Key differences between e-Commerce and e-Business

e-Commerce

E-commerce, or electronic commerce, refers to the buying and selling of goods and services over the internet. It encompasses a wide range of online business activities, including retail shopping, banking, investing, and rentals. E-commerce allows businesses to reach a global audience, operate 24/7, and reduce operational costs through automated processes. It includes various models like Business-to-Consumer (B2C), Business-to-Business (B2B), Consumer-to-Consumer (C2C), and Consumer-to-Business (C2B). Key components of e-commerce include online marketplaces, payment gateways, and digital marketing. The rise of mobile commerce and social media integration has further expanded the e-commerce landscape, making it a vital part of the modern economy and transforming traditional retail practices.

Functions of e-Commerce:

  • Online Retail (E-Tailing):

Selling products directly to consumers through online platforms, bypassing physical stores.

  • Electronic Payments:

Facilitating secure online transactions through various payment methods such as credit/debit cards, digital wallets, and online banking.

  • Supply Chain Management:

Managing the flow of goods, services, and information from suppliers to customers, optimizing inventory, order fulfillment, and delivery processes.

  • Digital Marketing:

Promoting products or services through digital channels like social media, search engines, email marketing, and targeted advertising.

  • Customer Relationship Management (CRM):

Managing interactions with current and potential customers to improve relationships, enhance satisfaction, and drive sales.

  • Data Analytics:

Collecting, Analyzing, and interpreting data to gain insights into customer behavior, market trends, and business performance, enabling data-driven decision-making.

  • Mobile Commerce (M-Commerce):

Conducting e-commerce transactions using mobile devices such as smartphones and tablets, allowing customers to shop anytime, anywhere.

  • Security and Privacy:

Implementing measures to safeguard sensitive information, including secure payment processing, encryption, authentication, and compliance with data protection regulations like GDPR.

e-Business

E-business, short for electronic business, refers to conducting various business activities using the internet and related digital technologies. This encompasses online transactions, communication, collaboration, and management of business processes. E-business involves a wide range of operations, including online retail (e-commerce), online services, digital marketing, customer relationship management (CRM), supply chain management, and more. It allows companies to reach a global audience, streamline operations, reduce costs, and enhance customer experiences. E-business has revolutionized traditional business models by enabling swift and efficient transactions, real-time communication, and data-driven decision-making. It continues to evolve with advancements in technology, shaping the landscape of modern commerce and offering new opportunities for innovation and growth.

Functions of e- Business:

  • Online Transactions:

Facilitating the buying and selling of goods and services over the internet, including online payments and order processing.

  • Digital Communication:

Using digital channels such as email, instant messaging, and video conferencing for internal and external communication.

  • Virtual Collaboration:

Enabling teams to collaborate remotely through online collaboration tools, shared documents, and project management platforms.

  • Electronic Customer Service:

Providing customer support through digital channels like chatbots, helpdesk software, and online FAQs.

  • Electronic Marketing:

Promoting products or services through digital marketing channels such as social media, search engines, and email campaigns.

  • Data Management:

Collecting, storing, and analyzing data related to customers, transactions, and operations to gain insights and inform decision-making.

  • Supply Chain Integration:

Integrating digital technologies to manage the flow of goods, services, and information across the supply chain, from sourcing to delivery.

  • Cybersecurity:

Implementing measures to protect digital assets, including data, networks, and systems, from unauthorized access, cyberattacks, and data breaches.

Key differences between e-Commerce and e-Business

Aspect E-Commerce E-Business
Scope Online transactions Digital operations
Focus Buying/selling goods Overall business
Interaction Transactional Holistic
Revenue Stream Sales Diverse
Technology Usage Transactional tools Broad tech adoption
Customer Relationships Transaction-based Comprehensive
Market Reach Targeted audience Broad customer base
Functionality Selling platform Business operations
Integration External Internal and external
Data Utilization Transaction data Business analytics
Operational Impact Sales efficiency Overall efficiency
Strategy Sales-driven Business strategy
Growth Potential Limited Scalable
Innovation Focus Product offerings Business processes
Competitive Advantage Product selection Business agility

Mobile Wallet, Characteristics, Types, Payments

Mobile Wallet is a digital application or software that allows users to store funds, make payments, and manage financial transactions using a mobile device. It eliminates the need for physical cash or cards by securely linking bank accounts, credit/debit cards, or prepaid balances to the app. Users can pay for goods and services online, transfer money to peers, recharge mobile phones, and pay utility bills instantly. Mobile wallets often include features like QR code scanning, loyalty points, and transaction history. Security measures such as encryption, PINs, biometric authentication, and two-factor authentication protect user data and funds. Mobile wallets provide convenience, speed, and accessibility, promoting cashless digital payments for personal and commercial use.

