Techniques of Strategic Evaluation and Control

Strategic Evaluation and Control refer to the systematic process of assessing the efficiency and effectiveness of a strategy after its implementation to determine if it meets the set objectives and contributes to the overall goals of an organization. This involves continuous monitoring and analyzing the actual performance against planned targets, identifying deviations, and implementing corrective actions as needed.

Strategic evaluation and control are essential for ensuring that an organization’s strategies are effectively guiding it towards its goals. Various techniques are used in this process, each serving different purposes but collectively helping an organization stay on track.

  • Benchmarking:

Comparing the organization’s processes and performance metrics to industry bests or best practices from other industries.

  • Balanced Scorecard:

Incorporates financial and non-financial measures across four dimensions: Financial Performance, Customer Knowledge, Internal Business Processes, and Learning and Growth.

  • Key Performance Indicators (KPIs):

Specific metrics defined to measure the effectiveness of current strategies in achieving organizational objectives.

  • SWOT Analysis:

Evaluates strengths, weaknesses, opportunities, and threats to understand both internal and external environments affecting the organization.

  • Management by Objectives (MBO):

Involves setting specific measurable objectives aligned with organizational goals, which are agreed upon by management and employees.

  • Financial Ratio Analysis:

Uses ratios like return on investment (ROI), return on assets (ROA), and profit margins to analyze organizational financial health and performance.

  • Value Chain Analysis:

Examines activities within the organization and identifies where value can be added to products and services, including identifying cost advantages or disadvantages.

  • Scenario Planning:

Involves developing detailed, hypothetical scenarios to anticipate possible future conditions and how the organization might respond to them.

  • Strategy Maps:

Visual representations of an organization’s overall objectives related to each other and the strategy itself, facilitating alignment and understanding across the organization.

  • Performance Dashboards:

Provide real-time data on key performance indicators and critical success factors, allowing for quick adjustments to strategies and operations.

  • Strategy Reviews:

Regular meetings to review the progress and efficacy of the strategic plan and make necessary adjustments.

  • Environmental Scanning:

Constantly collecting information on external events and trends to identify potential threats or opportunities.

  • Risk Management:

Identifying, analyzing, and responding to risks that could potentially impact the organization’s ability to achieve its objectives.

Law of Demand

Demand theory is a principle relating to the relationship between consumer demand for goods and services and their prices. Demand theory forms the basis for the demand curve, which relates consumer desire to the amount of goods available. As more of a good or service is available, demand drops and so does the equilibrium price.

Demand is the quantity of a good or service that consumers are willing and able to buy at a given price in a given time period. People demand goods and services in an economy to satisfy their wants, such as food, healthcare, clothing, entertainment, shelter, etc. The demand for a product at a certain price reflects the satisfaction that an individual expects from consuming the product. This level of satisfaction is referred to as utility and it differs from consumer to consumer. The demand for a good or service depends on two factors:

(1) Its utility to satisfy a want or need.

(2) The consumer’s ability to pay for the good or service. In effect, real demand is when the readiness to satisfy a want is backed up by the individual’s ability and willingness to pay.

Built into demand are factors such as consumer preferences, tastes, choices, etc. Evaluating demand in an economy is, therefore, one of the most important decision-making variables that a business must analyze if it is to survive and grow in a competitive market. The market system is governed by the laws of supply and demand, which determine the prices of goods and services. When supply equals demand, prices are said to be in a state of equilibrium. When demand is higher than supply, prices increase to reflect scarcity. Conversely, when demand is lower than supply, prices fall due to the surplus.

The law of demand introduces an inverse relationship between price and demand for a good or service. It simply states that as the price of a commodity increases, demand decreases, provided other factors remain constant. Also, as the price decreases, demand increases. This relationship can be illustrated graphically using a tool known as the demand curve.

The demand curve has a negative slope as it charts downward from left to right to reflect the inverse relationship between the price of an item and the quantity demanded over a period of time. An expansion or contraction of demand occurs as a result of the income effect or substitution effect. When the price of a commodity falls, an individual can get the same level of satisfaction for less expenditure, provided it’s a normal good. In this case, the consumer can purchase more of the goods on a given budget. This is the income effect. The substitution effect is observed when consumers switch from more costly goods to substitutes that have fallen in price. As more people buy the good with the lower price, demand increases.

Sometimes, consumers buy more or less of a good or service due to factors other than price. This is referred to as a change in demand. A change in demand refers to a shift in the demand curve to the right or left following a change in consumers’ preferences, taste, income, etc. For example, a consumer who receives an income raise at work will have more disposable income to spend on goods in the markets, regardless of whether prices fall, leading to a shift to the right of the demand curve.

The law of demand is violated when dealing with Giffen or inferior goods. Giffen goods are inferior goods that people consume more of as prices rise, and vice versa. Since a Giffen good does not have easily available substitutes, the income effect dominates the substitution effect.

Demand theory is one of the core theories of microeconomics. It aims to answer basic questions about how badly people want things, and how demand is impacted by income levels and satisfaction (utility). Based on the perceived utility of goods and services by consumers, companies adjust the supply available and the prices charged.

Law of Demand

The law of demand is one of the most fundamental concepts in economics. It works with the law of supply to explain how market economies allocate resources and determine the prices of goods and services that we observe in everyday transactions. The law of demand states that quantity purchased varies inversely with price. In other words, the higher the price, the lower the quantity demanded. This occurs because of diminishing marginal utility. That is, consumers use the first units of an economic good they purchase to serve their most urgent needs first, and use each additional unit of the good to serve successively lower valued ends.

  • The law of demand is a fundamental principle of economics which states that at a higher price consumers will demand a lower quantity of a good.
  • Demand is derived from the law of diminishing marginal utility, the fact that consumers use economic goods to satisfy their most urgent needs first.
  • A market demand curve expresses the sum of quantity demanded at each price across all consumers in the market.
  • Changes in price can be reflected in movement along a demand curve, but do not by themselves increase or decrease demand.
  • The shape and magnitude of demand shifts in response to changes in consumer preferences, incomes, or related economic goods, NOT to changes in price.

Understanding the Law of Demand

Economics involves the study of how people use limited means to satisfy unlimited wants. The law of demand focuses on those unlimited wants. Naturally, people prioritize more urgent wants and needs over less urgent ones in their economic behavior, and this carries over into how people choose among the limited means available to them. For any economic good, the first unit of that good that a consumer gets their hands on will tend to be put to use to satisfy the most urgent need the consumer has that that good can satisfy.

For example, consider a castaway on a desert island who obtains a six pack of bottled, fresh water washed up on shore. The first bottle will be used to satisfy the castaway’s most urgently felt need, most likely drinking water to avoid dying of thirst. The second bottle might be used for bathing to stave off disease, an urgent but less immediate need. The third bottle could be used for a less urgent need such as boiling some fish to have a hot meal, and on down to the last bottle, which the castaway uses for a relatively low priority like watering a small potted plant to keep him company on the island.

In our example, because each additional bottle of water is used for a successively less highly valued want or need by our castaway, we can say that the castaway values each additional bottle less than the one before. Similarly, when consumers purchase goods on the market each additional unit of any given good or service that they buy will be put to a less valued use than the one before, so we can say that they value each additional unit less and less. Because they value each additional unit of the good less, they are willing to pay less for it. So the more units of a good consumers buy, the less they are willing to pay in terms of the price.

By adding up all the units of a good that consumers are willing to buy at any given price we can describe a market demand curve, which is always downward-sloping, like the one shown in the chart below. Each point on the curve (A, B, C) reflects the quantity demanded (Q) at a given price (P). At point A, for example, the quantity demanded is low (Q1) and the price is high (P1). At higher prices, consumers demand less of the good, and at lower prices, they demand more.

Factors Affecting Demand

The shape and position of the demand curve can be impacted by several factors. Rising incomes tend to increase demand for normal economic goods, as people are willing to spend more. The availability of close substitute products that compete with a given economic good will tend to reduce demand for that good, since they can satisfy the same kinds of consumer wants and needs. Conversely, the availability of closely complementary goods will tend to increase demand for an economic good, because the use of two goods together can be even more valuable to consumers than using them separately, like peanut butter and jelly. Other factors such as future expectations, changes in background environmental conditions, or change in the actual or perceived quality of a good can change the demand curve, because they alter the pattern of consumer preferences for how the good can be used and how urgently it is needed.

Demand theory objectives

(1) Forecasting sales,

(2) Ma­nipulating demand,

(3) Appraising salesmen’s performance for setting their sales quotas, and

(4) Watching the trend of the company’s competi­tive position.

Of these the first two are most im­portant and the last two are ancillary to the main economic problem of planning for profit.

  1. Forecasting Demand:

Forecasting refers to predicting the future level of sales on the basis of current and past trends. This is perhaps the most important use of demand stud­ies. True, sales forecast is the foundation for plan­ning all phases of the company’s operations. There­fore, purchasing and capital budget (expenditure) programmes are all based on the sales forecast.

2. Manipulating Demand:

Sales forecasting is most passive. Very few com­panies take full advantage of it as a technique for formulating business plans and policies. However, “management must recognize the degree to which sales are a result only of the external economic environment but also of the action of the company itself.

Sales volumes do differ, “depending upon how much money is spent on advertising, what price policy is adopted, what product improve­ments are made, how accurately salesmen and sales efforts are matched with potential sales in the various territories, and so forth”.

Often advertising is intended to change consumer tastes in a manner favourable to the advertiser’s product. The efforts of so-called ‘hidden persuaders’ are directed to ma­nipulate people’s ‘true’ wants. Thus sales forecasts should be used for estimating the consequences of other plans for adjusting prices, promotion and/or products.

Importance of Demand Analysis:

A business manager must have a background knowledge of demand because all other business de­cisions are largely based on it. For example, the amount of money to be spent on advertising and sales promotion, the number of sales-persons to be hired (or employed), the optimum size of the plant to be set up, and a host of other strategic business decisions largely depend on the level of demand.

