Category: University of Mumbai BMS Notes

University of Mumbai BMS Notes

Services Marketing University of Mumbai BMS 5th Sem Notes

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Unit 1 Introduction {Book}  
Service Marketing: Meaning, Features and Characteristics VIEW
Service Marketing Triangle VIEW
Purchase Process for Services VIEW
Marketing Challenges of Services VIEW
Role of Service in Modern Economy VIEW
Service Marketing Environment VIEW
Goods vs Services Marketing VIEW
Goods Services Continuum VIEW
Consumer Behavior VIEW
Positioning a Service in the Marketplace VIEW
Variation in Consumer Involvement VIEW
Impact of Service Recovery Efforts on Customer Loyalty VIEW
Contract: High Contact Services and Low Contact Services VIEW
Sensitivity of Customer’s Reluctance to Change VIEW

 

Unit 2 Key elements of Services Marketing Mix. {Book}  
The Service Product VIEW
Pricing Mix VIEW
Promotion & Communication VIEW
Place or Distribution of Service VIEW
People and Physical Evidence in Service Marketing VIEW
Service Mapping VIEW
Flowcharting VIEW
Branding of Services Problem and Solution VIEW
Options for Service Delivery VIEW

 

Unit 3 Managing quality aspects of Services Marketing {Book}  
Improving Service Quality and Productivity VIEW
Service Quality Gap Model VIEW
Benchmarking VIEW
Measuring Service Quality VIEW
Improving Service Quality VIEW
SERVQUAL Model VIEW
Productivity and Improving Productivity VIEW
Demand and Capacity Alignment VIEW

 

Unit 4 Marketing of Services {Book}  
International and Global Strategies in Service Marketing VIEW
Service in the Global Economy VIEW
Moving from Domestic to Transactional Marketing VIEW
Factors favoring Transnational Strategy VIEW
Element of Transnational Strategy VIEW
Hospitality Services VIEW
Tourism Services VIEW
Healthcare and Wellness Service Industry VIEW
Banking and Insurance Services VIEW
Media and Entertainment Service Industry VIEW
Ethics in Service Marketing VIEW
Unethical Practices in Service Sector VIEW

 

University of Mumbai BMS Notes

E-Commerce & Digital Marketing University of Mumbai BMS 5th Sem Notes

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Unit 1 Introduction to E-commerce {Book}
E-commerce Meaning, Features of E-commerce, Advantages & Limitations of E-Commerce VIEW
Categories of E-commerce VIEW
Traditional Commerce & E-Commerce VIEW
E-commerce Environmental Factors: Economic, Technological, Legal, Cultural & Social VIEW
Factors Responsible for Growth of E-Commerce VIEW
Issues in Implementing E- Commerce VIEW VIEW
Myths of E-Commerce VIEW
Impact of E-Commerce on Business VIEW
Ecommerce in India VIEW
Trends in E-Commerce in Various Sectors: Retail, Banking, Tourism, Government, Education VIEW
Meaning of M-Commerce, Benefits of M-Commerce, Trends in M-Commerce VIEW

 

Unit 2 E-Business & Applications {Book}
E-Business: Meaning, Launching an E-Business VIEW
Different phases of Launching an E- Business
Important Concepts in E-Business:
Data Warehouse VIEW VIEW
Customer Relationship Management VIEW VIEW
Supply Chain Management VIEW
Enterprise Resource Planning VIEW VIEW
Business Models in E-Business: VIEW
Brick and Mortar VIEW
Pure Online VIEW
Bricks and Clicks, Advantages of Bricks & Clicks Business Model VIEW
Superiority of Bricks and Clicks E-Business Applications VIEW
e-Procurement VIEW
E-Communication VIEW VIEW
E- Delivery VIEW
E-Auction VIEW
E-Trading VIEW
Electronic Data Interchange (EDI) in E-Business: Meaning of EDI VIEW VIEW
Benefits of EDI, Drawbacks of EDI, Applications of EDI VIEW
Website: Design and Development of Website, Advantages of Website, Principles of Web Design, Life Cycle Approach for Building a Website, Different Ways of Building a website VIEW
VIEW

 

