| Unit 1 Introduction to Marketing and Services {Book} | |
| Meaning and Definition Market | VIEW |
| Marketing: Nature and Scope of Marketing | VIEW |
| Goals of Marketing | VIEW |
| Concepts of Marketing | VIEW |
| Functions of Marketing | VIEW |
| Importance of Marketing | VIEW |
| Services: Meaning and Definition, Characteristics | VIEW |
| Classification of services | VIEW |
| Distinction between Goods marketing and Service marketing | VIEW |
| Marketing mix. in service industry: | |
| Product | VIEW |
| Price | VIEW |
| Promotion & Communication | VIEW |
| Place | VIEW |
| People or Physical evidence | VIEW |
| Growth of service sector in India | VIEW |
| Service processes | VIEW |
| Designing the Service process | VIEW |
| Services blueprint | VIEW |
| Unit 2 Marketing Environment (Marco and Micro) {Book} | ||
| Marco: Demographic, Economic, Natural, Technological, Political, Legal and Socio-Cultural | VIEW | |
| Micro Customer: Supplier, Manufacturer Employees, Public and Community Competitors | VIEW | VIEW |
| Unit 3 Marketing Mix {Book} | ||
| Marketing Mix Meaning, Elements | VIEW | |
| Product | VIEW | |
| Product Mix | VIEW | |
| Product Lifecycle | VIEW | |
| Product Planning | VIEW | |
| New Product Development, Stages | VIEW | |
| Failure of New Product | VIEW | |
| Branding | VIEW | VIEW |
| Packing and Packaging | VIEW | |
| Pricing, Objectives | VIEW | VIEW |
| Factors influencing Pricing | VIEW | |
| Methods of Pricing | VIEW | |
| Physical Distribution: Meaning | VIEW | |
| Factors affecting Channel Selection | VIEW | |
| Types of Marketing Channels | VIEW | |
| Promotion: Meaning and Significance of Promotion | VIEW | |
| Personnel Selling and Advertising | VIEW | |
| Unit 4 Marketing Segmentation and Behaviour {Book} | ||
| Marketing Segmentation: Meaning and Definition | VIEW | |
| Bases for Market Segmentation | VIEW | |
| Requisites for sound Market Segmentation | VIEW | |
| Consumer Behaviour | VIEW | VIEW |
| Factors influencing Consumer Behaviour | VIEW | |
| Buying Decision Process | VIEW | |
| Unit 5 Recent Trends in Marketing {Book} | ||
| Introduction to e-business | VIEW | |
| Tele-marketing | VIEW | |
| M-Business | VIEW | |
| Green and Grey Marketing | VIEW | |
| Brown marketing | VIEW | |
| Digital Marketing: Advantages and Disadvantages | VIEW | |
| Relationship Marketing | VIEW | VIEW |
| Retailing | VIEW | |
| Virtual Marketing | VIEW | |
| Event Management | VIEW | |
| Viral Marketing | VIEW | |
| Reverse Marketing | VIEW | |
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