Why should a business firm invest time, effort and money to produce colour TV sets in a poor country like Chad or Burma, unless there is sufficient de­mand for it? A firm must be able to describe the fac­tors that cause households, governments or business firms to desire a particular product like a type­writer. It is in this context that an understanding of the theory of demand is really helpful to the practicing manager.

Demand theory is undoubtedly one of the man­ager’s essential tools in business planning both short run and long run. The objective of corporate planning is to identify new areas of investment.

In a dynamic world characterised by changes in tastes and preferences of buyers, technological change, migration of people from rural to urban areas, and so on, it is of paramount importance for the business manager to take into account prospective growth of demand in various market areas before taking any decision on new plant location (i.e., the place of birth decision of a business firm).

If demand is ex­pected to be stable, big sized plant may have to be set up. However, if demand is expected to fluctu­ate, flexible plants (possibly with lower average costs at the most likely rate of output) may be de­sirable.

A huge amount of capital may be required to carry inventories of finished goods. If demand is really responsive to advertising, there may be a strong rationale for heavy outlay on market devel­opment and sales promotion.

Demand considerations may directly and indi­rectly affect day-to-day financial, production and marketing decisions of the firm. Demand (sales) forecasts do provide some basis for projecting cash flows and net incomes periodically. Moreover, ex­pectations regarding the demand for a product do affect production scheduling and inventory plan­ning.

Again a business firm must take into account the probable reactions of rivals and buyers actu­al and potential before introducing changes in prices, advertising or product design. Therefore, for all these reasons, business managers can and should make good use of the various concepts and tech­niques of demand theory.

Meaning, Nature and Scope of Economics

Economics is a social science that studies how individuals, businesses, and governments allocate limited resources to satisfy unlimited wants. It deals with the production, distribution, and consumption of goods and services. The core focus of economics is the problem of scarcity—resources such as land, labor, and capital are limited, while human desires are endless. This mismatch forces societies to make choices about what to produce, how to produce, and for whom to produce.

Economics is broadly divided into two branches: Microeconomics and Macroeconomics. Microeconomics examines individual units like consumers, firms, and markets, focusing on demand, supply, and price determination. Macroeconomics, on the other hand, analyzes the economy as a whole, dealing with national income, inflation, unemployment, and economic growth.

Economics also involves studying incentives and behaviors. It tries to explain how people respond to changes in prices, income, and government policies. For example, if the price of a good rises, demand may fall—this behavioral aspect is central to economic analysis.

Modern economics is applied across various fields such as healthcare, finance, environmental studies, and business strategy. It aids in policy formulation, business planning, and efficient resource utilization.

In essence, economics provides the tools to understand and respond to complex real-world issues, making it essential for making informed decisions in both personal and professional contexts.

Nature of Economics:

  • Economics as a Social Science

Economics is considered a social science because it studies human behavior in relation to the allocation of scarce resources. Like other social sciences, it analyzes patterns, choices, and decisions people make under constraints. Economics deals with real-life issues such as consumption, production, employment, and trade. It uses scientific methods to study human actions in the economic domain and formulates theories based on observation and reasoning to understand how people respond to incentives and constraints.

  • Study of Scarcity and Choice

Economics centers around the problem of scarcity, which arises due to limited resources and unlimited wants. Because not all desires can be satisfied, individuals and organizations must make choices. Economics studies how these choices are made and how resources are allocated efficiently. This nature of economics is vital in understanding trade-offs, prioritization, and opportunity costs. It helps determine the best use of available resources to maximize utility, output, or welfare.

  • Economics is Both a Science and an Art

Economics is a science because it develops principles and laws based on systematic observations, analysis, and logic. It explains cause-and-effect relationships in economic phenomena. Simultaneously, economics is also an art as it involves the practical application of knowledge to achieve economic objectives such as reducing poverty or controlling inflation. It guides individuals, businesses, and governments in decision-making and problem-solving, making it both theoretical and practical in nature.

  • Economics is Dynamic

Economics is not static—it evolves with changes in social, political, and technological environments. As consumer preferences, market conditions, and resource availability change, economic theories and practices also adapt. This dynamic nature makes economics relevant across eras, allowing it to address emerging issues like digital currencies, climate change, and global pandemics. It responds to current challenges and continuously redefines strategies for efficient economic management and sustainable development.

  • Economics is Normative and Positive

Economics has both positive and normative aspects. Positive economics deals with facts and describes what is happening in the economy—like “an increase in interest rates reduces borrowing.” Normative economics, on the other hand, involves value judgments—such as “the government should increase healthcare spending.” The nature of economics lies in balancing both perspectives: it explains real-world situations and suggests what ought to be done for better societal outcomes.

  • Economics is Concerned with Human Welfare

A core nature of economics is its concern for human welfare. Classical and modern economists view economics not just as a wealth-generating activity but also as a means to enhance the standard of living. It studies how resources can be allocated efficiently to fulfill basic needs, reduce inequality, and improve social well-being. Development economics, for example, focuses on uplifting poor communities through policy reforms and sustainable economic strategies.

  • Economics is Abstract and Quantitative

Economics often uses abstract models and assumptions to simplify complex real-world situations. Concepts like demand curves, equilibrium, and elasticity are built on theoretical frameworks. At the same time, economics is quantitative—it uses data, statistics, and mathematical tools to analyze trends and forecast outcomes. This dual nature of being both conceptual and measurable helps economists evaluate policies and make informed decisions based on empirical evidence.

  • Universal Applicability of Economics

The principles of economics apply universally across individuals, businesses, industries, and nations. Whether in a household managing a monthly budget or a multinational corporation planning global investments, economic reasoning is essential. From pricing strategies to resource allocation, the scope of economics covers all levels of decision-making. Its universal applicability makes it a valuable tool for solving diverse problems in finance, governance, marketing, and international trade.

Scope of Economics:

  • Consumption

Consumption is a fundamental area in the scope of economics. It deals with how individuals and households use goods and services to satisfy their wants. Economics studies consumer behavior, utility maximization, and demand patterns. Understanding consumption helps businesses predict buying behavior, while governments use this knowledge to design tax policies and welfare programs. Consumption analysis explains how income, price changes, and preferences affect demand and is crucial for pricing, production planning, and marketing strategies.

  • Production

Production involves the transformation of inputs (land, labor, capital, entrepreneurship) into output. Economics examines how these resources are combined efficiently to maximize output and profits. It also studies the laws of production, economies of scale, and production functions. The scope of production analysis helps businesses in cost minimization, resource allocation, and technology adoption. Efficient production is key to competitiveness and sustainability in business operations and national economic growth.

  • Distribution

Distribution refers to how income and wealth are shared among the factors of production—landowners, laborers, capitalists, and entrepreneurs. Economics studies how wages, rent, interest, and profits are determined. The fairness and efficiency of income distribution impact economic stability, social equity, and standard of living. Understanding distribution helps policymakers address inequality through taxation, welfare schemes, and labor laws. For businesses, it affects cost structures, employee compensation, and investment decisions.

  • Exchange

Exchange is the process by which goods and services are traded. Economics explores market structures (perfect competition, monopoly, oligopoly), pricing mechanisms, and trade practices. It helps understand how value is determined, how markets operate, and how supply meets demand. Exchange analysis guides businesses in setting prices, identifying competitors, and evaluating market opportunities. It also includes the role of money, banking, and credit systems in facilitating smooth transactions.

  • Public Finance

Public finance falls within the scope of economics by analyzing government income and expenditure. It includes taxation, public spending, budgeting, and debt management. Economics studies how government policies affect economic growth, inflation, employment, and income distribution. It provides tools to evaluate the impact of fiscal policies on the economy. Businesses are also affected by public finance through taxation policies, subsidies, infrastructure development, and government procurement strategies.

  • Economic Growth and Development

Economics examines both short-term growth and long-term development. Growth refers to an increase in national income, while development includes improvements in health, education, infrastructure, and living standards. Economics studies factors that promote or hinder development, such as investment, innovation, political stability, and resource management. This area is essential for policymakers and global institutions to create strategies for poverty reduction, inclusive growth, and sustainable development.

  • International Trade and Economics

International trade is a vital part of economics that deals with the exchange of goods, services, and capital across borders. It studies comparative advantage, trade policies, tariffs, exchange rates, and global economic organizations like WTO and IMF. Understanding international economics helps countries and businesses develop trade strategies, expand markets, and respond to global economic shifts. It also explains the effects of globalization, balance of payments, and international competition.

  • Economic Planning and Policy Making

Economics provides the foundation for policy formulation and planning at national and organizational levels. It assists governments in framing monetary, fiscal, and industrial policies based on economic objectives. It also helps businesses in strategic planning, risk analysis, and market forecasting. This area includes planning resource allocation, managing economic cycles, and addressing social challenges. Economics thus plays a critical role in achieving stability, growth, and sustainable development.

Theories of Leadership

Leadership theories explore the factors that contribute to effective leadership and how leaders can motivate their followers to achieve organizational goals. These theories provide various perspectives and are classified into several types, each highlighting different aspects of leadership behavior and effectiveness.

Trait Theories:

These theories suggest that effective leaders share a common set of traits or characteristics that distinguish them from non-leaders. Examples of such traits include intelligence, assertiveness, adaptability, and charisma. Trait theories focus on identifying these inherent qualities that theoretically predict leader effectiveness.

Features of Trait Theories:

  • Focus on Personal Characteristics:

Trait theories emphasize inherent personal attributes, suggesting that leaders are born, not made. They identify specific traits such as intelligence, confidence, charisma, integrity, and sociability as critical to effective leadership.

  • Universality:

These theories often imply that the traits that make an effective leader are universal and that these traits are effective in different leadership scenarios, regardless of the organizational context or country. This universality concept has been both supported and criticized in various studies.

