by The activities involved in buying are called buying process. The activities involved in buying process are buying elements and sub-functions. The process of buying starts from buying plan. But it ends with actual buying and experience from the use after buying.
The sub-function of buying involves in buying process can be divided in four types as making buying plan, making contact with, talking for agreement and contracting.
- Describe your company
Provide context and background information on your company to help the designer or creative team get a better understanding of your business. Who are you and what services and/or products do you offer? Include links to your website and any other background material that might be helpful.
- Summarize the project
What is the project? And why do you need it? Do you need a corporate identity kit for your new company? Are you refreshing your company’s Facebook and Twitter pages for a new season? Describe what the project is, what it entails, and why you’re doing it.
- Explain your objectives
This is probably the most important part of the brief, and it’s essential that you think through your strategy and objectives completely before you get the project underway. Why do you need this project? What are you hoping to achieve with it? What are your goals? Is there a problem you’re trying to solve? How will you measure success? For example, if you’re developing an eBook, you might measure success by the number of downloads. These details will help the designer understand your goals and come up with solutions that address them.
- Define your target audience
Who’s your customer? Who are you trying to reach with this project or campaign? Share demographic information about who they are and any behavioral insights you may have on them.
- Outline the deliverables you need
Do you need a one-page brochure? A batch of 10 banner ads? A logo for print, just for the web, or for both? Be sure to include the file formats you need (i.e., JPG, PNG, PSD), size information (i.e., 300×250 pixels), and any other important details needed to deliver the right assets.
- Identify your competition
Who are your competitors? You may want to include an overview of the competitive landscape and any trends or market conditions impacting your industry. For this project, what are your competitors doing as a point of comparison and as a point of differentiation? For example, if you’re refreshing your logo, what types of logos and colors do your competitors use? These details can greatly help inform the direction the designer will go in (they’ll do additional research as well). You can also include a few examples of designs you like or don’t like.
- Include details on the tone, message, and style
The style and tone should be consistent with your brand and will also hinge on what the project is, what you’re trying to achieve, and what action you want your customers to take. To help inform the messaging and ensure it aligns with your objectives, be sure to include your strategic positioning and the key messages that need to be addressed. For example, if you’re creating a landing page for a contest, you’d probably want the messaging and design to be lively and fun to inspire people to enter. If you’re developing an annual report, you’d most likely want something that looks and sounds more formal and professional to instill trust and confidence. If you have a brand style guide or examples of past campaigns or related projects, be sure to share them with your designer. And also provide any other factors or requirements that might affect the creative direction.
- Provide the timing
If you have a timeline in mind for your project, include it in the brief. During your kickoff meeting or initial conversations with your designer, make sure to discuss the timeline and agree upon a completion date. It’s also a good idea to talk about the overall creative process and discuss if edits and how many rounds of them are possible and whether or not they’re included if it’s a fixed-price contract.
- Specify your budget
If you have a set budget for the project (which is often the case), include it in the brief and discuss it with your designer. If the designer’s estimate exceeds your budget, talk it over and agree upon realistic expectations, deliverables, and project costs before getting started.
- List the key stakeholders
If other people on your team or within your organization need to be included in the review process, provide their contact information. You can also include how you’d like to receive deliverables and provide feedback. On Upwork, the Messages tool makes it easy to communicate and share files.
Elements of Buying Brief
Planning For Buying
Planning for buying is the primary function of buying process. At first, the buyer realizes need of goods. Then makes plan for buying of goods, finally takes decision to buy the goods. Planning begins is buyer’s mind from want or desire for goods. Then the buyer decides when to buy, where to buy from, how to buy the goods. Such decision depends specially on buying situation, buying motive and buying behavior of the buyer.
Hence, need of buying is realized in buying plan. Budget for buying is estimated. Then decision for buying is taken. Finally, buying plan is ready for the combined form of mental and physical activities.
Contact Function
After making buying plan, the customers think from where and which source the goods to buy. For this they should search for suppliers and identify, prepare their list and establish contact with them for supplying the goods. This is called contact function. The customers may contact the suppliers through correspondence or visiting to their supply sources. Generally, if a large amount of goods are to be bought, the buyers contact supplier or sellers personally and find out the capacity and possibility of the supplier for supplying the necessary goods.
Before selecting supplier of necessary goods, the buyers think about different matters such as price of the goods, delivery schedule, transportation cost, quality, capacity of the supplier, means and resources, after-sale services, promotional policy, credibility and responsibility of the supplier, terms and conditions of selling, buying plan etc. Only then, proper supplier should be selected and contacted.
Art of Media Buying Negotiation in Media Buying
Another important function of buying process is to reach the decision to buy and sell goods or services through negotiation. After buying plan has been made, perspective supplier has been identified and contact with seller has been established, negotiation is held between buyer and seller. Such negotiation is held on terms and conditions of supply, price of the goods, discount, mode of payment, time, delivery schedule, means of delivery etc. and then selling and buying reaches the conclusion.
After such negotiation, buyer decides to give purchase order and makes agreement with supplier to supply the goods.
Contractual Function
Contractual function is the actual buying function. After the agreement has been made with supplier on terms and conditions, buyer gives purchase order. If the goods are to be bought by final consumers, they make agreement with seller on price at the selling place and buy immediately. Buying may be on cash or credit depending upon their agreement. If the goods are purchased on credit, the buyer has to follow and implement necessary terms and conditions mentioned in credit documents.
Industrial consumers, institutional buyers, government offices etc also make agreement with supplier to buy necessary goods. Buyer and seller both parties should follow the contract made for the supply of goods. If any party violets the terms and conditions or does not carry out the responsibility according to the agreement, the other party has the right to get compensation or fine or any loss. The seller should supply the goods as according to the agreement and the buyer should make payment of price according to the terms and conditions.
Plan Presentation and Client Feedback
Customer feedback is the information, insights, issues, and input shared by your community about their experiences with your company, product, or services. This feedback guides improvements of the customer experience and can empower positive change in any business even (and especially) when it’s negative.
Customer feedback is important because it serves as a guiding resource for the growth of your company. Don’t you want to know what you’re getting right and wrong as a business in the eyes of your customers?
There are 5 main reasons why you would want to collect feedback.
- Customer engagement
- Understand your customers
- Product improvement
- Obtain testimonials, reviews, referrals
- Evaluate and get better things
Ways of collecting important feedback from your customers.
- Regularly call your customers
- Provide live chat support
- Social media activity monitoring
- Collect feedback from your live chat sessions
- Provide feedback forms
- Customer service performance analytics
- Provide an active online community with support
- New and existing customer email surveys
- Use NPS to evaluate customer loyalty
- Create a feedback area on order confirmation page
- Online Polls
- Review feedback on your competitor’s sites
- Display any Positive Customer Feedback
- Facebook reactions
- Make your online store more ‘human’
- Offer a gift or prize in return for feedback
- Use negative feedback to showcase professionalism
- Create a feedback area for cart abandonment
- In-App feedback
- Ask for feedback at the point of service
