Tag: conflict resolution

Meetings are integral to effective business communication and decision-making processes. They provide a platform for collaboration, information exchange, and problem-solving among team members or stakeholders. Properly conducted meetings with a well-prepared agenda ensure productive discussions and the achievement of organizational goals.

Conduct of a Meeting

Conducting a meeting requires planning, coordination, and execution to ensure efficiency and effectiveness. Here are the key steps:

1. Define the Purpose of the Meeting

Every meeting should have a clear purpose, such as discussing project updates, brainstorming ideas, resolving conflicts, or making decisions. The purpose sets the tone and scope of the discussion.

2. Select the Participants

Only relevant participants should be invited to ensure meaningful contributions. Having too many attendees can dilute focus, while too few may hinder decision-making.

3. Prepare and Distribute the Agenda

An agenda outlines the topics to be discussed, ensuring participants are well-prepared. It provides structure and helps manage time effectively.

4. Choose an Appropriate Venue

The venue should be convenient, accessible, and conducive to discussions. For virtual meetings, select a reliable online platform.

5. Appoint a Chairperson

The chairperson is responsible for guiding the meeting, maintaining order, and ensuring discussions stay on track.

6. Start the Meeting on Time

Punctuality demonstrates professionalism and respects participants’ time. Late starts disrupt the flow and reduce productivity.

7. Follow the Agenda

Stick to the agenda to ensure all topics are covered within the allocated time. Avoid irrelevant discussions that deviate from the meeting’s purpose.

8. Encourage Participation

The chairperson should foster an inclusive environment where all participants feel comfortable sharing their ideas and opinions.

9. Summarize and Document Outcomes

Summarize key points, decisions, and action items before concluding the meeting. Document the minutes and share them with participants for clarity and accountability.

10. End with a Call to Action

Assign responsibilities and set deadlines for follow-up actions. Clearly define next steps to ensure implementation of decisions.

Agenda:

An agenda is a detailed plan or list of topics to be discussed during a meeting. It is essential for guiding discussions and ensuring productivity.

Importance of an Agenda

1. Provides Focus: An agenda keeps discussions aligned with the meeting’s objectives, avoiding distractions.
2. Time Management: It allocates time for each topic, ensuring the meeting stays within the scheduled duration.
3. Enhances Preparation: Participants can prepare for the discussion, contributing more effectively.
4. Encourages Participation: With prior knowledge of the topics, attendees are more likely to engage in discussions.
5. Reduces Confusion: A clear agenda minimizes misunderstandings and ensures everyone is on the same page.

Components of an Agenda

1. Title of the Meeting: Clearly state the purpose, such as “Project Planning Meeting” or “Quarterly Review.”
2. Date, Time, and Location: Specify when and where the meeting will take place or provide login details for virtual meetings.
3. List of Participants: Include the names of attendees or roles expected to participate.
4. Objectives of the Meeting: Outline the goals to provide a clear direction.
5. Topics for Discussion: List the subjects or issues to be addressed, along with the time allocated for each.
6. Order of Discussion: Arrange topics in a logical sequence to maintain coherence.
7. Supporting Materials: Attach or reference documents, reports, or data required for the meeting.
8. Time Allocations: Specify the duration for each agenda item to manage time efficiently.
9. Action Items and Deadlines: Highlight tasks and deadlines to be discussed or assigned during the meeting.

Best Practices for Conducting Meetings

• Start with a Welcome: Begin with a greeting or introductory remarks to set a positive tone.
• Encourage Openness: Create a culture of openness where all opinions are valued.
• Stay Neutral: The chairperson should remain impartial to foster fair and unbiased discussions.
• Use Visual Aids: Utilize tools like presentations or charts to enhance understanding.
• Conclude Effectively: End with a summary of outcomes and a clear action plan.

Notice is a formal written or printed announcement that informs individuals or groups about an upcoming meeting, event, or activity. It acts as a preliminary communication tool to ensure participants are aware of the details and can prepare accordingly.

Features of a Notice

1. Clarity: It should be clear, concise, and unambiguous.
2. Purpose: Specifies the reason for the meeting or event.
3. Details: Includes essential information like date, time, venue, and agenda.
4. Format: Generally follows a formal structure.

Importance of a Notice

• Ensures participants are informed well in advance.
• Provides an opportunity for preparation.
• Serves as a reference document.

