The Importance of Branding

Branding, by definition, is a marketing practice in which a company creates a name, symbol or design that is easily identifiable as belonging to the company. This helps to identify a product and distinguish it from other products and services. Branding is important because not only is it what makes a memorable impression on consumers but it allows your customers and clients to know what to expect from your company. It is a way of distinguishing yourself from the competitors and clarifying what it is you offer that makes you the better choice. Your brand is built to be a true representation of who you are as a business, and how you wish to be perceived.

There are many areas that are used to develop a brand including advertising, customer service, promotional merchandise, reputation, and logo. All of these elements work together to create one unique and (hopefully) attention-grabbing professional profile.

Branding Important

Branding is absolutely critical to a business because of the overall impact it makes on your company. Branding can change how people perceive your brand, it can drive new business and increase brand awareness.

  1. Branding Gets Recognition

The most important reason branding is important to a business is because it is how a company gets recognition and becomes known to the consumers. The logo is the most important element of branding, especially where this factor is concerned, as it is essentially the face of the company.

  1. Creates Consumer Preference for the Product or Service Behind the Brand

A wide variety of products leads to confusion. One way purchasers manage these issues is by leaning towards brands they know and trust. Genuine and widely known brands are viewed as less risky to buy from. Hence, customers believe that the products from brands that are intensively marketed would always perform better.

  1. Generates Increased Revenues and Market Share

When a firm does extensive marketing or branding, its revenues and market share increases. This means that the firm can become stronger than it was before. It can use its power to enter new geographical markets, do co-branding and gain new distribution opportunities.

  1. Helps the Company Survive Temporary Crises

Toyota, a brand with the best quality, has had some genuine product quality issues in 2009, which created a PR nightmare. However, the company has spent numerous years conveying its “quality” image, which has helped the organization oversee the crisis and re-establish trust in their products.

  1. Expands the Organization’s Estimated Worth

An organization’s physical resources and the number of workers do not contribute much to its market value. What actually matters is the brand’s equity. John Stewart, the previous CEO of Quaker says “If the business splits up and I give you the land, bricks, and cement, and take the goodwill and trademarks, I’d still stand better than you.” The company’s worth shows the importance of branding.

  1. Keeps New Competition Away

A market segment that is targeted by popular brands is a huge hurdle for most new competitors. If you are the first one to create and target a segment, you will gain tremendous benefits.

  1. Increases Employee Productivity

When your brand is well-known, people will want to work for you. This opens your company up to the top talent and provides you with the most qualified and skilful employees for your company. Once you have the best people for the job, your company’s productivity level will increase as well.

  1. Increases Profitability by Commanding a Higher Price

This is one of the most important reasons for the significance of marketing. Clients tend to be more willing to pay a premium for a well-established brand’s product compared to a similar item from a brand that isn’t as well-known.

When you are a huge firm and the biggest customer of your suppliers, they will never want to lose you. You can use this power to insist that quality products are on time and to bargain over prices as well. Often they will take a pay cut just to keep working with your company.

  1. Helps the Company Attract New Distribution for its Products

A popular brand with known customer loyalty has little issues discovering distribution partners, on a local and global scale. Everyone wants to work with a brand where the client demand and return on investment are high.

When employees work for a well-known brand, they showcase a sense of loyalty and purpose. This means that the employee turnover rate would drop dramatically because employees believe in what their company is doing and are proud of it.

  1. Makes a Remarkable And Unique Brand Image

A brand goes well past the offering of a tangible product. If your business is unique from the rest, you will attract a market in which your competitors are not able to compete.

Brand Awareness

Brand awareness is a marketing term that describes the degree of consumer recognition of a product by its name. Creating brand awareness is a key step in promoting a new product or reviving an older brand. Ideally, awareness of the brand may include the qualities that distinguish the product from its competition.

Brand awareness is the level of consumer consciousness of a company. It measures a potential customer’s ability to not only recognize a brand image, but to also associate it with a certain company’s product or service.

Brand awareness is best spread through both inbound and outbound marketing efforts. When competition in an industry is high, brand awareness can be one of a business’s greatest assets.

Importance of Brand Awareness

With the vast amount of products options, having a differentiated message and an audience that can distinguish a company’s brand from its competitors is crucial. It can mean the difference between success and failure for a company.

Entire marketing campaigns can be constructed around promoting awareness of a brand. Spreading brand awareness is especially important during a company’s first few years, when they are trying to make a name for themselves.

When consumers are aware of the product a company offers, they will more likely go straight to that company if they need that product, instead of researching other places that they can acquire that product. Businesses with strong branding are viewed as accepted by the market. Therefore, they are trusted more by consumers who are looking to purchase a new product.

How Brand Awareness Works?

Products and services that maintain a high level of brand awareness are likely to generate more sales. Consumers confronted with choices are simply more likely to buy a name brand product than an unfamiliar one.

Consider the soft drink industry. Removed from their packaging, many soft drinks are indistinguishable. The giants in the industry, Coca-Cola and Pepsi, rely on brand awareness to make their brands the ones consumers reach for. Over the years, these companies have employed advertising and marketing strategies that have increased brand awareness among consumers, and that has directly translated into higher sales.

This higher rate of brand awareness for dominant brands in a category can serve as an economic moat that prevents competitors from gaining additional market share.

Other Ways to Create Brand Awareness

Print media is not the force it once was, but there are still consumers who read newspapers and magazines. Advertisements placed strategically, such as in targeted locations in the appropriate section of a newspaper or in specialized publications, can attract the viewer’s attention and create brand awareness.

For example, a new company that will be trading on the forex (FX) may advertise in a magazine that focuses on global trade and currencies in order to create brand awareness among investors.

Advertising in physical locations such as inside stores is also used to create brand awareness. Impulse purchase products are well-suited for in-store distribution and advertising. A company marketing a new candy bar may distribute the product at a point-of-sale (POS) location to create brand awareness.

Event sponsorship is another effective way to create brand awareness. Charitable events, sporting events, and fundraisers allow for prominent visibility of a company’s name and logo.

For example, a health insurance company may distribute complimentary company-branded health packs at a charity marathon. This associates the brand with an act of goodwill and community feeling. Awareness of the brand has increased, and its image has been burnished.

The Importance of Building Brand Awareness

Brand awareness is all about what the mind state your ideal clients enter when they see or hear your company’s name. It helps you to:

  • Promote your business
  • Successfully introduce new products or services
  • Build your business reputation
  • Differentiate yourself from competitors
  • Find and retain loyal customers.

Keeping tabs on where your business stands in the eyes of the buying public can go a long way toward becoming the brand of choice. If your business doesn’t have a strong brand identity or brand voice, people won’t think much of your business, as they don’t have much to work with. It is extremely important to identify and strengthen your business brand so that you can harness it for success.

How to Build Brand Awareness?

