Card Technologies

Payment Cards are part of a payment system issued by financial institutions, such as a bank, to a customer that enables its owner (the cardholder) to access the funds in the customer’s designated bank accounts, or through a credit account and make payments by electronic funds transfer and access automated teller machines (ATMs). Such cards are known by a variety of names including bank cards, ATM cards, MAC (money access cards), client cards, key cards or cash cards.

There are a number of types of payment cards, the most common being credit cards and debit cards. Most commonly, a payment card is electronically linked to an account or accounts belonging to the cardholder. These accounts may be deposit accounts or loan or credit accounts, and the card is a means of authenticating the cardholder. However, stored-value cards store money on the card itself and are not necessarily linked to an account at a financial institution.

It can also be a smart card that contains a unique card number and some security information such as an expiration date or CVVC (CVV) or with a magnetic strip on the back enabling various machines to read and access information. Depending on the issuing bank and the preferences of the client, this may allow the card to be used as an ATM card, enabling transactions at automatic teller machines; or as a debit card, linked to the client’s bank account and able to be used for making purchases at the point of sale; or as a credit card attached to a revolving credit line supplied by the bank.

Most payment cards, such as debit and credit cards can also function as ATM cards, although ATM-only cards are also available. Charge and proprietary cards cannot be used as ATM cards. The use of a credit card to withdraw cash at an ATM is treated differently to a POS transaction, usually attracting interest charges from the date of the cash withdrawal. Interbank networks allow the use of ATM cards at ATMs of private operators and financial institutions other than those of the institution that issued the cards.

All ATM machines, at a minimum, will permit cash withdrawals of customers of the machine’s owner (if a bank-operated machine) and for cards that are affiliated with any ATM network the machine is also affiliated. They will report the amount of the withdrawal and any fees charged by the machine on the receipt. Most banks and credit unions will permit routine account-related banking transactions at the bank’s own ATM, including deposits, checking the balance of an account, and transferring money between accounts. Some may provide additional services, such as selling postage stamps.

For other types of transactions through telephone or online banking, this may be performed with an ATM card without in-person authentication. This includes account balance inquiries, electronic bill payments, or in some cases, online purchases.

ATM cards can also be used on improvised ATMs such as “mini ATMs”, merchants’ card terminals that deliver ATM features without any cash drawer. These terminals can also be used as cashless scrip ATMs by cashing the receipts they issue at the merchant’s point of sale.

Card Networks

In some banking networks, the two functions of ATM cards and debit cards are combined into a single card, simply called a “debit card” or also commonly a “bank card”. These are able to perform banking tasks at ATMs and also make point-of-sale transactions, with both features using a PIN.

Canada’s Interac and Europe’s Maestro are examples of networks that link bank accounts with point-of-sale equipment.

Some debit card networks also started their lives as ATM card networks before evolving into full-fledged debit card networks, example of these networks are: Development Bank of Singapore (DBS)’s Network for Electronic Transfers (NETS) and Bank Central Asia (BCA)’s Debit BCA, both of them were later on adopted by other banks (with Prima Debit being the Prima interbank network version of Debit BCA).

Types

Payment cards have features in common, as well as distinguish features. Types of payment cards can be distinguished on the basis of the features of each type of card:

  • Credit card

A credit card is linked to a line of credit (usually called a credit limit) created by the issuer of the credit card for the cardholder on which the cardholder can draw (i.e. borrow), either for payment to a merchant for a purchase or as a cash advance to the cardholder. Most credit cards are issued by or through local banks or credit unions, but some non-bank financial institutions also offer cards directly to the public.

The cardholder can either repay the full outstanding balance or a lesser amount by the payment due date. The amount paid cannot be less than the “minimum payment,” either a fixed dollar amount or a percentage of the outstanding balance. Interest is charged on the portion of the balance not paid off by the due date. The rate of interest and method of calculating the charge vary between credit cards, even for different types of card issued by the same company. Many credit cards can also be used to take cash advances through ATMs, which also attract interest charges, usually calculated from the date of cash withdrawal. Some merchants charge a fee for purchases by credit card, as they will be charged a fee by the card issuer.

  • Debit card

With a debit card (also known as a bank card, check card or some other description) when a cardholder makes a purchase, funds are withdrawn directly either from the cardholder’s bank account, or from the remaining balance on the card, instead of the holder repaying the money at a later date. In some cases, the “cards” are designed exclusively for use on the Internet, and so there is no physical card.

The use of debit cards has become widespread in many countries and has overtaken use of cheques, and in some instances cash transactions, by volume. Like credit cards, debit cards are used widely for telephone and internet purchases.

Debit cards can also allow instant withdrawal of cash, acting as the ATM card, and as a cheque guarantee card. Merchants can also offer “cashback”/”cashout” facilities to customers, where a customer can withdraw cash along with their purchase. Merchants usually do not charge a fee for purchases by debit card.

  • Charge card

With charge cards, the cardholder is required to pay the full balance shown on the statement, which is usually issued monthly, by the payment due date. It is a form of short-term loan to cover the cardholder’s purchases, from the date of the purchase and the payment due date, which may typically be up to 55 days. Interest is usually not charged on charge cards and there is usually no limit on the total amount that may be charged. If payment is not made in full, this may result in a late payment fee, the possible restriction of future transactions, and perhaps the cancellation of the card.

  • ATM Card

An ATM card (known under a number of names) is any card that can be used in automated teller machines (ATMs) for transactions such as deposits, cash withdrawals, obtaining account information, and other types of transactions, often through interbank networks. Cards may be issued solely to access ATMs, and most debit or credit cards may also be used at ATMs, but charge and proprietary cards cannot.

The use of a credit card to withdraw cash at an ATM is treated differently to an POS transaction, usually attracting interest charges from the date of the cash withdrawal. The use of a debit card usually does not attract interest. Third party ATM owners may charge a fee for the use of their ATM.

  • Stored-Value card

With a stored-value card, a monetary value is stored on the card, and not in an externally recorded account. This differs from prepaid cards where money is on deposit with the issuer similar to a debit card. One major difference between stored value cards and prepaid debit cards is that prepaid debit cards are usually issued in the name of individual account holders, while stored-value cards are usually anonymous.

The term stored-value card means that the funds and or data are physically stored on the card. With prepaid cards the data is maintained on computers controlled by the card issuer. The value stored on the card can be accessed using a magnetic stripe embedded in the card, on which the card number is encoded; using radio-frequency identification (RFID); or by entering a code number, printed on the card, into a telephone or other numeric keypad.

  • Fleet card

Fleet card is used as a payment card, most commonly for gasoline, diesel and other fuels at gas stations. Fleet cards can also be used to pay for vehicle maintenance and expenses, at the discretion of the fleet owner or manager. The use of a fleet card reduces the need to carry cash, thus increasing the security for fleet drivers. The elimination of cash also helps to prevent fraudulent transactions at the fleet owner’s or manager’s expense.

Fleet cards provide convenient and comprehensive reporting, enabling fleet owners/managers to receive real time reports and set purchase controls with their cards, helping to keep them informed of all business related expenses. They may also reduce administrative work or otherwise be essential in arranging fuel taxation refunds.