Sample Format of a Notice

• Title: “Notice”
• Heading: Purpose of the meeting/event (e.g., “Annual General Meeting”).
• Body: Date, time, location, and agenda.
• Signature: Issuer’s name and designation.

Notes

Notes are brief written records that capture the key points, discussions, or decisions during a meeting or conversation. They serve as a quick reference for participants and help retain important information.

Characteristics of Notes

1. Brevity: Only essential details are recorded.
2. Relevance: Focuses on the main topics of discussion.
3. Structure: Follows the order of the meeting or conversation.
4. Accessibility: Easy to review and understand.

Importance of Notes

• Helps in recalling key points.
• Acts as a foundation for preparing detailed minutes.
• Provides clarity on responsibilities and next steps.

Best Practices for Note-Taking

• Preparation: Review the agenda beforehand to identify key points.
• Focus: Concentrate on capturing decisions, action items, and significant discussions.
• Review: Cross-check notes for accuracy after the meeting.

Minutes

Minutes are the formal written records of a meeting, capturing details of the discussions, decisions, and action items. They serve as an official document for future reference.

Features of Minutes:

1. Accuracy: Records details comprehensively without misinterpretation.
2. Structure: Organized format, often aligned with the agenda.
3. Timeliness: Prepared and circulated promptly after the meeting.
4. Legality: May serve as a legal record in case of disputes or audits.

Components of Minutes:

1. Meeting Details: Date, time, venue, and type of meeting.
2. Participants: Names of attendees and absentees.
3. Agenda Items: Topics discussed, in the order listed.
4. Discussions and Decisions: Summaries of key points and resolutions passed.
5. Action Items: Tasks assigned, along with deadlines and responsible individuals.
6. Approval: Signature of the chairperson or secretary confirming accuracy.

Importance of Minutes:

• Provides a formal record for accountability and transparency.
• Helps absent members stay updated.
• Serves as a reference for evaluating progress and implementing decisions.

Best Practices for Writing Minutes:

• Preparation: Use the agenda as a framework for recording discussions.
• Objectivity: Avoid personal opinions; stick to facts.
• Clarity: Ensure language is clear and professional.
• Verification: Review and confirm details before distribution.

Key differences between Notice, Notes, and Minutes

An Office Memorandum (OM) is a formal written document used for internal communication within an organization. It is issued to convey important information, directives, or decisions from higher authorities to employees or departments. The purpose of an OM is to ensure clarity, facilitate effective communication, and maintain an official record of organizational actions.

Typically, an office memorandum includes key elements such as the subject, reference number, date of issue, the body of the memorandum detailing the information or instructions, and the signature of the authorized person. It is commonly used for policy changes, announcements, procedural updates, or reminders within the organization.

Uses of Office Memorandum:

• To Provide Information
• To Issue Instruction
• To Convey Policy Decision
• To Offer/Invite Suggestion
• To Record/Report an Agreement
• To Establish Accountability
• Helps you to avoid meeting personally, when necessary

Basic Principles and Characteristics of Office Memorandum

• Necessary and Sufficient Information
• Do not Assume that Everyone knows Everything related to the issue discussed in the Memo
• Be Clear, Concrete and Specific
• Easy-to-Understand
• Explain with Ease and Co-operation
• NO Emotional Appeal

Office Orders

An office order is a formal written communication issued by an authority within an organization to communicate specific instructions, directives, or decisions. These orders are intended to guide employees or departments in carrying out particular tasks, adhering to policies, or complying with organizational protocols. Office orders are commonly used in both public and private sector organizations for various purposes, including assigning duties, approving leave, issuing promotions, or making administrative changes.

Typically, an office order includes several key elements: the title or heading (indicating it is an office order), a reference number for tracking purposes, the date of issue, the subject of the order, and the content which details the specific instructions or information. The order may also include effective dates and any actions required from the concerned parties.

Office orders ensure clarity and accountability in communication and are typically issued by senior management or departmental heads. They can be circulated to individuals, teams, or entire departments, depending on the nature of the communication. These orders are considered official and are often archived for record-keeping and future reference. In some cases, employees may be required to acknowledge receipt of the order to ensure proper compliance.