So how do you create brand awareness or recognition in your local market? Sure, you can plaster your business name on every billboard in town, but most business owners don’t have the budget for high priced advertising. Plus, increased exposure doesn’t necessarily equate to increased brand awareness. For some more meaningful and effective ways of building brand awareness, you may want to:

  • Create a custom hashtag
  • Participate in or sponsor local events
  • Maintain uniformity across your social media profiles
  • Post regularly to social media using your voice

To effectively execute on your strategy, be sure to identify ways of measuring your brand awareness so that you can make necessary adjustments and improvements along the way.

Examples of Brand Awareness

In addition to the Kleenex and Dunkin Donuts examples above, here are some more companies that have a high level of brand awareness.

  • Coca Cola
  • Johnson & Johnson
  • Visa
  • Nike
  • Google

Most people can identify these brand and feel their unique atmospheres from merely catching a quick glance at their logo or a snippet of their jingle.

Using eye catching visuals, investing in advertising in the right places, and developing a distinct voice in your content, you too can build brand awareness for your company. The key is to be consistent so that you can strengthen your image in the eyes of your audience with every encounter.

Brand Extension

Brand Extension is the use of an established brand name in new product categories. This new category to which the brand is extended can be related or unrelated to the existing product categories. A renowned/successful brand helps an organization to launch products in new categories more easily. For instance, Nike’s brand core product is shoes. But it is now extended to sunglasses, soccer balls, basketballs, and golf equipments. An existing brand that gives rise to a brand extension is referred to as parent brand. If the customers of the new business have values and aspirations synchronizing/matching those of the core business, and if these values and aspirations are embodied in the brand, it is likely to be accepted by customers in the new business.

Extending a brand outside its core product category can be beneficial in a sense that it helps evaluating product category opportunities, identifies resource requirements, lowers risk, and measures brand’s relevance and appeal.

Brand extension may be successful or unsuccessful.

Instances where brand extension has been a success are:

  • Wipro which was originally into computers has extended into shampoo, powder, and soap.
  • Mars is no longer a famous bar only, but an ice-cream, chocolate drink and a slab of chocolate.

Instances where brand extension has been a failure are:

(i) In case of new Coke, Coca Cola has forgotten what the core brand was meant to stand for. It thought that taste was the only factor that consumer cared about. It was wrong. The time and money spent on research on new Coca Cola could not evaluate the deep emotional attachment to the original Coca- Cola.

(ii) Rasna Ltd.: Is among the famous soft drink companies in India. But when it tried to move away from its niche, it hasn’t had much success. When it experimented with fizzy fruit drink “Oranjolt”, the brand bombed even before it could take off. Oranjolt was a fruit drink in which carbonates were used as preservative. It didn’t work out because it was out of synchronization with retail practices. Oranjolt need to be refrigerated and it also faced quality problems. It has a shelf life of three-four weeks, while other soft- drinks assured life of five months.

Advantages of Brand Extension

  • It makes acceptance of new product easy.
  • It increases brand image.
  • The risk perceived by the customers reduces.
  • The likelihood of gaining distribution and trial increases. An established brand name increases consumer interest and willingness to try new product having the established brand name.
  • The efficiency of promotional expenditure increases. Advertising, selling and promotional costs are reduced. There are economies of scale as advertising for core brand and its extension reinforces each other.
  • Cost of developing new brand is saved.
  • Consumers can now seek for a variety.
  • There are packaging and labeling efficiencies.
  • The expense of introductory and follow up marketing programs is reduced.

There are feedback benefits to the parent brand and the organization.

  • The image of parent brand is enhanced.
  • It revives the brand.
  • It allows subsequent extension.
  • Brand meaning is clarified.
  • It increases market coverage as it brings new customers into brand franchise.
  • Customers associate original/core brand to new product, hence they also have quality associations.

Disadvantages of Brand Extension

  • Brand extension in unrelated markets may lead to loss of reliability if a brand name is extended too far. An organization must research the product categories in which the established brand name will work.
  • There is a risk that the new product may generate implications that damage the image of the core/original brand.
  • There are chances of less awareness and trial because the management may not provide enough investment for the introduction of new product assuming that the spin-off effects from the original brand name will compensate.
  • If the brand extensions have no advantage over competitive brands in the new category, then it will fail.

Brand Development: Branding Decisions

Branding decisions finally include brand development. For developing brands, a company has four choices: line extensions, brand extensions, multibrands or new brands.

  • Line extension refers to extending an existing brand name to new forms, sizes, colours, ingredients or flavours of an existing product category. This is a low-cost, low-risk way to introduce new products. However, there are the risks that the brand name becomes overextended and loses its specific meaning. This may confuse consumers. An example for line extension is when Coca-Cola introduces a new flavour, such as diet cola with vanilla, under the existing brand name.
  • Brand extension also assumes an existing brand name, but combines it with a new product category. Thus, an existing brand name is extended to a new product category. This gives the new product instant recognition and faster acceptance and can save substantial advertising costs for establishing a new brand. However, the risk that the extension may confuse the image of the main brand should be kept in mind. Also, if the extension fails, it may harm consumer attitudes toward other products carrying the same brand name. For this reason, a brand extension such as Heinz pet food cannot survive. But other brand extensions work well. For instance, Kellog’s has extended its Special K healthy breakfast cereal brand into a complete line of cereals plus a line of biscuits, snacks and nutrition bars.

Multibrands

marketing many different brands in a given product category. P&G (Procter & Gamble) and Unilever are the best examples for this. In the USA, P&G sells six brands of laundry detergent, five brands of shampoo and four brands of dishwashing detergent. Why? Multibranding offers a way to establish distinct features that appeal to different customer segments. Thereby, the company can capture a larger market share. However, each brand might obtain only a very small market share and none may be very profitable.

New brands are needed when the power of existing brand names is waning. Also, a new brand name is appropriate when the company enters a new product category for which none of its current brand names are appropriate.

As you might have recognised, these four branding decisions are all interrelated. In order to build strong brands, brand positioning, brand name, brand sponsorship and brand development have to be in line with each other

White Labeling

White labeling is when a product or service removes their brand and logo from the end product and instead uses the branding requested by the purchaser.

For example, if you go to a grocery store such as Walmart, you’ll notice that you can buy all sorts of products that are sold under the Great Value brand. Does this mean that Walmart is producing all of those products? No way! They simply have various companies that already provide those products and are willing to put the product in Great Value packaging instead of their own on Walmart’s behalf.

So when you go to Walmart and pick up a Great Value product, take a look around. The brand that is providing the white labeled Great Value product could also have the product sitting on the same shelf in its own packaging at the higher price.

The vendor company develops a “plug-and-play” product for your business, for instance, a white label advertising platform that’s seamlessly tailored to suit your brand. Then, you have to “decorate” the product to match your corporate identity. With the help of White Label, you can add your company’s name, logo, icons, URLs, corporate emails, components of the text and some elements of the website to align them with your brand comfortably. After full customization, you will be ready to turn your white label sales right away, on your own conditions.

