Event Marketing University of Mumbai BMS 4th Sem Notes

Tourism Marketing

Human Resource Planning & Information System University of Mumbai BMS 4th Sem Notes

Unit 1 Overview of Human Resource Planning {Book}
Human Resource Planning: Meaning, Features VIEW
Human Resource Planning Scope, Approaches VIEW
Levels of Human Resource Planning VIEW
Types, Tools, Activities for Human Resource Planning VIEW
Requirement of effective HR Planning VIEW
Process of HRP VIEW
Steps in HRP VIEW
HR Demand forecasting- Factors VIEW
HR Demand forecasting Techniques: Managerial Judgement, Ratio Trend Analysis, Regression Analysis, Work Study Techniques, Delphi Technique VIEW
HR Supply Forecasting factors Techniques: Skills Inventories, Succession Plans, Replacement charts, Staffing Tables VIEW
Barriers in effective implementation of HRP and Ways of overcome them VIEW
Strategic Human Resource Planning Meaning and objectives VIEW
Link between Strategic Planning and HRP through Technology VIEW
HP Policy Meaning and Importance VIEW
HR Programme Meaning and Contents VIEW VIEW

 

Unit 2 Job Analysis, Recruitment and Selection {Book}
Job Analysis Meaning, Features and Advantages VIEW VIEW
Job Design Concept and issues VIEW VIEW
Job Design issues VIEW VIEW
Job Redesign Meaning, Process, Benefits VIEW
Matching Human Resource Recruitment and Availability through:
Retention: Meaning, Strategies, VIEW
Resourcing: Meaning, Types VIEW
Flexibility: flexibility work practices VIEW
Downsizing: Meaning, Reasons VIEW
Layoff: Meaning, Reasons VIEW
Recruitment: Meaning VIEW VIEW
Factor affecting Recruitment VIEW
Ethical issues in Recruitment and Selection VIEW
Employee Selection Tests: Meaning, Advantages and Limitations VIEW
Human Resource Audit: Meaning, Need, Objectives, Process and Areas VIEW

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Unit 3 HRP Practitioner, Aspects of HRP and Evaluation {Book}
HRP Practitioner Meaning and Role VIEW
HRP Management Process VIEW
HRP Department Goals and objectives VIEW
HRP Department Structure VIEW
Staffing in HRP Department, issuing orders, resolving conflicts, Communicating VIEW
Planning for Needed Resources VIEW
Power and Politics Meaning and Types of Power VIEW
HRP as Tool to enhance Organizational Productivity VIEW
Impact of Globalization on HRP VIEW
Aspects of HRP:
Performance Management VIEW
Career Management VIEW
Management Training and Development, Multi Skill Development VIEW
Return of investment in HRP Meaning and importance VIEW
HRP Evaluation: Meaning, Need, Process VIEW
Issues to be processed during HRP evaluation VIEW
Selected strategic Options and HRP implications VIEW
Restructuring and its impact on HRP VIEW
Mergers and Acquisitions and its impact on HRP VIEW
Outsourcing and its impact on HRP VIEW

 

Unit 4 Human Resource information Systems {Book}
Data information needs for HR Manager: Contents and Usage of Data VIEW
HRIS: Meaning, Features, Evolution, Objectives, Essentials, Components, Functions VIEW
Steps in Designing of HRIS, HRIS Subsystems, Mechanisms of HRIS VIEW
Benefits, Limitations, Barriers in effective implementations of HRIS VIEW
Security issues in HRIS VIEW
HRIS for HRP VIEW
Trends in HRIS VIEW

Training & Development in HRM University of Mumbai BMS 4th Sem Notes

Unit 1 Overview of Training

Overview of Training: Concept, Scope, Importance, Objectives, features VIEW
Need Assessment of Training, Methods & Process of Need Assessment VIEW
Process of Training VIEW
Steps in Training VIEW
Identification of Job Competencies VIEW
Criteria for identifying Training Needs: Personal Analysis, Task Analysis, Organizational Analysis VIEW
Types of Training: on-the-Job & off the Job VIEW
Assessment of Training Needs VIEW
Criteria & Designing, Implementation, An effective training program VIEW