Press Release

Press release is a written communication used to announce or share news, events, or updates with the media, organizations, or the public. Its primary purpose is to provide relevant information in a clear, concise, and professional manner to generate media coverage and inform the target audience. Press releases are often distributed to journalists, editors, and news outlets to ensure wide dissemination.

A press release typically includes several key components: a headline, which grabs attention; a subheadline that adds more context; dateline with the date and location; introduction summarizing the news; a body providing further details and context; quotations from relevant individuals to add credibility; and contact information for follow-up questions.

Press releases are commonly used in various industries for product launches, company announcements, event promotions, crisis communication, and updates on corporate initiatives. They play an essential role in shaping public perception and maintaining a company’s relationship with the media. In the digital age, press releases are also distributed through websites, social media, and email to enhance reach and visibility. Overall, an effective press release can significantly influence a company’s public image and garner attention from the media and public.

Business Letter Writing is the process of composing formal correspondence for professional communication between individuals, organizations, or institutions. Business letters are used to convey messages such as inquiries, requests, complaints, offers, or confirmations. They follow a specific format, ensuring clarity, professionalism, and respect in communication. A typical business letter includes elements like the sender’s address, date, recipient’s address, subject line, salutation, body (divided into paragraphs), closing, and signature. The tone of a business letter is usually formal and polite, reflecting the professional nature of the communication. Proper grammar, punctuation, and structure are essential for effective business letter writing.

Need of Business Letter Writing:

• Professionalism and Formality

Business letters offer a formal means of communication that maintains a professional tone and appearance. In the corporate world, formal communication helps establish respect and trust between organizations and individuals. A business letter conveys professionalism, which is crucial for creating and maintaining a positive image, especially when dealing with clients, partners, and external stakeholders.

• Clarity and Precision

Business letters provide an opportunity to convey messages in a clear, organized, and precise manner. They help to articulate the purpose of the communication effectively, ensuring there is no room for confusion. Unlike verbal communication, written letters allow the sender to carefully craft their message, ensuring the recipient understands exactly what is being communicated, whether it’s a request, instruction, or agreement.

• Official Documentation

Business letters serve as official documentation of correspondence, decisions, and agreements. They are often considered legal records that can be referred to in the future if needed. Written communication ensures that important details, such as terms of agreements, deadlines, and instructions, are preserved for future reference, making them essential for businesses to maintain transparency and accountability.

• Record Keeping

In many organizations, keeping a written record of correspondence is crucial for both legal and operational reasons. Business letters provide a tangible record of communication, which can be stored and retrieved for future reference. This is particularly important in cases of disputes, clarifications, or contract enforcement, where having a written document helps resolve issues effectively.

• Building and Strengthening Relationships

Business letter writing is vital for building and strengthening relationships with clients, partners, suppliers, and employees. Letters expressing appreciation, congratulations, or goodwill can foster positive relationships and trust, which are essential for long-term business success. Well-written letters are a powerful tool for cultivating goodwill and maintaining strong professional connections.

• Clarity in Communication

Business letter allows the sender to organize and present their thoughts logically and coherently, reducing the likelihood of miscommunication. It helps in conveying complex information clearly, particularly when dealing with technical details, important instructions, or sensitive matters. Unlike oral communication, written letters give both parties time to review and process the content carefully.

Functions of Business Letter Writing:

• Conveying Information

Business letters are a primary means of transmitting information in a clear and structured manner. Whether it’s announcing new policies, sharing company updates, or communicating results, letters ensure that information is documented and can be referred to later. This function helps prevent misunderstandings and provides recipients with accurate details. For example, a company may use a business letter to inform employees of changes in work schedules or procedures.

• Formal Communication

Business letters provide a formal, professional medium for communication, establishing a sense of authority and seriousness. In formal business dealings, such as with suppliers, clients, or government bodies, letters are often preferred over casual or informal means of communication, like emails or phone calls. This formal tone ensures that the content is taken seriously, reinforcing the professional image of the sender and the organization.

• Making Requests

Business letters are often used to request action or information from others. Requests could involve seeking information, placing orders, asking for clarification, or requesting permission for an action. A well-written business letter ensures that the request is clear and polite, increasing the likelihood of a positive response. For example, an organization may send a business letter to request approval for a budget increase or seek feedback on a proposal.