Businesses need White Label Solutions

Very few companies can afford own solution development from scratch. Using a ready-made software allows partners to launch their own brand based on existing technology, taking into account all the high standards and novelties of the industry.

All technical issues associated with white label platform development, as well as further support and maintenance, are entirely outsourced to the white label company. As a result, the brand receives the product which is made in accordance with technical requirements set before implementation.

In practice, the white label approach works well for businesses across different verticals and industries. Saving money, time, and technical platform management are not the only reasons why you might want to launch your own platform. White Label solution is often developed for the number of less obvious reasons:

  • The business intends to focus primarily on brand building or developing innovative customer serving strategies.
  • Production requires a special registration or licensing.
  • The company intends to deploy a unique solution which is better adjusted to the brand’s purposes, objectives, customer serving process, etc.
  • The brand wants to see particular technical features that cannot be found in any other platforms.
  • The brand wants to launch own white label business to save a share of media-buying costs typically spent on commissions paid to technology providers.
  • The brand wants to enter a new market and win the competition in the new segment and has a vision on how to capture their aim applying a unique piece of technology.
  • The company is very small or has only head stuff on a team. Still, it has the necessary funds to start a business asap.
  • The company doesn’t want to put quality at risk developing the new platform and simply acquires technology that their team tried and liked before.

Why brands use White Label solutions?

The white labeling definition is quite self-descriptive, think of it metaphorically: the white label company gives you the blank piece of paper where you can write whatever you want and start your own brand immediately.

Instead of reinventing the wheel, going through trial and errors, wasting precious time and money, brands choose a simpler option: the White Label Solution. These are the main benefits that you obtain launching WL products:

  1. It’s all under your brand’s control

The first and the most solid advantage is that you have your own freshly-baked brand that you can build on ready-made software. Unlike renown franchise scheme when you use someone else’s name, White Label allows you to create a unique product, launch your own capitalization service model, and start winning the digital advertising world with it as a business owner. There’s more to it, by rebranding a white label product as your own, you are reinforcing your trademark alongside with reputation.

  1. It’s quick and easy to deploy

White label solutions are ready-made, fully tailored solutions that make branding very simple. Through a partnership with a vendor, advertisers get to the market faster and provide customers with a solution immediately. Furthermore, such a solution is exceptional from the point of customization. In case it comes up to your mind, that this or that function might come handy in the programmatic platform, white label solution developers will always help to make that idea of your come true.  

  1. It’s cost and time-efficient

If you decide to build your own product from scratch, it may cost you time training existing employees or recruiting new in-house talents. Apart from designing, prototyping, and development stage, crucial time should be spent for bug and A/B testing, positioning and marketing promotion. By using an already-polished product from the white label service provider, you get a chance to save up budgets on research & development.

  1. It lets you do what you do best

Forced to do something that’s outside their competencies, the brands often achieve poor and unsustainable results. Enthusiasm is a good thing but in software development experience really matters more. White Label Solution is not a raw script that needs to be retouched or finalized with no guarantee that it will work in the end. A white-labeled platform is a ready-to-use platform that can generate income right away. It undergoes revisions, tests and if something goes wrong, your vendor takes full responsibility for fixing.

  1. Your customers will be grateful

Proved, With White Label Solution advertisers, can attract loyal customers and build stronger relations with consumers. Here’s why. You need to understand that your customers have needs and they’re searching for easy and straightforward ways to satisfy them. If they find these ways elsewhere, they won’t wait until you develop your own. The White Label Solution lets you dodge the ‘lost customers pit‘ by choosing prepackaged, immediate implementation options.

Advantages of Front Facing vs. Back-End White Label Solutions

  1. Fewer Layers

Have you ever been given the run around? You hear that the person has to ask another person, then that person has to ask another person to get your answer. You wait a few days for the answer to discover that they still don’t know. This is very bad for customer experience.

When providing a front-facing service, if the customer asks a technical question related to the marketing campaigns that we’re managing for them, then we’re already on the phone to answer for them right at that moment! Less waiting for our customers simply means better communication and ultimately better results as work is accomplished more quickly.

  1. Easily Scalable

It doesn’t matter if you have one client or 5,000 clients. With the front facing model, you’re able to scale this without bringing in middleman Account Executives to manage communication. The only thing you’ll have to worry about on a regular basis is billing the client!

  1. Better Customer Life Time Value (LTV)

Retention of a customer’s business is one of the most important Key Performance Indicators (KPIs) that we measure! We have constantly proven when we are front-facing with a client, we are able to retain their business a lot longer! Our average retention rate is measured in years, compared to the industry standard of only holding on to a client for months. As of the writing of this article, our average client sticks with us for three and a half years. Of course we have plenty of clients that are with us a lot longer and some clients that only stick for two months, but our high average is the key to our and your success.

  1. You Get to Focus on What You’re Good At

Whether you’re good at SEO and want us to take care of the other services, or you’re a traditional agency that needs a digital partner, or you’re simply a sales organization that wants a partner they can believe in, you get to focus on what you’re good at, and leave the day to day management of the services we’re providing on your behalf to us.

Competitive Positioning

The insurance industry is saturated with national brands making a lot of noise, making it tough for local insurance agencies to be heard by consumers. Smart marketing strategies are necessary so that an insurance agency can stand out from the national and local competition. These are but a few examples of marketing strategies an insurance agency can employ, but every agency should consider the market and exactly what the target market is looking for before implementing any new program.

Go Grassroots in the Community

Most agencies seek to capture the market close to the office. It’s easier to build relationships with customers when you can meet with them. There are a lot of ways to become known and visible within the community that surrounds your insurance agency.

Look at broad marketing strategies such as billboards, bus benches and grocery store advertising as a way to get your agency name and your image out in the world. This develops general credibility but really, it’s a shotgun approach.

More active approaches to marketing will build community goodwill and have a more targeted approach to drive the leads in. Visit local high schools to speak to students about the dangers of drunk or distracted driving. Hold workshops that discuss the benefits of life insurance at a local church. Get a booth at the local chamber of commerce event.

Piggyback Off the Brand

Big brands such as Allstate, Farmers and State Farm spend a tremendous amount of their annual budgets on marketing. If you have an agency with one of these companies, you know the limitations of being a captive agent. But there are advantages to the marketing funnels these big brands pump money into, and you can piggyback off these funnels.

Allstate agents can host local community cleanups that partner with the city council, using the Allstate tagline, “You’re in good hands.” Farmers’ agents can hold regular insurance and financial workshops, bringing Farmers University directly to consumers. State Farm agents can have fun with, “Jake from State Farm,” an agent who’s wearing khakis and the signature red shirt in the office and to all community events.

When you have the brand behind you, use its well-paid marketing department to create the programs that you only need to execute.

Build a Referral Network

A referral network is one of the best ways insurance agencies grow the business. Strategic partners for insurance agencies include real estate agents, mortgage lenders, estate planning attorneys and even other insurance agents. If your agency specializes in a specific type of insurance for example, worker’s compensation many other agencies are instead focused on auto and home insurance, and they can refer business clients to you.