Unit 3 Payment, Security, Privacy &Legal Issues in E-Commerce {Book}
Issues Relating to Privacy and Security in E-Business            VIEW VIEW
Electronic Payment Systems: Features VIEW VIEW
Different Payment Systems: Debit Card, Credit Card VIEW
Smart Card VIEW
E-cash VIEW
E-Cheque VIEW
E-wallet VIEW
Electronic Fund Transfer VIEW
Payment Gateway: Introduction, Process VIEW
Payment Gateway Types, Advantages and Disadvantages VIEW
Types of Transaction Security VIEW
E-Commerce Laws: Need for E-Commerce laws VIEW
E-Commerce laws in India VIEW
Legal Issues in E-commerce in India VIEW
IT Act 2000 VIEW

 

Unit 4 Digital Marketing {Book}
Introduction to Digital Marketing VIEW
Advantages and Limitations of Digital Marketing VIEW
Various Activities of Digital Marketing:
SEO VIEW VIEW
Search engine Marketing VIEW VIEW VIEW
Content Marketing & Content influence Marketing VIEW VIEW
Campaign Marketing VIEW
E-mail Marketing VIEW VIEW VIEW
Display Advertising VIEW
Blog Marketing VIEW
Viral Marketing VIEW
Podcasts and Vodcasts VIEW
Digital Marketing on Various Social Media platforms VIEW
Online Advertising, Online Marketing Research, Online PR VIEW
Web Analytics VIEW
Promoting Web Traffic VIEW
Latest developments and Strategies in Digital Marketing VIEW

 

University of Mumbai BMS Notes

Sales & Distribution Management University of Mumbai BMS 5th Sem Notes

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Unit 1 Introduction {Book}  
Sales Management VIEW
Sales Department VIEW
Evolution of Sales Management VIEW
Interface of Sales with Other Management Functions VIEW
Qualities of a Sales Manager VIEW
Developments in Sales Management: Effectiveness to Efficiency VIEW
Multidisciplinary Approach VIEW
Internal Marketing VIEW
Increased Use of Internet VIEW
Customer Relationship Management VIEW
Professionalism in Selling VIEW
Structure of Sales Organization: Functional, Product Based, Market Based, Territory Based VIEW
Combination or Hybrid Structure VIEW
Distribution Management: Meaning and Importance VIEW
Role of Distribution VIEW
Role of Intermediaries VIEW
Evolution of Distribution Channels VIEW
Integration of Marketing, Sales and Distribution VIEW

 

Unit 2 Market Analysis and Selling {Book}  
Market Analysis VIEW
Sales Forecasting

VIEW

 VIEW
Methods of Sales Forecasting VIEW
Types of Sales Quotas: Value Quota, Volume Quota, Activity Quota, Combination Quota VIEW
Factors Determining Fixation of Sales Quota VIEW
Assigning Territories to Salespeople VIEW
Selling Process of Selling VIEW
Methods of Closing a Sale VIEW
Reasons for Unsuccessful Closing VIEW
Theories of Selling: Stimulus Response Theory, Product Orientation Theory, Need Satisfaction Theory VIEW
Selling Skills VIEW
Negotiation Skill in Selling VIEW
Problem Solving Skill VIEW
Conflict Management Skill VIEW
Selling Strategies VIEW
Difference between Consumer Selling and Organizational Selling VIEW
Difference between National Selling and International Selling VIEW

 

Unit 3 Distribution Channel Management {Book}  
Management of Distribution Channel Meaning & Need VIEW
Channel Partners: Wholesalers, Distributors and Retailers & their Functions in Distribution Channel VIEW
Difference Between a Distributor and a Wholesaler VIEW
Choice of Distribution System Intensive, Selective, Exclusive VIEW
Factors Affecting Distribution Strategy VIEW
Pricing Policy VIEW
Distribution Cost VIEW
Channel Design VIEW
Channel Policy VIEW
Channel Conflicts: Meaning and Types VIEW
Resolution of Conflicts and it’s Methods: Kenneth Thomas’s Five Styles of Conflict Resolution VIEW
Motivating Channel Members VIEW
Selecting Channel Partners VIEW
Evaluating Channels VIEW
Channel Control VIEW

 

Unit 4 Performance evaluation, Ethics and Trends {Book}  
Sales Performance VIEW
Methods of Supervision and Control of Sales Force VIEW
Sales Performance Evaluation Criteria VIEW
Key Result Areas (KRAs) VIEW
Sales Performance Review VIEW
Sales Management Audit VIEW
Evaluating Channels: Effectiveness, Efficiency and Equity VIEW
Control of Channel and Instruments of Control VIEW
Contract or Agreement VIEW
Budgets and Reports VIEW
Distribution Audit VIEW
Ethics in Sales Management VIEW
New Trends in Sales and Distribution Management VIEW

