OD Practitioner Meaning, Role of OD Practitioner, Competencies of an OD Practitioner

An OD practitioner is a person who provides professional services i.e. diagnosing systems, developing interventions, and helping to implement them. They refer to at least three sets of people, first those who specialize in OD as professionals and traditionally focus on humanistic values but now include organizational effectiveness and competitiveness.

Second are those who specialize in the field related to OD such as reward system, organizational design, work design, information technology, and business strategy. Third are those people who are managers and administration and gained OD competencies. OD is becoming a general management skill over time.

Organizational Development Practitioners are people who are entrusted with the job to carry out the planned change process in the organization. These are the people with the ultimate responsibility to development and create organizational wide effectiveness through challenging and changing its current practices.

Role Demand of OD Practitioner

The primary goal of OD is to improve organisation effectiveness; therefore the primary role of an OD consultant is to establish helping relationships within the organisation, with and between individuals and groups, to achieve that objective. The way that goal is acted out depends on the nature of the task in hand.

Organizational Development Practitioners are people who are entrusted with the job to carry out the planned change process in the organization. These are the people with the ultimate responsibility to development and create organizational wide effectiveness through challenging and changing its current practices. OD Practitioner normally refers to people who do Organizational Development.

Organizational Development Practitioners are people who are entrusted with the job to carry out the planned change process in the organization. These are the people with the ultimate responsibility to development and create organizational wide effectiveness through challenging and changing its current practices. OD Practitioner normally refers to people who do Organizational Development. These are the people who support in favor of the change initiative and assist others to implement Organizational Development interventions. Normally the Organizational Development Practitioners are either the OD Specialist or Leaders and Managers who bring change in their work domain.

Competencies of an OD Practitioner

Marketing

An effective organization development (OD) practitioner has to be aware of systems wanting to change and be known and available to those needing them. They must know how to match skills with potential client profile and convey qualifications in a credible manner. Their skills are much needed in quickly grasping the nature of the system, determining appropriate decision and processes as needed according to situation and circumstances.

Leadership

Leaders keep members focused on key company values and on opportunities and need for improvement. A leader’s job is to recognize when a company is headed in the wrong direction and to get it back on the right track. The role of OD practitioner is not just being that leader but also training the managers to be the leaders.

Enrolling

An effective organization development (OD) practitioner must build trusting relationships, present the theoretical foundations of change, deal effectively with resistance, help the client trust the process, and help the client manage emotionally charged feelings and collaboratively design the change process.

Problem-Solving

The real challenge is to implement a solution to an organizational problem. OD practitioner must not forget about today’s problems yet focus constantly on the next set of problems. He must not just propose solutions but ensure the correct implementation of these solutions.

Emotional Intelligence

OD practitioner role is emotionally demanding, he must have the capability which influences personal abilities to succeed in coping with environmental demand and pressure. Self-awareness, self-management, empathy, social skills and self-motivation are all needed requirements of OD practitioner role.

Use of Knowledge and Experience

The role of an OD practitioner can be defined on a continuum ranging from client centered to consultant centered. He must not only direct the managers of the organization but also successfully transfer his/her knowledge and experience to the learners. He must attend to all phases of the business and focus on how the organization works with clients.

With the development of new and varied intervention approaches, the OD professional’s role needs to be seen as falling along the entire continuum from client-centred to consultant-centred. At times, the consultant will rely mainly on organization members’ knowledge and experiences to identify and solve problems. At other times, it will be more appropriate to take on the role of expert, withdrawing from that role as managers gain more knowledge and experience. This is no doubt a very crucial role and needs a lot of practice, expertise and a good command over all tools and techniques to attain complete success.

Types of Organizational Development Practitioners

  1. External OD Practitioners

Advantages

  • Brought in from outside so not associated with the system, which makes them less dependent on the system and makes them work independently.
  • They are more formal in their approach and since they are Specialist they are more Involved in the process, as this is what they to for living.
  • Sees from Different point of view, with Objectivity.
  • Greater freedom of operation.
  • Viewed by top managers to have more positive influence, as they cannot be influenced with ease, and are not really a part of the organizational structure.
  • Less Influenced by power politics of the organization.
  • More Independent and Risk Takers.

Disadvantages

  • Outsiders are unfamiliar with the organizational culture, Norms, Practices.
  • May have difficulty in Obtaining the information due to lack of information on data repository and informal channels of communication.
  1. Internal Practitioners

Advantages

  • They know the Structure of the Organization.
  • Familiar with Organizational culture and norms.
  • They know the people.
  • Have personal interest in making organization succeed.

Disadvantages

  • Lack of Objectivity as they may be influenced by the Management
  • Lack of Specialized Skills
  • May not have necessary power and authority

Organisational Development Meaning, Features, Evolution, Components, Objectives, Benefit, Process

Organizational Development (OD) is a systematic approach to improving an organization’s effectiveness by enhancing its ability to adapt to changes, solve problems, and achieve its goals. OD involves planned interventions in the organization’s processes, culture, structure, and people, aiming for continuous improvement. It seeks to foster a healthy and productive work environment that can support the organization’s growth and ensure the alignment of its objectives with employee well-being and organizational success.

OD focuses on improving organizational effectiveness through interventions that involve employees at all levels. The core of OD lies in enhancing the organization’s capacity for continuous learning, collaboration, and adaptation to changes in the external and internal environment.