Characteristics of Mobile Wallets:

  • Digital Fund Storage

Mobile wallets allow users to store money digitally on a smartphone or app, eliminating the need for cash or physical cards. Funds can be linked from bank accounts, credit/debit cards, or prepaid balances. Users can easily check their balance, top up funds, and manage transactions from the wallet interface. Digital storage provides convenience for everyday transactions, peer-to-peer transfers, and online purchases. By securely holding money in a mobile application, wallets enable instant access to funds anytime and anywhere, streamlining payments and reducing dependency on traditional banking methods.

  • Ease of Payments

Mobile wallets simplify payments by allowing users to make transactions quickly without carrying cash or cards. Payments can be executed online, in-store, or through QR codes. Users can also pay bills, recharge mobile numbers, and send money to friends or family. The convenience of one-click payments, automatic form filling, and real-time confirmation enhances user experience. By reducing the time and effort required for transactions, mobile wallets encourage cashless payments and improve efficiency for both consumers and merchants, making them a versatile tool in modern financial management.

  • Integration with Bank Accounts

Mobile wallets are often linked directly to users’ bank accounts, credit, or debit cards. This integration allows seamless fund transfer between the wallet and bank account, providing flexibility and convenience. Users can top up the wallet, withdraw funds, or make payments directly from linked accounts. Secure authentication, encryption, and digital authorization ensure that transactions remain safe. Integration with banks enables interoperability, allowing users to transact with a wide range of merchants and services. This connectivity enhances financial management and promotes trust in the wallet as a reliable digital payment solution.

  • Security Features

Mobile wallets employ robust security measures, including PINs, passwords, biometric authentication (fingerprint or facial recognition), and two-factor verification. Transactions are encrypted to prevent interception, fraud, or unauthorized access. Security protocols ensure that stored funds, personal information, and transaction details remain confidential. Many wallets also notify users of transactions in real time to detect suspicious activity. These security features build trust among users and merchants, making mobile wallets a safe and reliable platform for digital financial transactions.

  • Peer-to-Peer (P2P) Transfers

Mobile wallets support instant peer-to-peer payments, allowing users to send money directly to friends, family, or contacts. Users can transfer funds using mobile numbers, VPAs, or QR codes. P2P transfers are convenient, fast, and secure, reducing the need for cash or checks. Real-time processing ensures that recipients receive funds immediately. This characteristic makes mobile wallets particularly useful for small everyday transactions, personal payments, and bill splitting, enhancing their practicality and appeal for users who rely on quick and seamless digital payments.

  • Merchant Payments

Mobile wallets allow users to pay merchants for goods and services both online and offline. Payments can be made by scanning QR codes, using NFC technology, or entering merchant IDs. This reduces the reliance on cash and cards, streamlining the payment process for retail stores, restaurants, and e-commerce platforms. Merchants receive instant payment confirmation, improving cash flow management and reducing transaction errors. The feature enhances the overall shopping experience by providing a fast, secure, and convenient digital payment option for consumers and businesses alike.

  • Transaction History and Records

Mobile wallets maintain detailed records of all transactions, including payments, fund transfers, bill payments, and recharges. Users can view transaction history, track expenses, and generate reports for budgeting or auditing purposes. Digital records enhance transparency, reduce disputes, and provide evidence of completed payments. Access to historical data helps users manage finances more efficiently and allows merchants to reconcile accounts easily. This feature adds accountability, convenience, and reliability, making mobile wallets a practical tool for personal and business financial management.

  • Multi-Purpose Functionality

Modern mobile wallets offer multiple services beyond payments, such as bill payments, mobile recharges, ticket booking, loyalty rewards, and coupon management. Some wallets support integration with UPI, QR payments, and contactless NFC transactions. Users can manage finances, track rewards, and perform digital transactions from a single application. Multi-purpose functionality increases convenience, reduces the need for multiple apps, and promotes widespread adoption. By combining several financial services into one platform, mobile wallets become a comprehensive tool for everyday financial needs, enhancing efficiency and user experience.

Types of Mobile Wallets:

  • Closed Wallets

Closed wallets are issued by a company or merchant to be used exclusively for purchases from that specific merchant or platform. Users cannot transfer funds from a closed wallet to a bank account or other wallets. These wallets are typically used for loyalty points, prepaid balances, or refunds within a merchant’s ecosystem. For example, e-commerce platforms like Amazon or Flipkart provide wallets that can only be used for transactions on their platforms. Closed wallets encourage repeated purchases and enhance customer engagement while offering convenience for transactions limited to a particular service provider.

  • SemiClosed Wallets

Semi-closed wallets can be used at multiple merchants that have a specific tie-up with the wallet provider. Funds cannot be withdrawn to a bank account, but users can make payments at participating merchants. These wallets are popular for online shopping, food delivery, and ticket booking platforms. Examples include Paytm Wallet and PhonePe Wallet. Semi-closed wallets offer greater flexibility than closed wallets, allowing users to transact at various affiliated merchants, while still restricting direct cash withdrawal, ensuring secure and convenient digital payments across a wider network of services.

