Business Communication II University of Mumbai BMS 2nd Sem Notes

Unit 1 Presentation Skills {Book}
Presentation	VIEW
Principles of effective Presentation	VIEW
Effective use of OHP, Effective use of Transparencies	VIEW
How to make a Power-presentation	VIEW

Unit 2 Group Communication {Book}
Interview			VIEW
Group Discussion, Preparing for an interview			VIEW
Types of interviews:			VIEW
Selection interview			VIEW
Appraisal interview		VIEW	VIEW
Grievance interview		VIEW	VIEW
Exit Interview			VIEW
Meetings: Need and importance of Meetings, Conduct of Meeting			VIEW
Group Dynamics			VIEW
Role of the Chairperson			VIEW
Role of the Participants			VIEW
Drafting of Notice			VIEW
Agenda			VIEW
Resolutions			VIEW
Conference: Meaning and importance organizing a conference			VIEW
Modern Methods: Video and Tele-conferencing	VIEW		VIEW
Public Relations: Meaning, Functions of PR Department	VIEW		VIEW
External and Internal Measures of PR	VIEW		VIEW

Unit 3 Business Correspondence {Book}
Trade Letters:	VIEW
Order, Credit Trade Letter	VIEW
Status Enquiry, Collection Trade Letter	VIEW
Letters of enquiry, Letters of Complaints, Claims	VIEW
Adjustments Sales Letters	VIEW
Promotional leaflets and fliers	VIEW
Consumer Grievance Letters	VIEW
Letters under Rights to Information (RTI) Act	VIEW

Unit 4 Language and Writing Skills {Book}
Reports: Parts, Types, Feasibility Reports	VIEW
Investigative Reports	VIEW
Summarization Identification of Main and supporting/Sub points Presenting these in a cohesive Manner	VIEW

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