Features of Organizational Development:

  • Systemic Approach:

OD is a holistic, integrated approach to improving organizational processes. It considers the organization as a whole, recognizing that changes in one area can affect others. The aim is to create harmony among various departments, processes, and individuals for the overall success of the organization.

  • Focus on People:

The central theme of OD is the development of people. It aims to improve interpersonal relationships, leadership practices, and communication processes, enabling individuals to work together more effectively and align with organizational goals.

  • Planned Change:

OD interventions are deliberately designed and implemented to bring about changes. These changes are strategic and are aimed at enhancing the overall performance of the organization.

  • Participation and Involvement:

OD encourages active involvement of employees at all levels in the change process. Employees are seen as critical stakeholders who can contribute to problem-solving, decision-making, and implementing new strategies.

  • Collaboration and Teamwork:

OD promotes collaboration among employees, teams, and departments, recognizing the importance of teamwork in achieving organizational success. It fosters a collaborative environment that drives collective problem-solving and innovation.

  • Focus on Organizational Culture:

OD emphasizes aligning organizational culture with business goals. It aims to create a culture that values learning, trust, innovation, and adaptability, supporting both employee and organizational growth.

  • Continuous Improvement:

OD is not a one-time intervention but an ongoing process of improvement. Organizations engage in continuous feedback, assessment, and learning to ensure they stay adaptable and relevant in a dynamic environment.

Evolution of Organizational Development:

  • The Early Days (1940s-1950s):

OD emerged in the 1940s, largely influenced by the human relations movement and systems theory. The focus during this period was on improving human behavior in organizations, emphasizing employee satisfaction, motivation, and interpersonal relationships.

  • The 1960s-1970s – Focus on Action Research:

In the 1960s, OD became more structured with the introduction of Action Research as a key methodology. Action research involves collecting data on an organization’s current state, analyzing it, and then implementing changes to address the issues identified. During this phase, OD interventions became more systematic and involved higher participation from employees.

  • The 1980s-1990s – Organizational Culture and Empowerment:

In the 1980s and 1990s, OD practitioners began focusing more on organizational culture, leadership development, and creating systems that empowered employees. The emphasis was on creating adaptive organizations capable of thriving in changing business environments.

  • The 21st Century – Globalization and Technology:

The role of OD has expanded in recent decades to include the effects of globalization, technology, and the digital transformation. Organizations are now focusing on creating a culture of innovation, agility, and resilience to cope with fast-paced changes in the global market.

Components of Organizational Development:

  • Organizational Culture:

The set of shared beliefs, values, and norms that define how things are done in an organization. A healthy culture supports collaboration, accountability, and a commitment to achieving organizational goals.

  • Leadership Development:

Leadership is critical in OD. Developing leaders who can drive change, inspire teams, and effectively communicate organizational goals is essential. Leadership development ensures the organization has capable leaders who can guide others through transformation.

  • Team Development:

OD involves building strong, high-performing teams. This includes promoting collaboration, improving team dynamics, and ensuring teams are aligned with organizational objectives.

  • Communication Processes:

Effective communication is essential for the success of OD. Transparent and open communication allows for feedback, encourages participation, and ensures that everyone in the organization is aligned with the overall goals.

  • Training and Development:

Employees need the right skills and knowledge to perform their roles effectively. OD emphasizes continuous learning and professional development to ensure that employees are capable of adapting to changes and contributing to organizational success.

  • Change Management:

OD includes structured approaches to manage organizational change, ensuring that transitions are smooth and that employees embrace the change process. This involves using strategies to minimize resistance and facilitate the adoption of new behaviors, processes, or technologies.

  • Feedback and Evaluation:

OD emphasizes the importance of continuous feedback and evaluation of processes. Regular assessments of organizational performance and employee satisfaction help identify areas of improvement and measure the success of interventions.

Objectives of Organizational Development

  • Improving Organizational Effectiveness:

OD aims to enhance the performance and efficiency of the organization, ensuring that it meets its goals and objectives. It focuses on improving processes, decision-making, and overall productivity.

  • Increasing Employee Satisfaction and Engagement:

A key goal of OD is to create an environment where employees feel valued, engaged, and motivated. Improving job satisfaction and fostering a sense of belonging leads to higher retention and productivity.

  • Facilitating Change and Adaptation:

OD helps organizations respond to internal and external changes. By building a culture of adaptability, OD ensures that organizations can respond proactively to market shifts, technological advancements, and other challenges.

  • Enhancing Leadership and Management:

OD aims to develop strong leaders who can guide the organization through change, inspire employees, and align teams with organizational goals. Effective leadership is seen as essential for long-term success.

  • Fostering Innovation and Creativity:

OD encourages a culture of innovation by creating an environment where employees feel empowered to suggest new ideas, experiment with different approaches, and collaborate with others.

  • Building Teamwork and Collaboration:

OD focuses on improving teamwork and collaboration across departments, ensuring that all employees work together toward common goals. Team development is a key objective, as collaboration drives organizational success.

Benefits of Organizational Development:

  • Improved Organizational Performance:

OD leads to better alignment between organizational goals and individual performance, driving efficiency and productivity. Organizations that engage in OD interventions typically see improvements in their operations and bottom line.

  • Employee Motivation and Satisfaction:

By focusing on employee involvement, training, and development, OD boosts morale and job satisfaction. Employees feel more engaged and motivated when they see opportunities for growth and when their contributions are valued.

