Author: indiafreenotes
Human Resource Planning & Information System University of Mumbai BMS 4th Sem Notes
Unit 1 Overview of Human Resource Planning {Book} | ||
Human Resource Planning: Meaning, Features | VIEW | |
Human Resource Planning Scope, Approaches | VIEW | |
Levels of Human Resource Planning | VIEW | |
Types, Tools, Activities for Human Resource Planning | VIEW | |
Requirement of effective HR Planning | VIEW | |
Process of HRP | VIEW | |
Steps in HRP | VIEW | |
HR Demand forecasting- Factors | VIEW | |
HR Demand forecasting Techniques: Managerial Judgement, Ratio Trend Analysis, Regression Analysis, Work Study Techniques, Delphi Technique | VIEW | |
HR Supply Forecasting factors Techniques: Skills Inventories, Succession Plans, Replacement charts, Staffing Tables | VIEW | |
Barriers in effective implementation of HRP and Ways of overcome them | VIEW | |
Strategic Human Resource Planning Meaning and objectives | VIEW | |
Link between Strategic Planning and HRP through Technology | VIEW | |
HP Policy Meaning and Importance | VIEW | |
HR Programme Meaning and Contents | VIEW | VIEW |
Unit 2 Job Analysis, Recruitment and Selection {Book} | ||
Job Analysis Meaning, Features and Advantages | VIEW | VIEW |
Job Design Concept and issues | VIEW | VIEW |
Job Design issues | VIEW | VIEW |
Job Redesign Meaning, Process, Benefits | VIEW | |
Matching Human Resource Recruitment and Availability through: | ||
Retention: Meaning, Strategies, | VIEW | |
Resourcing: Meaning, Types | VIEW | |
Flexibility: flexibility work practices | VIEW | |
Downsizing: Meaning, Reasons | VIEW | |
Layoff: Meaning, Reasons | VIEW | |
Recruitment: Meaning | VIEW | VIEW |
Factor affecting Recruitment | VIEW | |
Ethical issues in Recruitment and Selection | VIEW | |
Employee Selection Tests: Meaning, Advantages and Limitations | VIEW | |
Human Resource Audit: Meaning, Need, Objectives, Process and Areas | VIEW |
a
Unit 3 HRP Practitioner, Aspects of HRP and Evaluation {Book} | |
HRP Practitioner Meaning and Role | VIEW |
HRP Management Process | VIEW |
HRP Department Goals and objectives | VIEW |
HRP Department Structure | VIEW |
Staffing in HRP Department, issuing orders, resolving conflicts, Communicating | VIEW |
Planning for Needed Resources | VIEW |
Power and Politics Meaning and Types of Power | VIEW |
HRP as Tool to enhance Organizational Productivity | VIEW |
Impact of Globalization on HRP | VIEW |
Aspects of HRP: | |
Performance Management | VIEW |
Career Management | VIEW |
Management Training and Development, Multi Skill Development | VIEW |
Return of investment in HRP Meaning and importance | VIEW |
HRP Evaluation: Meaning, Need, Process | VIEW |
Issues to be processed during HRP evaluation | VIEW |
Selected strategic Options and HRP implications | VIEW |
Restructuring and its impact on HRP | VIEW |
Mergers and Acquisitions and its impact on HRP | VIEW |
Outsourcing and its impact on HRP | VIEW |
Unit 4 Human Resource information Systems {Book} | |
Data information needs for HR Manager: Contents and Usage of Data | VIEW |
HRIS: Meaning, Features, Evolution, Objectives, Essentials, Components, Functions | VIEW |
Steps in Designing of HRIS, HRIS Subsystems, Mechanisms of HRIS | VIEW |
Benefits, Limitations, Barriers in effective implementations of HRIS | VIEW |
Security issues in HRIS | VIEW |
HRIS for HRP | VIEW |
Trends in HRIS | VIEW |
Training & Development in HRM University of Mumbai BMS 4th Sem Notes
Unit 1 Overview of Training |
|
Overview of Training: Concept, Scope, Importance, Objectives, features | VIEW |
Need Assessment of Training, Methods & Process of Need Assessment | VIEW |
Process of Training | VIEW |
Steps in Training | VIEW |
Identification of Job Competencies | VIEW |
Criteria for identifying Training Needs: Personal Analysis, Task Analysis, Organizational Analysis | VIEW |
Types of Training: on-the-Job & off the Job | VIEW |
Assessment of Training Needs | VIEW |
Criteria & Designing, Implementation, An effective training program | VIEW |