When it comes to building strategic partners, plan it out and be consistent. Take a box of donuts to a mortgage lender’s office once a week with a stack of your cards and a note thanking them for thinking of you. Offer to sit in open houses with real estate agents. Add value and partners will emerge to provide you with solid referrals.

Spend Ad Money in Local Social Media

Social media ads allow the insurance agency owner to target specific clients. It also gets them in front of Millennials in ways other traditional advertising might not. Use the tools social media provides to set demographics for certain products. For example, target young families with small children for life insurance prospects.

Insurance Customers and their Buying Patterns

When the time comes to purchase or renew insurance, people have a variety of resources at their fingertips to help them from discovery to purchase. Today, online channels provide an alternative to traditional conversations with insurance agents in person and on the phone.

This blended path to purchase for property and car insurance is more complex than for consumer goods, such as make-up, or even for more considered purchases such as holidays. It is also often tied to other major purchases, such as a home or car, and can happen within a comparatively tight timeframe. For this reason, it’s crucial for insurance brands to be top of mind when consumers need to make a purchase.

To help marketers understand how their customers and potential customers navigate the path to purchase for insurance, we set out to learn more about their mindsets and goals at each stage: discovery, evaluation, comparison and purchase. Focusing on the role online and mobile platforms play throughout the buying journey, Facebook IQ commissioned Accenture to survey 996 insurance consumers in India who bought car or property insurance products in the three months prior to July 2018.

How do people discover insurance brands and products?

People buy insurance products often in tandem with the purchase or rental of a property or car, and more out of necessity. As such, the discovery stage can also be short.

The survey revealed that 77% of insurance shoppers say they’re loyal to a particular insurance brand, and 62% say they only initially consider one to three brands. In fact, first-time insurance purchasers are 1.5 times more likely1 to consider five brands or more compared to repeat purchasers who consider a more limited set of brands. This suggests an opportunity to connect with those customers who are not yet loyal to a brand, particularly for insurance brands and products that are new to the market.

Online is the top discovery channel for first-time buyers, with 61% of car insurance consumers and 76% of property insurance consumers finding new brands and products on their computer, tablet or smartphone.

In addition, insurance consumers rely heavily on the wisdom of the crowd, with 47% of them discovering and 46% evaluating insurance brands through conversations with friends and family.

These conversations with friends and family often happen online, with social platforms playing a key role in their discovery of new insurance products and brands. The survey revealed that 77% of people discover property insurance brands and products on the Facebook family of apps2 and that 69% of them say they are more likely to be interested in an insurance brand or product they see advertised on Facebook and other social platforms.

How do customers evaluate insurance brands and products?

Although insurance agents still play an important role to people looking to purchase insurance, 3 online channels are particularly important at the evaluation stage. The survey revealed that 56% of property insurance purchasers say their mobile device plays a role in the evaluation of products and brands. For car insurance in particular, first-time buyers are 1.4 times more likely than repeat buyers to consider mobile to be an important evaluation device.

What’s important to people when choosing insurance?

Consumers consider various factors to be important when researching and evaluating insurance brands and products:

Digital capabilities:

This reflects larger industry trends and is a sign that all insurance providers need to adapt to changing expectations. An insurer’s digital offering is particularly influential for first-time purchasers. And this digital offering doesn’t end with purchase – brands also need to consider the post-purchase customer experience. Customers who discover, evaluate and purchase their insurance online often don’t want to print, complete and post out a 20-page claims form.

Personalisation and insurance on demand:

The ability to build an insurance package tailored to their individual needs rather than being tied into a year-long, out-of-the-box policy is particularly appealing to younger audiences.

Price, quality of service and company reputation:

Our study showed that these factors remain important for everyone. Interestingly, while 85% of people consider price an important factor when deciding on an insurer or insurance package, only 41% of agents provide an online quote service.

How do people buy insurance?

Amongst those surveyed, the majority of insurance purchases happen online: 44% of car insurance consumers and 49% of property insurance consumers buy on their computer, tablet or smartphone. With online channels playing such a prominent role in the path to purchase, insurance companies need to adapt and ensure that their purchase process is easy and seamless.

What it means for marketers

Design mobile-friendly, seamless online experiences.

Over half of consumers surveyed say that an easy application process is influential when deciding which insurance to buy. Simplify the application process and embrace digital across all areas of your customer journey to minimise wait time and reduce other consumer pain points with a seamless experience across all your channels.

Experiment with instant communication.

Leverage new technology to ensure that agents are easily accessible to provide personalised advice and recommendations for every stage of the journey.

Anticipate the distinct needs of your audience.

To ensure that your brand is considered by millennial buyers, leverage platforms where people are already looking to discover insurance products. Make your brand stand out by highlighting personalised packages and unique product differentiation to move people away from decisions based solely on price, and provide more engaging, relevant experiences with personalised messaging.

Credit: https://www.facebook.com/business/news/insights/understanding-the-journey-of-the-connected-insurance-consumer

Segmentation of Existing and Prospective Customers

Market segmentation is the activity of dividing a broad consumer or business market, normally consisting of existing and potential customers, into sub-groups of consumers (known as segments) based on some type of shared characteristics.

In dividing or segmenting markets, researchers typically look for common characteristics such as shared needs, common interests, similar lifestyles or even similar demographic profiles. The overall aim of segmentation is to identify high yield segments that is, those segments that are likely to be the most profitable or that have growth potential so that these can be selected for special attention (i.e. become target markets). Many different ways to segment a market have been identified. Business-to-business (B2B) sellers might segment the market into different types of businesses or countries. While business-to-consumer (B2C) sellers might segment the market into demographic segments, lifestyle segments, behavioural segments or any other meaningful segment.

The STP approach highlights the three areas of decision-making

Market segmentation assumes that different market segments require different marketing programs that is, different offers, prices, promotion, distribution or some combination of marketing variables. Market segmentation is not only designed to identify the most profitable segments, but also to develop profiles of key segments in order to better understand their needs and purchase motivations. Insights from segmentation analysis are subsequently used to support marketing strategy development and planning. Many marketers use the S-T-P approach; Segmentation→Targeting→Positioning to provide the framework for marketing planning objectives. That is, a market is segmented, one or more segments are selected for targeting, and products or services are positioned in a way that resonates with the selected target market or markets.

Types of Market Segmentation

But what types of market segmentation are there? How can companies divide their prospective markets?

In general, there are four basic types of market segmentation (with some variation in them) – behavioral, demographic, psychographic and geographic.

  1. Behavioral

As the name may suggest, behavioral market segmentation is focused on how consumers interact with a product, or how much they know about a product.

For example, behavioral segmentation could include what brands consumers are loyal to, how sensitive consumers are to certain prices, their usage or certain decision-making processes. Behavioral also includes occasion, engagement and life cycle.

Behavioral marketing is often employed most during Christmas or holiday shopping seasons when consumer behavior is somewhat altered.