Other Cards

  • Gift card
  • Digital currency
  • Store card

Technologies

A number of International Organization for Standardization standards, ISO/IEC 7810, ISO/IEC 7811, ISO/IEC 7812, ISO/IEC 7813, ISO 8583, and ISO/IEC 4909, define the physical properties of payment cards, including size, flexibility, location of the magstripe, magnetic characteristics, and data formats. They also provide the standards for financial cards, including the allocation of card number ranges to different card issuing institutions.

  • Embossing

Originally charge account identification was paper-based. In 1959 American Express was the first charge card operator to issue embossed plastic cards which enabled cards to be manually imprinted for processing, making processing faster and reducing transcription errors. Other credit card issuers followed suit. The information typically embossed are the bank card number, card expiry date and cardholder’s name. Though the imprinting method has been predominantly superseded by the magnetic stripe and then by the integrated chip, cards continue to be embossed in case a transaction needs to be processed manually. Under manual processing, cardholder verification was by the cardholder signing the payment voucher after which the merchant would check the signature against the cardholder’s signature on the back of the card. Cards conform to the ISO/IEC 7810 ID-1 standard, ISO/IEC 7811 on embossing, and the ISO/IEC 7812 card numbering standard.

  • Magnetic stripe

Magnetic stripes started to be rolled out on debit cards in the 1970s with the introduction of ATMs. The magnetic stripe stores card data which can be read by physical contact and swiping past a reading head. The magnetic stripe contains all the information appearing on the card face, but allows for faster processing at point-of-sale than the then manual alternative as well as subsequently by the transaction processing company. When the magnetic stripe is being used, the cardholder will have been issued with a PIN, which is used for cardholder identification at the point-of-sale, and a signature is no longer required. The magnetic stripe is in the process of being augmented by the integrated chip.

  • Smart card

A smart card, chip card, or integrated circuit card (ICC), is any pocket-sized card with embedded integrated circuits which can process data. This implies that it can receive input which is processed by way of the ICC applications and delivered as an output. There are two broad categories of ICCs. Memory cards contain only non-volatile memory storage components, and perhaps some specific security logic. Microprocessor cards contain volatile memory and microprocessor components. The card is made of plastic, generally PVC, but sometimes ABS. The card may embed a hologram to avoid counterfeiting. Using smart cards is also a form of strong security authentication for single sign-on within large companies and organizations.

EMV is the standard adopted by all major issuers of smart payment cards.

  • Proximity card

Proximity card (or prox card) is a generic name for contactless integrated circuit devices used for security access or payment systems. It can refer to the older 125 kHz devices or the newer 13.56 MHz contactless RFID cards, most commonly known as contactless smartcards.

Modern proximity cards are covered by the ISO/IEC 14443 (proximity card) standard. There is also a related ISO/IEC 15693 (vicinity card) standard. Proximity cards are powered by resonant energy transfer and have a range of 0–3 inches in most instances. The user will usually be able to leave the card inside a wallet or purse. The price of the cards is also low, usually US$2–$5, allowing them to be used in applications such as identification cards, keycards, payment cards and public transit fare cards.

Loans, Characteristics, Types

Loan is a financial arrangement where a lender provides funds to a borrower with the agreement of repayment over time, usually with interest. Loans help individuals, businesses, and governments meet financial needs such as buying property, expanding businesses, funding education, or managing emergencies. They can be secured (backed by collateral) or unsecured (based on creditworthiness). Loan repayment includes principal and interest, structured over a fixed period. Banks and financial institutions carefully assess borrower creditworthiness, repayment capacity, and purpose before granting loans. Proper loan management ensures financial stability, economic growth, and credit accessibility for different sectors of the economy.

Characteristics of Loans:

  • Principal Amount

The principal amount is the original sum of money borrowed by a borrower from a lender. This amount forms the base on which interest is calculated and must be repaid over time. The principal depends on factors such as the borrower’s financial need, creditworthiness, and loan type. Higher principal amounts generally lead to higher interest payments. Financial institutions assess the borrower’s capacity to repay before approving the principal. It is crucial for both lenders and borrowers to agree on a feasible principal amount to ensure smooth repayment and prevent financial distress.

  • Interest Rate

Interest rate is the cost of borrowing money, expressed as a percentage of the principal amount. It can be fixed (remains constant) or floating (varies with market rates). The interest rate is determined by factors such as loan type, credit score, market conditions, and central bank policies. A higher interest rate increases the total repayment amount, while a lower rate reduces the financial burden. For lenders, interest rates are a key source of income, and for borrowers, they influence affordability. Comparing interest rates across banks helps borrowers secure the best loan deals.

  • Loan Tenure

Loan tenure refers to the period over which a borrower repays the loan. It can range from short-term (a few months) to long-term (up to 30 years) depending on the loan type. Longer tenures generally result in lower monthly installments but higher overall interest costs, whereas shorter tenures have higher monthly payments but lower interest costs. Borrowers must choose a tenure that balances affordability and total repayment cost. Financial institutions analyze income stability and future financial plans before recommending an optimal tenure. Loan tenure directly impacts monthly budgeting and overall financial health.

  • Repayment Schedule

The repayment schedule outlines the timeline for repaying the principal and interest in monthly, quarterly, or annual installments. Repayment can be structured as equated monthly installments (EMIs), balloon payments, or flexible payment plans. Timely repayment is crucial for maintaining a good credit score and avoiding penalties. Borrowers should understand the repayment terms before signing a loan agreement. Lenders may offer prepayment options, allowing borrowers to clear loans earlier, sometimes with penalties. A structured repayment schedule ensures financial discipline, reduces default risk, and enhances a borrower’s creditworthiness.

  • Security or Collateral

Many loans require security or collateral, which is an asset pledged by the borrower to secure the loan. Secured loans (e.g., home or car loans) require assets like property, fixed deposits, or gold as collateral, reducing risk for the lender. In case of default, the lender can seize and sell the collateral to recover the loan amount. Unsecured loans (e.g., personal loans) do not require collateral but often have higher interest rates due to increased lender risk. Collateral provides lenders with a financial safeguard and helps borrowers access larger loan amounts at lower interest rates.

  • Loan Purpose

Loans are granted for specific purposes, including education, housing, business expansion, vehicle purchase, and personal expenses. Lenders evaluate the borrower’s intent before approving a loan to ensure responsible usage and repayment ability. Some loans, like home and car loans, are restricted-use loans, meaning the funds must be used for the stated purpose. Others, like personal loans, can be used for multiple purposes. Business loans are assessed based on profitability and projected earnings. A clearly defined purpose helps lenders manage risk and ensures that loans contribute to economic growth rather than speculative or unproductive activities.

  • Loan Processing and Approval

The loan approval process involves document verification, credit assessment, and risk evaluation. Borrowers must submit proof of income, identity, credit history, and financial statements to get approval. Banks and financial institutions conduct credit score checks through agencies like CIBIL to determine borrower reliability. The approval process varies by loan type—secured loans often take longer due to collateral assessment, while unsecured loans are processed faster. Loan processing fees may apply, covering administrative and documentation costs. A smooth approval process ensures that loans are granted responsibly, minimizing default risks and enhancing financial inclusion.

