Robotic Process Automation in banking

RPA is a technology used to automate manual business procedures to allow banks to stay competitive in a growing market. An RPA banking will provide customers with the ability to automatically process payments, deposits, withdrawals, and other banking transactions without the need for manual intervention. Banks are very quickly able to see an ROI from RPA.

RPA takes full form in banking as technology continues to grow. More and more people are using digital banking, cryptocurrency, and mobile payments. These are only some examples of RPA in banking. These Digital transformation projects remain at the top of the list for many banks and will continue to drive the overall technological growth of the banking process.

Intelligent Automation works in banking:

  • IA enables banks to automate complex end-to-end processes.
  • These processes typically involve the use of structured and unstructured data.
  • Thanks to AI and Machine Learning (ML), IA systems are able to communicate using human languages, classifying, and recognizing ‘sentiment’.
  • This understanding of sentiment or language enables IA to operate in a completely automated fashion, even automating workflow steps that would have previously required human intervention.

Role:

Customer Service

Banks deal with multiple queries every day ranging from account information to application status to balance information. It becomes difficult for banks to respond to queries with a low turnaround time.

RPA can automate such rule-based processes to respond to queries in real-time and reduce turnaround time to seconds, freeing up human resources for more critical tasks

With the help of artificial intelligence, RPA can also resolve queries that need decision-making. By using NLP, Chatbot Automation enables bots to understand the natural language of chatting with customers and respond like humans.

Credit Card Processing

Traditional credit card application processing used to take weeks to validate the customer information and approve credit cards. The long waiting period was dissatisfaction to customers and cost to banks. However, with the help of RPA, banks now can process the application within hours. RPA can talk to multiple systems simultaneously to validate the information like required documents, background checks, credit checks and take the decision based on rules to approve or disapprove the application.

Accounts Payable

Accounts payable is a simple but monotonous process in the banking system. It requires extracting vendor information, validating it, and then processing the payment. This does not require any intelligence making it the perfect case for RPA.

Robotic Process Automation with the help of optical character recognition (OCR) solutions can solve this problem. OCR can read the vendor information from the digital copy physical form and provide information to the RPA system. RPA will validate the information with the information in the system and process the payment. If any error occurs, RPA can notify the executive for resolution.

General Ledger

The banks must keep the general ledger updated with information like financial statements, revenue, assets, liabilities, expenses, and revenue which is used to prepare financial statements. Financial statements are the public documents that are then accessed by the public, stakeholders, and media. Considering the amount of detailed information in the statement, errors in the report can very badly affect the bank’s image.

To create the statement, the bank needs to update information from the multiple legacy systems as these systems cannot integrate, verify it and make sure that the general ledger is prepared with no errors. With this amount of data from multiple systems, it is bound to have errors. Here comes RPA to the rescue. RPA is independent of the technology and can integrate data from multiple legacy systems to present in the required format even if the data in the systems are not in the same format. This reduces the huge amount of data handling and time.

Report Automation

Like all other public companies, banks need to prepare reports and present them to their stakeholders to show their performance. Considering the importance of the report, there is no chance for the bank to make an error.

While RPA systems provide data in multiple formats, they can create reports by auto-filling the available report format to create reports without errors and minimum time

Account Closure Process

With such a huge number of customers, it is supposed to get some account closure requests monthly. There can be various reasons for the account closures and one of them is when a client has failed to provide the mandatory documents.

With Robotic Process Automation, it is easy to track such accounts, send automated notifications, and schedule calls for the required document submissions. RPA can also help banks to close accounts in exceptional scenarios like customers failing to provide KYC documents.

Fraud Detection

With the introduction of digital systems, one of the major concerns of banks is fraud. It is really difficult for banks to track all the transactions to flag the possible fraud transaction. Whereas RPA can track the transactions and raise the flag for possible fraud transaction patterns in real-time reducing the delay in response. In certain cases, RPA can prevent fraud by blocking accounts and stopping transactions.