  • Better Adaptability to Change:

OD helps organizations become more flexible and resilient in the face of change. Employees learn to embrace new processes, technologies, and strategies, making the organization more adaptable to external pressures.

  • Stronger Organizational Culture:

OD interventions lead to a stronger and more positive organizational culture. By improving communication, trust, and collaboration, OD helps create an environment where employees can thrive.

  • Enhanced Leadership Capacity:

Through leadership development programs, OD ensures that the organization has strong leaders capable of guiding teams through change and driving performance. Effective leadership improves decision-making, employee relations, and organizational success.

Process of Organizational Development:

  • Diagnosis:

The first step in OD is diagnosing the current state of the organization. This involves collecting data through surveys, interviews, and assessments to understand the challenges and areas of improvement.

  • Action Planning:

Based on the diagnosis, a comprehensive action plan is developed. The plan outlines the goals, strategies, and interventions needed to address identified issues. It includes timelines, resource allocation, and metrics for success.

  • Intervention:

Interventions are implemented to address specific issues within the organization. These may include leadership development programs, team-building activities, communication training, or changes in organizational structure or processes.

  • Evaluation:

After the intervention, the effectiveness of the changes is evaluated. Feedback from employees, performance metrics, and organizational outcomes are assessed to determine whether the desired results have been achieved.

  • Sustainability:

OD is an ongoing process. The organization must ensure that the changes are sustained and that continuous improvement is incorporated into the culture. This involves regular assessments, feedback loops, and further training as necessary.

Organisational Development Principles, Process, Importance

Principles

  1. Values-Based: Values-based key variables include.
  • Collaboration: Builds collaborative relationships between the practitioners and the client while encouraging collaboration throughout the client system.
  • Self-awareness: OD (Organization Development) practitioners engage in personal and professional development through lifeline learning.
  1. Systems focused: Approaches communities and organizations as open systems: that is, acts with the knowledge that change in one area of a system always results in tin changes in one area of a system always results in changes in other areas, and change in one area cannot be sustained without supporting changes in other areas of the system.
  2. Action Research: Continuously reexamines, reflects, and integrates discoveries throughout the process of change in order to achieve desired outcomes. In this way, the client members are Involved both in doing their work and in dialogue about their reflection and learning in order to apply them to achieve a shared result.
  3. Informed by data: Involves proactive inquiry and assessment of the internal environment in order to discover and create a compelling need for change and the achievement of a desired future state of the organization or community.

Process

(1) Initial Diagnosis:

If executives recognise that there are inadequacies within organisation which can be corrected by OD activities, it is necessary to find out the professional and competent people within the organisation to plan and execute OD activities.

If competent people are not available within the organisation the services of the outside consultants to help in diagnosing the problem and developing OD activities are to be taken. The consultants adopt various methods including interviews, questionnaires, direct observation, analysis of documents and reports for diagnosing the problem.

(2) Data Collection:

Survey method is used to collect the data and information for determining organisational climate and identifying the behavioural problems.

(3) Data Feedback and Confrontation:

Data collected are analysed and reviewed by various work groups formed from this purpose in order to mediate in the areas of disagreement or confrontation of ideas or opinions and to establish priorities.

(4) Selection and Design of Interventions:

The interventions are the planned activities that are introduced into the system to accomplish desired changes and improvements. At this stage the suitable interventions are to be selected and designed.

(5) Implementation of Intervention:

The selected intervention should be implemented. Intervention may take the form of workshops, feedback of data to the participants, group discussions, written exercises, on-the-job activities, redesign of control system, etc. Interventions are to be implemented steadily as the process is not a “one-shot, quick cure” for organisational malady. But it achieves real and lasting change in the attitudes and behaviour of employees.

(6) Action Planning and Problem Solving:

Groups prepare recommendations and specific action planning to solve the specific and identified problems by using data collected.

(7) Team Building:

The consultants encourage the employees throughout the process to form into groups and teams by explaining the advantages of the teams in the OD process, by arranging joint meetings with the managers, subordinates, etc.

(8) Intergroup Development:

The consultants encourage the intergroup meetings, interaction etc., after the formation of groups/teams.

(9) Evaluation and Follow-Up:

The organisation evaluates the OD programmes, find out their utility, and develop the programmes further for correcting the deviations and/or improved results. The consultants help the organisation in this respect.

All the steps in the OD processes should be followed by the organisation in order to derive full range of OD benefits.

Importance

A change agent: Very important aspect of organization development is change. Agents of behavioral scientists encourage people of the organization to solve problems. His main strength is comprehensive knowledge of human behavior.

Contractual relationship: For the establishment of the contractual relationship between the concerned parties in the organization, organization development can play a significant role. Contractual relationships help to ensure the successful implantation of plans.

Sponsoring organization: The imitative for organization development programs come from an organization that has a problem. This means that to management’s awareness that the problem exists and has decided to seek help in solving it.

Implement performances: Through the OD process improved relations, effective commutation, and enhanced ability to copy of all kinds, more effective decisions, etc. are possible. It indicates an improvement in the performance of all sides.

Applied behavioral science: OD process states its activities by applying behavioral science principles without applying so that people cannot be made fit for implementing the program.

Organization self-renewal: OD program helps self-renewals also. People become conscious of their responsibilities in the future for the organization and society. It minimizes suspension and control steps.