  • Legal and Regulatory Compliance

Loans are subject to legal and regulatory compliance, governed by central banks and financial authorities. In India, the Reserve Bank of India (RBI) sets guidelines for lending, interest rates, and repayment policies. Compliance includes Know Your Customer (KYC) norms, Anti-Money Laundering (AML) policies, and loan recovery regulations. Borrowers must fulfill these legal requirements to avoid loan rejection. Lenders also ensure compliance with fair lending practices to protect consumer rights. Regulatory frameworks help maintain transparency, prevent fraud, and ensure financial stability in the banking sector. Borrowers should be aware of their rights and obligations before taking a loan.

Types of Loans:

  • Secured Loans

Secured loans require collateral, such as property, gold, or vehicles, to back the loan. If the borrower defaults, the lender can seize the asset to recover the amount. Examples include home loans, car loans, and gold loans. Secured loans usually have lower interest rates and longer repayment tenures because they pose less risk to lenders. The loan amount depends on the collateral’s value. Banks thoroughly verify ownership documents before approval. These loans are ideal for borrowers with low credit scores but valuable assets. Proper repayment enhances creditworthiness, increasing future borrowing opportunities.

  • Unsecured Loans

Unsecured loans do not require collateral, relying solely on the borrower’s creditworthiness, income, and repayment history. Examples include personal loans, education loans, and credit card loans. Since there is no asset backing, lenders charge higher interest rates and offer shorter repayment periods. Approval depends on credit scores (e.g., CIBIL in India), employment status, and financial stability. Defaulting on these loans results in legal action and a negative impact on credit scores. They are best suited for individuals needing quick funds for emergencies, medical expenses, or travel, provided they have a strong financial record to secure lower interest rates.

  • Term Loans

Term loans are provided for a fixed period, with repayment in regular installments (EMIs). They can be short-term (less than a year), medium-term (1-5 years), or long-term (5-30 years). Businesses use term loans for capital investment, expansion, or working capital needs, while individuals use them for home or car purchases. Interest rates can be fixed or floating, affecting the total repayment cost. Banks assess borrower income, credit score, and repayment capacity before approval. Timely repayment of term loans improves financial credibility, while defaults lead to penalties or legal action. These loans provide structured financial assistance for planned expenditures.

  • Demand Loans

Demand loans are repayable on demand by the lender without a fixed tenure. These loans are primarily used by businesses and traders for short-term financial needs. Examples include overdrafts and cash credit facilities, where businesses can withdraw funds up to a sanctioned limit. Interest is charged only on the utilized amount. The borrower can repay the loan anytime without prepayment penalties. However, since lenders can demand full repayment at any time, borrowers must maintain financial liquidity. Demand loans are ideal for companies managing inventory, short-term working capital needs, or unexpected expenses, offering flexibility in fund utilization and repayment.

  • Home Loans

Home loan is a secured loan used to purchase, construct, or renovate a house. The property itself serves as collateral until full repayment. These loans offer long tenures (up to 30 years) and lower interest rates compared to other loans. Banks evaluate borrower income, job stability, and credit history before approval. The loan-to-value (LTV) ratio determines the loan amount, typically covering 75-90% of the property’s cost. Government schemes like PMAY (Pradhan Mantri Awas Yojana) offer subsidies on home loans. Defaulting may result in property foreclosure, so borrowers should assess their repayment ability before availing of a home loan.

  • Personal Loans

Personal loans are unsecured loans provided for any legitimate financial need, such as medical expenses, travel, wedding, or education. Since they require no collateral, banks and NBFCs charge higher interest rates (10-25%) based on the borrower’s credit score, income, and repayment ability. Loan tenures range from 12 months to 5 years, with fixed EMIs. Personal loans are processed quickly, often within 24-48 hours, making them ideal for emergencies. However, missed EMIs can severely impact credit scores and lead to legal action. Comparing interest rates and terms from multiple lenders ensures a better borrowing experience and lower financial burden.

  • Business Loans

Business loans help companies meet working capital requirements, expansion plans, inventory purchase, or equipment financing. They can be secured (backed by business assets) or unsecured (based on credit history and revenue). Startups and SMEs benefit from government-backed schemes like MUDRA loans and MSME loans in India. Business loans can be short-term (for immediate expenses) or long-term (for major investments). Banks assess profitability, business plans, and financial stability before approval. Timely repayment builds business credibility, improving access to future funding. High default rates may lead to seized assets, penalties, or reduced creditworthiness for business owners.

  • Education Loans

Education loans finance higher education expenses in India or abroad. They cover tuition fees, accommodation, books, and other academic costs. These loans have low interest rates and moratorium periods (where repayment starts after course completion). Some loans require parental co-signing or collateral for higher amounts. In India, students benefit from government interest subsidies on education loans for weaker sections. Repayment tenure is typically 5-15 years, with flexible EMIs. A good academic record increases approval chances. Failure to repay can impact credit scores, affecting future borrowing. Education loans help students achieve career goals without financial burden upfront.

  • Vehicle Loans

Vehicle loans help individuals purchase cars, bikes, or commercial vehicles. These are secured loans, where the purchased vehicle itself acts as collateral until full repayment. Banks and NBFCs offer loans covering up to 90% of the vehicle’s cost, with tenures ranging from 1 to 7 years. Interest rates depend on credit score, income, and vehicle type. Loan processing is quick, often requiring only KYC, income proof, and vehicle details. Defaulting on EMIs can lead to repossession of the vehicle. Vehicle loans are convenient for those who prefer installment-based payments rather than lump-sum purchases.

  • Agricultural Loans

Agricultural loans support farmers and agribusinesses in funding land purchases, seeds, fertilizers, irrigation, and equipment. These loans often come with subsidized interest rates under government schemes like Kisan Credit Card (KCC) and NABARD loans in India. They can be short-term (crop production) or long-term (farm equipment or land expansion). Farmers can repay based on harvest cycles, ensuring flexible cash flow. Defaulting on repayments can lead to land seizure in extreme cases. These loans are essential for boosting agricultural productivity, improving rural livelihoods, and ensuring food security. Many governments provide loan waivers and subsidies to support farmers.

New Technology in Banking

New Technology in Banking refers to the innovative digital solutions transforming financial services. It includes Artificial Intelligence (AI), Blockchain, Cloud Computing, Biometric Authentication, and Internet of Things (IoT) to enhance security, efficiency, and customer experience. These technologies enable Faster transactions, Real-time analytics, Fraud prevention, and Automation. By integrating advanced digital tools, banks improve financial accessibility, reduce operational costs, and offer seamless banking services globally.

New Technology in Banking:

  • Artificial Intelligence (AI) and Machine Learning (ML)

AI and ML are transforming banking by enhancing customer service, fraud detection, and risk assessment. Chatbots powered by AI provide 24/7 customer support, while ML algorithms analyze spending patterns to detect fraudulent transactions. AI also helps banks with loan approvals, credit scoring, and personalized financial recommendations. By automating processes, AI reduces operational costs and improves decision-making. Banks are increasingly investing in AI to enhance efficiency and provide data-driven insights for better financial management.

  • Blockchain Technology

Blockchain offers secure, transparent, and decentralized banking transactions. It eliminates intermediaries, making cross-border payments faster and cheaper. Smart contracts enable automated and tamper-proof agreements, reducing fraud risks. Blockchain also enhances data security by preventing unauthorized access or alterations. Many banks are integrating blockchain for digital identity verification, trade finance, and secure lending. This technology is reshaping the financial sector by ensuring trust, transparency, and efficiency in banking transactions.