KYC Process

Know Your Customer (KYC) is a mandatory process for banks for every customer. This process includes 500 to 1000+ FTEs to perform necessary checks on the customers. According to Thomson Reuters, banks spend more than $384 million per year on KYC process compliance.

Considering the cost of the manual process, banks have started using RPA to validate customer data. With increased accuracy, banks no longer have to worry about the FTEs and the process can be completed with minimal errors and staff.

Origin of Bank, Meaning and Definition, Features of Banks

Bank is a financial institution that accepts deposits from the public, provides loans, and offers various financial services such as wealth management, investment, and currency exchange. Banks act as intermediaries between savers and borrowers, ensuring the efficient allocation of funds in the economy. They play a crucial role in economic stability and growth by facilitating transactions, offering credit, and managing risks. In India, banks are regulated by the Reserve Bank of India (RBI) to ensure financial stability and protect the interests of depositors. Types of banks include commercial banks, cooperative banks, and specialized institutions like development banks.

Definitions:

  • According to R.S. Sayers, “Banks are institutions whose debts are commonly accepted in final settlement of other peoples debts.”
  • Oxford Dictionary defines a bank as “an establishment for custody of money, which it pays out on customer’s order.”
  • According to Peter Rose, “Bank is financial intermediary accepting deposits and granting loans.”
  • According to F.E. Perry, “Bank is an establishment which deals in money, receiving it on deposit.”
  • According to R.P. Kent, “Bank is an institution which collects idle money temporarily from the public and lends to other people as per need.”
  • According to P.A. Samuelson, “Bank provides service to its clients and in turn receives perquisites in different forms.”
  • According to Cairn Cross, “Bank is an intermediary financial institution which deals in loans and advances.”
  • According to W. Hock, “Bank is such an institution which creates money by money only.”

Origin of Bank:

The origin of banking in India traces its roots to ancient times when financial activities were carried out through moneylenders and merchant guilds. During the Vedic period (1500-500 BCE), practices of lending and borrowing were prevalent, and the concept of “srenis” (merchant guilds) emerged. These guilds facilitated trade, and their members acted as bankers by providing loans and credit.

The modern banking system in India, however, evolved during the British colonial period. The first bank established in India was the Bank of Hindustan, founded in 1770 in Calcutta (now Kolkata). Though it failed in 1830, it marked the beginning of formal banking activities. In 1806, the General Bank of India was established, followed by the Bank of Bengal in 1809, which eventually merged into the Imperial Bank of India in 1921 (later known as the State Bank of India).

The pivotal moment in India’s banking history came in 1935 with the founding of the Reserve Bank of India (RBI). The RBI was established as the central banking institution to regulate the monetary and credit system, ensuring economic stability and growth. In post-independence India, the banking sector underwent significant reforms, most notably the nationalization of banks in 1969. This was aimed at making credit more accessible to the rural and underserved populations.

Since then, the Indian banking system has grown and diversified, with the introduction of private sector banks (like HDFC and ICICI), foreign banks, and regional rural banks, all regulated by the RBI, fostering a modern and robust banking ecosystem.

Features of Banks:

1. Accepting Deposits

One of the primary functions of banks is accepting deposits from individuals, businesses, and institutions. Banks offer various types of deposit accounts, such as savings accounts, current accounts, and fixed deposits. These deposits provide a safe place for customers to store their money while earning interest on certain types of accounts, such as savings and fixed deposits. This feature makes banks a trusted institution for safeguarding funds.

2. Providing Loans and Credit

Banks lend money to individuals, businesses, and governments, facilitating investment and consumption. The loan types include personal loans, home loans, education loans, business loans, and agricultural loans. Banks charge interest on these loans, which is a major source of income for them. By lending money, banks stimulate economic growth, enabling the expansion of businesses, homeownership, and personal development.

3. Financial Intermediation

Banks act as intermediaries between savers and borrowers. They pool the savings from individuals who deposit money and then lend it to those who need funds. This process helps in the efficient allocation of resources, fostering economic growth. Banks, by offering a return on deposits and earning interest from loans, create a symbiotic relationship between those who save and those who borrow.

