Information Technology in Business Management II University of Mumbai BMS 4th Sem Notes

09/04/2020 1 By indiafreenotes

Unit 1 Management Information System {Book}
Overview of MIS, Definition and Characteristics	VIEW	VIEW	VIEW
Subsystems of MIS (Activity and Functional Subsystems)			VIEW
Structure of MIS			VIEW
Reason for failure of MIS			VIEW
Understanding Major Functional Systems:
Marketing and Sales Systems			VIEW
Finance and Accounting Systems			VIEW
Manufacturing & Production Systems			VIEW
Human Resource Systems			VIEW
Inventory Systems: Sub Systems, Description and Organizational Levels			VIEW
Decision Support System: Definition, Characteristics, Components, Classification			VIEW
Decision Support System Relationship with MIS			VIEW
Decision Support System Evolution, Objectives			VIEW
Applications of Decision Support System			VIEW

Unit 2 ERP/E-SCM/E-CRM {Book}
ERP Components	VIEW
Architecture of ERP: Generic Models	VIEW
Applications of ERP	VIEW
ERP implications Concept	VIEW
ERP Lifecycle	VIEW
Concept of XRP (extended ERP)	VIEW
Study of SAP, Oracle Apps, MS Dynamics NAV, Peoplesoft	VIEW
Concept of e-CRM	VIEW
E-CRM Solutions and its Advantages	VIEW
CRM Capabilities	VIEW
Customer Life Cycle	VIEW
Privacy issues and CRM	VIEW
CRM and Work flow Automation	VIEW
Concept of e-SCM, Strategic Advantages and Benefits	VIEW
E-SCM Components and Chain Architecture	VIEW
Major trends in e-SCM	VIEW

Unit 3 Introduction to Data Base and Data warehouse {Book}
Meaning of DBMS, Need	VIEW
Concepts of DBMS	VIEW
Records, Attributes, Keys, Integrity constraints, Schema Architecture, Data independence	VIEW
Concept of Data Warehousing, Functions, Characteristics, Importance	VIEW
Data Warehousing Architecture	VIEW
Business use of Data Warehousing	VIEW
Standard Reports and Queries	VIEW
Data Mining	VIEW
Data Mining Scope and Technique	VIEW
Business Applications of Data warehouse and Data Mining	VIEW

Unit 4 Outsourcing {Book}
Meaning of outsourcing, Need, Scope of Outsourcing	VIEW
IT and Business Process of Outsourcing	VIEW
BPO Vendors	VIEW
BPO Service Scope	VIEW
Benefits of BPO	VIEW
BPO and IT Services	VIEW
Project Management approach in BPO	VIEW
BPO and IT enabled Services	VIEW
BPO Business Model	VIEW
Strategy for Business Process Outsourcing	VIEW
Process of BPO	VIEW
ITO vs BPO	VIEW
Meaning of KPO	VIEW
KPO vs BPO	VIEW
KPO Opportunity and Scope	VIEW
KPO Challenges and India Scenario	VIEW
Outsourcing in Cloud environment: Cloud computing offerings	VIEW
Traditional Outsourcing vs Cloud computing	VIEW

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