Unit 2 Overview of Development | |
Overview of Development: Concept, Scope, Importance, Need, Features | VIEW |
Human Performance improvement | VIEW |
Counselling Technique with reference to development employees, Society and Organization | VIEW |
Career Development: Career Development Cycle | VIEW |
Model for planned Self-Development | VIEW |
Succession Planning | VIEW |
Unit 3 Concept of Management Development | |
Concept of Management Development Programme | VIEW |
Process of Management Development Programme | VIEW |
Programs & Methods of MDP | VIEW |
Importance, evaluation of MDP | VIEW |
Unit 4 Performance Management, Talent Management & Knowledge Management | |
Performance Management: Appraisals, Pitfalls, ethics of appraisal | VIEW |
Talent Management: Introduction | VIEW |
Measuring Talent Management | VIEW |
Integration & future of Talent Management | VIEW |
Global Talent Management | VIEW |
Knowledge Management: Definition, Introduction, History | VIEW |
Antecedents of KM information Management to Knowledge Management | VIEW |
What is and What is not Knowledge Management | VIEW |
Stages of Knowledge Management | VIEW |
Knowledge Management life cycle | VIEW |
Change Management University of Mumbai BMS 4th Sem Notes
Unit 1 Introduction {Book} | ||
Introduction & Level of Change, Importance | VIEW | VIEW |
Imperatives of change | VIEW | |
Forces of change | VIEW | |
Causes of Change: Social, economic, Technological and Organizational | VIEW | |
Organizational Culture and Change | VIEW | |
Types and Models of Change: | ||
Kurt Lewin’s change Model | VIEW | |
Action research change Model | VIEW | |
Expanded process Model | VIEW | |
A.J. Leavitts Model | VIEW | |
Unit 2 Impact of Change {Book} | |
Organizational Change & its implementations | VIEW |
Individual change: Concept, Need, Importance | VIEW |
Risk of not having individual perspective | VIEW |
Team Change: Concept, Need, Importance & Limitation | VIEW |
Change and its Impact: Resistance to change & Sources | VIEW |
Resistance to change | VIEW |
Sources of individual Resistance | VIEW |
Sources of organizational Resistance | VIEW |
Unit 3 Resistance to Change {Book} | |||
Overviewing Resistance to Change: | VIEW | ||
Manifestations of resistance | VIEW | ||
Six Box Model | VIEW | ||
Minimizing Resistance to Change | VIEW | ||
OD interventions to overcome change: Meaning and Importance | VIEW | ||
Team intervention | VIEW | ||
Role analysis technique | VIEW | ||
Coaching & Mentoring | VIEW | ||
T-group, Job expectation Technique | VIEW | ||
Behaviour modification | VIEW | ||
Managing role Stress | VIEW | VIEW | VIEW |
Unit 4 Effective implementation to Change {Book} | ||
Effective implementation to Change: effective change process | VIEW | |
Change agents | VIEW | |
Systematic approach to change, Client & Consultant relationship | VIEW | |
Classic skills of Leaders | VIEW | VIEW |
Case study on Smart change leaders | VIEW | |
Caselets on Action Research | VIEW | |
Conflict & Negotiation University of Mumbai BMS 4th Sem Notes
Unit 1 Overview of Conflict {Book} | ||
Meaning of Conflict, Nature | VIEW | |
Transitions in Conflict thought: Traditional, Human Relations, Interactionist | VIEW | |
Functional and Dysfunctional Conflict | VIEW | |
Levels of conflicts | VIEW | |
Process of conflicts | VIEW | |
Organizational conflicts, Causes, Benefits and Limitations | VIEW | VIEW |
Conflict outcomes: Win-lose, Lose-Lose, Compromise, win-win | VIEW | |
Domains of conflicts: Superiority, Injustice, Vulnerability, Distrust, Helplessness | VIEW | |
Unit 2 Conflict Management {Book} | ||
Meaning of Conflict Management, Need & Conflict | VIEW | |
Conflict Resolution Strategies: Competing, Accommodating, Intra-group and Inter-group Levels | VIEW | |
Prevention of Industrial conflicts: | ||
Labour welfare officer | VIEW | VIEW |
Tripartite and Bipartite Bodies, Standing orders | VIEW | |
Grievance procedure | VIEW | VIEW |
Collective Bargaining | VIEW | VIEW |