  • Quantifiable Traits:

Trait theories often attempt to measure leadership effectiveness through quantifiable psychological attributes. This quantitative approach allows for more empirical research and studies to identify and assess these traits, typically through psychological tests and assessments.

  • Predictive Value:

One of the primary goals of trait theories is to predict leadership success based on the presence of certain traits. The assumption is that identifying and measuring the right traits can predict potential leadership effectiveness and success.

  • Stable and Enduring Traits:

Trait theories assume that leadership traits are relatively stable over time and are enduring qualities of an individual. This stability implies that once a leader, always a leader, as these traits do not change significantly throughout one’s life.

Behavioral Theories:

Behavioral theories focus on the actions of leaders rather than their mental qualities or internal states. These theories categorize leaders based on specific behaviors and styles. Examples include democratic leadership, where leaders involve team members in decision-making, and autocratic leadership, where leaders make decisions without input from others.

Characteristics of Behavioral Theories:

  • Emphasis on Observable Actions:

Behavioral theories focus on what leaders do, rather than who they are. This approach looks at specific behaviors that can be observed, taught, and learned, making it more practical for training and development purposes. These actions include how leaders handle tasks, interact with followers, and make decisions.

  • Classification of Leadership Styles:

A significant aspect of behavioral theories is the classification of leadership into styles based on observed behaviors. Commonly, leadership styles are divided into categories like autocratic, democratic (participative), and laissez-faire, each defined by specific behavioral patterns that influence how leaders direct and support their followers.

  • Leadership as a Skill:

These theories suggest that leadership is a skill that can be developed through education and experience. It posits that with the right training and exposure to appropriate role models, most people can learn to lead effectively by adopting effective leadership behaviors.

  • Contextual Flexibility:

Behavioral theories recognize that effective leadership behaviors can vary depending on the situation and the needs of the followers. Leaders may need to adapt their style to different circumstances, suggesting a more flexible approach to leadership compared to the fixed trait perspective.

  • Impact on Leadership Development:

Behavioral theories have had a profound impact on leadership development programs. They have led to the creation of numerous training models that focus on enhancing specific leadership behaviors, such as communication, motivation, and conflict resolution. These theories underpin many of the modern practices in organizational leadership development.

Contingency Theories:

These theories propose that the effectiveness of a leadership style is contingent upon the context and situational factors. Leadership success depends on various elements, including the organizational environment, team characteristics, and task types. Famous models include Fiedler’s Contingency Model, which links the leader’s effectiveness to situational controllability.

Characteristics of Contingency Theories:

  • Situational Fit:

The central tenet of contingency theories is that leadership success depends on the alignment between a leader’s style, the followers’ needs, and the specific situational variables. This characteristic highlights the necessity for leaders to adapt their style to fit the particular circumstances and demands of the environment and task.

  • Leader-Member Relations:

A key aspect of contingency theories is the quality of the relationship between the leader and their followers. Good leader-member relations can enhance leadership effectiveness, while poor relations might hinder a leader’s ability to lead effectively, regardless of their inherent abilities or leadership style.

  • Task Structure:

Contingency theories often consider the structure of the tasks to be performed, categorizing them as either high or low in clarity and structure. The theory posits that different leadership styles are more effective depending on whether the task at hand is structured or unstructured.

  • Leader Position Power:

The amount of power and authority a leader holds can significantly impact their effectiveness. This includes the power to hire, fire, reward, and punish. Contingency theories examine how a leader’s control over these elements affects their ability to lead effectively.

  • Flexibility and Adaptability:

Leaders who embrace contingency theories must be flexible and adaptable in their leadership approach. They need to assess continuously and accurately the demands of their particular situation and adapt their leadership style accordingly. This adaptability is crucial for effectively leading under varying conditions.

Transactional Leadership Theories:

Transactional leadership is based on a system of rewards and penalties. Leaders and followers have a series of transactions: leaders offer rewards for productivity or penalties for lack of productivity. This theory is useful in understanding compliance and operational environments.

Characteristics of Transactional Leadership Theories:

  • Extrinsic Motivation:

Transactional leadership relies heavily on extrinsic motivators, such as rewards and punishments, to influence follower behavior. This approach assumes that people are motivated by reward and punishment and that social systems work best with a clear chain of command.

  • Conditionality of Reward:

In transactional leadership, rewards and punishments are contingent upon performance. Rewards are given for meeting or exceeding targets, and disciplinary measures are implemented for failing to meet agreed-upon standards. This conditionality ensures that followers are directly accountable for their actions.

  • Performance-Oriented:

Leaders focus on task completion and employee compliance and tend to be highly directive. Transactional leaders set clear goals and provide necessary resources but expect staff to perform their tasks with little oversight beyond structured monitoring and feedback on specific outcomes.

  • Management by Exception:

Transactional leaders often operate on a management by exception basis, intervening only when standards are not met or when the performance deviates from the set expectations. This approach can lead to efficient management, as leaders do not involve themselves in day-to-day activities that are going according to plan.

  • Structured Systems and Processes:

This leadership style thrives on rigid structures and prefers to operate within established processes and procedures. Transactional leaders enforce organizational rules rigidly, which can ensure a stable environment that may enhance productivity for tasks requiring high levels of consistency.

Transformational Leadership Theories:

Transformational leaders inspire followers to exceed their own self-interests for the good of the organization and can have a profound and extraordinary effect on their followers. They typically exhibit behaviors that motivate and inspire those around them by establishing trust and setting high expectations.

Characteristics of Transformational Leadership Theories:

  • Inspirational Motivation:

Transformational leaders have a unique ability to inspire and motivate followers by providing meaning and challenge to their work. They articulate a clear vision and are enthusiastic about the goals and missions of the organization. This charisma often translates into an infectious energy that drives the entire team towards achieving higher goals.

  • Intellectual Stimulation:

Leaders who adopt this style encourage innovation and creativity through challenging the usual ways of doing things and encouraging followers to explore new ways of solving problems. Intellectual stimulation is about pushing team members to question norms and to think critically and independently, which can lead to innovations that benefit the entire organization.

  • Individualized Consideration:

Transformational leaders pay attention to the needs of each follower, acting as a mentor or coach. This characteristic involves open communication to foster supportive relationships and to help followers develop and reach higher levels of achievement. Individualized consideration helps in recognizing the unique talents and contributions of each team member, which enhances personal growth and satisfaction.

  • Idealized Influence:

These leaders act as role models for their followers. Through their ethical behavior and personal actions, they earn the trust and respect of their team. Idealized influence is characterized by high standards of moral and ethical conduct, which sets a positive example for followers to emulate.

  • Visionary Leadership:

Transformational leaders are predominantly focused on the future, striving to lead changes that achieve long-term success and sustainability. They have a compelling vision for the future of the organization, and they communicate this vision effectively to align and motivate all members of the organization to work towards this common goal.

Servant Leadership Theory:

This theory suggests that the leader’s primary role is to serve others. Servant leaders prioritize the needs of their team members and help them perform as highly as possible. Unlike traditional leadership theories that focus on the end results, servant leadership emphasizes the growth and well-being of people and communities.

Characteristics of Servant Leadership Theory:

  • Empathy and Understanding:

Servant leaders prioritize understanding and empathizing with their followers. They strive to acknowledge their team members’ perspectives and feelings, which helps in building trust and a supportive team environment. This deep understanding aids in tailoring leadership actions to the specific needs and potentials of individual team members.

  • Commitment to the Growth of People:

Servant leaders are deeply committed to the growth of each individual within the organization. They nurture personal and professional development, providing opportunities for learning and advancement. This approach not only improves the skills and capabilities of team members but also contributes to their personal satisfaction and loyalty.

  • Listening Actively:

A hallmark of servant leadership is active and attentive listening. Servant leaders listen to the needs, concerns, and suggestions of their followers with an open mind. This practice is essential for understanding issues fully and fostering an inclusive atmosphere where every voice is valued.

  • Stewardship:

Servant leaders also take responsibility for their role as stewards of the organization and its resources, including human capital. They focus on making decisions that are ethical and benefit not only the organization but also the wider community and environment. This responsibility underscores a commitment to a higher purpose beyond profit or personal gain.

  • Building Community:

This leadership style emphasizes the importance of fostering a strong sense of community within the organization. Servant leaders work towards creating an environment where team members feel connected, supported, and part of a cohesive group. This sense of community enhances collaboration and can lead to higher levels of organizational commitment and effectiveness.

Situational Leadership Theory:

Developed by Paul Hersey and Ken Blanchard, this theory suggests that no single leadership style is best. Instead, it depends on the situation. Leaders must adapt their style to the performance readiness of their followers, which could be a mix of directive and supportive behaviors.

Characteristics of Situational Leadership Theory:

  • Adaptability:

One of the most critical attributes of situational leadership is adaptability. Leaders assess the situation and adapt their style to meet the needs of their followers. This flexibility is crucial in managing a dynamic work environment where team members’ competence and commitment levels can vary widely.

  • Four Leadership Styles:

Situational leadership categorizes leadership styles into four types: Directing (high directive, low supportive), Coaching (high directive, high supportive), Supporting (low directive, high supportive), and Delegating (low directive, low supportive). Each style is used based on the specific needs of the situation and the development level of the followers.

  • Development Level Assessment:

Leaders must evaluate the development level of their followers, which is a combination of their competence and motivation. This assessment dictates the leadership style chosen. For example, a new employee might need a more directive style (Directing), whereas a more experienced and motivated employee might benefit more from a delegating style.

  • Two-Way Communication:

Situational leadership heavily relies on open, two-way communication between leaders and followers. This ensures that leaders can gauge followers’ development levels accurately and that followers understand what is expected of them. It also helps in providing appropriate feedback and support tailored to individual needs.

