Soft Skills for Business BU BBA 4th Semester Notes

Unit 1 [Book]
Communication Meaning	VIEW
Types of Communication (verbal-nonverbal-written)	VIEW
Formal vs informal Communication	VIEW
Barriers to communication	VIEW
Office Communication Tools, Circulars and Memos, Samples and Templates	VIEW
Email etiquette Basics	VIEW
Professional vs Personal Communication	VIEW

Unit 2 [Book]
Introduction, Format of Formal Letters	VIEW
Letters of Enquiry with Sample	VIEW
Order Letters	VIEW
Letters of Complaint, Reply to Letter of Complaint	VIEW
Promotional Letters	VIEW
Sales Letters	VIEW
Recovery Letters	VIEW
Introduction, Format, Anatomy of a good e-mail, Value Points for Writing good e-mails, Writing an effective e-mail	VIEW
Difference between a well drafted and Poorly structured e-mail	VIEW

Unit 3 [Book]
Resume writing essentials, Chronological format, Functional format, Cover letter components	VIEW
Meeting management	VIEW
Agenda preparation	VIEW
Minutes writing	VIEW
Action reports	VIEW
Case Studies of effective documents	VIEW

Unit 4 [Book]
Public Speaking and Overcoming Stage fear	VIEW
Negotiation Skills, Principles and Tactics	VIEW
Interpersonal Communication in Teams	VIEW
Cross cultural communication	VIEW
Mock Negotiation and Feedback	VIEW
Communication assessment and review	VIEW