Unit 2 Overview of Development
Overview of Development: Concept, Scope, Importance, Need, Features VIEW
Human Performance improvement VIEW
Counselling Technique with reference to development employees, Society and Organization VIEW
Career Development: Career Development Cycle VIEW
Model for planned Self-Development VIEW
Succession Planning VIEW

Unit 3 Concept of Management Development
Concept of Management Development Programme VIEW
Process of Management Development Programme VIEW
Programs & Methods of MDP VIEW
Importance, evaluation of MDP VIEW

Unit 4 Performance Management, Talent Management & Knowledge Management
Performance Management: Appraisals, Pitfalls, ethics of appraisal VIEW
Talent Management: Introduction VIEW
Measuring Talent Management VIEW
Integration & future of Talent Management VIEW
Global Talent Management VIEW
Knowledge Management: Definition, Introduction, History VIEW
Antecedents of KM information Management to Knowledge Management VIEW
What is and What is not Knowledge Management VIEW
Stages of Knowledge Management VIEW
Knowledge Management life cycle VIEW

Change Management University of Mumbai BMS 4th Sem Notes

Unit 1 Introduction {Book}
Introduction & Level of Change, Importance VIEW VIEW
Imperatives of change VIEW
Forces of change VIEW
Causes of Change: Social, economic, Technological and Organizational VIEW
Organizational Culture and Change VIEW
Types and Models of Change:
Kurt Lewin’s change Model VIEW
Action research change Model VIEW
Expanded process Model VIEW
A.J. Leavitts Model VIEW

 

Unit 2 Impact of Change {Book}
Organizational Change & its implementations VIEW
Individual change: Concept, Need, Importance VIEW
Risk of not having individual perspective VIEW
Team Change: Concept, Need, Importance & Limitation VIEW
Change and its Impact: Resistance to change & Sources VIEW
Resistance to change VIEW
Sources of individual Resistance VIEW
Sources of organizational Resistance VIEW

 

Unit 3 Resistance to Change {Book}
Overviewing Resistance to Change: VIEW
Manifestations of resistance VIEW
Six Box Model VIEW
Minimizing Resistance to Change VIEW
OD interventions to overcome change: Meaning and Importance VIEW
Team intervention VIEW
Role analysis technique VIEW
Coaching & Mentoring VIEW
T-group, Job expectation Technique VIEW
Behaviour modification VIEW
Managing role Stress VIEW VIEW VIEW

 

Unit 4 Effective implementation to Change {Book}
Effective implementation to Change: effective change process VIEW
Change agents VIEW
Systematic approach to change, Client & Consultant relationship VIEW
Classic skills of Leaders VIEW VIEW
Case study on Smart change leaders VIEW
Caselets on Action Research VIEW

Conflict & Negotiation University of Mumbai BMS 4th Sem Notes

Unit 1 Overview of Conflict {Book}
Meaning of Conflict, Nature VIEW
Transitions in Conflict thought: Traditional, Human Relations, Interactionist VIEW
Functional and Dysfunctional Conflict VIEW
Levels of conflicts VIEW
Process of conflicts VIEW
Organizational conflicts, Causes, Benefits and Limitations VIEW VIEW
Conflict outcomes: Win-lose, Lose-Lose, Compromise, win-win VIEW
Domains of conflicts: Superiority, Injustice, Vulnerability, Distrust, Helplessness VIEW

 

Unit 2 Conflict Management {Book}
Meaning of Conflict Management, Need & Conflict VIEW
Conflict Resolution Strategies: Competing, Accommodating, Intra-group and Inter-group Levels VIEW
Prevention of Industrial conflicts:
Labour welfare officer VIEW VIEW
Tripartite and Bipartite Bodies, Standing orders VIEW
Grievance procedure VIEW VIEW
Collective Bargaining VIEW VIEW
Settlements of conflicts: Investigation, Mediator, Conciliation, Voluntary arbitration, Compulsory arbitration VIEW
Labour courts, Industrial Tribunals, National Tribunals VIEW

 