Settlements of conflicts: Investigation, Mediator, Conciliation, Voluntary arbitration, Compulsory arbitration | VIEW | |
Labour courts, Industrial Tribunals, National Tribunals | VIEW |
Unit 3 Overview of Negotiation {Book} | |
Negotiation Meaning Process, Factors | VIEW |
Negotiation Importance, Elements affecting Negotiation | VIEW |
Challenges for an effective negotiation | VIEW |
Role of Communication, Personality and emotions in Negotiation | VIEW |
Distributive and Integrative Negotiation | VIEW |
Cross-cultural Negotiation: Meaning, Factors influencing Cross-cultural Negotiation | VIEW |
Ways to resolve Cross cultural Negotiation | VIEW |
Types of Negotiations: Day to Day, Employer-Employee, Negotiation between Colleagues | VIEW |
Commercial negotiation | VIEW |
Legal Negotiation | VIEW |
Unit 4 Meaning Negotiations, Ethics of Negotiation and 3D Negotiation {Book} | |
Third Party Negotiation: Mediation, Arbitration, Conciliation, Consultation | VIEW |
Skills for effective Negotiation | VIEW |
Negotiation as an Approach to Manage conflicts | VIEW |
Ethics in Negotiation: Meaning, Need, Ethically Ambiguous Negotiation Tactics | VIEW |
Culture and Negotiation: Meaning, Influence of culture on negotiations | VIEW |
3D Negotiation: Meaning, The 3 dimensions for successful negotiations | VIEW |
Information Technology in Business Management II University of Mumbai BMS 4th Sem Notes
Unit 1 Management Information System {Book} | |||
Overview of MIS, Definition and Characteristics | VIEW | VIEW | VIEW |
Subsystems of MIS (Activity and Functional Subsystems) | VIEW | ||
Structure of MIS | VIEW | ||
Reason for failure of MIS | VIEW | ||
Understanding Major Functional Systems: | |||
Marketing and Sales Systems | VIEW | ||
Finance and Accounting Systems | VIEW | ||
Manufacturing & Production Systems | VIEW | ||
Human Resource Systems | VIEW | ||
Inventory Systems: Sub Systems, Description and Organizational Levels | VIEW | ||
Decision Support System: Definition, Characteristics, Components, Classification | VIEW | ||
Decision Support System Relationship with MIS | VIEW | ||
Decision Support System Evolution, Objectives | VIEW | ||
Applications of Decision Support System | VIEW | ||
Unit 2 ERP/E-SCM/E-CRM {Book} | |
ERP Components | VIEW |
Architecture of ERP: Generic Models | VIEW |
Applications of ERP | VIEW |
ERP implications Concept | VIEW |
ERP Lifecycle | VIEW |
Concept of XRP (extended ERP) | VIEW |
Study of SAP, Oracle Apps, MS Dynamics NAV, Peoplesoft | VIEW |
Concept of e-CRM | VIEW |
E-CRM Solutions and its Advantages | VIEW |
CRM Capabilities | VIEW |
Customer Life Cycle | VIEW |
Privacy issues and CRM | VIEW |
CRM and Work flow Automation | VIEW |
Concept of e-SCM, Strategic Advantages and Benefits | VIEW |
E-SCM Components and Chain Architecture | VIEW |
Major trends in e-SCM | VIEW |
Unit 3 Introduction to Data Base and Data warehouse {Book} | |
Meaning of DBMS, Need | VIEW |
Concepts of DBMS | VIEW |
Records, Attributes, Keys, Integrity constraints, Schema Architecture, Data independence | VIEW |
Concept of Data Warehousing, Functions, Characteristics, Importance | VIEW |
Data Warehousing Architecture | VIEW |
Business use of Data Warehousing | VIEW |
Standard Reports and Queries | VIEW |
Data Mining | VIEW |
Data Mining Scope and Technique | VIEW |
Business Applications of Data warehouse and Data Mining | VIEW |
Unit 4 Outsourcing {Book} | |
Meaning of outsourcing, Need, Scope of Outsourcing | VIEW |
IT and Business Process of Outsourcing | VIEW |
BPO Vendors | VIEW |
BPO Service Scope | VIEW |
Benefits of BPO | VIEW |
BPO and IT Services | VIEW |
Project Management approach in BPO | VIEW |
BPO and IT enabled Services | VIEW |
BPO Business Model | VIEW |
Strategy for Business Process Outsourcing | VIEW |
Process of BPO | VIEW |
ITO vs BPO | VIEW |
Meaning of KPO | VIEW |
KPO vs BPO | VIEW |
KPO Opportunity and Scope | VIEW |
KPO Challenges and India Scenario | VIEW |
Outsourcing in Cloud environment: Cloud computing offerings | VIEW |
