Consumer Grievance Letters

A consumer complaint letter is usually written to an external agency like a Consumer Complaint Forum which redresses grievances of the public. The letter should specify the cause for your disgruntlement, when it occurred, name the organization which you feel is responsible for the same and explain the circumstance or event which has caused you dissatisfaction. It can be irritating to find some problem with the product. While trying to solve a problem, make sure that you discuss it with the representative.

A consumer complaint letter puts your complaint on record with the company, and it helps you preserve legal rights if any. A formal tone must be maintained. The letter must be clear and concise, state exactly what has to be done for repair, don’t be too angry or sarcastic and possible include the copies of the relevant document. Below are the sample letter and template for an effective complaint letter.

Complaint Letter Writing Tips

• Start by mentioning to whom you want to complain, specify reasons for it.
• Furnish details about item/service procured date and expenditure incurred.
• Briefly, explain the problem you are facing concerning the item purchased or service was taken.
• Mention the documents you are enclosing to prove your allegations.
• End by requesting the forum to intervene and grant you justice.

Example

From,

Like Marian

346, Palm Street

Mumbai.

Date: 2^nd January 2021

To,

Lake Jona

Consumer Redressal Forum

Downtown Street

Texas

Dear Mr. Jonna,

I want to complain to the online store, xyz.com for delivering to me a faulty mobile phone. It has been giving me problems from the first day. The order was placed for Sansui 3478 and the amount paid is Rs. 22210 via credit card on the 1st of September. The handset as delivered to me on the 4th September.

I charged the mobile as instructed to me in the manual but it did not turn on. I even called the help desk to help me fix the problem but no progress. Despite assurance by the store for replacement; I have not received any till date. I have written up emails to different officers at Hands-On.Org, but there was no response. I am enclosing payment proof, warranty-card and copies of my communiqués with the organization.

I request your forum to intervene and get me justice at the earliest by instructing them to replace my handset immediately.

Yours sincerely,

Like Marian