencing vendors provide 24×7 support for any corporate system they install, glitches can still happen, which wastes a lot of time and resources for the company.
  • It still lacks the personal touch of face-to-face communication: While most conferencing solutions by live video conferencing vendors come really close to emulating the experience of personal face-to-face communication online, there’s still a small gap between the effectiveness of video conferencing and a face-to-face meeting. Most corporates understand this and usually also have face-to-face meetings between teams on important issues. However, whereas these meetings used to be the primary method of inter-organization communication, video conferencing service providers have definitely reduced the frequency of these meetings in general.
  • Technical issues: The malfunction of any of the hardware or software component can hamper the smooth functioning of the work. To rectify the issue, skilled technical people are required. This may delay the work and add to the maintenance cost of the company.
  • Leads to misjudgments: A meeting or an interview via video conferencing can sometimes lead to wrong decisions and selections, as many a time it becomes difficult to access the gestures and personality of a person through this virtual medium.
  • Financial strain: Installing a video conferencing system can be a financial burden for a small scale company, as it is a bit expensive technology and requires regular maintenance.
  • It has a high initial cost: Setting up an enterprise-grade video conferencing solution is often an expensive task as most solutions require specialized hardware that also needs to be set up, often at multiple locations. Considering the quality of gear and the expertise needed to set up the entire system, it is natural that the process has a high initial cost. However, most corporates are more than willing to pay the costs as it is recovered within a pretty short time of operating.

Messages: Meaning, Importance, Objectives

A message is a discrete unit of communication intended by the source for consumption by some recipient or group of recipients. A message may be delivered by various means, including courier, telegraphy, carrier pigeon and electronic bus. A message can be the content of a broadcast. An interactive exchange of messages forms a conversation.

One example of a message is a press release, which may vary from a brief report or statement released by a public agency to commercial publicity material.

Corporate messaging comprises the core message of a company and all of the methods used to get that message into the minds of consumers and stockholders. Companies use corporate messaging hand in hand with public relations to develop and maintain company branding. Without a central corporate message, investors and consumers might wonder what the goals and motivation of the company are. Small businesses use the same corporate messaging techniques to solidify their position in their market and inform the community in which they operate.

Importance

Shows transparency to employees

Employees are savvier these days. They expect more out of their employers and have greater access to learn about a potential employer. Think about online reviews from other employees, chat groups about companies, and friends touting one company over another on social media. So with all these external factors, it’s important that companies create transparency through corporate communications.

Builds strong internal teams

When you work eight or more hours a day with people, you want good co-workers. The importance of corporate communication in day to day operations is paramount. For example, you have a large product rollout and some team members are holding up the process and missing deadlines. The CEO wants to know why your team is behind and now the entire team is held accountable. Or a manager receives new direction on a project and forgets to tell the team what the new goal is. So, the team members miss the mark on achieving the new goal. These, examples of lack of corporate communication led to frustrated employees. And in return, you either start having “checked out” employees who no longer want to perform or worse high employee turnover which leads to bad company reviews. And this can affect getting great talent to join your organization in the future.

Keeps messaging consistent to customers

If you work for a larger company, you may have a corporate communications department for external audiences like customers and stakeholders and maybe an internal communications department for employee communications. Or if you have a smaller company where one person is dealing with all communications, different messaging may be created for external and internal audiences.

The importance of corporate communication is to keep messaging consistent to not only your employees but your external audiences. If you forget to communicate with your customers in the same fashion as your employees, your company brand and mission gets lost. Customers don’t know what you stand for or why they should choose you over one of your competitors.

Objectives

Internal Audience

Maintaining effective communication within your own company is important in avoiding confusion that can affect morale and productivity. Your internal communication objective should be to develop a network that gets important information to staff members accurately and efficiently. The managerial staff needs procedures in place that release information only after it has been confirmed to avoid conflicting internal messages.

Consistency

A business communication plan creates consistency in the message that is important to maintaining the company’s public image. All correspondence that goes out to the media outlets will contain the same message, and the internal audience of employees and managerial staff will also understand the information the company is releasing.

Presentation

Corporate public relations is a precise process. The message that is released by the company is reviewed by managers, executives and the legal team to make sure the company is properly represented. An important objective of business communication is determining who will release the information, how it will be presented and when it should be revealed.

Media Outlets

Your marketing department does a comprehensive analysis of each media outlet and determines which outlets reach particular target markets. Releasing information to all media outlets will get your message out to the public, but you can use the media analysis to create targeted messages that will reach your intended audience and make a greater impact. For example, if you are releasing a new video game, then your marketing department will tell you that certain video game magazines tend to reach your target audience better than other forms of media.

Speech of introduction of a Speaker

Reason

  • It shows respect for the speaker
  • It settles the audience down and gets them focused on the stage.
  • Alternatively, it can hype the audience up and get them excited about what they are going to experience
  • It gives a chance for the Production crew to correct the sound levels, lights and be ready with any audio/visual cues.
  • It lets the audience know who this person is before they start, in case there is no printed program.
  • It can link the content or the message of the speaker to the theme of the event.
  • It can emphasise why this message is important to the group and why they should listen
  • It can show why this person is qualified to speak about the topic and share their insights
  • It can allow the speaker to get straight into the meat of their presentation.

The introducer’s job is to:

  • Remind the audience why the topic is important to them
  • Establish the speaker’s qualifications to speak on the topic
  • Get the presentation off on a high note by establishing an up-beat tone
  • Make the speaker feel especially welcome
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