 

University of Mumbai BMS Notes

Customer Relationship Management University of Mumbai BMS 5th Sem Notes

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Unit 1 Introduction to Customer Relationship Management {Book}  
Concept, Evolution of Customer Relationship VIEW
Customers as strangers, acquaintances, friends and partners VIEW
Objectives, Benefits of CRM to Customers and Organizations VIEW
Customer Profitability Segments VIEW
Components of CRM: Information, Process, Technology and People VIEW
Barriers to CRM VIEW
Relationship Marketing and CRM: Relationship Development Strategies: VIEW
Organizational Pervasive Approach VIEW
Managing Customer Emotions VIEW
Brand Building through Relationship Marketing VIEW
Service Level Agreements VIEW
Relationship Challenges VIEW

 

Unit 2 CRM Marketing Initiatives, Customer Service and Data Management {Book}  
CRM Marketing Initiatives:  
Cross-Selling and Up-Selling VIEW
Customer Retention VIEW
Behaviour Prediction VIEW
Customer Profitability and Value Modeling VIEW
Channel Optimization VIEW
Personalization and Event-Based Marketing VIEW
CRM and Customer Service:  
CRM in Call Center and Customer Care VIEW
Call Routing, Contact Center Sales-Support VIEW
Web Based Self Service VIEW
Customer Satisfaction Measurement VIEW
Call-Scripting VIEW
Cyber Agents and Workforce Management VIEW
CRM and Data Management:  
Types of Data: Reference Data, Transactional Data, Warehouse Data and Business View Data VIEW
Identifying Data Quality Issues VIEW
Planning and Getting Information Quality VIEW
Using Tools to Manage Data VIEW
Types of Data Analysis:  
Online Analytical Processing (OLAP) VIEW
Clickstream Analysis VIEW
Personalisation and Collaborative Filtering VIEW
Data Reporting VIEW

 

Unit 3 CRM Strategy, Planning, Implementation and Evaluation {Book}
Understanding Customers: Customer Value VIEW
Customer Care VIEW
Company Profit Chain: Satisfaction, Loyalty, Retention and Profits VIEW
Objectives of CRM Strategy VIEW
The CRM Strategy Cycle: Acquisition, Retention and Win Back VIEW
Complexities of CRM Strategy VIEW
Planning and Implementation of CRM:
Business to Business CRM VIEW
Sales and CRM VIEW
Sales Force Automation VIEW
Sales Process/ Activity Management VIEW
Sales Territory Management VIEW
Contact Management VIEW
Lead Management VIEW
Configuration Support VIEW
Knowledge Management VIEW
CRM Implementation Steps: Business Planning, Architecture and Design, Technology Selection, Development, Delivery and Measurement VIEW
CRM Evaluation: Basic Measures: Service Quality, Customer Satisfaction and Loyalty VIEW
Company 3E Measures: Efficiency, Effectiveness and Employee Change VIEW

 

Unit 4 CRM New Horizons {Book}
e-CRM concept VIEW
Different levels of e-CRM VIEW
Privacy in e-CRM VIEW
Software app for Customer Service: VIEW
Activity Management, Agent Management, Case Assignment, Contract Management, Customer self Service, Email Response Management, Escalation, Inbound Communication Management, Invoicing, Outbound Communication Management, Queuing and Routing, Scheduling VIEW
Social Networking and CRM VIEW
Mobile-CRM VIEW
CRM Trends, Challenges and Opportunities VIEW
Ethical issues in CRM VIEW
University of Mumbai BMS Notes

Industrial Marketing

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University of Mumbai BMS Notes

Strategic Marketing Management University of Mumbai BMS 5th Sem Notes

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Unit 1 Introduction to Strategic Marketing Management {Book}
Marketing: Nature of Marketing, marketing as an art, Science and Business discipline VIEW
Marketing as a Value Creation process VIEW
Strategic Decisions: Nature of Strategy, The Marketing Strategy interface VIEW
Difference between Marketing planning and Strategic planning VIEW
Identifying the market: The five C Framework: Customer, Company, Collaborator, Competitor, Context VIEW
The 7 tactics of Marketing mix: Product, Service, Brand, Price, Incentives, Communication and Distribution VIEW
Business Model and Strategic Marketing Planning VIEW
Role of Business models in marketing management VIEW
Strategies for Developing a Business Model: Top-down Business Model generation, Bottom-up Business Model Generation VIEW
The G-STIC frame work for marketing planning: Goal-Strategy-Tactics-Implementation-control VIEW