  • Cloud Computing

Cloud technology enables banks to store and process vast amounts of data efficiently. It reduces the need for physical servers, cutting operational costs. Cloud-based banking solutions improve data accessibility, security, and scalability. Banks can deploy real-time analytics, AI-driven insights, and mobile banking services on the cloud. Cloud computing also supports disaster recovery plans, ensuring uninterrupted services. As digital banking grows, cloud adoption is becoming essential for cost-effective and secure banking solutions.

  • Biometric Authentication

Biometric technology enhances banking security by using fingerprints, facial recognition, iris scans, and voice recognition for authentication. It eliminates the need for traditional passwords and PINs, reducing the risk of fraud. Many banks now use biometrics for ATM withdrawals, mobile banking logins, and customer verification. This technology ensures a seamless and secure banking experience while protecting customer data. With increasing cybersecurity threats, biometric authentication is becoming a standard feature in digital banking.

  • Robotic Process Automation (RPA)

RPA automates repetitive banking tasks such as account opening, loan processing, and compliance reporting. It enhances efficiency, reduces errors, and minimizes costs. Banks use RPA for fraud detection, transaction monitoring, and customer service automation. By streamlining back-office operations, RPA allows human employees to focus on complex decision-making. This technology is improving productivity and operational accuracy, making banking services faster and more reliable.

  • Internet of Things (IoT) in Banking

IoT connects physical devices to the internet, enabling smart banking solutions. Banks use IoT for smart ATMs, real-time asset tracking, and enhanced customer engagement. IoT-powered wearables, such as smartwatches and payment rings, allow seamless transactions without traditional banking cards. Banks also use IoT to analyze customer behavior and offer personalized banking services. By integrating IoT, financial institutions improve security, efficiency, and customer experience.

  • Quantum Computing

Quantum computing has the potential to revolutionize banking security, risk management, and financial modeling. It can process complex data at incredible speeds, improving fraud detection and real-time market analysis. Banks are exploring quantum computing for portfolio optimization, cryptographic security, and advanced simulations. Though still in its early stages, quantum technology promises to reshape financial services with ultra-fast computing power and enhanced data encryption.

  • 5G Technology in Banking

5G technology enhances mobile banking, digital payments, and real-time transaction processing. With ultra-fast internet speeds, customers can experience seamless banking services with minimal delays. 5G also enables enhanced cybersecurity by supporting advanced encryption and faster fraud detection. Banks can leverage 5G to provide immersive banking experiences through augmented reality (AR) and virtual reality (VR) applications. This technology is set to redefine banking convenience and security.

Banking e-Services, Types

Banking E-Services refer to digital and electronic banking solutions that allow customers to conduct financial transactions remotely. These services include Internet Banking, Mobile Banking, ATMs, Electronic Fund Transfers (EFT), UPI, Digital Wallets, and E-statements. They enhance convenience, speed, and security by enabling 24/7 access to banking services without visiting a branch. E-services reduce paperwork, improve efficiency, and offer real-time transaction updates. With advancements in AI, Blockchain, and Cybersecurity, banks ensure secure and seamless digital banking experiences, transforming financial services for individuals and businesses.

Types of Banking e-Services:

  • Internet Banking

Internet banking allows customers to access their accounts online for transactions, fund transfers, bill payments, and account management. It eliminates the need to visit a bank branch, providing a secure and efficient way to manage finances remotely. With features like e-statements, loan applications, and investment tracking, internet banking enhances customer convenience. Banks use encryption and multi-factor authentication to ensure secure transactions, making digital banking a reliable alternative to traditional banking methods.

  • Mobile Banking

Mobile banking enables customers to perform banking transactions through mobile applications. It includes services like fund transfers, bill payments, loan applications, and balance inquiries. Mobile banking is enhanced by features like biometric authentication, AI-based chatbots, and instant notifications for better security and user experience. With the increasing use of smartphones, mobile banking provides quick, secure, and real-time banking solutions, making financial services accessible from anywhere.

  • Automated Teller Machines (ATMs)

ATMs allow customers to withdraw cash, check account balances, transfer funds, and deposit money without visiting a bank branch. Modern ATMs also support cardless withdrawals through UPI and biometric authentication. They provide 24/7 access to cash and basic banking services, reducing reliance on branch visits. Enhanced security measures like EMV chip cards and OTP authentication ensure safe transactions, making ATMs a crucial part of banking e-services.

  • Electronic Fund Transfer (EFT)

EFT allows digital movement of money between bank accounts without paper-based transactions. NEFT (National Electronic Funds Transfer), RTGS (Real-Time Gross Settlement), and IMPS (Immediate Payment Service) are popular EFT methods. These services enable quick and secure fund transfers across banks, reducing the need for checks and cash handling. EFT ensures faster transactions, improved record-keeping, and enhanced security, making it a preferred choice for businesses and individuals.

  • Unified Payments Interface (UPI)

UPI is a real-time payment system that enables instant fund transfers between banks using mobile devices. It integrates multiple bank accounts into a single app and allows transactions via UPI ID, mobile number, or QR code scanning. With its convenience, security, and interoperability, UPI has revolutionized digital payments, making cashless transactions easier for individuals and businesses. Features like auto-pay, request payments, and multi-bank linking enhance its functionality.

  • Digital Wallets

Digital wallets like Google Pay, Paytm, and PhonePe store bank card details and facilitate quick payments without physical cash or cards. Users can pay for purchases, recharge mobile services, and transfer money securely using these apps. These wallets use encryption and tokenization for secure transactions, reducing the risk of fraud. Digital wallets have gained popularity due to their ease of use, integration with UPI, and widespread acceptance across online and offline merchants.

  • E-Statements

E-statements are digital versions of traditional bank account statements, sent via email or accessible through internet banking. They reduce paper usage, enhance security, and allow customers to track their transactions efficiently. E-statements help in financial planning, maintaining records, and reducing environmental impact. Banks provide password-protected statements to ensure data security, making them a convenient alternative to physical statements.

  • Online Loan and Credit Card Applications

Banks offer online loan and credit card application services, allowing customers to apply digitally without visiting a branch. These applications include instant eligibility checks, document uploads, and quick approvals using AI-based credit assessments. Customers can compare different loan products, interest rates, and repayment options conveniently. Online application services enhance banking efficiency, reduce paperwork, and provide faster access to financial products.

  • Electronic Bill Payment Services

Electronic bill payment services allow customers to pay electricity, water, mobile, internet, and insurance bills directly from their bank accounts. These services can be automated or manually initiated, ensuring timely payments without delays. Banks partner with various utility providers to integrate bill payments within internet and mobile banking platforms. Features like auto-debit, scheduled payments, and real-time confirmation make bill payments seamless and efficient.

Internet Banking, Features, Advantages

Online banking, also known as internet banking or web banking, is an electronic payment system that enables customers of a bank or other financial institution to conduct a range of financial transactions through the financial institution’s website. The online banking system will typically connect to or be part of the core banking system operated by a bank and is in contrast to branch banking which was the traditional way customers accessed banking services.

Some banks operate as a “direct bank” (or “virtual bank”), where they rely completely on internet banking.