Advantages

  • Behavioral segmentation allows brands to use valuable time and resources more efficiently.
  • It helps to develop smart marketing strategies to improve and expand the customer base.
  • It promotes behavioral patterns that help in predicting customer’s behavior and outcomes.

Disadvantages

  • The behavior of people never remains the same, and it keeps on changing. This is the reason marketers do not prefer such a strategy.
  • It covers a limited number of potential consumers.
  • It cannot be measured easily, or in other words, it is qualitative and cannot be quantified due to its subjective nature. So one cannot justify it with figures or estimates as far as the behavior of the consumers is concerned.
  1. Demographic

One of the major ways to segment the market is by demographics. Marketers often segment consumers into groups based on similar age, gender, family size, religion, nationality, income and education level. These are often helpful ways for businesses to better assess what might interest their prospective consumers and better target them based on more narrowed needs.

An example of demographic market segmentation could be marketing a retirement service to older citizens.

Advantages

  • It saves time by selling unnecessary things to potential consumers.
  • Targeting specific audiences improve customer retention and loyalty.
  • The marketer can modify their product or service in less time to suit the needs of the target segment.

Disadvantages

  • It involves limited production because customers are limited in each segment.
  • It is expensive because the cost of production rises due to shorter production runs and product variations.
  1. Psychographic

With psychographic segmentation, companies examine consumer’s lifestyles, personality, interests, opinions, social class, habits and activities to better ascertain their needs.

For example, a consumer who is very active with outdoor activities like camping, hiking and skiing would more likely be interested in tents, hiking boots and ski shoes than someone who spends lots of time reading indoors. In marketing, much of this information is procured through surveys or other data that give a company a better picture of a consumer’s lifestyle and interests to better target their specific niches.

Advantages

  • It gives due importance to consumer preferences, beliefs, and thought processes. It understands customer concerns.
  • A researcher not only fulfills consumer needs but also creates a sense of satisfaction and loyalty amongst them by catering to varied activities, interests, and opinions.
  • This segment proves best when you involve customization of products and services.

Disadvantages

  • The implication of this segment is difficult as compared to demographic and geographic segments.
  • It can cover a limited number of potential consumers at a time.
  1. Geographic

Geographic information about consumers can be very helpful (and even essential) to marketing to the right groups. Geographic market segmenting takes into account what country, region, city or area a potential consumer resides in. However, it may also encompass the density of a city, population, climate and language to help further group consumers.

For example, marketing to Spanish-speaking consumers would be very different than marketing to English-speaking consumers. Or, a company selling heaters would likely need to know where their customers in colder climates were as opposed to those in warmer climates who may have less need of their product.

Advantages

  • Since geographics are well defined through borders, population, density, topography, etc., it becomes easier for companies to identify the needs of the potential customers and produce accordingly.
  • Companies identify people with similar needs and preferences with the help of geographic segments.
  • Densely populated areas lead to huge market potential and a company can earn more profit by offering a wide range of products or services.

Disadvantages

  • You can only predict the weather but cannot be sure about it as it keeps on changing. So it becomes risky at times for companies, who engage their segments according to geographic weather patterns.
  • It does not focus on the buying behavior pattern of consumers. People living in the same region can have different needs and desires. Thus, can result in different buying patterns.

Portfolio Management Meaning, Need, Objectives, Types, Pros and Cons

Portfolio management is the systematic process of making investment decisions to allocate an individual’s or institution’s funds across various financial instruments, asset classes, and sectors to optimize returns and manage risk according to specific financial objectives, risk tolerance, and investment horizon. It involves continuous monitoring and rebalancing of the portfolio to adapt to market changes or shifts in the investor’s goals. Effective portfolio management seeks to maximize performance and minimize risk through diversification, strategic asset allocation, and careful selection of investments. It encompasses both active and passive management strategies to achieve desired investment outcomes.

Portfolio Management Need:

  • Risk Management:

Portfolio management is essential for identifying, assessing, and managing investment risks, ensuring that the level of risk taken aligns with the investor’s risk tolerance and investment objectives.

  • Asset Allocation:

It determines the optimal distribution of investments across various asset classes (such as stocks, bonds, and cash) to achieve a balanced risk-reward ratio based on the investor’s goals, risk tolerance, and investment horizon.

  • Diversification:

By spreading investments across multiple asset classes and geographic regions, portfolio management helps in reducing unsystematic risk, ensuring that the performance of the portfolio is not overly dependent on the performance of a single investment.

  • Achieving Financial Goals:

Tailored portfolio management strategies help investors achieve specific financial goals, such as retirement savings, wealth accumulation, or generating regular income, through targeted investments.

  • Performance Monitoring:

Regular review and performance monitoring of the portfolio are crucial to ensure that the investment strategy remains aligned with the investor’s objectives, necessitating adjustments in response to market changes or personal financial situations.

  • Tax Efficiency:

Effective portfolio management includes strategies to minimize tax liabilities through tax-efficient investing, such as tax-loss harvesting or selecting tax-advantaged accounts and investments.

  • Liquidity Management:

It ensures there is sufficient liquidity within the portfolio to meet short-term financial needs and obligations without incurring significant losses from premature asset sales.

  • Rebalancing:

Over time, asset allocations can drift due to varying performance across investments. Portfolio management involves periodic rebalancing to realign the portfolio with the investor’s target asset allocation, maintaining the desired risk level and investment strategy.

Portfolio Management Objectives:

  • Capital Appreciation:

Aiming for the growth of the portfolio’s principal amount over time. This objective focuses on increasing the value of the investment through the selection of assets that offer potential for high returns, often accompanied by higher risk.

  • Income Generation:

Targeting consistent income production, typically through investments in dividend-paying stocks, bonds, or real estate investment trusts (REITs). This objective is common among retirees or those seeking a steady cash flow to meet living expenses.

  • Capital Preservation:

Prioritizing the protection of the original investment amount, suitable for risk-averse investors or those with a short investment horizon. Investments are often made in safer, lower-return assets like government bonds or money market instruments.

  • Tax Minimization:

Focusing on constructing a portfolio in a way that minimizes tax liabilities through tax-efficient investments and strategies, such as utilizing tax-advantaged accounts or investing in municipal bonds.

  • Liquidity:

Ensuring that the portfolio has enough liquid assets to meet short-term financial needs without the need to sell off investments at an inopportune time, preserving the portfolio’s overall strategy and value.

  • Diversification:

Spreading investments across various asset classes, sectors, and geographies to reduce risk and volatility. This objective aims to mitigate the impact of poor performance in any single investment on the overall portfolio.

  • Risk Management:

Adjusting the portfolio to align with the investor’s risk tolerance, ensuring that the level of risk taken is appropriate for the investor’s financial situation and investment objectives.

  • Time Horizon:

Aligning the investment strategy with the investor’s time horizon, which influences the selection of investment vehicles and risk tolerance. Longer time horizons may allow for more aggressive investments, while shorter horizons typically necessitate a more conservative approach.