 

Unit 2 Segmenting, Targeting, Positioning and Creation of Value in the context of Strategic Marketing: {Book}
Segmentation: Essence of segmentation VIEW
Factors to be considered while Segmenting VIEW VIEW
Key Segmenting Principles: Relevance, Similarity, Exclusivity VIEW
Identifying Target Customers VIEW VIEW
Factors to be Considered while Targeting VIEW
Targeting Strategies: One for all strategy, one for each strategy VIEW
Strategic Targeting Criteria: Target Attractiveness, Target Compatibility VIEW
Essential Strategic assets for Target compatibility: Business infrastructure, Collaborator networks, Human capital, intellectual property, Strong brands, established customer base, synergistic offerings, access to scarce resources and capital VIEW
Creating Customer Value through Positioning VIEW
Role of Strategic positioning VIEW
Strategic Positioning options: The Quality option, Value option, The Pioneer, A Narrow Product focus, Target Segment Focus VIEW
Strategies for Creating Superior customer value VIEW
Creating Company Value: Understanding Company Value: Monetary, functional and psychological value VIEW
Strategically managing profits: Increasing sales revenue-through volume, optimizing price, Lowering costs VIEW
Creating Collaboration Value: Meaning of Collaborators, Collaboration as Business process, Advantages and Drawbacks of Collaboration VIEW
Levels of Strategic Collaboration: Explicit, Implicit VIEW
Alternatives to Collaboration: Horizontal and Vertical integration, Managing collaborator relations VIEW
Gaining Collaborator power: Offering Differentiation; Collaborator size, Strategic importance, Switching costs VIEW
University of Mumbai BMS Notes

Finance for HR Professionals & Compensation Management University of Mumbai BMS 5th Sem Notes

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Unit 1 Compensation Plans and HR Professionals {Book}
Meaning, Objectives of Compensation Plans VIEW
Role of HR Professionals in Compensation Plans VIEW
Types of Compensation: Financial and non-financial VIEW
Factors Influencing Compensation VIEW
Compensation Tools: Job based and Skill based VIEW
Compensation Models: Distributive Justice Model, Labour Market Model VIEW
Dimensions of Compensation VIEW
3 Ps Compensation Concept VIEW
Benefits of Compensation: Personal, Health and Safety, Welfare, Social Security VIEW
Pay Structure: Meaning, Features, Factors VIEW
Designing the Compensation System VIEW
Compensation Scenario in India VIEW
Unit 2 Incentives and Wages {Book}
Incentive Plans Meaning and Types VIEW VIEW
Piecework (Labour) Incentives VIEW
Team Incentives VIEW
Incentives for Executives and Managers VIEW
Incentives for Salespeople VIEW
Merit pay, Scanlon Pay, Profit Sharing Plan, ESOP, Gain Sharing VIEW
Earning at Risk plan VIEW
Technology and Incentives VIEW
Prerequisites of an Effective Incentive System VIEW
Wage Differentials Concepts VIEW
Factors contributing to Wage Differentials VIEW
Types of Wage Differentials VIEW
Importance of Wage Differentials VIEW
Elements of a Good Wage Plan VIEW
Theories of Wages:
Subsistence Theory VIEW
Wage Fund Theory VIEW
Marginal Productivity Theory VIEW
Residual Claimant Theory VIEW
Bargaining Theory VIEW
Unit 3 {Book}
Compensation for Special Groups: Team Based pay VIEW
Remunerating Professionals VIEW
Contract Employees VIEW
Corporate Directors, CEOs, Expatriates and Executives VIEW VIEW
Human Resource Accounting Meaning, Features, Objectives and Methods VIEW
Recent Trends:
Golden Parachutes VIEW
e-Compensation VIEW
Salary Progression Curve VIEW
Competency and Skill based VIEW
Broad banding and New Pay VIEW
Cafeteria approach Features, Advantages and Disadvantages VIEW
Unit 4 Legal Framework of Compensation in India: {Book}
Wage Policy in India VIEW
Payment of Bonus Act 1965 VIEW
Equal Remuneration Act 1976 VIEW
Payment of Wages Act 1936 VIEW
Payment of Gratuity Act 1972 VIEW
Employee Compensation Act 1923 VIEW
Employees Provident Funds and Miscellaneous Provision Act 1952 VIEW
Pay Commissions VIEW
Wage Boards Adjudication, Legal considerations, COBRA requirement VIEW
Pay Restructuring in Mergers and Acquisitions VIEW
Current Issues and Challenges in Compensation Management VIEW
Ethics in Compensation Management VIEW