Unit 3 Overview of Negotiation {Book}
Negotiation Meaning Process, Factors VIEW
Negotiation Importance, Elements affecting Negotiation VIEW
Challenges for an effective negotiation VIEW
Role of Communication, Personality and emotions in Negotiation VIEW
Distributive and Integrative Negotiation VIEW
Cross-cultural Negotiation: Meaning, Factors influencing Cross-cultural Negotiation VIEW
Ways to resolve Cross cultural Negotiation VIEW
Types of Negotiations: Day to Day, Employer-Employee, Negotiation between Colleagues VIEW
Commercial negotiation VIEW
Legal Negotiation VIEW

 

Unit 4 Meaning Negotiations, Ethics of Negotiation and 3D Negotiation {Book}
Third Party Negotiation: Mediation, Arbitration, Conciliation, Consultation VIEW
Skills for effective Negotiation VIEW
Negotiation as an Approach to Manage conflicts VIEW
Ethics in Negotiation: Meaning, Need, Ethically Ambiguous Negotiation Tactics VIEW
Culture and Negotiation: Meaning, Influence of culture on negotiations VIEW
3D Negotiation: Meaning, The 3 dimensions for successful negotiations VIEW

 

Information Technology in Business Management II University of Mumbai BMS 4th Sem Notes

Unit 1 Management Information System {Book}
Overview of MIS, Definition and Characteristics VIEW VIEW VIEW
Subsystems of MIS (Activity and Functional Subsystems) VIEW
Structure of MIS VIEW
Reason for failure of MIS VIEW
Understanding Major Functional Systems:
Marketing and Sales Systems VIEW
Finance and Accounting Systems VIEW
Manufacturing & Production Systems VIEW
Human Resource Systems VIEW
Inventory Systems: Sub Systems, Description and Organizational Levels VIEW
Decision Support System: Definition, Characteristics, Components, Classification VIEW
Decision Support System Relationship with MIS VIEW
Decision Support System Evolution, Objectives VIEW
Applications of Decision Support System VIEW

 

Unit 2 ERP/E-SCM/E-CRM {Book}
ERP Components VIEW
Architecture of ERP: Generic Models VIEW
Applications of ERP VIEW
ERP implications Concept VIEW
ERP Lifecycle VIEW
Concept of XRP (extended ERP) VIEW
Study of SAP, Oracle Apps, MS Dynamics NAV, Peoplesoft VIEW
Concept of e-CRM VIEW
E-CRM Solutions and its Advantages VIEW
CRM Capabilities VIEW
Customer Life Cycle VIEW
Privacy issues and CRM VIEW
CRM and Work flow Automation VIEW
Concept of e-SCM, Strategic Advantages and Benefits VIEW
E-SCM Components and Chain Architecture VIEW
Major trends in e-SCM VIEW

 

Unit 3 Introduction to Data Base and Data warehouse {Book}
Meaning of DBMS, Need VIEW
Concepts of DBMS VIEW
Records, Attributes, Keys, Integrity constraints, Schema Architecture, Data independence VIEW
Concept of Data Warehousing, Functions, Characteristics, Importance VIEW
Data Warehousing Architecture VIEW
Business use of Data Warehousing VIEW
Standard Reports and Queries VIEW
Data Mining VIEW
Data Mining Scope and Technique VIEW
Business Applications of Data warehouse and Data Mining VIEW

 

Unit 4 Outsourcing {Book}
Meaning of outsourcing, Need, Scope of Outsourcing VIEW
IT and Business Process of Outsourcing VIEW
BPO Vendors VIEW
BPO Service Scope VIEW
Benefits of BPO VIEW
BPO and IT Services VIEW
Project Management approach in BPO VIEW
BPO and IT enabled Services VIEW
BPO Business Model VIEW
Strategy for Business Process Outsourcing VIEW
Process of BPO VIEW
ITO vs BPO VIEW
Meaning of KPO VIEW
KPO vs BPO VIEW
KPO Opportunity and Scope VIEW
KPO Challenges and India Scenario VIEW
Outsourcing in Cloud environment: Cloud computing offerings VIEW
Traditional Outsourcing vs Cloud computing VIEW