  • Open Wallets

Open wallets allow users to make payments at any merchant and also permit fund transfers to a bank account. They provide the highest flexibility among wallet types. Users can load money into the wallet and spend it for purchases, bill payments, or peer-to-peer transfers. Examples include PayPal and Google Pay (when linked with bank accounts). Open wallets combine the convenience of digital payments with the versatility of bank integration, allowing users to manage funds efficiently while ensuring secure transactions across multiple platforms and financial services.

  • Hybrid Wallets

Hybrid wallets combine features of both closed/semi-closed wallets and open wallets. They allow users to make payments to multiple merchants and, in some cases, also transfer funds to their bank accounts. Hybrid wallets often integrate UPI or card-based payments, enhancing their versatility. Examples include Mobikwik and Airtel Payments Bank Wallet. This type provides convenience, security, and multiple functionalities in a single platform, making it suitable for both personal and business transactions. Hybrid wallets encourage adoption by offering flexibility while retaining the benefits of digital transaction management and financial tracking.

Payments of Mobile Wallets:

  • Peer-to-Peer (P2P) Payments

Mobile wallets enable Peer-to-Peer payments, allowing users to transfer funds directly to family, friends, or contacts. Transactions can be executed using mobile numbers, email addresses, or QR codes linked to the recipient’s wallet. Real-time processing ensures immediate fund transfer, while secure authentication through PINs or biometrics protects user accounts. P2P payments simplify splitting bills, sending allowances, or reimbursing expenses without cash or bank transfers. Instant notifications confirm successful transactions, enhancing transparency. This method is convenient, fast, and secure, making it a core function of mobile wallets for everyday personal financial management.

  • Merchant Payments

Mobile wallets support payments to merchants for goods and services, both online and offline. Users can scan QR codes, enter merchant IDs, or use NFC-enabled payments for in-store purchases. Funds are deducted from the wallet balance or linked bank account instantly. Payment confirmations are provided in real time, ensuring both the customer and merchant are updated. This method eliminates the need for cash or card-based transactions, reduces errors, and speeds up checkout processes. Merchant payments through mobile wallets are secure, convenient, and increasingly accepted across retail, e-commerce, and service industries.

  • Bill Payments

Mobile wallets allow users to pay utility bills, mobile recharges, and subscription services directly through the app. Users can schedule one-time or recurring payments, ensuring timely settlement. Wallets provide secure authentication and encrypt transaction data to protect user accounts. Real-time processing and instant confirmation notifications enhance convenience and reliability. Bill payment via mobile wallets reduces the need for multiple platforms or physical visits, streamlining financial management. It also helps users track payment history, manage budgets, and avoid late fees. This feature is widely adopted for personal and household financial transactions.

  • Online Shopping Payments

Mobile wallets can be used for seamless payments on e-commerce platforms, apps, and websites. Users select the wallet as a payment option, enter credentials, and authorize the transaction using PINs or biometrics. Payments are processed instantly, and confirmations are sent to both the merchant and the customer. Mobile wallets reduce the need for card details, speeding up checkout and improving security. They also support cashback, discounts, and loyalty rewards, enhancing user experience. This function simplifies online shopping, ensures secure transactions, and encourages digital payment adoption for e-commerce.

  • QR Code Payments

Many mobile wallets support QR code-based payments, allowing users to pay merchants by scanning a code linked to their account. Users enter the payment amount, authenticate the transaction, and funds are transferred instantly. QR code payments are secure, fast, and reduce errors compared to manual entry. They are widely used in retail, restaurants, and services for contactless transactions. This method enhances convenience, minimizes physical interaction, and simplifies digital payments for both merchants and customers. QR-based payments are increasingly popular due to their efficiency, security, and versatility across various payment scenarios.

Collection of Costs

A collection cost is the cost incurred to collect debt that is owed, a process called debt collection. This could include expenditures for hiring a collection agency. Some contracts and regulations prescribe liquidated damages for collection costs. When collection costs occur, the debtor has pay off debt to get the collector out of collection cost.

When a consumer borrows money, finances a purchase or applies for a line of credit, he usually signs an agreement to repay the money borrowed, with interest. Most such agreements include default provisions, outlining the steps the lender may take if the borrower doesn’t pay the debt as agreed. The default provision usually contains a clause that provides for the borrower to pay the collection cost that is, all costs incurred by the lender in attempting to collect the unpaid debt.

As long as the borrower pays at least the minimum amount due, on time, the loan is considered to be in good standing. It generally takes a while before a creditor considers a loan to be in default such issues as a single late payment don’t generally lead the creditor to declare the loan in default. Generally, though, if a borrower misses two consecutive payments, most creditors will declare the loan in default and trigger the collection process.