Portfolio Management Types:

  • Active Portfolio Management:

This type involves a hands-on approach where portfolio managers actively make investment decisions and conduct transactions with the aim of outperforming a specific benchmark index. Active managers rely on research, market forecasts, and their own judgment to try to achieve higher returns, often resulting in higher fees due to the frequent trading and intensive research involved.

  • Passive Portfolio Management:

Contrary to active management, passive portfolio management aims to replicate the performance of a specific index or benchmark by mirroring its composition. This strategy involves less frequent trading, leading to lower management fees and transaction costs. Passive management is based on the belief that it is difficult and often not cost-effective to try to consistently outperform the market.

  • Discretionary Portfolio Management:

In this type, an investor entrusts a portfolio manager with full discretion to manage the investment portfolio on their behalf. The manager makes all investment decisions based on the client’s objectives, risk tolerance, and investment horizon without needing to seek approval for each transaction. This service is typically offered to high-net-worth individuals through private banking, wealth management services, or specialized investment firms.

  • Non-Discretionary Portfolio Management:

Here, the portfolio manager advises on investment decisions, but the client retains control and must approve each transaction before it is executed. This type of management allows investors to have more involvement in the decision-making process while still benefiting from the expertise of a professional manager.

  • Index Fund Management:

A subset of passive management, index fund management involves managing a portfolio designed to track the components of a market index. Index funds aim to offer the return of the index they track, minus any fees and expenses. They provide broad market exposure, low operating expenses, and low portfolio turnover.

  • Factor-Based Portfolio Management:

This approach involves targeting specific drivers of return across asset classes, such as value, size, momentum, and volatility. Factor-based strategies can be implemented in an active, semi-active, or passive manner and aim to enhance returns or reduce risk compared to traditional market-cap-weighted indices.

  • ESG (Environmental, Social, and Governance) Portfolio Management:

Focusing on investments that meet certain ethical, environmental, social, and governance criteria, ESG portfolio management aims to generate sustainable, long-term returns while also considering the broader impact of investments. This approach can be integrated into active or passive management strategies.

Portfolio Management Pros:

  • Diversification:

Portfolio management helps in spreading investments across various asset classes and sectors, reducing the impact of any single investment’s poor performance on the overall portfolio. This diversification can mitigate risk and reduce volatility, potentially leading to more stable returns.

  • Professional Expertise:

Investors gain access to professional portfolio managers who have the experience, resources, and tools to analyze market trends, evaluate investment opportunities, and make informed decisions. This expertise can be particularly valuable in navigating complex markets and identifying potential investment opportunities.

  • Customized Strategies:

Portfolio management services can be tailored to meet individual financial goals, risk tolerance, and investment horizon. This personalized approach ensures that the investment strategy aligns with the investor’s specific needs and objectives.

  • Discipline:

Portfolio managers follow a disciplined investment process, which includes regular reviews and rebalancing to ensure the portfolio remains aligned with the investor’s goals. This discipline helps in avoiding emotional investing and maintaining a long-term perspective.

  • Time and Convenience:

By delegating the day-to-day management of their investments to professionals, investors can save time and avoid the complexities involved in selecting and monitoring individual investments. This convenience allows investors to focus on their other responsibilities and interests.

  • Access to Advanced Tools and Information:

Portfolio managers have access to sophisticated research tools, real-time data, and in-depth market analysis, which can enhance the investment decision-making process. This information may not be readily available to individual investors.

  • Risk Management:

Effective portfolio management involves strategies to manage and mitigate risk, including asset allocation, sector diversification, and the use of derivatives for hedging. By managing risk, portfolio managers aim to achieve the best possible returns within the investor’s risk tolerance.

Portfolio Management Cons:

  • Costs and Fees:

Professional portfolio management services come with costs, including management fees, transaction fees, and potentially performance fees. These costs can vary widely depending on the management approach (active vs. passive) and the service provider, and they can eat into the overall returns of the investment portfolio.

  • Potential for Underperformance:

Especially in the case of actively managed portfolios, there is a risk that the portfolio may underperform relative to its benchmark index or peer group. This underperformance can be due to various factors, including manager selection, investment strategy, and the costs associated with active management.

  • Limited Control:

With discretionary portfolio management, investors entrust their portfolio managers with decision-making authority, which means they have limited direct control over individual investment decisions. This may not appeal to investors who prefer to be closely involved in managing their investments.

  • Over-Diversification:

While diversification is a key advantage of portfolio management, there is also a risk of over-diversification, where the portfolio is spread too thinly across too many investments, diluting the impact of high-performing assets and potentially leading to mediocre overall performance.

  • Risk of Misalignment:

There’s a risk that the portfolio management strategy may not fully align with the investor’s goals, risk tolerance, or investment horizon, especially if there is inadequate communication or a misunderstanding between the investor and the manager.

  • Complexity:

Some portfolio management strategies, particularly those involving sophisticated investment instruments or complex financial models, can be difficult for the average investor to understand. This complexity can make it challenging for investors to evaluate the performance and risk profile of their portfolio.

  • Market Risk:

Despite the expertise of portfolio managers and the use of advanced risk management techniques, all investment portfolios are subject to market risk. Economic, political, and market conditions can affect portfolio performance, and no management strategy can completely eliminate these risks.

Who would opt for Portfolio management?

  • High-Net-Worth Individuals (HNWIs):

These investors often have complex financial situations and diverse investment needs that can benefit from the customized strategies and personal attention offered by portfolio management services. They may seek to diversify their wealth across multiple asset classes globally or require sophisticated tax planning and estate planning services.

  • Retirement Savers:

Individuals focused on building or managing their retirement savings may choose portfolio management to ensure their investments are appropriately aligned with their retirement goals, risk tolerance, and time horizon. This can include transitioning from growth-focused strategies to income-generating investments as they near retirement.

  • Busy Professionals:

Individuals who lack the time or desire to manage their investments actively may opt for portfolio management services. This allows them to delegate the day-to-day management of their investments to professionals while they focus on their careers or other interests.

  • Inexperienced Investors:

Those new to investing or who feel they lack the knowledge to make informed investment decisions may turn to portfolio managers for their expertise and guidance. This can provide a learning opportunity and a sense of security knowing professionals are managing their investments.

  • Investors Seeking Diversification:

Individuals looking to diversify their investment portfolios across various asset classes, sectors, or geographies may find portfolio management services beneficial. Portfolio managers can provide access to a broader range of investments than the individual might be able to access or manage on their own.

  • Philanthropic Entities and Endowments:

Foundations, endowments, and other philanthropic organizations that need to manage large pools of capital to support their missions over the long term often utilize portfolio management services. These services can help ensure the capital is preserved and grows over time to fund future charitable activities.

  • Corporate Treasuries:

Corporations with significant cash reserves that need to be managed efficiently may also use portfolio management services to optimize their returns on surplus cash while managing risk appropriately.

