by | Unit 1 [Book] | |
| Communication Meaning | VIEW |
| Types of Communication (verbal-nonverbal-written) | VIEW |
| Formal vs informal Communication | VIEW |
| Barriers to communication | VIEW |
| Office Communication Tools, Circulars and Memos, Samples and Templates | VIEW |
| Email etiquette Basics | VIEW |
| Professional vs Personal Communication | VIEW |
| Unit 2 [Book] | |
| Introduction, Format of Formal Letters | VIEW |
| Letters of Enquiry with Sample | VIEW |
| Order Letters | VIEW |
| Letters of Complaint, Reply to Letter of Complaint | VIEW |
| Promotional Letters | VIEW |
| Sales Letters | VIEW |
| Recovery Letters | VIEW |
| Introduction, Format, Anatomy of a good e-mail, Value Points for Writing good e-mails, Writing an effective e-mail | VIEW |
| Difference between a well drafted and Poorly structured e-mail | VIEW |
| Unit 3 [Book] | |
| Resume writing essentials, Chronological format, Functional format, Cover letter components | VIEW |
| Meeting management | VIEW |
| Agenda preparation | VIEW |
| Minutes writing | VIEW |
| Action reports | VIEW |
| Case Studies of effective documents | VIEW |
| Unit 4 [Book] | |
| Public Speaking and Overcoming Stage fear | VIEW |
| Negotiation Skills, Principles and Tactics | VIEW |
| Interpersonal Communication in Teams | VIEW |
| Cross cultural communication | VIEW |
| Mock Negotiation and Feedback | VIEW |
| Communication assessment and review | VIEW |
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