Traditional Outsourcing vs Cloud computing | VIEW |
Business Economics II University of Mumbai BMS 4th Sem Notes
Unit 1 Introduction to Macroeconomics Data and Theory {Book} | ||
Macroeconomics Meaning, Scope and Importance | VIEW | |
Circular flow of aggregate income and expenditure | VIEW | |
Closed and open economy Models | VIEW | |
The Measurement of National product: Meaning and Importance | VIEW | |
Conventional and Green GNP | VIEW | |
NNP Concept | VIEW | |
Relationship between National income and Economic Welfare | VIEW | |
Short run economic fluctuations | VIEW | |
Features and Phases of Trade cycle | VIEW | VIEW |
The Keynesian principal of Effective Demand: | VIEW | |
Aggregate Demand and Aggregate Supply | VIEW | |
Consumption function, Investment function | VIEW | |
Effects of investment Multiplier on change in income and output | VIEW | |
Unit 2 Money, Inflation and Monetary Policy {Book} | |
Money Supply: Determinants of Money Supply | VIEW |
Factors influencing Velocity of Circulation of Money | VIEW |
Demand for Money | VIEW |
Classical and Keynesian approaches of Demand for Money | VIEW |
Keynesian liquidity preference theory of interest | VIEW |
Money and Prices | VIEW |
Quantity Theory of Money | VIEW |
Fisher equation of exchange | VIEW |
Cambridge cash balance approach | VIEW |
Inflation | VIEW |
Demand Pull inflation | VIEW |
Cost push inflation | VIEW |
Effects of inflation, Nature of inflation in Developing countries | VIEW |
Monetary Policy: Meaning, Objectives and instruments | VIEW |
Inflation Targeting | VIEW |
Unit 3 Constitutes of Business Policy {Book} | |
Role of a Government to provide Public goods | VIEW |
Principles of Sound and Functional finance | VIEW |
Fiscal policy: Meaning, objectives | VIEW |
Contra cyclical Fiscal policy | VIEW |
Discretionary Fiscal Policy | VIEW |
Instruments of Fiscal Policy: | VIEW |
Canons of Taxation | VIEW |
Factors influencing incidence of Taxation | VIEW |
Effects of taxation Significance of Public expenditure | VIEW |
Social security contributions- Low-income Support and Social Income Policy | VIEW |
Public Debt: Types | VIEW |
Fiscal Solvency | VIEW |
Burden of Debt finance | VIEW |
Union Budget: Structure, Deficit | VIEW |
Fiscal Responsibility and Budget Management Act | VIEW |
Unit 4 Open economy: Theory and Issues of International Trade {Book} | ||
The Basis of International Trade | VIEW | |
Ricardo’s Theory of Comparative cost advantage, Gains from Trade | VIEW | |
The Heckshers-ohlin theory of factor endowments | VIEW | |
Terms of Trade, Meaning and Types | VIEW | |
Factors determine terms of trade | VIEW | |
Free Trade vs Protected Trade | VIEW | VIEW |
Foreign Investment | VIEW | |
Foreign portfolio investment, Benefits | VIEW | |
Foreign Direct Investment, Merits | VIEW | |
Role of Multinational corporations | VIEW | |
Balance of Payments: Structure | VIEW | |
Types of Disequilibrium | VIEW | |
Measures to correct disequilibrium in BPO | VIEW | |
Foreign Exchange and foreign exchange Market | VIEW | |
Spot and Forward rate of exchange | VIEW | |
Hedging | VIEW | |
Speculation and Arbitrage | VIEW | VIEW |
Fixed and Flexible exchange rate | VIEW | |
Managed flexibility | VIEW |
Business Research Methods University of Mumbai BMS 4th Sem Notes
Unit 1 Introduction to Business Research Methods {Book} | ||
Meaning and objectives of Research | VIEW | |
Types of Research: | ||
A) Pure, Basic and Fundamental Research | VIEW | |
B) Applied Research | VIEW | |
C) Empirical Research | VIEW | |
D) Scientific and Social Research | VIEW | |
E) Historical, Exploratory, Descriptive, Casual Research | VIEW | |
Variables Research | VIEW | |
Qualitative Research | VIEW | |
Quantitative Research | VIEW | |
Stages in Research Process | VIEW | |
Characteristics of Good Research | VIEW | |
Hypothesis Meaning, Nature, Significance | VIEW | |
Types of Hypothesis, Sources | VIEW | |
Research Design: Meaning, Definition, Need and Importance | VIEW | |