  • Institutional Investors:

This group includes pension funds, insurance companies, and educational institutions that must manage large investment portfolios to meet future liabilities. These investors benefit from the specialized investment strategies and risk management expertise that portfolio managers provide.

How Portfolio Management takes place practically?

Establishing Client Objectives and Constraints

  • Objective Setting: The first step involves understanding the investor’s financial goals, investment horizon, and risk tolerance. Objectives can range from capital preservation and income generation to capital growth and tax minimization.
  • Assessing Constraints: This includes evaluating factors such as liquidity needs, time horizon, tax considerations, legal requirements, and unique circumstances that may affect investment choices.

Developing an Investment Policy Statement (IPS)

  • An IPS is created to document the investor’s objectives and constraints. It serves as a guideline for making investment decisions and outlines the strategic asset allocation that aligns with the investor’s goals and risk profile.

Strategic Asset Allocation

  • Based on the IPS, the portfolio manager determines the appropriate mix of asset classes (e.g., stocks, bonds, real estate) that is expected to achieve the investor’s objectives within their risk tolerance.
  • This allocation is guided by historical performance data, future market expectations, and modern portfolio theory principles to balance risk and return.

Portfolio Construction

  • With the strategic asset allocation as a guide, the portfolio manager selects specific investments (such as individual stocks, bonds, mutual funds, ETFs) to construct the portfolio.
  • Diversification is key to managing risk, so investments are chosen not only for their expected returns but also for how they interact with each other within the portfolio.

Portfolio Implementation

  • The portfolio manager executes the investment strategy by buying and selling securities to create the desired portfolio composition.
  • This phase can involve timing considerations and transaction cost management to ensure efficient implementation of the investment strategy.

Monitoring and Rebalancing

  • The portfolio is continuously monitored to assess performance against benchmarks and the investor’s objectives. Economic conditions, market trends, and the performance of individual investments are reviewed regularly.
  • Rebalancing is conducted periodically to realign the portfolio with its target asset allocation, taking into account changes in market values, the investor’s circumstances, or shifts in the economic outlook. This may involve selling overperforming assets and buying underperforming ones to maintain the desired risk-return profile.

Performance Reporting and Review

  • The portfolio manager provides the investor with regular reports detailing portfolio performance, including returns, risk metrics, and how the performance relates to the investor’s goals and benchmarks.
  • These reviews are an opportunity to discuss any changes in the investor’s financial situation or objectives and adjust the IPS and portfolio strategy accordingly.

Career as a Portfolio Manager:

A career as a portfolio manager offers a challenging and rewarding pathway for individuals interested in finance and investment management. Portfolio managers are responsible for making investment decisions and managing investment portfolios on behalf of clients, which can include individuals, families, institutions, and corporate clients. Their primary goal is to achieve the best possible return on investments within the parameters of the client’s risk tolerance, investment objectives, and time horizon.

  • Educational Background:

Typically, a career in portfolio management requires a strong foundation in finance, economics, business administration, or a related field. Most portfolio managers have at least a bachelor’s degree, but many possess advanced degrees such as a Master of Business Administration (MBA) or Master of Finance. Specialized degrees, such as a Master’s in Financial Analysis or Investment Management, can also be advantageous.

Professional Qualifications and Skills:

  • CFA Charterholder: Many portfolio managers pursue the Chartered Financial Analyst (CFA) designation, which is highly regarded in the industry and covers a wide range of investment topics, including ethical and professional standards, securities analysis and valuation, and portfolio management.
  • Analytical Skills: Strong analytical skills are essential for evaluating investment opportunities, understanding financial markets, and making informed decisions.
  • Risk Management: Knowledge of risk management principles and techniques is crucial for balancing the potential for returns against the risk of loss.
  • Communication Skills: Portfolio managers must be able to effectively communicate their investment decisions and strategies to clients and colleagues. This includes both verbal and written communication skills.
  • Decision-Making Abilities: The role requires the ability to make timely and well-informed decisions under pressure, often in the face of uncertainty.
  • Technical Skills: Familiarity with financial modeling, statistical analysis software, and investment management systems is beneficial.

Work Experience:

Gaining relevant work experience through internships or entry-level positions in finance, such as financial analysis, investment banking, or securities trading, is crucial. Many portfolio managers start their careers in related roles before moving into portfolio management positions.

Career Path:

  1. Entry-Level Positions: Roles such as financial analyst, research analyst, or junior portfolio manager serve as entry points into the investment management industry.
  2. Mid-Level Roles: With experience, individuals may progress to positions such as senior analyst or associate portfolio manager, where they have more responsibility for investment decision-making.
  3. Senior-Level Positions: With proven success and experience, portfolio managers can advance to senior portfolio manager roles, overseeing significant assets or specialized investment portfolios. Some may become heads of portfolio management or chief investment officers (CIOs) within their organizations.

Continuous Learning:

The investment landscape is continuously evolving, necessitating ongoing education and adaptability. Portfolio managers must stay informed about global economic trends, regulatory changes, and advancements in financial theory and technology.

Compensation:

Compensation in portfolio management can be highly attractive, often comprising a base salary plus performance-based bonuses. Compensation varies widely depending on the employer, the individual’s experience and performance, and the assets under management.

Financial Value Chain Analysis

Value chain analysis is a process for identifying opportunities for and constraints to increased competitiveness of a sector. Value chain finance analysis prioritizes the financial needs within the context of specific upgrades of a value chain if it is to take advantage of end-market opportunities. This is a critical element of determining where expansion of financial services is tied to the growth and competitiveness of a value chain. A value-chain finance analysis looks not only at demand, but also the incentive structures and capacities of actors to deliver or facilitate financial access within the value chain. Additionally, constraints within the enabling environment and financial sector as a whole that may impact the availability of financing should be examined during the information-gathering stage. Importantly, as financial service delivery is rarely specific to one value chain, the value chain finance analysis should ideally identify key financial bottlenecks that affect the growth of multiple value chains.

Value chain analysis provides information on the upgrading investments needed to take advantage of identified end-market opportunities and improve competitiveness. Building on this, it gathers information on financing constraints to market opportunities from industry stakeholders, firms and financial institutions. Interviews are conducted with financial service providers in and outside the value chain to reveal the degree to which financing is already available. If finance gaps exist, the analysis probes finance providers’ perspectives on why the gaps exist. Interviews include formal financial institutions, (microfinance institutions, banks) as well as input suppliers, brokers and dealers that may provide working capital loans or input supplies on credit to their clients.

Once information is obtained on the availability of and/or gaps in financing, a schematic can be developed showing product and financial flows. This schematic helps identify overall finance gaps that can constrain the prioritized improvements in value chain performance.

Financing gaps are further analyzed to determine why they exist. In general, financing is absent because potential cost or risk is seen to outweigh the potential benefit. Financing may be absent because the finance provider or potential borrower cannot accurately determine the benefits of increased investment, or because the lender or borrower correctly assesses the risk of lending and investing as too high. The analysis of financing gaps can inform donors about what type of intervention may be needed, and whether the interventions should be on the financial side, the enterprise side, or both. A challenge for donors and governments is identifying ways to support a value chain without undermining or crowding out private-sector solutions. Interventions should be geared toward facilitating private-sector solutions, addressing market failures and ensuring a functioning enabling environment.