Internet banking software provides personal and corporate banking services offering features such as viewing account balances, obtaining statements, checking recent transactions, transferring money between accounts, and making payments.

Internet banking is the system that provides the facility to the customer to conduct the financial and non-financial transactions from his net banking account. The user can transfer funds from his account to other accounts of the same bank/different bank using a website or an online application. The customer uses a resource and a medium to conduct financial transactions. The resource that a customer uses might be an electronic device like a computer, a laptop, or a mobile phone. The internet is the medium that makes the technology possible.

Features of Internet Banking:

The customer using this facility can conduct transactional and non-transactional tasks including:

  • The customer can view account statements.
  • The customer can check the history of the transactions for a given period by the concerned bank.
  • Bank, statements, various types of forms, applications can be downloaded.
  • The customer can transfer funds, pay any kind of bill, recharge mobiles, DTH connections, etc.
  • The customer can buy and sell on e-commerce platforms.
  • The customer can invest and conduct trade.
  • The customer can book transport, travel packages, and medical packages.
  • The list of benefits a user can enjoy using internet banking is too lengthy, to sum up.

Advantages of Internet Banking

  • The customers get permanent access to his/her bank anytime and anywhere.
  • Transactions are safe and highly secure.
  • Immediate funds transfer helps the user in time of urgent need.
  • It saves valuable time of the users.

Security of Internet Banking

The financial information of a customer is important. This is the reason a customer trusts financial institutions. The financial institutions keep it on a high priority that the security of customers’ accounts shouldn’t face a breach. The financial institutions are using two types of security methods to make internet banking safe and secure:

Use of PIN/TANs: Under this system, a PIN is used to login and TANs are used to conduct transactions. TANs are one time passwords. TAN is sent to the customer via SMS on registered mobile number that corresponds with the login user id. It is valid for a short time frame.

Internet banking is conducted using web browsers with SSL enabled websites, so encryption is not an important issue. It also uses signature verification as a base. Under this method, the transactions done by the customer are signed and encrypted digitally. The smart cards or any other memory storable medium can be used to store keys for signature generation and encryption.

E-Banking

The facility of e-banking provided by the banks to their customers uses the internet as a medium. The services under this facility include funds transfer, payment of bills, opening bank accounts online, and much more.

There are mainly two methods to deliver e-banking to the customers:

  • Banks with physical presence offering electronic transaction
  • Virtual banks offering transaction services

Most of the banks have a physical presence and offer banking facility online. But, there are some banks that don’t have any physical presence anywhere. They are virtual banks.

Features of e-Banking

  1. ATMs

ATM is shot form of Automated Teller Machines. These machines are actually electronic terminals which provide the customers to bank anytime. The ATM machines take inputs from the ATM that the banks provide to its customers. To make use of ATM, the user must have a password. Banks charge a nominal fee from the customers on every transaction made after crossing the specified limit of free transactions, if the transaction is done from any other bank’s ATM machine.

  1. Deposit and Withdraws (Direct)

This service under e-banking offers the customer a facility to approve paycheques regularly to the account. The customer can give the bank an authority to deduct funds from his/her account to pay bills, instalments of any kind, insurance payments, and many more.

  1. Pay by Phone Systems

This service allows the customer to contact his/her bank to request them for any bill payment or to transfer funds to some other account.

  1. Point-of-Sale Transfer Terminals

This service allows customers to pay for purchase through a debit/credit card instantly.

Forms of e-Banking

  • Internet Banking: The customer uses electronic devices like computer or mobile to conduct transactions using the internet.
  • ATM Machines: The customers can withdraw cash, deposit cash, transfer funds using ATMs.
  • E-cheque: The customer can transfer money using PayPal or other e-service providers.

ATM, Types, Components, Future

An Automated Teller Machine (ATM) remains an essential tool for financial transactions, enabling cash withdrawals, deposits, fund transfers, and more. In 2024, the landscape of ATM technology continues to evolve, driven by consumer needs and advancements in technology.

Types of ATMs:

ATMs are classified into several types based on their functionalities, location, and ownership. Below are the main types of ATMs:

1. On-Site ATMs

  • Installed within or near bank premises.
  • Allows banks to provide 24/7 service to customers.
  • Accessible for cash withdrawals, deposits, and other banking activities.

2. Off-Site ATMs

  • Located away from bank branches, in areas like malls, airports, or standalone kiosks.
  • Offers convenience to customers in remote or high-traffic areas.

3. White-Label ATMs

  • Owned and operated by non-banking entities authorized by the RBI in India.
  • Do not display any bank logo but allow transactions from any bank account.

4. Brown-Label ATMs

  • Owned by third-party service providers but branded and managed by banks.
  • Banks handle cash management and transaction processing.

5. Green-Label ATMs

  • Specifically used for agricultural transactions.
  • Designed to cater to rural banking needs.

6. Orange-Label ATMs

  • Dedicated to providing financial services for securities-related transactions.

7. Yellow-Label ATMs

  • Designed for e-commerce transactions.
  • Allows users to make payments for online purchases.

8. Pink-Label ATMs

  • Dedicated for female users, ensuring a safe and secure environment.

9. Biometric ATMs

  • Operated using biometric authentication such as fingerprints or iris scans.
  • Ensures secure access, especially for illiterate or semi-literate users.

10. Mobile ATMs

  • Vans equipped with ATM machines, serving rural or underserved areas.
  • Deployed during emergencies or special events.

11. Cash Recycling Machines (CRMs)

  • Allow both cash withdrawal and deposit.
  • Recycle deposited cash for subsequent withdrawals, improving efficiency.

12. Mini ATMs

  • Smaller versions used in rural areas with limited financial infrastructure.
  • Often operated by Business Correspondents or Microfinance Institutions.

Components:

  • Card reader:

This part reads the chip on the front of the card or the magnetic stripe on the back of the card.

  • Keypad:

The keypad is used by the customer to input information, including personal identification number (PIN), the type of transaction required, and the amount of the transaction.

  • Cash dispenser:

Bills are dispensed through a slot in the machine, which is connected to a safe at the bottom of the machine.

  • Printer:

If required, consumers can request receipts that are printed here. The receipt records the type of transaction, the amount, and the account balance.

  • Screen:

ATM issues prompts that guide the consumer through the process of executing the transaction. Information is also transmitted on the screen, such as account information and balances.

Future of ATM’s in India:

The future of ATMs in India is poised for transformation, aligning with the digital banking revolution while maintaining their role as a vital financial access point. With cash usage declining in urban areas due to the growth of digital payment systems like UPI, ATMs are adapting to remain relevant. Innovations such as biometric authentication, QR code-based withdrawals, and contactless transactions enhance security and convenience. Additionally, ATMs are evolving into multi-functional kiosks, offering bill payments, financial advice, and government service access alongside traditional banking.

In rural and semi-urban areas, ATMs will continue to be indispensable, bridging the financial inclusion gap where digital infrastructure is limited. Initiatives like white-label ATMs and mobile ATMs ensure access to banking services in underserved regions. Furthermore, cash recycling machines (CRMs) and green ATMs are being deployed to optimize cash management and promote eco-friendly banking practices.