  • Emphasis on Teaching and Coaching:

Unlike traditional leadership theories that focus primarily on achieving tasks, situational leadership places significant emphasis on the development of followers. Leaders take on more of a teaching or coaching role, aimed at developing employees’ skills and helping them progress to higher levels of autonomy and responsibility.

Path-Goal Theory:

This theory is about how leaders motivate subordinates to accomplish designated goals. The leader’s job is seen as coaching or guiding workers to choose the best paths for reaching their goals. Based on the expectancy theory of motivation, leaders should clarify the path to help their followers achieve career goals.

Characteristics of Path-Goal Theory:

  • Leader Behavior Adaptability:

Similar to situational leadership, Path-Goal Theory emphasizes the importance of adapting leader behavior based on the environment and the employees’ needs. Leaders can adopt different styles, such as directive, supportive, participative, and achievement-oriented, depending on what is most needed to help followers feel satisfied and perform effectively.

  • Clarification of the Path to Goals:

Leaders using this model actively clarify and define how followers can achieve their objectives. This involves outlining clear guidelines, providing direction, and setting performance standards. Leaders also help identify and remove barriers that might impede progress, thereby easing the path towards goal achievement.

  • Enhancement of Personal Rewards:

Path-Goal Theory asserts that leaders can motivate their followers by increasing the rewards that directly result from performance. This means linking performance to outcomes that are valuable to the follower, ensuring that they see a clear connection between their effort and the rewards they can obtain.

  • Employee Characteristics and Environmental Factors:

The theory takes into account the characteristics of the employees (such as their locus of control, experience, and perceived ability) and the environmental factors (such as the task structure, work group, and authority system). Leaders must understand these factors and adjust their style to fit the situation optimally to motivate their followers effectively.

  • Empowerment and Support:

Leaders are seen as facilitators who support their followers by providing them with the necessary resources, guidance, and encouragement. Supportive leadership is crucial in ensuring that employees feel valued and empowered to take necessary actions towards achieving their goals.

Cooperatives Company, Features, Types, Advantages and Disadvantages

Co-operative Organization is an association of persons, usually of limited means, who have vol­untarily joined together to achieve a common eco­nomic end through the formation of a democrati­cally controlled organization, making equitable dis­tributions to the capital required, and accepting a fair share of risk and benefits of the undertaking.

The word ‘co-operation’ stands for the idea of living together and working together. Cooperation is a form of business organization the only sys­tem of voluntary organization suitable for poorer people. It is an organization wherein persons vol­untarily associate together as human beings on a basis of equality, for the promotion of economic in­terests of themselves.

Characteristics/Features of Cooperative Organization:

  1. Voluntary Association

A cooperative so­ciety is a voluntary association of persons and not of capital. Any person can join a cooperative soci­ety of his free will and can leave it at any time. When he leaves, he can withdraw his capital from the so­ciety. He cannot transfer his share to another person.

The voluntary character of the cooperative as­sociation has two implications:

(i) None will be denied the right to become a member and

(ii) The cooperative society will not compete anybody to become a member.

  1. Spirit of Cooperation

The spirit of coop­eration works under the motto, ‘each for all and all for each.’ This means that every member of a co­operative organization shall work in the general interest of the organization as a whole and not for his self-interest. Under cooperation, service is of supreme importance and self-interest is of second­ary importance.

  1. Democratic Management

An individual member is considered not as a capitalist but as a human being and under cooperation, economic equality is fully ensured by a general rule—one man one vote. Whether one contributes 50 rupees or 100 rupees as share capital, all enjoy equal rights and equal duties. A person having only one share can even become the president of cooperative society.

  1. Capital

Capital of a cooperative society is raised from members through share capital. Coop­eratives are formed by relatively poorer sections of society; share capital is usually very limited. Since it is a part of govt. policy to encourage coopera­tives, a cooperative society can increase its capital by taking loans from the State and Central Coop­erative Banks.

  1. Fixed Return on Capital

In a cooperative organization, we do not have the dividend hunting element. In a consumers’ cooperative store, return on capital is fixed and it is usually not more than 12 p.c. per annum. The surplus profits are distrib­uted in the form of bonus but it is directly connected with the amount of purchases by the member in one year.

  1. Cash Sale

In a cooperative organization “cash and carry system” is a universal feature. In the absence of adequate capital, grant of credit is not possible. Cash sales also avoided risk of loss due to bad debts and it could also encourage the habit of thrift among the members.

  1. Moral Emphasis

A cooperative organization generally originates in the poorer section of population; hence more emphasis is laid on the de­velopment of moral character of the individual member. The absence of capital is compensated by honesty, integrity and loyalty. Under cooperation, honesty is regarded as the best security. Thus co­operation prepares a band of honest and selfless workers for the good of humanity.

  1. Corporate Status

A cooperative associa­tion has to be registered under the separate legisla­tion—Cooperative Societies Act. Every society must have at least 10 members. Registration is desirable. It gives a separate legal status to all cooperative organizations just like a company. It also gives ex­emptions and privileges under the Act.

Types of Cooperatives Company:

  1. Cooperative Credit Societies

Cooperative Credit Societies are voluntary associations of peo­ple with moderate means formed with the object of extending short-term financial accommodation to them and developing the habit of thrift among them.

Germany is the birth place of credit coopera­tion. Credit cooperation was born in the middle of the 19th century. Rural credit cooperative societies were started in the villages to solve the problem of agricultural finance.

The village societies were fed­erated into central cooperative banks and central cooperative banks federated into the apex of state cooperative banks. Thus rural cooperative finance has a federal structure like a pyramid. The primary society is the base. The central bank in the middle and the apex bank in the top of the structure. The members of the primary society are villagers.

In the similar manner urban cooperative credit societies were started in India. These urban coop­erative banks look after the financial needs of arti­sans and labour population of the towns. These urban cooperative banks are based on limited li­ability while the village cooperative societies are based on unlimited liability.

National Bank for Agriculture and Rural De­velopment (NABARD) has been established with an Authorised Capital of Rs. 500 crores. It will act as an Apex Agricultural Bank for disbursement of agricultural credit and for implementation of the programme of integrated rural development. It is jointly owned by the Central Govt. and the Reserve Bank of India.

  1. Consumers’ Cooperative Societies

28 Rochedale Pioneers in Manchester in UK laid the foundation for the Consumers’ Cooperative Move­ment in 1844 and paved the way for a peaceful revo­lution. The Rochedale Pioneers who were mainly weavers, set an example by collective purchasing and distribution of consumer goods at bazar rates and for cash price and by declaration of bonus at the end of the year on the purchase made.

Their example has brought a revolution in the purchase and sale of consumer goods by eliminating profit motive and introducing in its place service motive. In India, consumers’ cooperatives have re­ceived impetus from the govt, attempts to check rise in prices of consumer goods.

  1. Producers’ Cooperatives

It is said that the birth of Producers’ Cooperatives took place in France in the middle of 19th century. But it did not make satisfactory progress.

Producers’ Cooperatives, also known as indus­trial cooperatives, are voluntary associations of small producers formed with the object of elimi­nating the capitalist class from the system of in­dustrial production. These societies produce goods for meeting the requirements of consumers. Some­times their production may be sold to outsiders at a profit.

There are two types of producers’ cooperatives. In the first type, producer-members produce indi­vidually and not as employees of the society. The society supplies raw materials, chemicals, tools and equipment’s to the members. The members are sup­posed to sell their individual products to the soci­ety.

In the second type of such societies, the member-producers are treated as employees of the soci­ety and are paid wages for their work.

  1. Housing Cooperatives

Housing coopera­tives are formed by persons who are interested in making houses of their own. Such societies are formed mostly in urban areas. Through these soci­eties persons who want to have their own houses secure financial assistance.

  1. Cooperative Farming Societies

The coop­erative farming societies are basically agricultural cooperatives formed for the purpose of achieving the benefits of large scale farming and maximizing agricultural output. Such societies are encouraged in India to overcome the difficulties of subdivision and fragmentation of holdings in the country.

Advantages of Cooperatives Company:

  • Economical Operations:

The operation of a cooperative society is quite economical due to elimination of middlemen and the voluntary services provided by its members.

  • Open Membership:

Membership in a cooperative organisation is open to all people having a common interest. A person can become a member at any time he likes and can leave the society at any time by returning his shares, without affecting its continuity.

  • Easy to Form:

A cooperative society is a voluntary association and may be formed with a minimum of ten adult members. Its registration is very simple and can be done without much legal formalities.

  • Democratic Management:

A cooperative society is managed in a democratic manner. It is based on the principle of ‘one man one vote’. All members have equal rights and can have a voice in its management.

  • Limited Liability:

The liability of the members of a co-operative society is limited to the extent of capital contributed by them. They do not have to bear personal liability for the debts of the society.

  • Government Patronage:

Government gives all kinds of help to co-operatives, such as loans at lower rates of interest and relief in taxation.

  • Low Management Cost:

Some of the expenses of the management are saved by the voluntary services rendered by the members. They take active interest in the working of the society. So, the society is not required to spend large amount on managerial personnel.

  • Stability:

A co-operative society has a separate legal existence. It is not affected by the death, insolvency, lunacy or permanent incapacity of any of its members. It has a fairly stable life and continues to exist for a long period.

  • Mutual Co-Operation:

Cooperative societies promote the spirit of mutual understanding, self-help and self-government. They save weaker sections of the society from exploitation by the rich. The underlying principle of co-operation is “self-help through mutual help.”

  • Economic Advantages:

Cooperative societies provide loans for productive purposes and financial assistance to farmers and other lower income earning people.

  • Other Benefits:

Cooperative societies are exempted from paying registration fees and stamp duties in some states. These societies have priority over other creditors in realising its dues from the debtors and their shares cannot be decreed for the realisation of debts.