Opportunities

There are multiple benefits which flow from successful value chain financing arrangements. Through its ability to reduce risk and enhance incentives, value chain finance can enable the sustainable delivery of services, for example ensuring that farmers, brokers and wholesalers have continuous access to a line of products they need that are delivered in a timely manner and meet certain specifications. These arrangements can also improve working relationships (e.g., between buyers and suppliers) and facilitate intra-chain information that lowers the actual or perceived risks of lending. A successful arrangement can often provide a demonstration effect which may prompt larger-scale players and formal financial actors to enter into a new market once the investment opportunities are realized.

Example: In Ethiopia, financial institutions were unwilling to work with agricultural cooperatives until a bank tapped a Development Credit Authority mechanism which shared the risk of loans to cooperatives that provided advances against products deposited by their members. After a successful collaboration, the bank obtained a second guarantee, but did not use it, going on to lend to agricultural cooperatives using their own funds. The bank considered the partnership to be successful on its own merits and continued their on-lending to cooperatives for subsequent on-lending to its smallholder members.

Challenges

One challenge for value chain finance actors is the provision of longer-term loans for capital investments. Most value chain actors supply short-term working capital to clients that require limited monitoring, collateral or paperwork. As with formal financial institutions, value chain actors often struggle with weighing the risks and rewards of offering investment loans. Value chain actors who directly provide financing are also faced with challenges of working in a sector they know little about. There may be costs associated with becoming involved in the lending process; they assume risks for repayment if a guaranteed borrower does not fulfill the repayment obligation; and they risk diverting time and resources away from other activities that might provide a greater return and in which they have more skills and experience. Furthermore, value chain finance takes place within a market system and is based on commercial transactions between value chain actors. The viability of many value chain finance mechanisms can be limited by low or unreliable end-market demand for a product, mistrust among actors, and unsupportive regulatory and policy environment. Contract enforcement and side-selling are common issues that undermine many buyer-based finance mechanisms. Additionally, production and price risks can be major deterrents to finance if they are not provisioned for with other risk mechanisms.

Implications for Design and Implementation

Value chain financing offers a variety of opportunities for creative program design, including opportunities for interventions that strengthen linkages between producers and buyers; encouraging banks to lend to value chain actors; organizing smallholder producer associations to enable production of high value crops; and outreach to financial institutions to design warehouse receipts loan products.

A challenge for donors and governments is to determine ways to support a value chain without undermining private-sector solutions. Interventions should be geared toward facilitating private-sector solutions, addressing market failures and ensuring a functioning enabling environment – not becoming a player within the value chain itself. Below are some general implications for program designers interested in expanding financial services to value chain actors.

  • Design sustainable value chain finance interventions.
  • Facilitate information flow from the value chain to financial markets.
  • Design interventions with ‘integrated components’ that focus on increasing access to finance.
  • Identify sources of risk reduction and new incentives.
  • Provide training and technical assistance to value chain connector firms.
  • Introduce and link value chain firms with financial institutions.
  • Identify ways to improve access to longer-term agricultural finance.
  • Recognize the limits as well as the benefits of financing by value chain actors.
  • Look for solutions for gender-based constraints to finance.

The Life Cycle of Insurance Products

Product Conception

Like other products and services, insurance product life-cycle management begins when a company comes up with an idea for a new life and annuity product and develops a concept for it. Companies determine the target market, using their store of data to anticipate customer needs and how the proposed product might fit those needs. Because the insurance market is so segmented, life and annuity products generally are tailored to specific ranges. A policy that emphasizes its ability to cover the cost of higher education, for example, would be conceived as being geared toward parents at the age when research shows they begin worrying about paying for those costs. The policies might be rolled out in test markets as a proof-of-concept exercise to show there’s enough potential in the idea to move forward.

Managing Growth

Once an insurance company determines that a new life or annuity policy is viable, it looks to develop sales via an aggressive marketing campaign and continued refinement of the product to meet demonstrated needs. By collecting the data from its existing customer base, it can determine the demand factors and target its marketing more efficiently. If it’s an affordable policy designed as an introduction to life insurance for college-aged students, a company might seek to market on campuses. If it’s an annuity with a similar strategy of introducing new customers to the market, a company also might target customers just under the usual age range for such products. As the target market becomes more familiar with the products, sales can be expected to rise.

Reaching Maturity

Insurance is a competitive business, and competitive advantages tend not to linger. As other agencies see a new product from a rival company is gaining traction, they can be expected to develop something similar to market to their own customers. This crowds the market and leads to both costs and innovative pressures. One agency might elect to offer introductory policies at a lower cost, while others may add elements to their offerings that are difficult for others to match. Growth slows or stops as more and more of the target market commits to a policy, and marketing strategies may become more focused on getting customers to switch providers rather than introducing them to the concept.

Decline Phase

As the market changes and the providers increase, the popularity of a policy will decline. As the initial group of customers ages out of the target market, insurance companies may find that the next group has different needs and expectations that require a new product to serve them. This serves as a signal for an agency to focus on changing the existing products to meet these needs or developing new offerings to better serve the market.

Client Management

Both life and annuity needs change over time, and an insurance agency must be conscious of remaining on top of the differing needs of its customers to ensure that their business relationship doesn’t end when the clients’ need for that particular policy does. A young couple with two young children, for example, has different life insurance needs than a couple pondering retirement whose children are grown. The former likely will be more concerned with the affordability and the amount of coverage, making sure that the family is protected if something happens to either part of the couple. The latter may instead be focused on tax advantages, ease of passing the money down to heirs or accessing some of the funds to help maintain their lifestyle.

Examples of Product Life Cycles

Many brands that were American icons have dwindled and died. Better management of product life cycles might have saved some of them, or perhaps their time had just come. Some examples:

Oldsmobile began producing cars in 1897 but the brand was killed off in 2004. Its gas-guzzling muscle-car image lost its appeal, General Motors decided.

Woolworth’s had a store in just about every small town and city in America until it shuttered its stores in 1997. It was the era of Walmart and other big-box stores.

Border’s bookstore chain closed down in 2011. It couldn’t survive the internet age.

To cite an established and still-thriving industry, television program distribution has related products in all stages of the product life cycle. As of 2019, flat-screen TVs are in the mature phase, programming-on-demand is in the growth stage, DVDs are in decline, and the videocassette is extinct.

Many of the most successful products on earth are suspended in the mature stage for as long as possible, undergoing minor updates and redesigns to keep them differentiated. Examples include Apple computers and iPhones, Ford’s best-selling trucks, and Starbucks’ coffee all of which undergo minor changes accompanied by marketing efforts—are designed to keep them feeling unique and special in the eyes of consumers.

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