High morale and satisfaction: If reasonable OD programs are undertaken, morale and satisfaction of employees may be increased, which can result in a good performance.

Increased motivation: OD programs increase the motivation of employees. The motivation of employees can ensure high productivity and sensibility. On the other hand, demotivated employees destroy good deeds even.

Increased competitive ability: Developed organization cans again competitive ability. This position can be gained by producing high-quality goods. Rendering better services, expanding the market, sending goods at the doorsteps of customers, and so on.

Quality goods & services: Whether OD has taken part properly or not, it is proved through the quality of goods and services. If quality does not improve, OD does not carry and y value.

Research & Development: Research and development are the successful weapons of any organization. It helps innovate, improve the quality of goods and services, and increase competitive strengths.

Participation of Top Management in OD

Ensuring Management Involvement

The top management of a company leads by example and affects the motivation felt by the employees. A management team that takes a sincere interest and connects with the staff is more likely to inspire the employees to achieve. Transparency from the management team about the company’s future aids in motivating the staff because it gives them a better idea of the reasons for their work duties.

Top management needs to also make sure the line of communication and transparency continues throughout the company as well. Make it a company policy that managers meet regularly with each of their employees-weekly, for example-to discuss their progress. Weekly staff meetings are good for keeping everyone informed of coming activities, but they’re not a substitute for meeting one-on-one, where each employee has the opportunity to express problems, issues and concerns.

Providing Support for Asset Management

A company’s financial decisions typically come from the top level of management. This includes each department’s budget for the fiscal year. In many cases, the purchase of equipment and other assets must be approved by top management. It’s important that top management has confidence in mid-level managers to know what their employees need, and to procure it while keeping within their departments’ budgets.

If the employees don’t have access to the equipment and resources necessary to complete their jobs, the company’s achievement suffers. A management team that supports the staff and has a sense of what they need is better equipped to lead the company to success. Don’t let the lack of essential tools for the job hinder the company’s success.

Communicating Company Goals

The goals and vision of the company guide the work that is completed by the employees. To reach higher achievements for the company, top management first needs to make sure everyone in the company knows what the company’s overall goals and strategy are. It’s not enough to know their own goals. They need to understand the direction the company is headed and what management wants to achieve so they can see where their efforts fit into the overall strategy.

Next, top management needs to direct front line managers to establish goals for each employee. These should be achievable but challenging so they push each employee to grow. The goals must take into consideration the company’s current situation and its overall strategy and direction. Above all, each employee’s goals should be measurable so it’s clear when they have been achieved.

Goals

  • Inviting employees in the decision-making process: A decision cannot be appropriate without participation. Management should involve employees from every department to make a perfect decision.
  • Making decisions for the organization: Management will make appropriate decisions for the organization’s development. They will study every aspect and resource of the organization. After this study management will take decisions and they will look after it.
  • Allocations of funds for implementing decisions: After decision making, this is the responsibility of management to implement that decision on its employees, So, management will allocate funds for decision implementing and make it smooth.
  • Making action steps for individual improvement: A organization run by its employee, but every individual is not the same skillful. An organization should take action for individual improvement. And this action will be taken by the management of that organization.
  • Ensuring accountability of implementation activities: Ensuring the accountability of the organization is another major role of management.
  • Taking corrective or preventive measures in case of any deviation: If there is any situation which is not good for organization management will take corrective or preventive measure. In one word management play the most vital role in organizational development.

Relevance of Organisational Development for Managers, OD-HRD Interface

The Organizational Development Manager plans, develops, implements and administers development and training programs for company employees. The manager also acts as liaison and advisor to the organization’s leadership and facilitates initiatives across the organization.

Duties/Responsibilities:

  • Directs the needs assessment for training and staff development to enhance the effectiveness of employee performance in achieving the goals and objectives of the company.
  • Identifies and incorporates best practices and lessons learned into program plans.
  • Designs and develops HR training programs for management and employees.
  • Develops learning activities, audio-visual materials, instructor guides and lesson plans.
  • Reviews evaluations of training courses, objectives and accomplishments.
  • Makes assessments of effectiveness of training in terms of employee accomplishments and performance.
  • Trains employees on HR issues and practices. Presents course materials.
  • Consults with management on performance, organizational and leadership matters. Conducts needs assessments to determine measures required to enhance employee job performance and overall company performance.

Organisational development process is very comprehensive and it involves jobs, work design, structure, individuals, groups, strategy, processes, procedures, technology and culture of the organisation. It takes a long time to get the desired results. For improving the effectiveness of the organisation through OD the involvement of all concerned persons is needed.

Right from top level to bottom levels all are attached with organisational development. Change manager, change agent, managers, workers and unions play their role in their own capacity. It is expected that everyone must give the desired contribution for organisational development.

  1. Role of Change Manager:

Change manager is the person responsible for bringing development in various areas of the organisation. He starts his role from identification of needs for change, situation analysis, deciding intervention for development, implementation and review of the intervention. In some of the organisation the organisational development responsibility is assigned to one person independently, whereas in other organisations the role is played by the manager along with routine functions.

The change manager may find difficulty in planning and implementation of strategy because of resistance from functional managers. When additional job of OD is given to the functional manager then he may not give proper attention to the development activities. The task of OD should be given to the person at higher level so that he can create the situation suitable for organisational development.