• Providing Instructions or Directives

Business letters are an effective way to communicate instructions or directives to employees, clients, or stakeholders. These letters ensure that the recipients have a documented record of what is expected of them, along with the details required for completing tasks. This function helps in maintaining clarity in operations and can be used for assignments, job duties, deadlines, and expectations. For example, a manager may send a letter detailing a new task or project guidelines to their team.

• Confirming Agreements or Transactions

Business letters are commonly used to confirm agreements, contracts, or transactions that have taken place. These letters serve as legal documents that can be referenced in the future, providing a clear and binding confirmation of terms. They are important in industries such as real estate, banking, and legal services, where written confirmation of agreements is critical for clarity and protection of rights. For instance, after a meeting, a company may send a business letter confirming the terms of a business deal.

• Building and Maintaining Relationships

Business letters play a significant role in building and maintaining professional relationships with clients, customers, vendors, and other business associates. Through thoughtful and well-crafted letters, businesses can express gratitude, offer congratulations, or extend invitations, thus strengthening bonds. For example, sending a letter of appreciation to a long-term client helps reinforce the business relationship and fosters goodwill.

Kinds of Business Letter Writing:

Business letter writing can be categorized into several types based on the purpose and nature of the communication. Each type has its specific format, tone, and style suited to the context.

1. Inquiry Letter

An inquiry letter is written to request information about products, services, policies, or any other details from another company or individual. It is often used when a business seeks to gather information before making decisions or purchases. The letter should be polite, direct, and clearly outline the information required.

2. Order Letter

An order letter is written by a business to place an order for goods or services. It includes specifics such as the quantity, type of product, and delivery instructions. An order letter is formal and ensures both the buyer and seller are on the same page regarding the terms of the transaction.

3. Complaint Letter

A complaint letter is written when a business or individual wishes to address dissatisfaction with a product, service, or situation. The letter highlights the issue, suggests possible resolutions, and expresses expectations for improvement. It should maintain a professional tone, even when addressing concerns or negative situations.

4. Adjustment Letter

An adjustment letter is a response to a complaint letter. It acknowledges the issue raised by the complainant and outlines the steps taken to resolve the problem. The tone is conciliatory, aiming to reassure the recipient that their concerns are being addressed and that corrective actions will be implemented.

5. Sales Letter

A sales letter is written to persuade potential customers to buy a product or service. It emphasizes the benefits, features, and advantages of the offering, aiming to generate interest and motivate the recipient to take action. The tone is persuasive and enthusiastic, often accompanied by a call to action.

6. Cover Letter

Cover letter is typically sent alongside a resume when applying for a job. It introduces the applicant to the potential employer, highlights relevant qualifications, and expresses interest in the position. A cover letter complements the resume by providing context and personal insights into the candidate’s suitability for the job.

7. Resignation Letter

A resignation letter is written by an employee to formally announce their intention to leave the company. It typically includes the reason for resignation, the notice period, and an expression of gratitude. The tone of the letter should remain professional, regardless of the circumstances leading to the departure.

8. Recommendation Letter

A recommendation letter is written by an individual to endorse someone for a job, scholarship, or other opportunity. It highlights the strengths, qualifications, and character of the person being recommended. A recommendation letter plays a key role in helping the recipient gain credibility and opportunities.

9. Thank You Letter

A thank you letter is a polite letter written to express appreciation for a favor, gift, service, or opportunity. In a business context, thank you letters are sent after job interviews, meetings, or to acknowledge assistance or support received. This letter helps to strengthen professional relationships.

10. Memo (Memorandum)

A memo is an internal communication tool used within an organization to share information, instructions, or updates. It is typically brief, focused, and to the point, ensuring that key messages are conveyed effectively to employees or departments. Memos often address policy changes, meeting announcements, or project updates.

11. Promotion Letter

A promotion letter is written to inform an employee about a promotion within the organization. It usually outlines the new job responsibilities, benefits, and the expectations for the promoted position. The tone is celebratory and motivational, reinforcing the value the employee brings to the organization.

12. Appointment Letter

An appointment letter is issued to formally offer employment to a candidate. It specifies the terms and conditions of the job, such as job title, salary, and other benefits. The letter is legally binding and sets the foundation for the working relationship between the employee and employer.

Report writing is an essential skill in business communication, used for providing detailed information, analysis, and recommendations on specific topics. However, it comes with its own set of challenges.