Technological advancements, including AI-driven fraud detection and real-time monitoring, will address security concerns. As digital literacy improves, future ATMs are expected to integrate with omnichannel banking platforms, offering a seamless user experience across digital and physical channels. Although digital payments are growing, ATMs in India will remain a hybrid solution, adapting to the evolving needs of both tech-savvy and cash-dependent populations.

Magnetic Ink Character Recognition Code (MICR), Uses, Symbol

MICR (Magnetic Ink Character Recognition) is a technology used primarily in the banking sector to verify the authenticity and speed up the processing of cheques. MICR code consists of a 9-digit number printed at the bottom of cheques using a special magnetic ink, which allows it to be read by machines even if the ink is obscured by marks or stamps. The MICR code helps identify the bank, branch, and cheque number, ensuring accurate and quick cheque clearing. It enhances security, reduces errors, and enables the efficient automation of cheque processing in banks across India.

Uses of MICR:

  • Cheque Processing

MICR is most commonly used for processing cheques. The unique 9-digit MICR code at the bottom of the cheque helps banks quickly and accurately sort and clear cheques. The magnetic ink allows for easy machine reading, even if the cheque has marks or folds. This speeds up the clearing process and reduces manual errors. Since the MICR code contains information about the bank and branch, it also ensures that the cheque reaches the right destination without confusion or delay, enhancing efficiency in cheque transactions.

  • Bank Branch Identification

Each MICR code is uniquely associated with a specific bank branch, enabling precise identification. This feature is particularly useful for transactions involving interbank cheque clearance. The MICR code consists of three parts: city code, bank code, and branch code. This standardization across the banking system allows banks to route cheques correctly during the clearing process. Identifying the origin of the cheque becomes quick and efficient, which minimizes errors and reduces the chances of cheques being sent to the wrong branch or held up in processing.

  • Error Reduction in Banking Transactions

MICR technology significantly reduces human error in cheque processing by automating data reading. Since MICR characters are printed in magnetic ink and read by specialized machines, the scope for manual data entry mistakes is minimized. Unlike optical characters, MICR characters can be read even if over-stamped or marked, providing added reliability. This automation ensures that banks handle large volumes of transactions with greater accuracy and security, which is especially beneficial in high-volume cheque processing environments such as clearing houses or regional processing centers.

  • Security Enhancement

MICR technology enhances the security of cheque transactions. The use of magnetic ink and standardized fonts makes it difficult to forge or alter MICR codes. Additionally, MICR readers can detect if the magnetic ink has been tampered with, acting as a safeguard against fraud. This helps banks verify the authenticity of cheques and identify counterfeit documents. The added layer of security contributes to maintaining trust in the banking system and protects both the banks and customers from fraudulent activities and financial losses.

  • Faster Cheque Clearance

MICR enables faster clearance of cheques by automating the sorting and processing steps. Unlike manual methods, where clerks had to inspect and route cheques individually, MICR allows machines to instantly read key information. This speed significantly benefits high-volume environments such as city clearinghouses. The time taken to process and settle payments is drastically reduced, making it easier for customers to receive payments quickly. Faster clearance also helps banks manage their working capital better and improves the overall banking experience for customers.

  • Data Accuracy and Consistency

MICR ensures consistent data reading by machines, leading to accurate transaction processing. Since the codes are printed using magnetic ink, they maintain their readability even if the document is stained, folded, or stamped. This prevents misreading and guarantees that the data extracted is precise. Accuracy in banking is vital as incorrect routing or amounts can lead to financial losses or customer dissatisfaction. MICR’s ability to provide reliable data interpretation supports smoother banking operations and enhances the overall trustworthiness of the financial system.

  • Standardization Across Banks

MICR system provides a standardized way to recognize bank branches and routing details, making it easier to process cheques across all banks in the country. The 9-digit MICR code format is consistent, allowing any bank’s system to understand and process cheques from any other bank without customization. This uniformity facilitates interbank cooperation and makes it easier for national clearing houses to perform their functions efficiently. As a result, customers can deposit cheques at different banks and branches without worrying about incompatibility.

  • Facilitates Bulk Cheque Handling

MICR technology is especially beneficial for institutions and banks that handle large volumes of cheques daily. Automated reading using MICR reduces the need for manual sorting and allows for bulk cheque processing in clearing centers. This leads to faster and more organized handling of documents. It also reduces labor costs and the likelihood of delays due to human fatigue or mistakes. MICR’s ability to manage bulk loads efficiently is vital for maintaining the pace and reliability of modern banking operations.

Symbol used in MICR:

MICR uses a special E-13B font, which includes 10 numeric characters (0–9) and 4 special symbols. These characters are printed using magnetic ink and are specifically designed for machine readability. Below are the 4 special symbols used in MICR:

1. Transit Symbol (⑆)

  • Function: Separates bank code and branch code in the MICR line.

  • Use: Helps in identifying routing information.

  • Position: Commonly found between the city and bank code or bank and branch code.

2. Amount Symbol (⑇)

  • Function: Marks the location where the cheque amount is printed (for machine processing).

  • Use: Ensures the amount is correctly recognized and validated.

  • Position: Appears before and after the amount field in the MICR line.

3. On-Us Symbol (⑈)

  • Function: Separates internal banking information (like account numbers).

  • Use: Indicates the bank’s own processing information.

  • Position: Between cheque number and account number.

4. Dash Symbol (⑉)

  • Function: Acts like a hyphen to separate fields for clarity.

  • Use: Improves readability and structure in the MICR line.

RTGS

Real-time gross settlement (RTGS) systems are specialist funds transfer systems where the transfer of money or securities takes place from one bank to any other bank on a “real-time” and on a “gross” basis. Settlement in “real time” means a payment transaction is not subjected to any waiting period, with transactions being settled as soon as they are processed. “Gross settlement” means the transaction is settled on a one-to-one basis, without bundling or netting with any other transaction. “Settlement” means that once processed, payments are final and irrevocable.

RTGS or the full form Real Time Gross Settlement is a fund transfer method which is done on a real-time basis and without any delays. This wire transfer method allows the money sent by the remitter to immediately reach the beneficiary/payee as and when the request is received. The full form of RTGS includes Gross Settlement which means transactions are carried out on an individual basis and not in a batch-wise system.

It is one of the fastest interbank money transfer method available through banking channels in India. RTGS transactions require the beneficiary bank to credit the recipient’s account within 30 minutes of receiving the funds’ transfer message.

When money is transferred using RTGS, one needs the following information:

  • The amount that needs to be transferred
  • Name of the beneficiary/payee
  • Name of the bank of the beneficiary/payee
  • IFSC code of the payee/beneficiary
  • Account number of the payee/beneficiary

The RTGS payment method is maintained by the Reserve Bank of India and is, therefore, one of the popular and secure methods of transferring funds.

How to do RTGS? – Step-wise guide to RTGS Process

In order to transfer money through RTGS, you must first add a beneficiary. Thereafter, you can make a funds transfer.

The steps to add a beneficiary to your account are:

Step1: Log into your respective bank’s netbanking account by entering the username and password.

Step2: Go to Funds Transfer tab.

Step3: Select “Add a beneficiary” and then click on “Select Beneficiary Type” to select “Transfer to Another Bank”.

Step4: Enter the beneficiary account details including name, bank name, IFSC code and account number.

Step5: Enter the beneficiary account details including name, bank name, IFSC code and account number.

