Consumer Behaviour Bangalore City University B.COM SEP 2024-25 3rd Semester Notes

Unit 1 [Book]
Consumer Behaviour, Meaning VIEW
Need to Study Consumer Behaviour VIEW
Factors Influencing Consumer Behaviour VIEW
Theories of Consumer Behaviour:
Howard Seth Model of Consumer Behavior VIEW
Nicosia Model of Consumer Behavior VIEW
Economic Mode of Consumer Behavior VIEW
Unit 2 [Book]
Individual Determinants of Consumer Behaviour VIEW
Consumer Motivation and Needs VIEW
Maslow’s Hierarchy Needs Theory VIEW
Personality VIEW
Self-concept VIEW
Personality Traits and Consumer Behaviour VIEW
Extended Self, Altering Self VIEW
Consumer Perception VIEW
Consumer Positioning, Consumer Perceptual Process, Perceptual Biases VIEW
Learning (Classical Conditioning, Instrumental Conditioning) VIEW
Consumer Attitudes (Attitude Formation, Attitude Change) VIEW
Unit 3 [Book]
Environmental Determinants of Consumer Behaviour VIEW
Cultural Influences and Consumer Behaviour: (Culture, Sub-culture, Social Class and Cross-Cultural influences) VIEW
Social Class and Consumer Behaviour: Nature of Social Class, Symbols of Status, Social Class categories VIEW
The Role of Family in Consumer Behaviour, Family life Cycle Stages and Consumer Behaviour VIEW
Reference Groups, Types of Reference groups and Consumer Behaviour VIEW
Opinion Leaders, Characteristics of Opinion Leaders VIEW
Innovation and Diffusion of Innovation, Types of Innovation, Product features that affect the adoption VIEW
Diffusion Process VIEW
Adoption Process VIEW
Unit 4 [Book]
Consumer Decision Making Process: Need Recognition, Information Search, Evaluation of Alternatives, Purchase Decision, Post-Purchase Behaviour VIEW
Organisation Buyer Behaviour, Organisational Buyer Characteristics, Factors influencing Organizational Buyer Behaviour, Organizational Buying Decision Process VIEW
Unit 5 [Book]
The Role of Technology in Consumer Behaviour VIEW
Role of Social Media in Consumer Behaviour VIEW
Consumer Behaviour in the Digital Age (Online Shopping, E-commerce, Mobile Marketing) VIEW
Consumerism VIEW
Green Consumerism VIEW
Ethical Consumption VIEW
Consumer Behaviour in Developing Markets including India VIEW

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