The change manager should be an expert of his field and must have knowledge regarding manpower, processes, procedures, technology, structure and strategy for effective working. The training should be given to the executives to play role of change manager. The role of change manager is very important in organisational development because he provides proper planning and guidance for bringing desired changes in the organisation.

  1. Role of Change Agent:

Change agent is a person outside of organisation and be may called as consultant. When the company is not involved in much development activities, it may take service of the experts from the markets. In case of regular development jobs the company employs a full-time change manager or jobs may be-assigned to one internal manager who is expert in that job.

The change agent is having knowledge of the particular field. Right from study of internal and external environment, industry and company analysis, designing, developing, selection and implementation of intervention he is involved and provides support to the managers. He works for his consultation fees or commission as per the requirements he provides his services.

For selection of the change agent the management should take proper care. On the basis of his proven track record the consultant should be finalized. The feedback should be taken from the companies where he has already worked as a change agent successfully or from markets. The available information should be verified properly otherwise the decision may be wrong.

The change agent explains the changes, their types of changes and benefits expected from such changes to the employees. He convinces all concerned persons to get them into confidence and get their support. If it is done so successfully, the resistance from employees would not be there.

The role of above mentioned activities is very important. The expertise and involvement of change agent in OD activities would affect the success of OD. He may leads to the OD programme successfully if level of commitment on his part is high definitely.

  1. Role of HRD Manager:

Organisational development and human resource development are having the common objectives of development. Human resource is one the areas of OD. For achieving objectives an HRD manager plays an important role. Designing, planning and implementation of intervention for OD and HRD are the main functions of HRD manager. Through development of human resource the organisational development is possible.

The main purpose of concerned department is to create the favourable climate for learning and development. In the favourable environment the employees learn from the learning facilities provided in an organisation and from their own experience also. The employees should be motivated by the department to utilize their potential.

Due to continuous learning the employees will acquire new competencies (skills, knowledge, capability and attitude). The main objective of HRD department is to develop the competencies of the employees to meet the changing needs of the organisation.

To achieve this objective the concerned department should perform the following major functions in HRM intervention for OD:

(i) Formulate the human resource policy in the organisation and open support of top management.

(ii) Create a constant desire to learn and develop by inspiring employees by line managers.

(iii) Canalize all HRD efforts in one direction to achieve the goals of the organisation.

(iv) For creating and developing suitable climate, planning and designing of new systems and methods.

(v) Monitoring of implementation and performance of various human resource development mechanisms.

(vi) Close contact with associations and unions and their inspiration.

(vii) Conducting research periodically relating to various human aspects.

(viii) Supply relevant information to the top management.

(ix) Influencing formulation of personnel policies due to staff expertise.

To perform the above-mentioned functions, it is required that HRD manager staff of the concerned department, must be well qualified and experienced. Otherwise these activities cannot be performed effectively. Keeping in view the functions performed by HRD manager for development of human resource and organisation, it is concluded that the role played is very important and essential for successful effort for achieving high level of effectiveness of organisation as a whole.

  1. Role of Trade Union:

Management are not having positive attitude towards trade unions. Trade unions are considered opponent to the management. These are mainly confined to issues like wages, bonus and working conditions. But they had paid no attention towards the development of workers in past. In the recent past initiatives have been taken by the management for development of human resource and organisation.

Trade unions have not supported the initiative taken by the management due to various reasons. Now it is time for management to deal with the fears and doubts of trade union. Management should have continuous interaction with the trade unions regarding OD activities. Trade unions must be taken into confidence and they must be involved.

Working climate of trust and understanding must be developed. These efforts will develop involvement of unions in developmental programmes. Trade unions should play the positive roles in development of employees.

The role of trade union for development of organisation is important.

The trade union can play the following roles:

(i) When the initiative for development of organisation comes from management trade unions must cooperate. If no initiative from management side then trade unions must initiate for development of workers. The improved communication between management union and employees can strengthen the role of trade unions.

(ii) Trade unions should provide counselling service to workers regarding excessive drinking, smoking, drug addiction, gambling, etc. In absence of counselling the employees get involved in evils.

(iii) Trade union must help the employees to acquire knowledge and skills regarding work and human processes like team-spirit empathy, helping attitude.

(iv) Trade union must put continuous efforts to improve employees’ welfare programme for overall development.

(v) Trade unions should sponsor appropriate research projects to collect relevant data regarding various dimensions of worker’s needs, aspirations, development needs, etc. They can seek involvement of experts, academicians by participating in research problems relevant to the trade unions.

For better and effective role in HRD and OD, trade union should be professional. This means HRD within union. Trade unions had ignored development of union leadership. Trade unions must develop union leadership. The new developmental role will acquire new skills in the union leadership and the unions will play their roles more effectively.

Amendment, Cancellation and Revocation of Registration (Sec 28,29,30)

Amendment Sec 28

(1) Every registered person and a person to whom a Unique Identity Number has been assigned shall inform the proper officer of any changes in the information furnished at the time of registration or subsequent thereto, in such form and manner and within such period as may be prescribed.

(2) The proper officer may, on the basis of information furnished under sub-section (1) or as ascertained by him, approve or reject amendments in the registration particulars in such manner and within such period as may be prescribed: Provided that approval of the proper officer shall not be required in respect of amendment of such particulars as may be prescribed: Provided further that the proper officer shall not reject the application for amendment in the registration particulars without giving the person an opportunity of being heard.