Step6: Click on “Add” and confirm.

Step7: Wait for the confirmation message.

Once you add the beneficiary, follow these simple steps to transfer money using RTGS.

Step-1: Go to the Funds Transfer tab after logging to your Netbanking account.

Step-2: Select RTGS option and then choose the beneficiary/payee you wish to send the money.

Step-3: Add the amount that is to be transferred.

Step-4: Review all the documents before submission of the request. The funds will be credited within 30 minutes of the request.

Benefits of RTGS

RTGS is a popular fund transfer method in India and comes with a host of benefits. The benefits of using RTGS as your method of transferring funds are:

  • Safe and secure: As RTGS is maintained by the Reserve Bank of India, it is a risk-free method of funds.
  • Speed: Since transactions are carried out on a real-time basis, there is no room for delay.
  • Wider boundaries: There are no geographical limitations in India to use RTGS.
  • Convenient: Transfer of funds from your home or office.

RTGS systems are usually operated by a country’s central bank as it is seen as a critical infrastructure for a country’s economy. Economists believe that an efficient national payment system reduces the cost of exchanging goods and services, and is indispensable to the functioning of the interbank, money, and capital markets. A weak payment system may severely drag on the stability and developmental capacity of a national economy; its failures can result in inefficient use of financial resources, inequitable risk-sharing among agents, actual losses for participants, and loss of confidence in the financial system and in the very use of money.

RTGS system does not require any physical exchange of money; the central bank makes adjustments in the electronic accounts of Bank A and Bank B, reducing the balance in Bank A’s account by the amount in question and increasing the balance of Bank B’s account by the same amount. The RTGS system is suited for low-volume, high-value transactions. It lowers settlement risk, besides giving an accurate picture of an institution’s account at any point of time. The objective of RTGS systems by central banks throughout the world is to minimize risk in high-value electronic payment settlement systems. In an RTGS system, transactions are settled across accounts held at a central bank on a continuous gross basis. The settlement is immediate, final, and irrevocable. Credit risks due to settlement lags are eliminated. The best RTGS national payment system cover up to 95% of high-value transactions within the national monetary market.

RTGS systems are an alternative to systems of settling transactions at the end of the day, also known as the net settlement system, such as the BACS system in the United Kingdom. In a net settlement system, all the inter-institution transactions during the day are accumulated, and at the end of the day, the central bank adjusts the accounts of the institutions by the net amounts of these transactions.

World Bank has been paying increasing attention to payment system development as a key component of the financial infrastructure of a country, and has provided various forms of assistance to over 100 countries. Most of the RTGS systems in place are secure and have been designed around international standards and best practices.

There are several reasons for central banks to adopt RTGS. First, a decision to adopt is influenced by competitive pressure from the global financial markets. Second, it is more beneficial to adopt an RTGS system for central bank when this allows access to a broad system of other countries’ RTGS systems. Third, it is very likely that the knowledge acquired through experiences with RTGS systems spills over to other central banks and helps them make their adoption decision. Fourth, central banks do not necessarily have to install and develop RTGS themselves. The possibility of sharing development with providers that have built RTGS systems in more than one country (CGI of UK holding the IP, CMA Small System of Sweden, JV Perago of South Africa, SIA S.p.A. of Italy and Montran of USA) has presumably lowered the cost and hence made it feasible for many countries to adopt.

NEFT, Process, Time

National Electronic Funds Transfer (NEFT) is a nationwide payment system enabling the electronic transfer of funds from one bank account to another. It is a secure, efficient, and widely-used platform managed by the Reserve Bank of India (RBI). NEFT functions on a batch processing system, allowing individuals and businesses to transfer funds in near-real-time. Transfers can be initiated online via internet banking, mobile apps, or physically at bank branches. Transactions are settled on an hourly basis during operational hours, ensuring reliability and speed. NEFT supports a wide range of payments, including interbank transfers, credit to loan accounts, and inward remittances.

Origin of NEFT in India:

Introduced by the Reserve Bank of India in 2005, NEFT replaced the earlier Special Electronic Funds Transfer (SEFT) system, providing a more accessible and robust alternative. Its design aimed to promote a cashless economy and strengthen interbank fund transfers across urban and rural regions. Over time, NEFT has undergone significant upgrades, including 24×7 availability since December 2019, reflecting the RBI’s push towards digital financial inclusivity. This milestone allowed real-time fund transfers at any time, contributing to its widespread adoption across individuals, businesses, and government organizations. NEFT has become a cornerstone in India’s move towards a digitally empowered financial system.

NEFT Process:

NEFT (National Electronic Funds Transfer) process facilitates the transfer of funds electronically between banks in India.

1. Initiation of Transaction:

The sender provides details such as the beneficiary’s name, account number, bank name, branch, and IFSC (Indian Financial System Code). Transactions can be initiated via online banking, mobile banking apps, or at a bank branch.

2. Sender’s Bank Processing:

The sender’s bank verifies the details and forwards the transaction request to its NEFT Service Centre.

3. Central Processing by RBI:

NEFT Service Centre bundles multiple transactions into batches and forwards them to the Reserve Bank of India (RBI), the clearing and settlement authority. RBI processes the transactions in hourly settlement batches during operational hours.

4. Clearing and Settlement:

The RBI routes the payment instructions to the beneficiary’s bank. Settlements are carried out in real-time gross settlement mode within the hourly batch.

5. Beneficiary Bank’s Role:

The beneficiary’s bank credits the funds to the recipient’s account upon receiving instructions from the RBI.

6. Confirmation:

Both the sender and beneficiary are notified of the transaction’s success or failure through SMS, email, or banking alerts.

NEFT Timings:

NEFT works on a deferred settlement basis which means the transactions are carried out in batches. Earlier, NEFT transactions were available from 8:00 AM to 6:30 PM from Monday to Friday only. However, RBI has regularised that NEFT transactions will be available 24*7 on all days of the year, including holidays.

Also, after usual banking hours, NEFT transactions are expected to be automated transactions initiated using ‘Straight Through Processing (STP)’ modes by the banks.

How to Transfer Funds through NEFT?

Online Transfer through Internet or Mobile Banking

  • Login to Your Bank Account:

Access your account using the bank’s internet or mobile banking platform.

  • Add Beneficiary:

Go to the “Add Beneficiary” or “Payee” section. Provide the beneficiary’s details such as name, account number, bank name, branch, and IFSC code.

  • Beneficiary Approval:

Once added, the bank may take a few minutes to several hours to verify and approve the beneficiary.

  • Initiate Transfer:

Navigate to the fund transfer section and select NEFT. Choose the beneficiary and enter the transfer amount and any remarks if required.

  • Review and Authenticate:

Review the entered details carefully. Authenticate the transaction using the provided OTP or transaction password.

  • Receive Confirmation:

Post successful transfer, a confirmation message will be displayed or sent via SMS/email.

Offline Transfer at Bank Branch

  • Visit the Bank Branch:

Go to your bank branch and request an NEFT application form.

  • Fill the Form:

Provide the beneficiary details such as name, account number, bank name, branch, IFSC, and the amount to be transferred.

  • Submit the Form:

Hand over the form along with the transfer amount if not debiting directly from your account.

  • Processing by the Bank:

The bank will process the NEFT request and initiate the transfer in the next available batch.