4. Risk Management

Banks help in managing and mitigating various types of financial risks. Through services such as insurance, derivatives, and hedging, banks provide protection to both individuals and businesses from unforeseen risks, such as economic downturns, natural disasters, or market fluctuations. By spreading and diversifying risks, banks contribute to financial stability in the economy.

5. Facilitating Payments

Banks provide a variety of payment services, making it easier for individuals and businesses to transfer funds. This includes cheque services, Electronic Funds Transfers (EFT), Real-Time Gross Settlement (RTGS), Immediate Payment Service (IMPS), and online banking. These payment methods are integral to trade, commerce, and personal financial management, reducing the need for physical cash transactions and promoting a digital economy.

6. Currency Issuance

In India, the Reserve Bank of India (RBI) issues currency notes, but commercial banks play a key role in ensuring the circulation and distribution of currency. Banks provide customers with the required denomination of currency for daily transactions. They also manage the withdrawal and deposit of cash, ensuring an efficient cash flow within the economy.

7. Wealth Management and Investment Services

Banks offer a wide range of wealth management services, including investment advice, portfolio management, and the sale of investment products such as mutual funds, bonds, and fixed deposits. They also provide retirement planning and tax-saving products. These services help customers grow their wealth and plan for the future, offering guidance and access to diverse investment opportunities.

8. Regulation and Security

Banks are regulated by central authorities such as the Reserve Bank of India (RBI) in India, ensuring they maintain financial stability, sound lending practices, and consumer protection. Banks are also required to adhere to strict guidelines related to capital adequacy, liquidity, and risk management. The regulatory framework ensures the security of deposits and minimizes the risk of bank failures.

Foreign Banks, Role, Functions, Advantages, Disadvantages

Foreign banks play a crucial role in India’s financial ecosystem, offering specialized services, advanced technologies, and global expertise. These banks operate under the regulations of the Reserve Bank of India (RBI) and contribute to the growth of international trade, foreign investment, and the adoption of modern banking practices in the country.

Roles of Foreign Banks

  • Promoting International Trade

Foreign banks facilitate international trade by providing essential financial services like letters of credit, trade finance, and forex services. They act as a bridge between Indian businesses and global markets, ensuring smooth transactions across borders.

  • Encouraging Foreign Investments

By catering to multinational corporations and foreign investors, foreign banks attract and manage foreign direct investment (FDI) and portfolio investments. Their expertise in global financial markets makes them a preferred partner for foreign investors.

  • Introducing Advanced Banking Practices

Foreign banks bring innovative products, advanced technology, and international best practices to India. Their services, such as digital banking, mobile payments, and AI-driven analytics, set high standards for the banking industry.

  • Providing Specialized Financial Services

Foreign banks offer niche financial services, such as wealth management, investment banking, and treasury management, catering to high-net-worth individuals (HNWIs), corporations, and institutional investors.

  • Enhancing Competition in the Banking Sector

The presence of foreign banks increases competition in the Indian banking system. This drives domestic banks to improve service quality, adopt new technologies, and enhance operational efficiency.

  • Strengthening India’s Integration with the Global Economy

Foreign banks help Indian businesses and individuals access global financial systems. They provide exposure to international markets and help integrate India into the global financial framework.

  • Channeling Global Expertise for Local Growth

With their international exposure, foreign banks contribute to the development of India’s financial infrastructure. They provide insights into global market trends, risk management strategies, and economic policies that benefit the local economy.

Functions of Foreign Banks

  • Acceptance of Deposits

Foreign banks mobilize deposits from customers, including individuals, corporations, and institutions. They offer various deposit products, such as savings accounts, current accounts, and term deposits, often tailored for international clients.

  • Providing Credit Facilities

Foreign banks extend credit to businesses, individuals, and multinational corporations. Their loans are typically geared toward trade finance, project financing, and working capital needs, with a focus on international operations and cross-border activities.

