22nd November 2020
Business to Business CRM
In both B2B and B2C sales cycles, the idea is to guide potential customers through a series of messages and…
Study BBA, BMS, B.Com, Mba Syllabus wise Notes
In both B2B and B2C sales cycles, the idea is to guide potential customers through a series of messages and…
Effectiveness, Efficiency and Economy management idea can help managers to evaluate performance and then to improve it. Management Effectiveness Effectiveness…
The service-profit chain model tries to link all the components required to make an organization successful. According to this model,…
Product complexity Unnecessary product complexity means offering products, services or options that relatively few customers want. Most organizations like to…
Contact management is the act of storing, organising, and tracking information about your customers, prospects, and sales leads. Contact management…
Maintaining relationships with customers can be challenging. With or without a CRM system, some businesses will always be better at…
Combining knowledge management with CRM is always a smart choice. A truly integrated system that leverages customer intelligence with organizational…
Leads are the lifeblood of any business no matter how big or small. Leads are potential customers who have shown…
Objectives of CRM Strategy (i) To simplify marketing and sales process. (ii) To make call centre’s more efficient. (iii) To…
Sales activity management is simply supervising your sales team around those behaviors, activities and milestones. It’s not micromanaging, but rather…