  • Confirmation:

Collect the receipt and check for updates regarding the transfer’s success.

Charges applicable to NEFT:

1. Online NEFT Transactions (via Internet or Mobile Banking):

  • No Charges:

As per the Reserve Bank of India (RBI) directive issued in January 2020, there are no charges for NEFT transactions made through internet banking or mobile banking platforms.

2. Offline NEFT Transactions (at Bank Branches):

Banks may levy charges for NEFT requests processed in physical mode (at branches). These charges are set within the limits prescribed by the RBI and vary slightly across banks.
Below is an indicative structure:

  • Up to ₹10,000: ₹2.50 + GST.
  • ₹10,001 to ₹1 Lakh: ₹5.00 + GST.
  • ₹1,00,001 to ₹2 Lakhs: ₹15.00 + GST.
  • Above ₹2 Lakhs: ₹25.00 + GST.

Special Cases:

  • Priority Customers: Premium account holders may enjoy fee waivers, depending on the bank’s policy.
  • Government Mandates: Certain beneficiary payments, such as those linked to government schemes, are NEFT-free.

Benefits of using NEFT:

1. Convenient and Accessible:

NEFT allows seamless transfer of funds from one bank account to another across India. It can be accessed both online (via internet or mobile banking) and offline (at bank branches), making it suitable for a wide range of users, including those without internet access.

2. Secure and Reliable:

NEFT transactions are regulated by the Reserve Bank of India (RBI), ensuring a high level of security. Each transaction is processed in encrypted batches, reducing risks and ensuring reliability.

3. Cost-Effective:

NEFT is economical, especially for online transactions where banks levy no charges. Even offline transactions at branches are affordable, making it an attractive choice for individuals and businesses alike.

4. No Transaction Limit:

While individual banks may impose their own restrictions, NEFT has no minimum or maximum transaction limit set by the RBI, making it ideal for both small and large fund transfers.

5. Nationwide Coverage:

NEFT is widely supported across India by most banks and branches. This vast network ensures easy fund transfers, regardless of geographic location.

6. Scheduled and Recurring Payments:

With NEFT, users can schedule future payments or set up standing instructions for recurring transactions, such as EMI payments, making financial planning simpler and hassle-free.

Non-Performing Asset (NPA): Meaning, Types, Circumstances and Impact

Non-Performing Asset (NPA) refers to a loan or advance where the borrower fails to make interest or principal payments for 90 days or more. NPAs indicate financial distress and impact a bank’s profitability and liquidity. They are classified into Substandard, Doubtful, and Loss Assets based on the period of default and recovery prospects. NPAs arise due to poor financial management, economic downturns, or willful defaults. Banks must manage NPAs effectively through loan restructuring, asset recovery mechanisms, or legal actions under laws like the SARFAESI Act to minimize financial losses and maintain banking stability.

Types of NPAs:

  • Substandard Assets

Substandard Asset is an NPA that has remained in the non-performing category for less than 12 months. These assets pose a significant credit risk as the borrower’s ability to repay is doubtful. Banks classify such loans as risky but with the possibility of recovery through restructuring or repayment agreements. Substandard assets require higher provisioning by banks to cover potential losses. To manage them, banks may negotiate revised payment terms, offer debt restructuring, or initiate legal proceedings if necessary to recover the outstanding dues.

  • Doubtful Assets

Doubtful Asset is an NPA that has been classified as a Substandard Asset for more than 12 months. These assets indicate a lower chance of full recovery due to the borrower’s prolonged financial difficulties. Banks are required to make higher provisioning for doubtful assets to cover expected losses. The chances of repayment diminish over time, leading banks to initiate stricter recovery mechanisms like loan settlements, asset seizures, or legal action under debt recovery laws such as the SARFAESI Act. Banks closely monitor these assets to minimize financial risks.

  • Loss Assets

Loss Asset is an NPA that has been identified by the bank’s auditors or the Reserve Bank of India (RBI) as unrecoverable. Though it may still appear in the bank’s books, the chances of recovery are almost nil. Such loans significantly impact the bank’s profitability, requiring 100% provisioning. Banks usually write off loss assets, but they continue to pursue recovery through legal means, such as property auctions or debt recovery tribunals. Effective monitoring and early intervention in loan defaults help banks prevent assets from reaching this stage.

Circumstances Leading to NPAs:

Non-Performing Assets (NPAs) arise due to various economic, financial, and operational factors affecting borrowers and lenders.

  • Poor Financial Management

Many businesses fail due to improper financial planning, mismanagement of funds, and lack of budgeting. When businesses overborrow or invest in unviable projects, they struggle to generate returns, leading to loan defaults.

  • Economic Slowdown

A weak economy reduces consumer demand, lowers business revenues, and causes financial distress. Industries such as real estate, manufacturing, and infrastructure are significantly affected, leading to increased NPAs.

  • High Interest Rates

Rising interest rates increase borrowing costs for businesses and individuals. This makes loan repayment more difficult, particularly for borrowers with variable interest rate loans.

  • Wilful Defaults

Some borrowers deliberately choose not to repay their loans despite having the financial capacity. Such cases are classified as willful defaults, where legal action is taken under banking regulations.

  • Political and Regulatory Changes

Government policies, taxation changes, and regulatory restrictions can impact business profitability. For example, sudden changes in export/import policies or tax structures may cause financial losses, leading to loan defaults.

  • Natural Disasters and Unforeseen Events

Events like floods, earthquakes, pandemics, and wars can disrupt businesses, leading to an inability to repay loans. The COVID-19 pandemic, for instance, significantly increased NPAs due to lockdowns and economic disruptions.

  • Weak Credit Assessment by Banks

Improper evaluation of a borrower’s creditworthiness increases the risk of NPAs. If banks provide loans without thoroughly analyzing financial statements, repayment capacity, and industry risks, defaults are more likely.

Impact of NPAs:

NPAs have far-reaching consequences on banks, the economy, and the overall financial system. The key impacts include:

  • Reduced Profitability of Banks

Banks earn revenue primarily from interest on loans. When loans become NPAs, banks stop receiving interest payments, leading to declining profits and financial instability.

  • Higher Provisioning Requirements

Banks must set aside a portion of their funds (provisioning) to cover potential losses from NPAs. Higher provisioning reduces the amount of money available for new loans and investments, impacting growth.

  • Liquidity Crisis in the Banking Sector

A rise in NPAs reduces the cash flow of banks, limiting their ability to lend to businesses and individuals. This can lead to a credit crunch, slowing down economic activity.

  • Decline in Investor Confidence

High levels of NPAs create doubts about a bank’s financial health, discouraging investors from putting money into banking stocks or bonds. This can lead to lower share prices and reduced capital inflow.

  • Increased Borrowing Costs for Customers

To compensate for losses, banks charge higher interest rates on new loans, making borrowing expensive for individuals and businesses. This slows down investment and economic growth.

  • Negative Impact on Economic Growth

When banks struggle with NPAs, they reduce lending to industries and businesses. This affects employment, production, and overall GDP growth, leading to economic stagnation.

  • Higher Tax Burden on Citizens

Governments may need to recapitalize banks to maintain stability, using taxpayer money. This results in an increased financial burden on citizens and impacts public welfare spending.

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