Business Economics II University of Mumbai BMS 4th Sem Notes

Unit 1 Introduction to Macroeconomics Data and Theory {Book}
Macroeconomics Meaning, Scope and Importance VIEW
Circular flow of aggregate income and expenditure VIEW
Closed and open economy Models VIEW
The Measurement of National product: Meaning and Importance VIEW
Conventional and Green GNP VIEW
NNP Concept VIEW
Relationship between National income and Economic Welfare VIEW
Short run economic fluctuations VIEW
Features and Phases of Trade cycle VIEW VIEW
The Keynesian principal of Effective Demand: VIEW
Aggregate Demand and Aggregate Supply VIEW
Consumption function, Investment function VIEW
Effects of investment Multiplier on change in income and output VIEW

 

Unit 2 Money, Inflation and Monetary Policy {Book}
Money Supply: Determinants of Money Supply VIEW
Factors influencing Velocity of Circulation of Money VIEW
Demand for Money VIEW
Classical and Keynesian approaches of Demand for Money VIEW
Keynesian liquidity preference theory of interest VIEW
Money and Prices VIEW
Quantity Theory of Money VIEW
Fisher equation of exchange VIEW
Cambridge cash balance approach VIEW
Inflation VIEW
Demand Pull inflation VIEW
Cost push inflation VIEW
Effects of inflation, Nature of inflation in Developing countries VIEW
Monetary Policy: Meaning, Objectives and instruments VIEW
Inflation Targeting VIEW

 

Unit 3 Constitutes of Business Policy {Book}
Role of a Government to provide Public goods VIEW
Principles of Sound and Functional finance VIEW
Fiscal policy: Meaning, objectives VIEW
Contra cyclical Fiscal policy VIEW
Discretionary Fiscal Policy VIEW
Instruments of Fiscal Policy: VIEW
Canons of Taxation VIEW
Factors influencing incidence of Taxation VIEW
Effects of taxation Significance of Public expenditure VIEW
Social security contributions- Low-income Support and Social Income Policy VIEW
Public Debt: Types VIEW
Fiscal Solvency VIEW
Burden of Debt finance VIEW
Union Budget: Structure, Deficit VIEW
Fiscal Responsibility and Budget Management Act VIEW

 

Unit 4 Open economy: Theory and Issues of International Trade {Book}
The Basis of International Trade VIEW
Ricardo’s Theory of Comparative cost advantage, Gains from Trade VIEW
The Heckshers-ohlin theory of factor endowments VIEW
Terms of Trade, Meaning and Types VIEW
Factors determine terms of trade VIEW
Free Trade vs Protected Trade VIEW VIEW
Foreign Investment VIEW
Foreign portfolio investment, Benefits VIEW
Foreign Direct Investment, Merits VIEW
Role of Multinational corporations VIEW
Balance of Payments: Structure VIEW
Types of Disequilibrium VIEW
Measures to correct disequilibrium in BPO VIEW
Foreign Exchange and foreign exchange Market VIEW
Spot and Forward rate of exchange VIEW
Hedging VIEW
Speculation and Arbitrage VIEW VIEW
Fixed and Flexible exchange rate VIEW
Managed flexibility VIEW

Business Research Methods University of Mumbai BMS 4th Sem Notes

Unit 1 Introduction to Business Research Methods {Book}
Meaning and objectives of Research VIEW
Types of Research:
A) Pure, Basic and Fundamental Research VIEW
B) Applied Research VIEW
C) Empirical Research VIEW
D) Scientific and Social Research VIEW
E) Historical, Exploratory, Descriptive, Casual Research VIEW
Variables Research VIEW
Qualitative Research VIEW
Quantitative Research VIEW
Stages in Research Process VIEW
Characteristics of Good Research VIEW
Hypothesis Meaning, Nature, Significance VIEW
Types of Hypothesis, Sources VIEW
Research Design: Meaning, Definition, Need and Importance VIEW
Essentials of a good Research Design VIEW
Areas/Scope of research Design VIEW
Sampling and Sample, Methods of Sampling VIEW VIEW
Non-Probability Sampling: Convenient, Judgement, Quota, Snow Ball VIEW
Probability Sampling: Simple, Random, Stratified, Cluster, Multi Stage VIEW