  • No Speculation:

The share is always open to new members. The shares of co­operative society are not sold at the rates higher than their par values. Hence, it is free from evils of speculation in share values.

Disadvantages of Cooperatives Company:

  • Over reliance on Government funds

Co-operative societies are not able to raise their own resources. Their sources of financing are limited and they depend on government funds. The funding and the amount of funds that would be released by the government are uncertain. Therefore, co-operatives are not able to plan their activities in the right manner.

  • Limited funds

Co-operative societies have limited membership and are promoted by the weaker sections. The membership fees collected is low. Therefore, the funds available with the co-operatives are limited. The principle of one-man one-vote and limited dividends also reduce the enthusiasm of members. They cannot expand their activities beyond a particular level because of the limited financial resources.

  • Benefit to Rural rich

Co-operatives have benefited the rural rich and not the rural poor. The rich people elect themselves to the managing committee and manage the affairs of the co-operatives for their own benefit.

The agricultural produce of the small farmers is just sufficient to fulfill the needs of their family. They do not have any surplus to market. The rich farmers with vast tracts of land, produce in surplus quantities and the services of co-operatives such as processing, grading, correct weighment and fair prices actually benefit them.

  • Imposed by Government

In the Western countries, co-operative societies were voluntarily started by the weaker sections. The objective is to improve their economic status and protect themselves from exploitation by businessmen. But in India, the co-operative movement was initiated and established by the government. Wide participation of people is lacking. Therefore, the benefit of the co-operatives has still not reached many poorer sections.

  • Lack of Managerial skills

Co-operative societies are managed by the managing committee elected by its members. The members of the managing committee may not have the required qualification, skill or experience. Since it has limited financial resources, its ability to compensate its employees is also limited. Therefore, it cannot employ the best talent.

  • Inadequate Rural Credit

Co-operative societies give loans only for productive purposes and not for personal or family expenses. Therefore, the rural poor continue to depend on the money lenders for meeting expenses of marriage, medical care, social commitments etc. Co-operatives have not been successful in freeing the rural poor from the clutches of the money lenders.

  • Government regulation

Co-operative societies are subject to excessive government regulation which affects their autonomy and flexibility. Adhering to various regulations takes up much of the management’s time and effort.

  • Misuse of funds

If the members of the managing committee are corrupt, they can swindle the funds of the co-operative society. Many cooperative societies have faced financial troubles and closed down because of corruption and misuse of funds.

  • Inefficiencies leading to losses

Co-operative societies operate with limited financial resources. Therefore, they cannot recruit the best talent, acquire latest technology or adopt modern management practices. They operate in the traditional mold which may not be suitable in the modern business environment and therefore suffer losses.

  • Lack of Secrecy

Maintenance of business secrets is the key for the competitiveness of any business organization. But business secrets cannot be maintained in cooperatives because all members are aware of the activities of the enterprise. Further, reports and accounts have to be submitted to the Registrar of Co-operative Societies. Therefore, information relating to activities, revenues, members etc becomes public knowledge.

  • Conflicts among members

Cooperative societies are based on the principles of co-operation and therefore harmony among members is important. But in practice, there might be internal politics, differences of opinions, quarrels etc. among members which may lead to disputes. Such disputes affect the functioning of the co-operative societies.

  • Limited scope

Co-operative societies cannot be introduced in all industries. Their scope is limited to only certain areas of enterprise. Since the funds available are limited they cannot undertake large scale operations and is not suitable in industries requiring large investments.

  • Lack of Accountability

Since the management is taken care of by the managing committee, no individual can be made accountable for in efficient performance. There is a tendency to shift responsibility among the members of the managing committee.

  • Lack of Motivation

Members lack motivation to put in their whole hearted efforts for the success of the enterprise. It is because there is very little link between effort and reward. Co-operative societies distribute their surplus equitably to all members and not based on the efforts of members. Further there are legal restrictions regarding dividend and bonus that can be distributed to members.

  • Low public confidence

Public confidence in the co-operative societies is low. The reason is, in many of the co-operatives there is political interference and domination. The members of the ruling party dictate terms and therefore the purpose for which cooperatives are formed is lost.

Market Segmentation

Market Segmentation is the process of dividing a broad consumer base into smaller, more manageable groups based on shared characteristics like demographics, behavior, geography, or psychographics. This helps businesses tailor products, messaging, and strategies to meet specific customer needs, improving targeting, efficiency, and customer satisfaction. Effective segmentation enhances marketing ROI and competitive advantage.

Market Segmentation

  • Market segmentation is a marketing concept which divides the complete market set up into smaller subsets comprising of consumers with a similar taste, demand and preference.
  • A market segment is a small unit within a large market comprising of like minded individuals.
  • One market segment is totally distinct from the other segment.
  • A market segment comprises of individuals who think on the same lines and have similar interests.
  • The individuals from the same segment respond in a similar way to the fluctuations in the market.

Basis of Market Segmentation

1. Gender

  • The marketers divide the market into smaller segments based on gender. Both men and women have different interests and preferences, and thus the need for segmentation.
  • Organizations need to have different marketing strategies for men which would obviously not work in case of females.
  • A woman would not purchase a product meant for males and vice a versa.
  • The segmentation of the market as per the gender is important in many industries like cosmetics, footwear, jewellery and apparel industries.

2. Age Group

Division on the basis of age group of the target audience is also one of the ways of market segmentation.

The products and marketing strategies for teenagers would obviously be different than kids.

  • Age group (0 – 10 years) – Toys, Nappies, Baby Food, Prams
  • Age Group (10 – 20 years) – Toys, Apparels, Books, School Bags
  • Age group (20 years and above) – Cosmetics, Anti-Ageing Products, Magazines, apparels and so on

3. Income

Marketers divide the consumers into small segments as per their income. Individuals are classified into segments according to their monthly earnings.

The three categories are:

  • High income Group
  • Mid Income Group
  • Low Income Group

Stores catering to the higher income group would have different range of products and strategies as compared to stores which target the lower income group.

Pantaloon, Carrefour, Shopper’s stop target the high income group as compared to Vishal Retail, Reliance Retail or Big bazaar who cater to the individuals belonging to the lower income segment.

4. Marital Status

Market segmentation can also be as per the marital status of the individuals. Travel agencies would not have similar holiday packages for bachelors and married couples.

5. Occupation

Office goers would have different needs as compared to school / college students.

A beach house shirt or a funky T Shirt would have no takers in a Zodiac Store as it caters specifically to the professionals.

Types of Market Segmentation

  • Psychographic segmentation

The basis of such segmentation is the lifestyle of the individuals. The individual’s attitude, interest, value help the marketers to classify them into small groups.

  • Behaviouralistic Segmentation

The loyalties of the customers towards a particular brand help the marketers to classify them into smaller groups, each group comprising of individuals loyal towards a particular brand.

  • Geographic Segmentation

Geographic segmentation refers to the classification of market into various geographical areas. A marketer can’t have similar strategies for individuals living at different places.

Nestle promotes Nescafe all through the year in cold states of the country as compared to places which have well defined summer and winter season.

McDonald’s in India does not sell beef products as it is strictly against the religious beliefs of the countrymen, whereas McDonald’s in US freely sells and promotes beef products.

Not all individuals have similar needs. A male and a female would have varied interests and liking towards different products. A kid would not require something which an adult needs. A school kid would have a different requirement than an office goer. Market Segmentation helps the marketers to bring together individuals with similar choices and interests on a common platform.

  • Market Segmentation helps the marketers to devise appropriate marketing strategies and promotional schemes according to the tastes of the individuals of a particular market segment. A male model would look out of place in an advertisement promoting female products. The marketers must be able to relate their products to the target segments.
  • Market segmentation helps the marketers to understand the needs of the target audience and adopt specific marketing plans accordingly. Organizations can adopt a more focussed approach as a result of market segmentation.
  • Market segmentation also gives the customers a clear view of what to buy and what not to buy. A Rado or Omega watch would have no takers amongst the lower income group as they cater to the premium segment. College students seldom go to a Zodiac or Van Heusen store as the merchandise offered by these stores are meant mostly for the professionals. Individuals from the lower income group never use a Blackberry. In simpler words, the segmentation process goes a long way in influencing the buying decision of the consumers.

An individual with low income would obviously prefer a Nano or Alto instead of Mercedes or BMW.

  • Market segmentation helps the organizations to target the right product to the right customers at the right time. Geographical segmentation classifies consumers according to their locations. A grocery store in colder states of the country would stock coffee all through the year as compared to places which have defined winter and summer seasons.
  • Segmentation helps the organizations to know and understand their customers better. Organizations can now reach a wider audience and promote their products more effectively. It helps the organizations to concentrate their hard work on the target audience and get suitable results.

Steps in Market Segmentation

1. Identify the target market

The first and foremost step is to identify the target market. The marketers must be very clear about who all should be included in a common segment. Make sure the individuals have something in common. A male and a female can’t be included in one segment as they have different needs and expectations.

Burberry stocks separate merchandise for both men and women. The management is very clear on the target market and has separate strategies for product promotion amongst both the segments.

A Garnier men’s deodorant would obviously not sell if the company uses a female model to create awareness.

Segmentation helps the organizations decide on the marketing strategies and promotional schemes.

Maruti Suzuki has adopted a focused approach and wisely created segments within a large market to promote their cars.

  • Lower Income Group – Maruti 800, Alto.
  • Middle Income Group – Wagon R, Swift, Swift Dzire, Ritz.
  • High Income Group – Maruti Suzuki Kizashi, Suzuki Grand Vitara.

Suzuki Grand Vitara would obviously have no takers amongst the lower income group.

The target market for Rado, Omega or Tag Heuer is the premium segment as compared to Maxima or a Sonata watch.

2. Identify expectations of Target Audience

Once the target market is decided, it is essential to find out the needs of the target audience. The product must meet the expectations of the individuals. The marketer must interact with the target audience to know more about their interests and demands.