When lenders contract with outside collection agencies to collect a defaulted debt, the collection agencies keep track of the costs they incur in collecting the debt. The postage paid to mail a collection notice, for example, is one such collection cost, as is the cost of making calls to the borrower. In many cases, though, the collection agency will simply add a flat fee or a percentage of the debt to be collected rather than itemize expenses.

Another collection cost is attorney’s fees. If the collection agency is unsuccessful in collecting the debt, the original lender will refer the case to an attorney, who will continue collection efforts, using the threat of a lawsuit to persuade the borrower to pay. The attorney generally has the right to negotiate with the debtor, and the amount under negotiation is the total amount owed to the lender plus the collection costs added by the collection agency and the attorney. If the case goes to court, the amounts are less likely to be adjusted through negotiation. If the lender’s attorney wins the case, the debtor is ordered by the court to pay the amount due, which is generally the full amount owed to the lender, plus the attorney fees and court costs.

For every job a job card is maintained, recording all expenses regarding materials labour and overheads from cost records. Actually, it is a cost sheet of a specific job.

The basis of collection of casts would follow the following pattern:

(a) Materials: Materials Requisition, Bill of Materials or Materials Issue Analysis Sheet.

(b) Wages: Operation Schedule, Job Card or Wages Analysis Sheet.

(c) Direct expenses: Direct expenses vouchers.

(d) Overheads: Standing Order Numbers or Cost Account Numbers.

It should be kept in mind that for convenience in collection of costs, all the basic documents will contain cross reference to respective production order numbers.

After completion of the job, the actual cost, as recorded in the Job Cost Sheet, is compared with the estimated cost so as to reveal efficiency or inefficiency in operation. This serves as a guide to future course of action.

It is possible to prepare a job account and debit the same with all expenses incurred on the job and credit the same with the price of the job.

The difference between the two sides would give us profit made on the job.

Difference between a Production Account and a Cost Sheet

Production Account:

Production Account is an account created under unit costing, which exhibit, the product produced, total cost of sales and the per unit cost incurred during the given period.

Production Account is something that integrates into itself, the components of cost sheet and the trading and profit and loss account. It not only includes the total cost of production but also accounts for the selling and distribution overheads.

  • It consists of four parts. The first part gives prime cost, second part gives cost of goods manufactured, third part shows gross profit and fourth part shows net profit.
  • It is based on double entry system.
  • It shows the cost in aggregate and thus facilitates comparison with other financial accounts.
  • It is prepared in the form of an account.
  • It is not useful for preparing tenders and quotations.
  • Expenses are not classified in this account.
  • It is based on actual figures of expenses.
  • No comparison in possible due to non-availability of previous year’s figures.
  • It is prepared for each production department.

Cost Sheet:

Cost sheet can be described as a statement of cost expended or to be expended, by the company in connection to the cost unit or cost centre, for a definite period or level of activity. It exhibits both cost per unit of production and total cost. Simply put, a cost sheet is a periodical statement, which accounts for the all the cost of a cost centre.

  • It presents the elements of cost in a classified manner and the cost is ascertained at different stages such as prime cost, works cost, cost of production, cost of goods sold, cost of sales and total cost.
  • It is not based on double entry system.
  • It shows the cost in detail and analytical manner which facilitates comparison of cost for the purpose of cost control.
  • It is prepaid in the form of a statement.
  • Estimate cost sheets can be prepared on the basis of actual cost sheets and these are useful for preparing tenders and quotations.
  • Expenses are classified to ascertain different divisions of cost as prime cost, works cost, total cost etc.
  • It is based on actual and estimated figures of expenses.
  • Figures of previous year are provided to enable comparison.
  • It is prepared for each job and sometimes for the whole factory also.

Production Account

Cost Sheet

Form It is prepared like an account It is prepared in the form of a statement.
Double entry It is based on double entry system and there are debit and credit side. It is not based on double entry system.
Period It is prepared after completion of production. It is prepared with a view ascertain total-cost as well as per unit cost of production.
Comparative study Such comparative study is not possible in these methods. Comparative study for two periods or two type of production is feasible.
Comparison with financial accounts Results can be compared with financial account’s results. Results cannot be compared with financial account’s results.
Cost analysis Different items of cost are shown as totals and are not analyzed. Detailed analysis of cost is made to control different elements of cost, viz. material, labor and expenses.

Production Account

Production Account is a statement of cost or cost-sheet in a ledger account form, showing output during a given period, total cost and per unit cost incurred during the period and their components, as also the profit or loss for that period.

According to Glover and Williams, ‘The term Production Account is used to denote a particular form of Manufacturing Account, prepared in conjunction with the financial accounts in order to show the actual cost of producing the goods manufactured during the period under review. These accounts may be drawn up at short intervals e.g. monthly’.

Production Account is an account created under unit costing, which exhibit, the product produced, total cost of sales and the per unit cost incurred during the given period.

Production Account is something that integrates into itself, the components of cost sheet and the trading and profit and loss account. It not only includes the total cost of production but also accounts for the selling and distribution overheads.