University of Mumbai BMS Notes

Strategic Human Resource Management & HR Policies University of Mumbai BMS 5th Sem Notes

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Unit 1 SHRM: An Overview {Book}
Strategic Human Resource Management (SHRM): Meaning, Features VIEW
SHRM Evolution VIEW
SHRM Objectives, Advantages VIEW
Barriers to SHRM VIEW
SHRM v/s Traditional HRM VIEW
Steps in SHRM VIEW
Roles in SHRM: Top Management, Front-line Management, HR VIEW
Changing Role of HR Professionals VIEW
Models of SHRM:
High Performance Working Model: VIEW
High Commitment Management Model VIEW
High Involvement Management Model VIEW
HR Environment: Environmental trends and HR Challenges VIEW
Linking SHRM and Business Performance VIEW

 

Unit 2 HR Strategies {Book}
Developing HR Strategies to Support Organisational Strategies VIEW
Resourcing Strategy Meaning and Objectives VIEW
Strategic HR Planning Meaning, Advantages VIEW
Interaction between Strategic Planning and HRP VIEW
Managing HR Surplus and Shortages VIEW
Strategic Recruitment and Selection Meaning and Need VIEW
Strategic Human Resource Development Meaning, Advantages and Process VIEW
Strategic Compensation as a Competitive Advantage VIEW
Rewards Strategies Meaning, Importance VIEW
Employee Relations Strategy VIEW
Retention Strategies VIEW
Strategies for Enhancing Employee Work Performance VIEW

 

Unit 3 HR Policies {Book}
Human Resource Policies Meaning, Features VIEW
Purpose of HR Policies VIEW
Process of Developing HR Policies VIEW
Factors affecting HR Policies VIEW
Areas of HR Policies in Organisation VIEW
Requisites of a Sound HR policies: Recruitment, Selection, Training and Development, Performance Appraisal, Compensation, Promotion, Outsourcing, Retrenchment VIEW
Barriers to Effective Implementation of HR Policies and Ways to Overcome These Barriers VIEW
Need for Reviewing and Updating HR Policies VIEW
Importance of Strategic HR Policies to Maintain Workplace Harmony VIEW

 

Unit 4 Recent Trends in SHRM {Book}
Mentoring VIEW
Employee Engagement Meaning VIEW
Factors Influencing Employee Engagement VIEW
Strategies for Enhancing Employee Engagement VIEW
Contemporary Approaches to HR Evaluation VIEW
Balance Score Card VIEW
HR Score Card VIEW
Benchmarking VIEW
Business Excellence Model VIEW
Competency based HRM Meaning, Types of Competencies VIEW
Benefits of Competencies for Effective Execution of HRM Functions VIEW
Human Capital Management Meaning and Role VIEW
New Approaches to Recruitment VIEW
Employer Branding VIEW
Special Event Recruiting VIEW
Contest Recruitment VIEW
e-Recruitment VIEW
Strategic International Human Resource Management Meaning and Features VIEW
International SHRM Strategic Issues VIEW
Approaches to Strategic International HRM VIEW
University of Mumbai BMS Notes

Performance Management & Career Planning University of Mumbai BMS 5th Sem Notes

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Unit 1 Performance Management: An Overview {Book}
Performance Management: Meaning, Features, Evolution, Objectives VIEW VIEW
Components of Performance Management VIEW
Need and Importance, Scope of Performance Management VIEW
Performance Management Process VIEW
Pre-Requisites of Performance Management VIEW
Linkage of Performance Management with other HR functions VIEW
Performance Management and Performance Appraisal VIEW
Performance Management Cycle VIEW
Best Practices in Performance Management VIEW
Future of Performance Management VIEW
Role of Technology in Performance Management VIEW

 

Unit 2 Performance Management Process {Book}
Performance Planning Meaning, Objectives VIEW
Steps for Setting Performance Criteria VIEW
Performance Benchmarking VIEW
Performance Managing Meaning, Objectives VIEW
Performance Managing Process VIEW
Performance Appraisal Meaning VIEW VIEW
Approaches of Performance Appraisal: Trait Approach, Behaviour Approach, Result Approach VIEW
Performance Monitoring Meaning, Objectives and Process VIEW
Performance Management Implementation & Strategies VIEW
Linking Performance Management to Compensation VIEW
Concept of High-Performance Teams VIEW