Kellogg’s K special was launched specifically for the individuals who wanted to cut down on their calorie intake.

Marketing professionals or individuals exposed to sun rays for a long duration need something which would protect their skin from the harmful effects of sun rays. Keeping this in mind, many organizations came with the concept of sunscreen lotions and creams with a sun protection factor especially for men.

3. Create Subgroups

The organizations should ensure their target market is well defined. Create subgroups within groups for effective results.

Cosmetics for females now come in various categories.

  • Creams and Lotions for girls between 20-25 years would focus more on fairness.
  • Creams and lotions for girls between 25 to 35 years promise to reduce the signs of ageing.

4. Review the needs of the target audience

It is essential for the marketer to review the needs and preferences of individuals belonging to each segment and sub-segment. The consumers of a particular segment must respond to similar fluctuations in the market and similar marketing strategies.

5. Name your market Segment

Give an appropriate name to each segment. It makes implementation of strategies easier.

A kids section can have various segments namely new born, infants, toddlers and so on.

6. Marketing Strategies

Devise relevant strategies to promote brands amongst each segment. Remember you can’t afford to have same strategies for all the segments. Make sure there is a connect between the product and the target audience. Advertisements promoting female toiletries can’t afford to have a male model, else the purpose gets nullified.

A model promoting a sunscreen lotion has to be shown roaming or working in sun for the desired impact.

7. Review the behavior

Review the behavior of the target audience frequently. It is not necessary individuals would have the same requirement (demand) all through the year. Demands vary, perceptions change and interests differ. A detailed study of the target audience is essential.

8. Size of the Target Market

It is essential to know the target market size. Collect necessary data for the same. It helps in sales planning and forecasting.

Relationship Marketing, Meaning, Functions, Benefits and Examples

Relationship Marketing is a strategic approach aimed at building long-term connections with customers, based on trust, satisfaction, and loyalty. Unlike traditional marketing, which focuses primarily on individual transactions, relationship marketing emphasizes customer retention, interaction, and ongoing engagement. It fosters stronger customer relationships by delivering personalized experiences and meeting the evolving needs of consumers. The ultimate goal is to transform satisfied customers into loyal advocates of the brand, creating a sustainable and profitable customer base.

In today’s competitive marketplace, businesses that excel at relationship marketing tend to outperform those that focus solely on short-term sales. By developing meaningful relationships with customers, companies can reduce churn, increase customer lifetime value, and generate positive word-of-mouth marketing.

Functions of Relationship Marketing

  • Customer Segmentation

The first step in relationship marketing is identifying and segmenting customers based on shared characteristics, preferences, and behaviors. This allows businesses to create targeted marketing strategies that address the specific needs and interests of each group.

  • Personalized Communication

Relationship marketing thrives on personalized communication. Companies use data to understand customer preferences and tailor their messages accordingly. Whether through email, social media, or direct interactions, personalized communication makes customers feel valued and understood.

  • Loyalty Programs

Loyalty programs are a key function of relationship marketing, designed to reward customers for repeat business. These programs incentivize customers to stay loyal to the brand, often by offering discounts, exclusive offers, or points that can be redeemed for future purchases.

  • Customer Feedback Systems

Gathering and acting on customer feedback is essential in relationship marketing. By understanding customer experiences and satisfaction levels, companies can make improvements and address pain points, ultimately enhancing the relationship with their customers.

  • Customer Support and After-Sales Service

Providing excellent customer support is critical to relationship marketing. Effective customer service helps resolve issues quickly, ensuring that customers remain satisfied and are more likely to continue doing business with the company.

  • Cross-Selling and Upselling

Relationship marketing involves identifying opportunities to offer complementary products or services to customers based on their previous purchases. Cross-selling and upselling increase customer value while meeting more of their needs.

  • Customer Retention Strategies

A major function of relationship marketing is focusing on customer retention. This involves developing strategies to maintain strong relationships, such as regular communication, exclusive offers, and personalized experiences that keep customers engaged.

  • Building Emotional Connections

Relationship marketing aims to create emotional bonds between customers and brands. By understanding customers’ values, aspirations, and emotions, companies can create experiences that resonate on a deeper level, fostering long-term loyalty.

Benefits of Relationship Marketing

  • Increased Customer Loyalty

One of the most significant benefits of relationship marketing is improved customer loyalty. By consistently providing value and personalized experiences, businesses can turn satisfied customers into loyal ones who continue to choose the brand over competitors.

  • Higher Customer Retention Rates

Relationship marketing leads to higher retention rates, as customers who feel valued and supported are more likely to stay with a company over time. This reduces customer churn and the need for constant acquisition efforts.

  • Enhanced Customer Lifetime Value (CLV)

By fostering long-term relationships, businesses can increase the overall value each customer brings over the course of their relationship. Loyal customers tend to spend more, purchase more frequently, and refer others, boosting profitability.

  • Positive Word-of-Mouth

Customers who have positive relationships with a brand are more likely to recommend it to friends, family, and colleagues. Positive word-of-mouth is a powerful marketing tool, often leading to new customer acquisitions at no additional cost to the company.

  • Cost Efficiency

Relationship marketing is more cost-effective than constantly acquiring new customers. Retaining existing customers is generally cheaper than attracting new ones, as loyal customers require less marketing spend and tend to purchase more frequently.

  • Improved Customer Insights

Ongoing engagement with customers provides businesses with valuable insights into their preferences, behaviors, and needs. This data can be used to refine marketing strategies and improve product offerings, resulting in better customer experiences.

  • Stronger Brand Reputation

Relationship marketing contributes to a stronger brand reputation. Satisfied, loyal customers often speak positively about a company, enhancing its credibility and reputation in the marketplace.

  • Resilience Against Competitors

When customers have a strong relationship with a brand, they are less likely to switch to competitors, even if they offer lower prices or similar products. Relationship marketing creates a competitive advantage by solidifying customer trust and loyalty.

Examples of Relationship Marketing

  • Amazon Prime

Amazon’s Prime membership program is an excellent example of relationship marketing. By offering fast shipping, exclusive deals, and streaming services, Amazon builds long-term relationships with customers. The loyalty program encourages repeat purchases and enhances customer retention.

  • Starbucks Rewards

Starbucks has effectively implemented relationship marketing through its rewards program. Customers earn points with every purchase, which can be redeemed for free products. Personalized offers based on buying behavior help deepen the relationship with each customer.

  • NikePlus

NikePlus is a loyalty program designed to engage customers by offering personalized recommendations, exclusive products, and early access to sales. By connecting with customers through their fitness journeys and lifestyle choices, Nike strengthens brand loyalty.

  • Apple’s Customer Service

Apple is known for its exceptional customer service and support. Whether through its Genius Bar in stores or online assistance, Apple focuses on maintaining long-term relationships by ensuring customer satisfaction and providing solutions to any issues that arise.

  • Zappos

Zappos, the online shoe and clothing retailer, is famous for its customer-centric approach. The company goes above and beyond to provide outstanding customer service, often exceeding customer expectations, which helps foster strong, long-lasting relationships.

  • Tesco Clubcard

Tesco’s Clubcard loyalty program provides personalized discounts and offers based on customers’ shopping habits. By rewarding customers for their loyalty and tailoring promotions to individual preferences, Tesco builds strong relationships with its shoppers.

  • Sephora Beauty Insider

Sephora’s Beauty Insider program is another example of relationship marketing. Customers earn points with every purchase, which can be redeemed for exclusive products and services. Sephora also offers personalized beauty tips and recommendations, enhancing the customer experience.

  • Delta SkyMiles

Delta Airlines’ SkyMiles loyalty program rewards frequent flyers with miles that can be redeemed for flights, upgrades, and other perks. By focusing on customer retention and providing exclusive benefits to loyal customers, Delta strengthens its relationship with travelers.

Production, Meaning, Factors of Production, Production Function, Features, Types

Production is a fundamental economic activity that involves transforming inputs into outputs to satisfy human wants and needs. It refers to the creation of utility by converting raw materials, natural resources, and various inputs such as labor and capital into finished goods or services. The term “production” is not confined only to manufacturing physical products but also includes the provision of services like healthcare, education, transportation, and banking.

In economics, production is defined as any activity that results in the generation of value. It adds utility in terms of form (changing the shape or structure of goods), place (making goods available where they are needed), and time (making goods available when they are required). For instance, converting cotton into fabric or providing consultancy services both fall under the scope of production.

Production plays a central role in the functioning of any economy. It is the backbone of economic development, as it creates goods and services, generates income, provides employment, and contributes to the GDP. The process involves the effective combination and utilization of the four factors of production—land, labor, capital, and entrepreneurship.

Efficient production ensures cost-effectiveness, quality output, and customer satisfaction. In a competitive business environment, firms continuously seek to improve their production processes through innovation and technology. Thus, production is not merely a technical activity but also a strategic function that directly influences business performance and market success.

Factors of Production:

  • Land

Land refers to all natural resources used in the creation of goods and services. This includes physical land, forests, minerals, water, and other gifts of nature. It is a passive factor but essential, as it provides the base for agriculture, manufacturing, and infrastructure. The availability and productivity of land influence industrial location and output. It is fixed in supply and subject to diminishing returns if overused without improvement or technological intervention.

  • Labour

Labor represents the human effort—both physical and mental—used in production. It includes the work of employees, professionals, and skilled or unskilled workers. The productivity of labor depends on education, health, skills, motivation, and working conditions. Labor is an active factor that contributes directly to the creation of goods and services. Effective labor management and training programs can enhance output, efficiency, and innovation, making labor a critical resource in competitive business environments.