There are three parts of a production account, in which the first part represents the cost of production, the second one shows the cost of goods sold and the last indicates the cost of sales, i.e. total cost.

It should be noted that Production Account is prepared in the form in which Trading Account is prepared. It has normally two parts. The first part gives total cost as well as cost per unit. The second part gives the cost of goods sold and sales.

Introduction, Meaning, Features, Application of Operating Costing

Operating costing is an extension and refined form of process costing. It is also more or less very similar to single or output costing. The operating costing gives more emphasis on providing services rather than the cost of manufacturing an article. The services provided may be for sale to the general public or they may be provided within an organization.

Features:

  • Documents like the daily log sheet, operating cost sheet, boiler house cost sheet, canteen cost sheet etc. are used for the collection of cost data.
  • Uniformity of service to all the customers.
  • Intangible products: Service organizations do not produce tangible goods. On the other hand, they are engaged in providing services to the public.
  • It can be applied to the services within the organisation as well as extending services to the community at large.
  • Total costs are averaged over the total amount of service rendered.
  • The cost unit may be simple in certain cases, and composite or compound in other cases like transport undertakings.
  • Involves fixed and variable costs. The distinction is necessary to ascertain the cost of service and the unit cost of service.
  • Many stages and processes: The conversion of basic materials into services involves many stages and processes.
  • It is not concerned with accounting for inventories, other than those for miscellaneous supplies. There is nothing like finished services inventory similar to finished goods inventory.
  • Service undertakings do not produce physical articles for stock and sale. But services are sold to consumers.

Objectives

  • This system requires a more detailed but simpler statistical data for proper costing.
  • Unlike in other methods of costing, selection of cost unit is difficult in operating costing.
  • The amount of working capital required to meet out the day-to-day expenses, is comparatively less.
  • These undertakings are engaged in rendering services of unique nature to their customers.
  • Operating costs are mostly period costs.
  • In the case of these undertakings, a proper distinction between fixed and variable cost is of utmost importance since the economies and scale of operations considerably affect the cost per unit of service rendered. For example, in case of a transport company if the buses run capacity packed, the fixed cost per passenger shall be lower.
  • These undertakings are required to invest a large proportion of their total capital in fixed assets e.g., trucks, buses, ships, aircrafts, railway engines, wagons, railway lines, etc.

Classification of Operating Cost

The operating costs can be classified into three categories. For example, in the case of a transport undertaking, these three categories are as follows:

Operating and running charges: It includes expenses of variable nature. For example:

  • Expenses on petrol, diesel
  • Lubricating oil, and grease, etc.
  • Wages of the driver, conductor, etc. (if payment is based on time or distance of trips)
  • The commission is taking on the bridge (toll)
  • Depreciation (if allocated based on mileage run and treated as variable expenses)

Maintenance charges: These expenses are semi-variable and include the cost of:

  • Tires and tubes
  • Repairs and maintenance
  • Spares and accessories, overhaul, etc.

Fixed or standing charges: These costs are fixed in nature though the operation is on standing position, which includes:

  • Garage rent
  • Insurance
  • Road license
  • Depreciation
  • Interest on capital
  • Administrative overheads
  • Motor vehicle tax
  • Garage rent
  • General supervision
  • Salary of an operating manager, supervisor, etc.

Canteen or Hotel costing

Canteen Costing

The government organizations, factories, companies, offices, colleges, schools and even hospitals have canteens to provide affordable foodstuff like meals, refreshment, snacks, etc. to the staff, students and patients.

The canteen manager or supervisor keeps control over the costs and performs service costing to ascertain revenue of these business organizations. The costs involved in canteen services include the cost of material, labour, services, consumable stores and miscellaneous overheads.

The object of canteen costing is to ascertain the cost per meal, cost per cup of tea etc.

In a canteen, the expenses are generally classified as follows:

  • Wages and salaries of staff e.g., cooks, helpers, waiters and supervisors.
  • Provisions like meat, fish, fruits, flour, oil, milk, sugar, cream, tea, coffee, and soft drinks.
  • Services like steam, gas, electricity, power, water etc.
  • Consumable stores like cutlery, crockery, glassware, table linen, mops and washing up clothes, drying up clothes, cleaning materials, dust pans and brushes.
  • Miscellaneous overheads like rent, rates, depreciation and insurance.

A monthly operating cost statement is usually prepared to ascertain the total cost and cost per meal. As most factory canteens are subsidised by the employer to some extent, the amount of subsidy is deducted from the total cost.

Hotel Costing:

The hotels provide accommodation to the guests as services; thus, it involves a high maintenance cost along with the fixed cost. The fixed cost includes depreciation, staff salaries, interest on capital, taxes, etc. Whereas, variable cost involves electricity charges, temporary staff salary, etc.

