by | Unit 1 Communication | ||
| Role of Communication, Defining and Classifying Communication | VIEW | |
| Purpose of Communication | VIEW | |
| Process of Communication | VIEW | |
| Characteristics of Successful Communication | VIEW | VIEW |
| Importance of Communication in Management | VIEW | |
| Communication Structure in Organization | VIEW | |
| Communication in crisis | VIEW | VIEW |
| 7C’s of Communication | VIEW | |
| Barriers to effective communication | VIEW | |
| Forms of Communication: One-to-one informal and formal | VIEW | |
| Unit 2 | ||
| Non-Verbal Communication: Relevance and effective usage, Para language, Chronemics, Haptics Proxemics, Body language, Object language | VIEW | VIEW |
| Listening Skills: The process, importance | VIEW | |
| Types of listening Skills | VIEW | |
| Effective Listening Principles | VIEW | |
| Effective Listening Barriers | VIEW | |
| Enhancing Listening Skills: Paraphrasing, Summarizing Guidelines to increase listening, Activities to enhance listening | VIEW | |
| Unit 3 | |||
| Resume Writing | VIEW | ||
| Cover Letters, Interview Follow Up Letters | VIEW | ||
| Introduction to Business letters | VIEW | ||
| Writing Routine and Persuasive letters | VIEW | ||
| Positive and Negative messages | VIEW | ||
| Writing memos | VIEW | ||
| What is a Report purpose, Kinds and Objectives of reports | VIEW | ||
| Writing Reports | VIEW | VIEW | VIEW |
| Group discussions | VIEW | ||
| Interview skills | VIEW | VIEW | |
| Impact of Technological Advancement on Business | VIEW | VIEW | |
| Communication networks | VIEW | ||
| Intranet | VIEW | ||
| Internet | VIEW | ||
| e-mails | VIEW | VIEW | |
| SMS | VIEW | ||
| Teleconferencing | VIEW | ||
| Videoconferencing | VIEW | ||
| Unit 4 | ||
| Presentation skills | VIEW | VIEW |
| Presentation | VIEW | VIEW |
| Elements of presentation designing a presentation | VIEW | |
| Advanced visual support for business presentation | VIEW | VIEW |
| Types of Visual aid | VIEW | |
| Negotiation skills, Negotiations | VIEW | |
| Nature and need for negotiation | VIEW | |
| Factors affecting negotiation | VIEW | |
| Stages of Negotiation process | VIEW | |
| Negotiation Strategies | VIEW | |
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