 

Unit 2 Data Collection and Processing {Book}
Types of Data and Sources: Primary and Secondary Data Sources VIEW
Methods of Primary Data Collection:
a) Observation: Structured and Unstructured VIEW
Disguised and Undisguised VIEW
Mechanical observations VIEW
b) Experimental: Field, Laboratory VIEW
c) Interview: Personal interview, Focused group, In-depth Interview VIEW
d) Survey: Telephonic Survey, Mail, E-mail, Internet Survey, Social Media and Media Listening VIEW
e) Survey interview: Questionnaire Designing VIEW
f) Types of question: Structured/Close-end, Unstructured/open-end VIEW
Dichotomous, Multiple type Questions VIEW
g) Scaling Techniques: Likert Scale, Semantic Differential Scale VIEW

 

Unit 3 Data Analysis and Interpretation {Book}
Processing of Data: Editing field and office editing VIEW
Coding: Meaning and essentials VIEW
Tabulation VIEW
Analysis of Data: Meaning, Purpose and Types VIEW
Interpretation of Data: Essentials, Importance VIEW
Significance of Processing of Data VIEW
Multivariate analysis concept VIEW
Testing of Hypothesis Concept and Problems VIEW
Chi Square test, Z and T test VIEW

 

Unit 4 Advanced techniques in Report Writing {Book}
Report writing Meaning, Importance, Functions VIEW
Essential of good Report VIEW
Content of Report VIEW
Steps in writing a Report VIEW
Types of reports, Footnotes and Bibliography VIEW
Ethics and Research VIEW
Objectivity, Confidentiality and Anonymity in Research VIEW
Plagiarism in Report VIEW

 

Production & Total Quality Management University of Mumbai BMS 4th Sem Notes

Unit 1 Production Management {Book}
Production Management Objectives, Components VIEW
Manufacturing Systems: Intermittent and Continuous Production Systems VIEW
Production Development VIEW
Classification and Product Design VIEW
Plant Location VIEW VIEW
Plant Layout Objectives VIEW
Principles of good product layout VIEW
Types of Plant Layout VIEW VIEW
Importance of Purchase Management VIEW

 

Unit 2 Materials Management {Book}
Materials Management concept, Objectives and importance of VIEW
Various types of Material Handling Systems VIEW VIEW
Inventory Management VIEW VIEW
Inventory Management importance VIEW VIEW
Inventory control Technique: VIEW
ABC analysis VIEW
VED, FSN, SDE analysis VIEW
GOLF, XYZ, SOS, HML VIEW
EOQ: Assumptions, Limitations and Advantages VIEW
Lead Time, Reorder Level, Safety Stock VIEW

 

Unit 3 Basis of Productivity and TQM {Book}
Concepts of Productivity, Modes of calculating productivity VIEW
Importance of Quality Management, Factors affecting Quality VIEW
TQM concept and importance VIEW
Cost of Quality VIEW
Philosophies and Approaches to Quality:
Edward Deming Quality Philosophies VIEW
J Juran Quality Philosophies VIEW
Kaizen VIEW
P Crosby’s Quality Philosophies VIEW
Product & Service Quality Dimensions SERVQUAL VIEW
Characteristics of Quality, Quality Assurance VIEW
Quality Circle: Objectives of Quality Circle VIEW
Ishikawa Fish Bone, Applications in Organizations VIEW
Simple Numerical on Productivity VIEW

 

Unit 4 Quality Improvement Strategies & Certifications {Book}
Lean Thinking VIEW
Kepner Tregor Methodology of Problem Solving VIEW
Sigma features, Enablers, Goals, DMAIC/DMADV VIEW
TAGUCHI’s Quality Engineering VIEW
ISO 9000, QS 9000 VIEW
Malcolm Baldrige National Quality Award (MBNQA) VIEW
Deming’s Application Prize VIEW
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