A hotel is engaged in providing food, accommodation and other comforts to its customers. Costs incurred by a hotel may be fixed or variable. Fixed costs may include salaries of staff, depreciation of fixed assets etc., while variable costs may comprise lighting and power charges, wages of room attendants etc. The object of hotel costing is to ascertain the cost per room or cost per man.

Hospital costing and Transport Costing

Hospital costing

The services provided by the medical organizations like hospitals health centres, nursing homes, medical camps and clinics require cost analysis, which is possible through service costing.

The hospital cost includes fixed charges such as labour salaries, maintenance charges, rent, administration expenses and other overheads. Also, the variable charges like medicines, bed charges, doctors fees, etc. are involved in the total cost.

A hospital is engaged in providing various medical services to the patients and hospital costing is applied to determine the cost of these services.

A hospital may have the following departments on the basis of functions performed by them:

  • Outdoor Patient Department (O.P.D.).
  • Indoor Patient Department (Medical Wards).
  • Medical Service Departments e.g., X-Ray Department, Scanning Centre, Pathology Laboratory etc.
  • General Service Departments e.g., Boiler House, Power House, Catering Department, Laundry Room, Administrative Office, Works Maintenance Department etc.
  • Miscellaneous Service Departments i.e., the departments engaged in providing services to the above four departments such as transport department, dispensary, general porting etc.

The operating costs of Outdoor Patient Department, Indoor Patient Department, Medical Service Departments and General Service Departments are determined with reference to the suitable unit of cost and in doing so the costs of miscellaneous service departments are apportioned to them on some suitable basis.

The common units of cost of various departments in a hospital are follows:

  • Outdoor Patient Department Per Out-patient attended.
  • Indoor Patient Department Per Room-day.
  • X-Ray Department Per 100 units.
  • Scanning Centre per Case
  • Pathology Laboratory per 100 Requests
  • Laundry Department per 100 items laundered
  • Catering Department per Patient per Week.

The costs of a hospital are divided into fixed and variable costs. Fixed costs may comprise salaries of administrative staff, depreciation of building, rent of building, depreciation of surgical and medical equipments etc., while variable costs may comprise light and power, water, laundry charges, food supplied to patients etc.

Transport Costing

Transport Costing refers to the determination of the cost per unit of services rendered by a vehicle. Its include Water, Air, Road and Railways. Motor transport includes Buses, Taxies, Private Cars, Carriers and Lorries etc. E.g. The cost/passenger/km or cost/ton/km.

Objects of Transport Costing

  1. It helps in controlling, operating and maintenance costs.
  2. Cost of using own vehicle and hired vehicle can be compared.
  3. Operating costs of different vehicles can be compared and thus efficiency can be improved.
  4. Comparison of oil consumption and time taken for a trip with other trips is possible.
  5. Proper apportionment of costs to different departments which use the service is possible.
  6. It provides information for giving quotation and fixing the rates.

Objectives of Transport Costing

  • To find cost per unit of operating a vehicle and to fix the rate for the carriage of passengers or goods.
  • The control of the cost of operating each vehicle.
  • To compare the cost per unit of one means of transport with that of another, and to find out the profitable means of transport.
  • To compare the cost per unit of operating one vehicle, with another vehicle, and to ascertain the efficiency of each vehicle.
  • To help to fix the hire charges of a vehicle where a vehicle is given on hire.

Cost Classification

The expenses incurred by a transport concern can be classified into three categories.

  1. Fixed charges or Standing charges.
  2. Maintenance charges.
  3. Operating or Running charges.

 

  1. Fixed Charges or Standing Charges

It includes expenses, which remain fixed, whatever may be the distance covered, or trips made. The vehicle may be idle, but these expenses have to be met. Therefore, they are called as fixed charges.

Example: Garage rent, insurance premium, road license fee, interest on capital, vehicle tax, establishment expenses of the work shop, head office expenses, depreciation of the vehicle (based on time), wages of drivers, conductors etc. (based on amount to be paid on a fixed rate, regardless of distance covered).

  1. Maintenance Charges

These expenses are incurred on the repairs and maintenance of the vehicle, so as to keep the vehicle in proper condition. They are semi-variable or semi-fixed in nature.

Example: Repairs and maintenance, spares and accessories, wear and tear of tyres and tubes, supervision expenses, painting charges, overhaul expenses.

  1. Operating Charges

These expenses are incurred on the actual running of the vehicle. They vary with the distance covered or the trips made. They are variable in nature.

Example: Petrol or diesel expenses, lubricating oil and grease, salaries and wages of drivers, conductors etc. (if it depends upon the distance covered, or by the number of trips made), depreciation of vehicles (based on the mileage run) etc.

Advantages:

The usefulness of transport costs becomes apparent when we consider the following advantages:

(a) Choosing between alternative means of transport. A transport company- owning Lorries may compare the cost of using a lorry with the prevailing railway rates and decide to make use of the alternative if that appears to be cheaper.

(b) Comparing the cost of maintaining one vehicle with the cost of another vehicle of the same type.