1. Lack of Clear Purpose

One of the most common issues in report writing is a lack of clarity regarding the report’s purpose. A report must have a defined goal, whether it’s to inform, analyze, or recommend actions. Without a clear purpose, the report becomes vague, unfocused, and fails to convey the intended message effectively. Report writers should be clear about the objective, whether they’re presenting findings, making a recommendation, or analyzing data.

2. Insufficient Research

A well-researched report is based on accurate, relevant, and credible data. Insufficient research leads to incomplete, inaccurate, or unsupported claims. Writers often make the mistake of relying on secondary sources or generalizations without validating the information. This can undermine the credibility of the report. To avoid this, one must thoroughly research the topic, ensuring that all facts, figures, and opinions are substantiated by reliable sources.

3. Poor Structure and Organization

Report writing requires a structured approach. The most common complaint about reports is their lack of organization. A report that lacks a logical flow can confuse the reader. It should follow a clear and systematic structure: introduction, body, and conclusion. Each section must seamlessly connect with the next, with headings and subheadings guiding the reader. Poorly structured reports lead to misunderstandings and misinterpretation of the data.

4. Overuse of Jargon

Business reports often suffer from excessive use of jargon or technical language, making them difficult for a broad audience to understand. While some technical terms may be necessary, they should be used sparingly and explained clearly. Overcomplicating the language makes the report less accessible, especially for readers who are not familiar with the subject matter. Striking a balance between formal language and clarity is essential in ensuring the report is comprehensible.

5. Inconsistent Formatting

Consistency in formatting is essential for professional-looking reports. Inconsistent fonts, font sizes, and spacing can make a report appear unprofessional. Formatting issues can distract readers from the content and affect the report’s overall impact. Standardizing the font, title size, headings, and bullet points ensures that the report is easy to follow. Using templates and styles can help maintain consistency and professionalism in the final product.

6. Overloading with Information

Another issue in report writing is including too much information, often at the expense of relevance. Including extraneous details or overwhelming the reader with data makes the report unnecessarily lengthy and difficult to follow. It’s essential to focus on the most pertinent information and exclude anything that doesn’t directly contribute to the report’s objectives. Editing and refining content to eliminate irrelevant details is key to improving report quality.

7. Lack of Visual Aids

Reports can often become tedious and difficult to digest if they consist solely of text. Data-heavy reports, in particular, can benefit from the use of charts, graphs, and tables to present complex information in a more digestible format. The absence of visual aids such as graphs and tables reduces the clarity and appeal of the report. Using visuals to support arguments and highlight key points makes the report more engaging and easier to understand.

8. Failure to Tailor the Report to the Audience

A common mistake in report writing is failing to consider the intended audience. A report for executives will be different from one aimed at employees or clients. Writers often neglect to tailor the content to the knowledge level, expectations, and needs of their audience. Understanding the reader’s background, interests, and what they expect to gain from the report is crucial. A well-targeted report ensures that the content resonates with the audience and addresses their specific concerns.

9. Inadequate Proofreading and Editing

Errors in grammar, spelling, and punctuation are common in many reports. These errors detract from the professionalism and clarity of the document. Poorly written reports can leave a negative impression on the reader and diminish the impact of the content. Inadequate proofreading can also result in inconsistencies, missing facts, or unclear sentences. Before submitting the report, it’s essential to proofread and edit it thoroughly to ensure that it is free from errors and is clearly written.

10. Lack of a Clear Conclusion or Recommendations

A report should conclude with a clear summary of the findings and, where appropriate, recommendations. A lack of a clear conclusion or actionable recommendations leaves the reader without a clear understanding of the report’s implications. The absence of a strong conclusion can make the report seem incomplete. The conclusion should effectively summarize the key findings and offer practical recommendations or solutions based on the analysis.

Writing is a critical skill for conveying ideas, sharing knowledge, and influencing others. Whether it’s for business, academic, or creative purposes, organizing content effectively is essential to ensure clarity, coherence, and impact. The organization and techniques of writing refer to how writers structure and present their ideas, employing specific strategies to guide readers through the material. This process involves several steps, including planning, drafting, organizing, and revising, each of which plays a crucial role in producing well-structured and impactful writing.