(3) Any rejection or approval of amendments under the State Goods and Services Tax Act or the Union Territory Goods and Services Tax Act, as the case may be, shall be deemed to be a rejection or approval under this Act.

Cancellation Sec 29

(1) The proper officer may, either on his own motion or on an application filed by the registered person or by his legal heirs, in case of death of such person, cancel the registration, in such manner and within such period as may be prescribed, having regard to the circumstances where,

(a) The business has been discontinued, transferred fully for any reason including death of the proprietor, amalgamated with other legal entity, demerged or otherwise disposed of; or

(b) There is any change in the constitution of the business; or

“(c) the taxable person is no longer liable to be registered under section 22 or section 24 or intends to optout of the registration voluntarily made under sub-section (3) of section 25:”

(2) The proper officer may cancel the registration of a person from such date, including any retrospective date, as he may deem fit, where,

(a) A registered person has contravened such provisions of the Act or the rules made thereunder as may be prescribed; or

(b) A person paying tax under section 10 has not furnished returns for three consecutive tax periods; or

(c) Any registered person, other than a person specified in clause (b), has not furnished returns for a continuous period of six months; or

(d) Any person who has taken voluntary registration under sub-section (3) of section 25 has not commenced business within six months from the date of registration; or

(e) Registration has been obtained by means of fraud, wilful misstatement or suppression of facts: Provided that the proper officer shall not cancel the registration without giving the person an opportunity of being heard.

(3) The cancellation of registration under this section shall not affect the liability of the person to pay tax and other dues under this Act or to discharge any obligation under this Act or the rules made thereunder for any period prior to the date of cancellation whether or not such tax and other dues are determined before or after the date of cancellation.

(4) The cancellation of registration under the State Goods and Services Tax Act or the Union Territory Goods and Services Tax Act, as the case may be, shall be deemed to be a cancellation of registration under this Act.

(5) Every registered person whose registration is cancelled shall pay an amount, by way of debit in the electronic credit ledger or electronic cash ledger, equivalent to the credit of input tax in respect of inputs held in stock and inputs contained in semi-finished or finished goods held in stock or capital goods or plant and machinery on the day immediately preceding the date of such cancellation or the output tax payable on such goods, whichever is higher, calculated in such manner as may be prescribed:

Provided that in case of capital goods or plant and machinery, the taxable person shall pay an amount equal to the input tax credit taken on the said capital goods or plant and machinery, reduced by such percentage points as may be prescribed or the tax on the transaction value of such capital goods or plant and machinery under section 15, whichever is higher.

(6) The amount payable under sub-section (5) shall be calculated in such manner as may be prescribed.

Revocation of Registration Sec 30

Revocation of cancellation means revalidation of cancelled registration. Section 30 of the CGST Act 2017 read with Rule 23 of CGST Rules provide for revocation of cancelled registrations.

Section 30(1) A registered person, whose registration is cancelled by the proper officer on his own motion, may apply to such officer for revocation of cancellation of the registration within thirty days from the date of service of the cancellation order.

Thus, a registered person can submit an application for revocation if proper officer cancelled the registration (Suo Motu) due to the following reasons:

(a) Contravened provisions of the Act or the rules made there under.

(b) Composition dealer has not furnished returns for three consecutive tax periods

(c) Any taxable person not furnished returns (other than composition) for a continuous period of six months.

(d) The voluntarily registered person has not commenced business within six months from the date of registration.

(e) Registration has been obtained by means of fraud, willful misstatement, or suppression of facts.

First Proviso to Section 30(1) Additional Commissioner or the Joint Commissioner may, on sufficient cause being shown, and for reasons to be recorded in writing extend such period (submission of application for revocation) for a period not exceeding thirty days.
Second Proviso to Section 30(1) Commissioner may, on sufficient cause being shown, and for reasons to be recorded in writing may extend such period for further period not exceeding thirty days.
Rule 23 A registered person may submit an application for revocation of cancellation of registration, in FORM GST REG -21 to such proper officer, within a period of thirty days from the date of the service of the order of cancellation of registration at the common portal

Prerequisite for filing revocation application

First proviso to Rule 23 Application for revocation cannot be filed if the registration has been cancelled for the failure of the taxable person to furnish returns, unless such returns are filed and any amount due as a tax, in terms of such returns has been paid along with any amount payable towards interest, penalties and late fee payable in respect of the said returns.

Computation of GST: Computation of GST under Inter State and Intra State Supplies

1.1. A supply can be categorized as Intra- State Supply if the following conditions are satisfied:

1.1.1.  The Location of Supplier and Place of Supply are in the same State or Union Territory;

1.2. A supply can be categorized as Inter-State Supply in the following situations:

1.2.1. The Location of Supplier and Place of Supply are in different State or Union Territory;

1.2.2.  The imported goods till they cross the customs frontiers of India (CFI);

1.2.3. The import of services;

1.2.4. The export of goods;

1.2.5. The export of services;

1.2.6. The location of supplier in India and Place of supply outside India;

1.2.7. Supply to or by SEZ Developer/ unit;

 “Location of the supplier of services” means:

(a) Where a supply is made from a place of business for which the registration has been obtained, the location of such place of business;

(b) Where a supply is made from a place other than the place of business for which registration has been obtained (a fixed establishment elsewhere), the location of such fixed establishment;

(c) where a supply is made from more than one establishment, whether the place of business or fixed establishment, the location of the establishment most directly concerned with the provision of the supply; and

(d) in absence of such places, the location of the usual place of residence of the supplier;

The place of supply for goods is defined as per section 10 & 11 and for services is defined as per section 12 & 13 of IGST Act, 2017;

1.3. The GST law does not define the location of supplier for goods. Considering that the location of supplier will be location of goods, in this type of transaction there will not be any inter- State supply since the location of the supplier and the place of supply will be in the same State.