Essentials of a good Research Design | VIEW | |
Areas/Scope of research Design | VIEW | |
Sampling and Sample, Methods of Sampling | VIEW | VIEW |
Non-Probability Sampling: Convenient, Judgement, Quota, Snow Ball | VIEW | |
Probability Sampling: Simple, Random, Stratified, Cluster, Multi Stage | VIEW | |
Unit 2 Data Collection and Processing {Book} | |
Types of Data and Sources: Primary and Secondary Data Sources | VIEW |
Methods of Primary Data Collection: | |
a) Observation: Structured and Unstructured | VIEW |
Disguised and Undisguised | VIEW |
Mechanical observations | VIEW |
b) Experimental: Field, Laboratory | VIEW |
c) Interview: Personal interview, Focused group, In-depth Interview | VIEW |
d) Survey: Telephonic Survey, Mail, E-mail, Internet Survey, Social Media and Media Listening | VIEW |
e) Survey interview: Questionnaire Designing | VIEW |
f) Types of question: Structured/Close-end, Unstructured/open-end | VIEW |
Dichotomous, Multiple type Questions | VIEW |
g) Scaling Techniques: Likert Scale, Semantic Differential Scale | VIEW |
Unit 3 Data Analysis and Interpretation {Book} | |
Processing of Data: Editing field and office editing | VIEW |
Coding: Meaning and essentials | VIEW |
Tabulation | VIEW |
Analysis of Data: Meaning, Purpose and Types | VIEW |
Interpretation of Data: Essentials, Importance | VIEW |
Significance of Processing of Data | VIEW |
Multivariate analysis concept | VIEW |
Testing of Hypothesis Concept and Problems | VIEW |
Chi Square test, Z and T test | VIEW |
Unit 4 Advanced techniques in Report Writing {Book} | |
Report writing Meaning, Importance, Functions | VIEW |
Essential of good Report | VIEW |
Content of Report | VIEW |
Steps in writing a Report | VIEW |
Types of reports, Footnotes and Bibliography | VIEW |
Ethics and Research | VIEW |
Objectivity, Confidentiality and Anonymity in Research | VIEW |
Plagiarism in Report | VIEW |
Production & Total Quality Management University of Mumbai BMS 4th Sem Notes
Unit 1 Production Management {Book} | |||
Production Management Objectives, Components | VIEW | ||
Manufacturing Systems: Intermittent and Continuous Production Systems | VIEW | ||
Production Development | VIEW | ||
Classification and Product Design | VIEW | ||
Plant Location | VIEW | VIEW | |
Plant Layout Objectives | VIEW | ||
Principles of good product layout | VIEW | ||
Types of Plant Layout | VIEW | VIEW | |
Importance of Purchase Management | VIEW | ||
Unit 2 Materials Management {Book} | ||
Materials Management concept, Objectives and importance of | VIEW | |
Various types of Material Handling Systems | VIEW | VIEW |
Inventory Management | VIEW | VIEW |
Inventory Management importance | VIEW | VIEW |
Inventory control Technique: | VIEW | |
ABC analysis | VIEW | |
VED, FSN, SDE analysis | VIEW | |
GOLF, XYZ, SOS, HML | VIEW | |
EOQ: Assumptions, Limitations and Advantages | VIEW | |
Lead Time, Reorder Level, Safety Stock | VIEW |
Unit 3 Basis of Productivity and TQM {Book} | |
Concepts of Productivity, Modes of calculating productivity | VIEW |
Importance of Quality Management, Factors affecting Quality | VIEW |
TQM concept and importance | VIEW |
Cost of Quality | VIEW |
Philosophies and Approaches to Quality: | |
Edward Deming Quality Philosophies | VIEW |
J Juran Quality Philosophies | VIEW |
Kaizen | VIEW |
P Crosby’s Quality Philosophies | VIEW |
Product & Service Quality Dimensions SERVQUAL | VIEW |
Characteristics of Quality, Quality Assurance | VIEW |
Quality Circle: Objectives of Quality Circle | VIEW |
Ishikawa Fish Bone, Applications in Organizations | VIEW |
Simple Numerical on Productivity | VIEW |
Unit 4 Quality Improvement Strategies & Certifications {Book} | |
Lean Thinking | VIEW |
Kepner Tregor Methodology of Problem Solving | VIEW |
Sigma features, Enablers, Goals, DMAIC/DMADV | VIEW |
TAGUCHI’s Quality Engineering | VIEW |
ISO 9000, QS 9000 | VIEW |
Malcolm Baldrige National Quality Award (MBNQA) | VIEW |
Deming’s Application Prize | VIEW |