  • Facilitating Foreign Exchange Transactions

One of the primary functions of foreign banks is offering foreign exchange services. They assist businesses and individuals in currency conversion, hedging foreign exchange risks, and managing international remittances.

  • Offering Investment Banking Services

Foreign banks play a significant role in providing investment banking solutions, including mergers and acquisitions (M&A), equity issuance, debt restructuring, and corporate advisory services. These functions support corporate growth and capital market activities.

  • Treasury and Risk Management

Foreign banks manage their clients’ financial risks, such as currency, interest rate, and commodity price risks, through their treasury operations. They provide sophisticated financial instruments like derivatives and swaps to help clients mitigate risks.

  • Wealth and Asset Management

Foreign banks cater to HNWIs and institutional investors by offering wealth management and asset allocation services. They help clients build diversified portfolios, manage investments, and achieve long-term financial goals.

  • Supporting Corporate and Institutional Banking

Foreign banks specialize in corporate banking services, including cash management, trade finance, and customized credit solutions. They also cater to the needs of multinational corporations, offering expertise in international financial systems.

Advantages

  • Foreign banks enter host countries with new technology that contributes to the country’s technological development.
  • The entry of foreign banks has a positive impact on the regulatory and supervisory regimes of the host country because they will be able to learn about the regulatory and supervisory regimes of foreign banks’ home countries.
  • Foreign banks have a greater ability to invest in more sectors than domestic banks in the host country because they have a larger economic scale and risk diversification techniques.
  • The presence of a foreign bank in a developing country also contributes to the transmission of best practices in the banking industry.
  • The entry of a foreign bank increases competition, which has an automatic positive impact on the development of the country’s banking sector.
  • Over the years, foreign banks have made significant contributions to the banking sector by bringing capital and global best practices, as well as grooming talent.

Challenges Faced by Foreign Banks

  • Regulatory Constraints:

Operating under stringent RBI regulations, foreign banks must adapt their global practices to local requirements.

  • Limited Branch Networks:

Foreign banks typically have fewer branches, restricting their reach in rural and semi-urban areas.

  • High Competition:

They face stiff competition from established domestic banks and financial technology (fintech) companies.

Some foreign banks in India:

  1. Citibank
  2. Standard Chartered Bank
  3. HSBC (Hongkong and Shanghai Banking Corporation)
  4. Deutsche Bank
  5. Barclays Bank
  6. Bank of America
  7. Royal Bank of Scotland (RBS)
  8. JP Morgan Chase Bank
  9. BNP Paribas
  10. DBS Bank
  11. UBS Bank
  12. Credit Suisse
  13. Wells Fargo Bank
  14. Societe Generale
  15. Industrial and Commercial Bank of China (ICBC)
  16. Mizuho Bank
  17. Sumitomo Mitsui Banking Corporation (SMBC)
  18. CIMB Bank
  19. Mashreq Bank
  20. ANZ Bank (Australia and New Zealand Banking Group)

Cashless banking

A cashless society describes an economic state whereby financial transactions are not conducted with money in the form of physical banknotes or coins, but rather through the transfer of digital information (usually an electronic representation of money) between the transacting parties. Cashless societies have existed from the time when human society came into existence, based on barter and other methods of exchange, and cashless transactions have also become possible in modern times using credit cards, debit cards, mobile payments, and digital currencies such as bitcoin. However this article discusses and focuses on the term “cashless society” in the sense of a move towards, and implications of, a society where cash is replaced by its digital equivalent in other words, legal tender (money) exists, is recorded, and is exchanged only in electronic digital form.

Such a concept has been discussed widely, particularly because the world is experiencing a rapid and increasing use of digital methods of recording, managing, and exchanging money in commerce, investment and daily life in many parts of the world, and transactions which would historically have been undertaken with cash are often now undertaken electronically. Some countries now set limits on transactions and transaction values for which non-electronic payment may be legally used.

Benefits:

Reduced business risks and costs

Cashless payments eliminate several risks, including counterfeit money (though stolen cards are still a risk), theft of cash by employees, and burglary or robbery of cash. The costs of physical security, physically processing cash (withdrawing from the bank, transporting, counting) are also reduced once a business goes completely cashless, as is the risk that the business will not have enough cash on hand to make the change.

