Role of Organization in Managing Stress

Sources/Causes of Stress

The factors leading to stress among individual are called as stressors. Some of the factors/stressors acting on employees are:

1. Organizational factors: With the growth in organizational stress and complexity, there is increase in organizational factors also which cause stress among employees. Some of such factors are-
   1. Discrimination in pay/salary structure
   2. Strict rules and regulations
   3. Ineffective communication
   4. Peer pressure
   5. Goals conflicts/goals ambiguity
   6. More of centralized and formal organization structure
   7. Less promotional opportunities
   8. Lack of employee’s participation in decision-making
   9. Excessive control over the employees by the managers
2. Individual factors: There are various expectations which the family members, peer, superior and subordinates have from the employee. Failure to understand such expectations or to convey such expectations lead to role ambiguity/role conflict which in turn causes employee stress. Other individual factors causing stress among employees are inherent personality traits such as being impatient, aggressive, rigid, feeling time pressure always, etc. Similarly, the family issues, personal financial problems, sudden career changes all lead to stress.
3. Job concerning factors: Certain factors related to job which cause stress among employees are as follows:
   1. Monotonous nature of job
   2. Unsafe and unhealthy working conditions
   3. Lack of confidentiality
   4. Crowding
4. Extra-organizational factors: There are certain issues outside the organization which lead to stress among employees. In today’s modern and technology savvy world, stress has increased. Inflation, technological change, social responsibilities and rapid social changes are other extra-organizational factors causing stress.

Stress experienced by the employees in their job has negative impact on their health, performance and their behaviour in the organization. Thus, stress needs to be managed effectively so as to set off these harmful consequences. Strategies for managing stress are as follows:

Organizational strategies for managing stress

1. Encouraging more of organizational communication with the employees so that there is no role ambiguity/conflict. Effective communication can also change employee views. Managers can use better signs and symbols which are not misinterpreted by the employees.
2. Encourage employees’ participation in decision-making. This will reduce role stress.
3. Grant the employees greater independence, meaningful and timely feedback, and greater responsibility.
4. The organizational goals should be realistic, stimulating and particular. The employees must be given feedback on how well they are heading towards these goals.
5. Encourage decentralization.
6. Have a fair and just distribution of incentives and salary structure.
7. Promote job rotation and job enrichment.
8. Create a just and safe working environment.
9. Have effective hiring and orientation procedure.
10. Appreciate the employees on accomplishing and over-exceeding their targets.