However, the most crucial thing is to determine the Place of Supply of services or goods. The IGST law shall be referred for section 10, 11, 12 & 13 to determine the place of supply.

2.1. Under GST regime, 4 types of taxes i.e. CGST, SGST, UTGST and IGST. If a transaction/supply is determined as Intra- State Supply then CGST and SGST/UTGST shall be chargeable and payable whereas in case of Inter-State Supply then IGST shall be chargeable and payable.

2.2. Therefore, it is well established that different taxes is to be paid on respective supplies and it becomes more important to determine the Supply to be Intra- State and Inter-State supply.

S.No. Nature of business Category of Supply Applicable tax
1 Hotel, Inns, etc. Intra- State Supply CGST & SGST/ UTGST
2 Restaurants Intra- State Supply CGST & SGST/ UTGST
3 Import/Export of goods Inter-State Supply IGST
4 Import/ Export of services Inter-State Supply IGST
5 Renting of immovable property Intra- State Supply (If landlord and property is located in same State) CGST & SGST/ UTGST
6 Renting of immovable property Inter-State Supply (If landlord and property is located in different State) IGST

Deemed Registration (Sec 26), Special Provision (Sec 27)

Section 26: Deemed Registration:

(1) The grant of registration or the Unique Identity Number under the State Goods and Services Tax Act or the Union Territory Goods and Services Tax Act shall be deemed to be a grant of registration or the Unique Identity Number under this Act subject to the condition that the application for registration or the Unique Identity Number has not been rejected under this Act within the time specified in sub-section (10) of section 25.

(2) Notwithstanding anything contained in sub-section (10) of section 25, any rejection of application for registration or the Unique Identity Number under the State Goods and Services Tax Act or the Union Territory Goods and Services Tax Act shall be deemed to be a rejection of application for registration under this Act.

Special Provision (Sec 27)

(1) The certificate of registration issued to a casual taxable person or a non-resident taxable person shall be valid for the period specified in the application for registration or ninety days from the effective date of registration, whichever is earlier and such person shall make taxable supplies only after the issuance of the certificate of registration: Provided that the proper officer may, on sufficient cause being shown by the said taxable person, extend the said period of ninety days by a further period not exceeding ninety days.

(2) A casual taxable person or a non-resident taxable person shall, at the time of submission of application for registration under sub-section (1) of section 25, make an advance deposit of tax in an amount equivalent to the estimated tax liability of such person for the period for which the registration is sought: Provided that where any extension of time is sought under sub-section (1), such taxable person shall deposit an additional amount of tax equivalent to the estimated tax liability of such person for the period for which the extension is sought.

(3) The amount deposited under sub-section (2) shall be credited to the electronic cash ledger of such person and shall be utilised in the manner provided under section 49.

Interest on Delayed Payment (Sec 50)

Every person who is liable to pay tax in accordance with the provisions of this Act or the rules made thereunder, but fails to pay the tax or any part thereof to the Government within the period prescribed, shall for the period for which the tax or any part thereof remains unpaid, pay, on his own, interest at such rate, not exceeding eighteen per cent., as may be notified by the Government on the recommendations of the Council.

Provided that the interest on tax payable in respect of supplies made during a tax period and declared in the return for the said period furnished after the due date in accordance with the provisions of section 39, except where such return is furnished after commencement of any proceedings under section 73 or section 74 in respect of the said period, shall be levied on that portion of the tax that is paid by debiting the electronic cash ledger.

The interest under sub-section (1) shall be calculated, in such manner as may be prescribed, from the day succeeding the day on which such tax was due to be paid.

A taxable person who makes an undue or excess claim of input tax credit under sub-section (10) of section 42 or undue or excess reduction in output tax liability under sub-section (10) of section 43, shall pay interest on such undue or excess claim or on such undue or excess reduction, as the case may be, at such rate not exceeding twenty-four per cent., as may be notified by the Government on the recommendations of the Council.

Amendment by Finance Bill, 2021

The Union Budget for financial year 2021-22 has been laid in Parliament on 1st February, 2021.

It proposes to amend section 50(1) by way of clause 103. Accordingly,

  • Finance Bill, 2021 has proposed to substitute proviso to section 50(1) so as to charge interest on net cash liability.
  • Section 50 of CGST Act, 2017 provides for interest on delayed payment of tax.
  • Thus, interest shall be payable on that portion of the tax which is paid by debiting the electronic cash ledger.
  • This will be effective retrospectively w.e.f. 01.07.2017 implying that Department will have to forego such demands raised till now and interest will only be payable on tax liability payable in cash.