(c) Determining the basis for charging to departments using the service.

(d) Determining the price at which a vehicle should be hired out.

(e) Comparison between owned transport and hired transport to decide whether it is economical to go in for a hired one.

Power house costing or Boiler house costing

Power House Costing is concerned with the ascertainment of cost per unit of steam or electricity produced. The costs of producing steam used in power house for the generation of electricity is also included in the power house costs.

The specimen of cost sheet prepared by power-house:

 

Cost Sheet

 
Period:  

Output…

Particulars

Total

Rs.   P.

Per Kwt.

Rs. P.

(A) Fixed expenses    
  Plant Supervision    
  Administration Overheads    
  Depreciation    
(B) Variable Expenses:    
  Operating Labour    
  Repairs and Maintenance    
  Coal Consumed    
  Lubricants, Spares and Stores    

Boiler House Costing (With Cost Sheet Format)

Operating Costing is also applied in those undertakings engaged in steam production. In large firms, a boiler house is a service department providing services to production departments. The total costs are obtained for producing steam. A cost unit is generally in terms of pounds.

Boiler house cost sheet

Month

Total Steam Produced

Total Consumption
Particulars Cost per 1000 lb Total cost
1 2 3
(A) Fixed Overheads:
Rent, rates etc.
Depreciation of plant
Depreciation of building
Insurance
(B) Maintenance charges
Metres
Furnace
Service Material
Tools and Accessories
© Labour charges
Coal handlers
Ash removes
(D) Fuel
Fuel
Power
Water charges
Water purchased
Water softening
(F) Supervision and other charges
Foreman
Engineers
General labours
Cleaners
Total

Introduction, Meaning, Essential Features, Applications, Types of Contract Costing, Cost-plus Contract, Target-price Contracts

Contract Costing is a form of specific order costing used predominantly in the construction industry and other sectors where work is executed as per customer specifications over a long period. It involves tracking costs associated with a particular contract or project, which may span months or years. Each contract is treated as a cost unit, and all direct and indirect expenses—like materials, labor, overheads, and plant usage—are allocated accordingly. Contract Costing provides detailed insights into the profitability and financial status of individual contracts. It is particularly useful for large-scale projects such as buildings, roads, bridges, and shipbuilding, where accurate cost monitoring and control are essential.

Essential Features  of Contract Costing:

  • Project-Based Costing

Contract costing is applied to long-term, project-specific work where each contract is treated as a distinct cost unit. This means all costs—materials, labor, overheads—are identified and recorded separately for each contract. It allows businesses to track the cost and profitability of each individual project. This feature is especially useful in industries like construction and engineering, where contracts are customized, large in scale, and vary significantly in duration and resource requirements. Maintaining separate accounts helps ensure accurate billing, effective cost control, and performance evaluation for every project undertaken by the business.

  • Long-Term Nature of Contracts

Contracts in contract costing usually extend over a long period—several months or even years. Due to this extended duration, costs are incurred over various accounting periods. As a result, income recognition and cost tracking are done progressively. This long-term feature also makes it necessary to account for work-in-progress and use specific methods like the percentage of completion to estimate revenue and profit. This helps in fair financial reporting and ensures that the costs and revenues are matched properly over the life of the contract rather than being recorded only upon completion.

  • Site-Based Production

Unlike traditional manufacturing done in factories, contract work is typically performed at the client’s location or a specific project site. This means that materials, labor, and machinery are transported to the site, and costs are accumulated there. The site-based nature makes it necessary to manage logistics, supervise operations closely, and maintain on-site records. This feature also affects cost control, as variable factors like site conditions, weather, and local labor availability can impact expenses. Therefore, effective on-site cost monitoring and control systems are critical in contract costing.

  • High Value and Specificity

Contracts are usually high in monetary value and tailored to the specific needs of a client. Due to this, there is a detailed contract agreement outlining the scope, specifications, timeline, and payment terms. The high value and customization mean that even minor cost deviations can significantly affect profitability. Therefore, each contract requires careful planning, budgeting, and execution. Contract costing ensures that resources are efficiently used, expenses are controlled, and every cost component is tracked to provide transparency and support informed decision-making throughout the project lifecycle.

  • Use of Progress Payments and Retention Money

In contract costing, payments are typically made in stages based on work completed, known as progress payments. These payments are certified by architects or engineers and form a part of the contractor’s revenue. A portion of each payment may be withheld by the client as retention money to ensure contract completion and quality standards. This staged payment approach helps contractors manage cash flow over long-duration projects. Contract costing provides the mechanism to track completed work, recognize revenue proportionately, and account for outstanding payments and retention money accurately in financial records.

  • Recording of Work-in-Progress (WIP)

Since contracts take time to complete, a significant portion of the work might still be under execution at the end of an accounting period. This incomplete work is termed Work-in-Progress (WIP). In contract costing, WIP must be valued and recorded properly to show a fair picture of the organization’s financial position. It includes the value of work certified, uncertified work, and associated costs. Accurate tracking of WIP ensures that revenue and profit are correctly matched with the costs, supporting reliable financial reporting and performance evaluation of ongoing contracts.