  • Capital

Capital comprises man-made resources such as tools, machinery, buildings, and technology used to produce other goods and services. It differs from money, as capital refers specifically to physical assets that facilitate production. Capital improves labor productivity and production efficiency. It can be categorized into fixed capital (long-term assets) and working capital (short-term inputs). Businesses must invest in and maintain capital assets to scale operations and stay technologically competitive in dynamic markets.

  • Entrepreneurship

Entrepreneurship is the ability to identify opportunities, organize resources, take risks, and innovate. Entrepreneurs combine land, labor, and capital to initiate and manage production activities. They are the decision-makers who determine what, how, and for whom to produce. Successful entrepreneurs drive innovation, generate employment, and stimulate economic growth. Their risk-taking ability and vision are essential for launching new ventures and sustaining businesses in a changing economic landscape.

  • Human Capital

Human capital refers to the knowledge, skills, experience, and competencies possessed by individuals. Unlike labor, which measures effort, human capital emphasizes quality and expertise. Investment in education, training, and healthcare improves human capital, leading to higher productivity and innovation. In knowledge-driven economies, human capital is crucial for sectors like IT, R&D, and services. Businesses that cultivate strong human capital gain a strategic advantage through creativity, efficiency, and decision-making capabilities.

  • Information and Knowledge

Information and knowledge have become key production factors in the digital era. Access to market data, consumer insights, and industry trends enables firms to make informed decisions and respond to changes swiftly. Knowledge fuels innovation, strategy, and process improvement. Companies use data analytics and research to optimize supply chains, target customers, and reduce risks. In the modern economy, intangible assets like intellectual property and brand reputation also derive from valuable information.

  • Time

Time, though often overlooked, is a vital factor of production. It affects productivity, cost-efficiency, and market responsiveness. Timely decision-making, project execution, and delivery influence customer satisfaction and profitability. Time also determines the depreciation of assets and the lifecycle of products. Efficient time management leads to leaner operations and better resource utilization. In fast-moving markets, the ability to act quickly on opportunities is a decisive competitive advantage.

  • Technology

Technology enhances all other factors of production by increasing efficiency, reducing costs, and enabling innovation. It transforms traditional processes into automated, scalable, and intelligent systems. For instance, AI, robotics, and cloud computing streamline manufacturing, logistics, and customer service. Technology reduces reliance on physical labor and optimizes capital usage. In modern business strategy, adopting and upgrading technology is not optional—it is essential for survival, growth, and staying ahead in competitive markets.

Production Function:

Production Function is an economic concept that describes the relationship between the inputs used in production and the resulting output. It shows how different combinations of labor, capital, and other factors of production contribute to the production of goods or services. The production function helps in understanding the efficiency of resource utilization, and how changes in the quantity of inputs affect the level of output. It is often expressed as an equation or graph, representing the technological relationship in production.

Mathematically, such a basic relationship between inputs and outputs may be expressed as:

Q = f( L, C, N )

Where

Q = Quantity of output

L = Labour

C = Capital

N = Land.

Hence, the level of output (Q), depends on the quantities of different inputs (L, C, N) available to the firm. In the simplest case, where there are only two inputs, labour (L) and capital (C) and one output (Q), the production function becomes.

Q = f(L, C)

“The production function is a technical or engineering relation between input and output. As long as the natural laws of technology remain unchanged, the production function remains unchanged.” Prof. L.R. Klein

“Production function is the relationship between inputs of productive services per unit of time and outputs of product per unit of time.” Prof. George J. Stigler

“The relationship between inputs and outputs is summarized in what is called the production function. This is a technological relation showing for a given state of technological knowledge how much can be produced with given amounts of inputs.” Prof. Richard J. Lipsey

Thus, from the above definitions, we can conclude that production function shows for a given state of technological knowledge, the relation between physical quantities of inputs and outputs achieved per period of time.

Features of Production Function:

Following are the main features of production function:

1. Substitutability

The factors of production or inputs are substitutes of one another which make it possible to vary the total output by changing the quantity of one or a few inputs, while the quantities of all other inputs are held constant. It is the substitutability of the factors of production that gives rise to the laws of variable proportions.

2. Complementarity

The factors of production are also complementary to one another, that is, the two or more inputs are to be used together as nothing will be produced if the quantity of either of the inputs used in the production process is zero.

The principles of returns to scale is another manifestation of complementarity of inputs as it reveals that the quantity of all inputs are to be increased simultaneously in order to attain a higher scale of total output.

3. Specificity

It reveals that the inputs are specific to the production of a particular product. Machines and equipment’s, specialized workers and raw materials are a few examples of the specificity of factors of production. The specificity may not be complete as factors may be used for production of other commodities too. This reveals that in the production process none of the factors can be ignored and in some cases ignorance to even slightest extent is not possible if the factors are perfectly specific.

Production involves time; hence, the way the inputs are combined is determined to a large extent by the time period under consideration. The greater the time period, the greater the freedom the producer has to vary the quantities of various inputs used in the production process.

In the production function, variation in total output by varying the quantities of all inputs is possible only in the long run whereas the variation in total output by varying the quantity of single input may be possible even in the short run.

Time Period and Production Functions

The production function is differently defined in the short run and in the long run. This distinction is extremely relevant in microeconomics. The distinction is based on the nature of factor inputs.

Those inputs that vary directly with the output are called variable factors. These are the factors that can be changed. Variable factors exist in both, the short run and the long run. Examples of variable factors include daily-wage labour, raw materials, etc.

On the other hand, those factors that cannot be varied or changed as the output changes are called fixed factors. These factors are normally characteristic of the short run or short period of time only. Fixed factors do not exist in the long run.

Consequently, we can define two production functions: short-run and long-run. The short-run production function defines the relationship between one variable factor (keeping all other factors fixed) and the output. The law of returns to a factor explains such a production function.

For example, consider that a firm has 20 units of labour and 6 acres of land and it initially uses one unit of labour only (variable factor) on its land (fixed factor). So, the land-labour ratio is 6:1. Now, if the firm chooses to employ 2 units of labour, then the land-labour ratio becomes 3:1 (6:2).

The long-run production function is different in concept from the short run production function. Here, all factors are varied in the same proportion. The law that is used to explain this is called the law of returns to scale. It measures by how much proportion the output changes when inputs are changed proportionately.

Types of Production Function:

1. Short-Run Production Function

In the short run, at least one input is fixed (usually capital), while other inputs (like labor) are variable. The short-run production function examines how changes in variable inputs affect output, keeping the fixed input constant.

Key Features:

  • Focuses on the law of variable proportions (diminishing marginal returns).
  • Output increases initially at an increasing rate, then at a decreasing rate, and eventually may decline.

Example:

A factory with fixed machinery (capital) adds more workers (labor). Initially, productivity increases, but as workers crowd the factory, additional output diminishes.

2. Long-Run Production Function

In the long run, all inputs are variable, allowing firms to adjust labor, capital, and other resources fully. The long-run production function focuses on the optimal combination of inputs to achieve maximum efficiency and output.

Key Features:

  • Examines returns to scale:
    • Increasing Returns to Scale: Doubling inputs results in more than double the output.
    • Constant Returns to Scale: Doubling inputs results in a proportional doubling of output.
    • Decreasing Returns to Scale: Doubling inputs results in less than double the output.
  • Useful for long-term planning and investment decisions.

3. Cobb-Douglas Production Function

A mathematical representation of the relationship between two or more inputs (e.g., labor and capital) and output. It is commonly expressed as:

Q = A*L^α*K^β*

Where:

  • Q: Total output
  • L: Labor input
  • K: Capital input
  • α,β: Elasticities of output with respect to labor and capital
  • A: Total factor productivity

Key Features:

  • Demonstrates the contribution of labor and capital to output.
  • Widely used in economics for empirical studies and forecasting.

4. Fixed Proportions Production Function (Leontief Production Function)

In this type, inputs are used in fixed proportions to produce output. Increasing one input without proportionately increasing the other does not lead to higher output.

Example:

A car requires one engine and four tires. Adding more engines without increasing the number of tires will not produce more cars.

5. Variable Proportions Production Function

Inputs can be substituted for one another in varying proportions while producing the same level of output.

Example:

A firm can use either more machines and less labor or more labor and fewer machines to produce the same output.

6. Isoquant Production Function

An isoquant represents all possible combinations of two inputs (e.g., labor and capital) that produce the same level of output. The isoquant approach analyzes how inputs can be substituted while maintaining output levels.

Key Features:

  • Focuses on input substitution.
  • Helps determine the least-cost combination of inputs for a given output.

Elasticity of Demand: Meaning, Types and Significance

Elasticity of Demand refers to the responsiveness of the quantity demanded of a good or service to changes in its price. It measures how much the demand for a product changes when there is a change in its price. If demand changes significantly with a small price change, the demand is considered elastic. If the demand changes little or not at all, it is inelastic. The elasticity of demand is calculated as the percentage change in quantity demanded divided by the percentage change in price. This concept helps businesses and economists understand consumer behavior and pricing strategies.

Types of Elasticity:

Distinction may be made between Price Elasticity, Income Elasticity and Cross Elasticity. Price Elasticity is the responsiveness of demand to change in price; income elasticity means a change in demand in response to a change in the consumer’s income; and cross elasticity means a change in the demand for a commodity owing to change in the price of another commodity.

(a) Infinite or Perfect Elasticity of Demand

Let as first take one extreme case of elasticity of demand, viz., when it is infinite or perfect. Elasticity of demand is infinity when even a negligible fall in the price of the commodity leads to an infinite extension in the demand for it. In Fig. 1 the horizontal straight line DD’ shows infinite elasticity of demand. Even when the price remains the same, the demand goes on changing.

(b) Perfectly Inelastic Demand

The other extreme limit is when demand is perfectly inelastic. It means that howsoever great the rise or fall in the price of the commodity in question, its demand remains absolutely unchanged. In Fig. 2, the vertical line DD’ shows a perfectly inelastic demand. In other words, in this case elasticity of demand is zero. No amount of change in price induces a change in demand.