1. Understanding the Purpose and Audience

Before beginning to write, the first step is to clearly understand the purpose of the writing and the target audience. The purpose could vary, such as informing, persuading, or entertaining. The audience’s level of knowledge and interest in the topic must also be considered. By defining these parameters, writers can tailor their approach, tone, and style to meet the audience’s expectations.

For instance, a business report targeting executives will differ significantly from a piece intended for a general public audience. Understanding these variables allows the writer to adjust the complexity of language, the type of information presented, and the writing style, ensuring it is relevant and effective.

2. Planning and Brainstorming

The next step is brainstorming and planning, which involves gathering ideas, organizing thoughts, and structuring the content. Planning is essential because it serves as a roadmap for writing, ensuring that the ideas are logically presented.

During this stage, writers often create outlines, mind maps, or lists of key points they wish to cover. This helps them visualize the flow of the material and ensures no important points are overlooked. A good outline can help writers stay on track and prevent them from wandering off-topic. For example, a typical business report might begin with an introduction, followed by the main body containing sections on findings, analysis, and recommendations, and conclude with a summary.

3. Introduction: Grabbing Attention

The introduction is the first impression a reader has of the piece, making it essential to grab attention and set the tone. A strong introduction provides a clear preview of the content while engaging the reader’s interest. It may start with an interesting fact, a question, or a brief overview of the problem or topic to be addressed.

A good introduction not only introduces the subject matter but also outlines the writer’s purpose and the approach they will take. In academic or business writing, it often includes a thesis statement or objective that gives the reader a clear idea of what to expect in the following sections.

4. Organizing the Body: Clear Structure

The body of the writing is where the core ideas are presented, analyzed, and discussed. The key to organizing the body effectively is to divide it into logically connected sections or paragraphs. Each section should cover a specific subtopic or point, and paragraphs should begin with a clear topic sentence that summarizes the main idea of the paragraph.

In business writing, the body may contain sections such as findings, analysis, and recommendations. In academic essays, it could be divided into literature review, methodology, and results. The key here is coherence—ideas should flow naturally from one paragraph to the next, helping the reader follow the argument or discussion. Transition words and phrases like “however,” “on the other hand,” and “therefore” help guide the reader and establish connections between ideas.

5. Using Evidence and Examples

In any form of writing, it is important to back up claims with evidence or examples. In business writing, this could include data, research findings, or case studies that substantiate a point. In academic writing, it might involve referencing scholarly work or empirical studies to support arguments. This not only strengthens the credibility of the writing but also convinces the reader that the points being made are valid and well-founded.

Examples can be used to clarify complex concepts or to make abstract ideas more concrete. For example, if the topic is customer satisfaction in a business report, examples from real-world companies or statistics can highlight trends and demonstrate the application of theory in practice.

6. Conclusion: Summarizing and Closing

The conclusion is the final part of the writing, summarizing the main points and reinforcing the key message. In a business report, this is where the writer might provide actionable recommendations or next steps based on the analysis in the body. In academic writing, the conclusion may restate the thesis and suggest areas for further research or exploration.

A good conclusion also wraps up the writing smoothly, leaving the reader with a sense of closure. It may also address the broader implications of the topic or provide a call to action, prompting the reader to think about what comes next.

7. Revising and Editing: Refining the Content

Once the first draft is completed, revising and editing are essential steps in the writing process. Revision involves reorganizing content, rewriting sections for clarity, and ensuring logical coherence. Writers should also check that the purpose of the writing is fulfilled and that the tone is consistent with the intended audience.

Editing, on the other hand, focuses on polishing the writing by eliminating grammar, spelling, and punctuation errors. It also involves checking sentence structure, clarity, and style. Many writers find it helpful to read the text aloud during the editing process, as this can help identify awkward phrasing or missing elements.

8. Writing Style and Tone

Writing style refers to the way a writer expresses ideas and the choice of words. It can vary depending on the type of writing and the intended audience. Business writing, for instance, tends to be formal, clear, and concise, while creative writing allows more freedom in style and expression. The tone, which conveys the writer’s attitude toward the subject, should match the purpose of the writing. For example, a persuasive essay might adopt a confident and assertive tone, while a research report may be more neutral and objective.

9. Feedback and Revisions

Feedback from others, such as colleagues, peers, or supervisors, is invaluable in the writing process. It provides an external perspective and helps identify areas that might need improvement. Based on feedback, the writer can make final adjustments to the content, organization, or style.