 

Unit 3 Ethics, Under Performance and Key Issues in Performance Management {Book}
Ethical Performance Management Meaning, Principles VIEW
Significance of Ethics in Performance Management VIEW
Ethical Issues in Performance Management VIEW
Code of Ethics in Performance Management VIEW
Building Ethical Performance Culture VIEW
Future Implications of Ethics in Performance Management VIEW
Under Performers and Approaches to Manage Under Performers, Retraining VIEW
Key Issues and Challenges in Performance Management VIEW
Potential Appraisal: Steps, Advantages and Limitations VIEW
Pay Criteria: Performance related pay, Competence related pay, Team based pay, Contribution related pay VIEW

 

Unit 4 Career Planning and Development {Book}
Career Planning: Meaning, Objectives, Benefits, Limitations & Steps VIEW
Factors affecting Individual Career Planning VIEW
Role of Mentor in Career Planning VIEW
Requisites of Effective Career Planning VIEW
Career Development Meaning VIEW
Role of employer and employee in Career Development VIEW
Career Development Initiatives VIEW
Role of Technology in Career Planning and Development VIEW
Career Models: Pyramidal Model, Obsolescence Model, Japanese Career Model VIEW
New Organizational Structures and Changing Career Patterns VIEW

 

University of Mumbai BMS Notes

Industrial Relations University of Mumbai BMS 5th Sem Notes

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Unit 1 Industrial Relations An overview {Book}
Meaning, Objectives, Characteristics of a good Industrial Relations VIEW
System/Principles of a good Industrial Relations VIEW
Essentials of good Industrial Relations VIEW
Scope, Significance, Need and Importance of Industrial Relations VIEW
Major Stakeholders of Industrial Relations VIEW
Evolution of Industrial Relations in India VIEW
Factors affecting Industrial Relations VIEW
Role of State, Employers and Unions in Industrial Relations VIEW
Changing Dimensions of Industrial Relations in India VIEW
Impact of Liberalisation, Privatisation and Globalisation on Industrial Relations VIEW
Issues and Challenges of industrial relations in India VIEW

 

Unit 2 Industrial Disputes {Book}
a) Industrial Disputes:
Meaning of Industrial Dispute, Causes, Types, Consequences/Effects VIEW
Methods of Settling Industrial Disputes (Arbitration, Joint Consultations, Works Committee, Conciliation, Adjudication etc.) VIEW
Concepts Related to Industrial Disputes (Relevant Examples):
Strike, Lockout VIEW
Layoff, Retrenchment VIEW
b) Employee Discipline:
Employee Discipline: Meaning, Determinants, Causes of Indiscipline, Code of Discipline and its Enforcement VIEW
c) Grievance Handling:
Meaning of Grievances, Causes, Guidelines of Grievances VIEW
Grievance Redressal Procedure in India VIEW
d) Workers’ Participation in Management: Meaning VIEW
Types with Respect to India VIEW

 

Unit 3 Trade Unions and Collective Bargaining {Book}
a) Trade Unions:
Trade Unions Meaning, Features, Objectives, Role, Functions/Activities, Types VIEW
Evolution of Trade Unions across Globe VIEW
Evolution of Trade Unions in India VIEW
Structure of Trade Unions in India VIEW
Recognition of Trade Unions VIEW
Rights and Privileges of Registered Trade Unions VIEW
Impact of Globalisation on Trade Unions in India VIEW
Central Organisations of Indian Trade Unions: INTUC, AITUC, HMS, UTUC VIEW
Problems of Trade Unions in India VIEW
b) Collective Bargaining:
Collective Bargaining Meaning, Features, Scope VIEW
Collective Bargaining Need & Importance VIEW
Collective Bargaining Process VIEW
Prerequisites of Collective Bargaining VIEW
Types of Collective Bargaining Contracts VIEW
Levels of Collective Bargaining VIEW
Growth, Obstacles of Collective Bargaining in India VIEW

 

Unit 4 Industrial Relations Related Laws in India {Book}
Role of Judiciary in Industrial Relations: Labour Court, Industrial Tribunal, National Tribunal VIEW
The Trade Unions Act, 1926 VIEW
The Industrial Employment (Standing Orders) Act, 1946 VIEW
The Industrial Disputes Act, 1947 VIEW VIEW VIEW VIEW
The Factories’ Act, 1948 VIEW
The Minimum Wages Act, 1948 VIEW

 

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