In the real world, there is no commodity the demand for which may be absolutely inelastic, i.e., changes in its price will fail to bring about any change at all in the demand for it. Some extension/contraction is bound to occur that is why economists say that elasticity of demand is a matter of degree only. In the same manner, there are few commodities in whose case the demand is perfectly elastic. Thus, in real life, the elasticity of demand of most goods and services lies between the two limits given above, viz., infinity and zero. Some have highly elastic demand while others have less elastic demand.

(c) Very Elastic Demand

Demand is said to be very elastic when even a small change in the price of a commodity leads to a considerable extension/con­traction of the amount demanded of it. In Fig. 3, DD’ curve illustrates such a demand. As a result of change of T in the price, the quantity demanded extends/contracts by MM’, which clearly is comparatively a large change in demand.

(d) Less Elastic Demand

When even a substantial change in price brings only a small extension/contraction in demand, it is said to be less elastic. In Fig. 4, DD’ shows less elastic demand. A fall of NN’ in price extends demand by MM’ only, which is very small.

Significance of Elasticity of Demand

  1. Determination of Output Level

For making production profitable, it is essential that the quantity of goods and services should be produced corresponding to the demand for that product. Since the changes in demand are due to the change in price, the knowledge of elasticity of demand is necessary for determining the output level.

  1. Determination of Price

The elasticity of demand for a product is the basis of its price determination. The ratio in which the demand for a product will fall with the rise in its price and vice versa can be known with the knowledge of elasticity of demand.

If the demand for a product is inelastic, the producer can charge high price for it, whereas for an elastic demand product he will charge low price. Thus, the knowledge of elasticity of demand is essential for management in order to earn maximum profit.

  1. Price Discrimination by Monopolist

Under monopoly discrimination the problem of pricing the same commodity in two different markets also depends on the elasticity of demand in each market. In the market with elastic demand for his commodity, the discriminating monopolist fixes a low price and in the market with less elastic demand, he charges a high price.

  1. Price Determination of Factors of Production

The concept of elasticity for demand is of great importance for determining prices of various factors of production. Factors of production are paid according to their elasticity of demand. In other words, if the demand of a factor is inelastic, its price will be high and if it is elastic, its price will be low.

  1. Demand Forecasting

The elasticity of demand is the basis of demand forecasting. The knowledge of income elasticity is essential for demand forecasting of producible goods in future. Long- term production planning and management depend more on the income elasticity because management can know the effect of changing income levels on the demand for his product.

  1. Dumping

A firm enters foreign markets for dumping his product on the basis of elasticity of demand to face foreign competition.

  1. Determination of Prices of Joint Products

The concept of the elasticity of demand is of much use in the pricing of joint products, like wool and mutton, wheat and straw, cotton and cotton seeds, etc. In such cases, separate cost of production of each product is not known.

Therefore, the price of each is fixed on the basis of its elasticity of demand. That is why products like wool, wheat and cotton having an inelastic demand are priced very high as compared to their byproducts like mutton, straw and cotton seeds which have an elastic demand.

  1. Determination of Government Policies

The knowledge of elasticity of demand is also helpful for the government in determining its policies. Before imposing statutory price control on a product, the government must consider the elasticity of demand for that product.

The government decision to declare public utilities those industries whose products have inelastic demand and are in danger of being controlled by monopolist interests depends upon the elasticity of demand for their products.

  1. Helpful in Adopting the Policy of Protection

The government considers the elasticity of demand of the products of those industries which apply for the grant of a subsidy or protection. Subsidy or protection is given to only those industries whose products have an elastic demand. As a consequence, they are unable to face foreign competition unless their prices are lowered through sub­sidy or by raising the prices of imported goods by imposing heavy duties on them.

  1. Determination of Gains from International Trade

The gains from international trade depend, among others, on the elasticity of demand. A country will gain from international trade if it exports goods with less elasticity of demand and import those goods for which its demand is elastic.

In the first case, it will be in a position to charge a high price for its products and in the latter case it will be paying less for the goods obtained from the other country. Thus, it gains both ways and shall be able to increase the volume of its exports and imports.

Types of Intermediaries

Unless customers are buying a product directly from the company that makes it, sales are always facilitated by one or more marketing intermediaries, also known as middlemen. Marketing intermediaries do much more than simply take a slice of the pie with each transaction. Not only do they give customers easier access to products, they can also streamline a manufacturer’s processes. Four types of traditional intermediaries include agents and brokers, wholesalers, distributors and retailers.

Types of Intermediaries

  • Wholesalers

Wholesalers typically are independently owned businesses that buy from manufacturers and take title to the goods. These intermediaries then resell the products to retailers or organizations. If they’re full-service wholesalers, they provide services such as storage, order processing and delivery, and they participate in promotional support. They generally handle products from several producers but specialize in particular products. Limited-service wholesalers offer few services and often serve as drop shippers where the retailer passes the customer’s order information to the wholesaler, who then packages the product and ships it directly to the customer.

  • Retailers

Retailers work directly with the customer. These intermediaries work with wholesalers and distributors and often provide many different products manufactured by different producers all in one location. Customers can compare different brands and pick up items that are related but aren’t manufactured by the same producer, such as bread and butter. Purchasing bread or medications directly from a manufacturer or pharmaceutical company would be time-consuming and expensive for a customer. But buying these products from a local retail “middleman” is simple, quick and convenient.

  • Distributors

Distributors are generally privately owned and operated companies, selected by manufacturers, that buy product for resale to retailers, similar to wholesalers. These intermediaries typically work with many businesses and cover a specific geographic area or market sector, performing several functions, including selling, delivery, extending credit and maintaining inventory. Although main roles of distributors include immediate access to goods and after-sales service, they typically specialize in a narrower product range to ensure better product knowledge and customer service.

  • Agents and Brokers

Agents and brokers sell products or product services for a commission, or a percentage of the sales price or product revenue. These intermediaries have legal authority to act on behalf of the manufacturer or producer. Agents and brokers never take title to the products they handle and perform fewer services than wholesalers and distributors. Their primary function is to bring buyers and sellers together. For example, real estate agents and insurance agents don’t own the items that are sold, but they receive a commission for putting buyers and sellers together. Manufacturers’ representatives that sell several non-competing products and arrange for their delivery to customers in a certain geographic region also are agent intermediaries.

Role of Intermediaries

  • Purchasing

Wholesalers purchase very large quantities of goods directly from producers or from other wholesalers. By purchasing large quantities or volumes, wholesalers are able to secure significantly lower prices.

Imagine a situation in which a farmer grows a very large crop of potatoes. If he sells all of the potatoes to a single wholesaler, he will negotiate one price and make one sale. Because this is an efficient process that allows him to focus on farming (rather than searching for additional buyers), he will likely be willing to negotiate a lower price. Even more important, because the wholesaler has such strong buying power, the wholesaler is able to force a lower price on every farmer who is selling potatoes.

The same is true for almost all mass-produced goods. When a producer creates a large quantity of goods, it is most efficient to sell all of them to one wholesaler, rather than negotiating prices and making sales with many retailers or an even larger number of consumers. Also, the bigger the wholesaler is, the more likely it will have significant power to set attractive prices.

  • Warehousing and Transportation

Once the wholesaler has purchased a mass quantity of goods, it needs to get them to a place where they can be purchased by consumers. This is a complex and expensive process. McLane Company operates eighty distribution centers around the country. Its distribution center in Northfield, Missouri, is 560,000 square feet big and is outfitted with a state-of-the art inventory tracking system that allows it to manage the diverse products that move through the center. It relies on its own vast trucking fleet to handle the transportation.

  • Grading and Packaging

Wholesalers buy a very large quantity of goods and then break that quantity down into smaller lots. The process of breaking large quantities into smaller lots that will be resold is called bulk breaking. Often this includes physically sorting, grading, and assembling the goods. Returning to our potato example, the wholesaler would determine which potatoes are of a size and quality to sell individually and which are to be packaged for sale in five-pound bags.

  • Risk Bearing

Wholesalers either take title to the goods they purchase, or they own the goods they purchase. There are two primary consequences of this, both of which are both very important to the distribution channel. First, it means that the wholesaler finances the purchase of the goods and carries the cost of the goods in inventory until they are sold. Because this is a tremendous expense, it drives wholesalers to be accurate and efficient in their purchasing, warehousing, and transportation processes.

Second, wholesalers also bear the risk for the products until they are delivered. If goods are damaged in transport and cannot be sold, then the wholesaler is left with the goods and the cost. If there is a significant change in the value of the products between the time of the purchase from the producer and the sale to the retailer, the wholesaler will absorb that profit or loss.

  • Marketing

Often, the wholesaler will fill a role in the promotion of the products that it distributes. This might include creating displays for the wholesaler’s products and providing the display to retailers to increase sales. The wholesaler may advertise its products that are carried by many retailers.

Wholesalers also influence which products the retailer offers. For example, McLane Company was a winner of the 2016 Convenience Store News Category Captains, in recognition for its innovations in providing the right products to its customers. McLane created unique packaging and products featuring movie themes, college football themes, and other special occasion branding that were designed to appeal to impulse buyers. They also shifted the transportation and delivery strategy to get the right products in front of consumers at the time they were most likely to buy. Its convenience store customers are seeing sales growth, as is the wholesaler.

  • Distribution

As distribution channels have evolved, some retailers, such as Walmart and Target, have grown so large that they have taken over aspects of the wholesale function. Still, it is unlikely that wholesalers will ever go away. Most retailers rely on wholesalers to fulfill the functions that we have discussed, and they simply do not have the capability or expertise to manage the full distribution process. Plus, many of the functions that wholesalers fill are performed most efficiently at scale. Wholesalers are able to focus on creating efficiencies for their retail channel partners that are very difficult to replicate on a small scale.

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