Applications of Contract Costing:

  • Construction Industry

Contract costing is most widely applied in the construction sector for projects like buildings, highways, bridges, dams, and tunnels. Each construction project is treated as a separate contract with specific plans, materials, labor, and equipment. Costs are tracked and controlled individually for each contract, ensuring financial clarity. Progress payments, retention money, and work-in-progress valuations are central to these projects. Contract costing helps in tracking the profitability of large construction assignments and assists in managing long project durations by monitoring costs against budgets and billing milestones in an organized and transparent manner.

  • Shipbuilding Industry

Shipbuilding involves the design and construction of ships, submarines, and other marine vessels, usually commissioned through individual contracts. These contracts are complex, capital-intensive, and span several months or years. Due to their uniqueness and high cost, each shipbuilding order is tracked independently using contract costing. Materials, specialized labor, and overheads are assigned to specific vessels, making cost control and performance evaluation easier. The method also allows for appropriate revenue recognition over the contract period and helps in financial planning, especially where milestone-based or stage-wise payments are involved.

  • Civil Engineering Projects

Large-scale civil engineering contracts—such as railway construction, airports, metros, irrigation systems, and pipelines—rely heavily on contract costing. These projects require precise tracking of direct and indirect costs over extended durations and vast geographical areas. Contract costing helps engineers and financial managers control budgets, assess profitability, and allocate resources efficiently. Progress billing, retention clauses, and work certifications are used extensively in such projects, and contract costing provides the framework to manage them. This system ensures accurate reporting of project status, facilitates client billing, and improves accountability in public and private infrastructure developments.

  • Road and Highway Development

Government and private contracts for developing roads, highways, and expressways involve large investments and extended timelines. Contract costing ensures that each road or stretch under construction is treated as an individual contract with its own cost structure. Costs for earthwork, surfacing, bridges, labor, and materials are tracked against milestones. The method provides insights into whether the contract is profitable, under-budget, or experiencing cost overruns. It is also useful in documenting and justifying claims for extra work or delays. Thus, contract costing supports cost control, contract management, and financial accountability in transport infrastructure development.

  • Aircraft Manufacturing and Heavy Engineering

In industries where products like aircrafts, turbines, and heavy machinery are built to customer specifications, contract costing is essential. Each product is unique and made as per contractual terms, often with complex engineering requirements. Materials, labor, R&D, and testing costs are captured individually for each unit. Contract costing helps determine actual production costs, recognize revenue in stages, and manage long manufacturing cycles. It allows the manufacturer to plan resources effectively and ensures the contract remains financially viable, especially when dealing with strict timelines, high precision, and compliance requirements.

  • IT and Software Development Projects

Custom software development and IT system implementation projects also use contract costing, especially when undertaken on a project-by-project basis. Each client’s software or system is unique, and development may last for months. Costs such as programmer salaries, testing tools, cloud services, and development hours are tracked per contract. Progress payments, agile development cycles, and milestone billing make contract costing a suitable approach. It ensures transparency for clients and helps IT companies monitor profitability, control overruns, and schedule project delivery efficiently, all while complying with accounting standards and client expectations.

Types of Contract Costing:

  • Cost-Plus Contract

A Cost-Plus Contract is an agreement where the contractor is reimbursed for all actual costs incurred in completing the project, along with an additional amount or percentage as profit. This type of contract is ideal when the scope of work is uncertain or may change during execution, such as in R&D or complex infrastructure projects. It provides flexibility to the contractor and ensures that unexpected costs do not lead to financial loss. However, clients often retain the right to audit expenses, and strict cost control is required. Transparency, trust, and regular reporting are critical to the success of such contracts.

Total Payment to Contractor = Actual Cost Incurred + Profit Margin (or Fee)

Where:

Actual Cost Incurred = Cost of materials + labor + overheads, etc.

Profit Margin = Either a fixed amount or a percentage of cost

  • Target-Price Contracts

Target-Price Contracts are agreements where a target cost for the contract is pre-agreed by both the client and the contractor. If the actual cost is lower than the target, the savings are shared based on an agreed ratio. Conversely, if the cost exceeds the target, the overrun is also shared. This system encourages both parties to control costs and improve efficiency. These contracts are useful in projects where price flexibility is needed but cost incentives are desired. They promote collaboration, cost consciousness, and performance improvement, and are often used in defense, aerospace, and other large-scale public or private sector contracts.

Final Payment = Actual Cost ± Contractor’s Share of Gain or Loss

Where:

Target Price = Agreed estimated cost of contract

Actual Cost = Total incurred cost

Difference = Target Price – Actual Cost

Gain/Loss Share = Difference × Agreed sharing ratio (e.g., 50:50)

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