Reducing transmittal of disease via cash

Cash provides a good home for disease-causing organisms (i.e. Staphylococcus aureus. Salmonella species, Escherichia coli, COVID-19…). However, cash has been found to be less likely to transmit disease than commonly touched items such as credit card terminals and pinpads. Such concerns prompted the German central bank, Deutsche Bundesbank, to state that “Cash poses no particular risk of infection for public”.

Transaction speed

Restaurant chain Sweetgreen found cashless locations (with customers using payment cards or the chain’s mobile app) could process transactions 15% faster.

Elimination of high-denomination notes for purposes of reducing criminal activity

One significant societal advantage cited by proponents is the difficulty of money laundering, tax evasion, performing illegal transactions, and funding illegal activity in a cashless society. Many countries have regulated, restricted, or banned private digital currencies such as Bitcoin, partly to prevent illegal transactions. Large amounts of value can also be stored in real estate, antiques, or commodities like diamonds, gold, silver, and platinum.

Some have proposed a “Reduced cash” system, where small bills and coins are available for anonymous, everyday transactions, but high-denomination notes are eliminated. This would make the amount of cash needed to move large amounts of value physically awkward and easier to detect. Large notes are also the most valuable to counterfeit.

Better collection of economic data

Rather than conducting “Costly and periodic” surveys and sampling of real-world transactions, “real data” collected on citizens’ spending can assist in devising and implementing policies that are deduced from actual data. With recorded financial transactions, the government can better track the movement of the money through financial records which enables them to track the black money and illegal transactions taking place in the country.

Flexibility

With advanced technology and payment systems at our disposal, going cashless is as good as having cash. You can use your money in several different ways, and often almost instantaneously. So, purchase air tickets, pay off your home loan EMI, or buy a life insurance policy without having to arrange for cash.

Easier consumer budgeting

As digital payments are made, transactions are kept in records. Cashless payments facilitate the tracking of spending expenditure and record the movement of money. Having recorded transactions, it can help citizens to refine their budget more efficiently because people can see their recorded transactions in their bank account and know where their ingoing’s and outgoings are occurring.

Mobile App based financial services

Mobile Banking

It has been predicted that by 2025, approximately 4 billion people will use mobile banking and the users will be able to use apps to track, transact and spend from their apps. Apart from just attracting customers with the ease with which the apps work, the exposure to these apps also attracts prospective employees. All employees want to work with an employer who is represented by cutting edge technology and attractive apps.

Mobile Payments

A large number of users are now using mobile apps to make bill payments for various utilities like phone use, electricity bill, credit card bill, etc. This can easily be done through apps for mobile services. Payments always involve some amount of confidentiality and privacy. Apps help the users to keep the information confidential and safe. As the connectivity across areas and platforms is increasing, the mobile apps help the customers to transact with minimal effort and maximum confidentiality. Apart from this, mobile apps also provide many different ways to make the payment:

  • Netbanking
  • Credit card Payment
  • Debit card Payment
  • Mobile Wallets

Increase Business

Mobile Apps also ensure that the financial sector enterprise has maximum business. By making the business more accessible, mobile apps have ensured that the business captures maximum market share and increases sales. By providing safe and secure transactions, mobile apps have strengthened the bond between existing customers and the business as well. This ensures continued patronage and work. Mobile applications from finance organizations can supply underserved clients with a means to manage and leverage investment or business opportunities.

Reduce Operational Costs

The use of mobile apps has also ensured that the operational cost of running the business has been reduced. Mobile apps provide one-stop shops for buying, returning, acquiring, exchanging, and remitting of goods and services. Apart from this, mobile apps have also ensured that there is a seamless, virtual transfer of data from the customer to management and vice versa. Mobile apps have made space for virtual customer help stations and have reduced costs further.