Other Considerations:

The Act with respect to the filing of the returns as contained u/s 39 of the CGST Act, 2017 merely link the due date for payment of tax with the due date for the filing of the return but does not provide that the return can be filed only after paying the entire tax. Attention is also draw to the definition of “valid return” u/s 2(117) of the CGST Act, 2017 which considers a return on which entire tax has been paid as a valid return (which would have been considered for matching if the GSTR – 2/3 would not have been suspended). Therefore a return filed on the due date reflecting the tax paid by way of utilizing the input tax credit and showing the balance tax as payable, although not a valid return for matching, would still remain a return filed u/s 39.

Appendix

It has been proposed to substitute the proviso to Section 50(1) of the CGST Act, so as to charge interest on delayed payment of GST on net tax liability only and that too retrospectively with effect from the July 1, 2017.

Payment of Tax: Payment of Tax, Interest and other Amounts (Sec 49)

(1) Every deposit made towards tax, interest, penalty, fee or any other amount by a person by internet banking or by using credit or debit cards or National Electronic Fund Transfer or Real Time Gross Settlement or by such other mode and subject to such conditions and restrictions as may be prescribed, shall be credited to the electronic cash ledger of such person to be maintained in such manner as may be prescribed.

(2) The input tax credit as self-assessed in the return of a registered person shall be credited to his electronic credit ledger, in accordance with “section 41 or section 43A“, to be maintained in such manner as may be prescribed.

(3) The amount available in the electronic cash ledger may be used for making any payment towards tax, interest, penalty, fees or any other amount payable under the provisions of this Act or the rules made thereunder in such manner and subject to such conditions and within such time as may be prescribed.

(4) The amount available in the electronic credit ledger may be used for making any payment towards output tax under this Act or under the Integrated Goods and Services Tax Act in such manner and subject to such conditions and within such time as may be prescribed.

(5) The amount of input tax credit available in the electronic credit ledger of the registered person on account of:

(a) Integrated tax shall first be utilised towards payment of integrated tax and the amount remaining, if any, may be utilised towards the payment of central tax and State tax, or as the case may be, Union territory tax, in that order;

(b) The central tax shall first be utilised towards payment of central tax and the amount remaining, if any, may be utilised towards the payment of integrated tax;

(c) The State tax shall first be utilised towards payment of State tax and the amount remaining, if any, may be utilised towards payment of integrated tax;

“Provided that the input tax credit on account of State tax shall be utilised towards payment of integrated tax only where the balance of the input tax credit on account of central tax is not available for payment of integrated tax;”

(d) The Union territory tax shall first be utilised towards payment of Union territory tax and the amount remaining, if any, may be utilised towards payment of integrated tax;

“Provided that the input tax credit on account of Union territory tax shall be utilised towards payment of integrated tax only where the balance of the input tax credit on account of central tax is not available for payment of integrated tax;”

(e) The central tax shall not be utilised towards payment of State tax or Union territory tax; and

(f) The State tax or Union territory tax shall not be utilised towards payment of central tax.

(6) The balance in the electronic cash ledger or electronic credit ledger after payment of tax, interest, penalty, fee or any other amount payable under this Act or the rules made thereunder may be refunded in accordance with the provisions of section 54.

(7) All liabilities of a taxable person under this Act shall be recorded and maintained in an electronic liability register in such manner as may be prescribed.

(8) Every taxable person shall discharge his tax and other dues under this Act or the rules made thereunder in the following order, namely:

(a) Self-assessed tax, and other dues related to returns of previous tax periods;

(b) Self-assessed tax, and other dues related to the return of the current tax period;

(c) Any other amount payable under this Act or the rules made there under including the demand determined under section 73 or section 74.

(9) Every person who has paid the tax on goods or services or both under this Act shall, unless the contrary is proved by him, be deemed to have passed on the full incidence of such tax to the recipient of such goods or services or both.

(a) The date of credit to the account of the Government in the authorised bank shall be deemed to be the date of deposit in the electronic cash ledger;

(b) The expression,

(i) “Tax dues” means the tax payable under this Act and does not include interest, fee and penalty; and

(ii) “Other dues” means interest, penalty, fee or any other amount payable under this Act or the rules made thereunder.

(10) A registered person may, on the common portal, transfer any amount of tax, interest, penalty, fee or any other amount available in the electronic cash ledger under this Act, to the electronic cash ledger for integrated tax, central tax, State tax, Union territory tax or cess, in such form and manner and subject to such conditions and restrictions as may be prescribed and such transfer shall be deemed to be a refund from the electronic cash ledger under this Act.”

(11) Where any amount has been transferred to the electronic cash ledger under this Act, the same shall be deemed to be deposited in the said ledger as provided in sub-section (1).

Section 49A: Utilisation of input tax credit subject to certain conditions:

Notwithstanding anything contained in section 49, the input tax credit on account of central tax, State tax or Union territory tax shall be utilized towards payment of integrated tax, central tax, State tax or Union territory tax, as the case may be, only after the input tax credit available on account of integrated tax has first been utilized fully towards such payment.

Section 49B: Order of utilisation of input tax credit

Notwithstanding anything contained in this Chapter and subject to the provisions of clause (e) and clause (f) of sub-section (5) of section 49, the Government may, on the recommendations of the Council, prescribe the order and manner of utilisation of the input tax credit on account of integrated tax, central tax, State tax or Union territory tax, as the case may be, towards payment of any such tax

Provisions of section 49 stated above very important: Manner of utilisation of credit so I have tried to explain in very simplified manner.

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