Following the markets

Mobile apps in financial categories may send real-time stock and market warnings to the users’ mobile devices via push notifications. Thus, users may be informed about the performances of the investments anytime. In the finance sector in which responding quickly is important, institutions which have their mobile apps may often be preferred by the users.

Immediate Payment Service (IMPS), Benefits, Features

IMPS (Immediate Payment Service) is a real-time interbank electronic funds transfer system that enables instant money transfers 24/7, including on holidays. Launched by the National Payments Corporation of India (NPCI) in 2010, IMPS allows users to transfer funds using mobile phones, internet banking, and ATMs, making it one of the most convenient modes of payment in India.

IMPS offers several advantages over traditional banking systems like NEFT or RTGS, such as immediate processing, 24-hour accessibility, and the ability to transfer funds to both bank accounts and mobile wallets. It supports both intra-bank and inter-bank transfers, making it suitable for sending money across different financial institutions. Users need only a mobile number linked with the bank account (via MMID or mobile number) to send funds, and the entire process is completed within minutes.

IMPS is regulated by the Reserve Bank of India (RBI) and supports small-value transactions as well as high-value ones, depending on the customer’s bank policies. The system is accessible through multiple platforms such as SMS, mobile apps, and online banking. One of its key features is that the sender and recipient do not need to have the same bank account, as long as the transaction is routed through IMPS-enabled bank networks.

IMPS has revolutionized digital payments in India, offering a secure, fast, and efficient means for individuals and businesses to conduct real-time financial transactions without the usual delays seen in traditional banking methods.

Benefits of IMPS (Immediate Payment Service)

  • Instant Fund Transfers

IMPS is designed for real-time processing, meaning that fund transfers are completed almost instantly, unlike other systems like NEFT or RTGS that may take hours or even days. This immediacy is particularly valuable for emergency situations and urgent business payments4/7 Availability

One of the most significant advantages of IMPS is its round-the-clock availability, including on weekends and holidays. This ensures that transactions can be made at any time, offering unmatched convenience compared to traditional banking services which have specific operating hours .

  • Across Multiple Channels

IMPS can be accessed through multiple platforms: mobile apps, internet banking, SMS, and even ATMs. This multi-channel accessibility makes it easy for users to initiate transactions from virtually anywhere and at any time .

  • Low-Cost

IMPS offers affordable transaction charges compared to other payment systems like RTGS. This makes it a cost-effective option for both individuals and businesses, especially for small-value transfers.

  • Mobile Number Bases

IMPS allows users to send funds using a mobile number linked to a bank account (through MMID), reducing the need for complicated bank account details. This simplifies the process, especially for those who are not as familiar with traditional banking systems.

  • Secure Transactions

Highly secure, leveraging the latest encryption and security protocols. This ensures that all payments are safeguarded against fraud and unauthorized access, which is crucial for maintaining trust in the system.

  • Supports Both Small and Large Transactions:

Accommodates a wide range of transaction values, from small remittances to larger business payments. Banks may have their own limits, but the flexibility of the system allows for scalability across diverse user needs.

  • Convenient for Bill Payments

IMPS can also be used payments, such as utility bills, mobile recharges, and subscription payments, offering users a fast, easy way to handle their recurring payments without delays.

Features of IMPS

The IMPS payment facility offers a number of features that are highly beneficial in the digital world. These are listed as follows:

  • Supports dual platforms:

IMPS payment transfer facility can be accessed as per the user’s convenience on the dual platforms of mobile and the web. This means that IMPS can be used through a mobile app or through accessing the internet through any other medium. However, it must be noted that using IMPS via the web might require you to provide additional details.

  • Instant Fund Transfer:

IMPS transactions are quick and fast. This is because the IMPS transactions are made instantly, without any hindrance. Even in case of technical errors, it doesn’t take more than an hour for the successful transfer of funds via IMPS.

  • Availability:

The best part about IMPS payments is that funds can be transferred anytime. Thus, the user is not bound to remember the bank or public holidays to make a transfer of funds. IMPS payments are available 24*7 and 365 days in a year, irrespective of a Sunday or any holiday.

  • Safe and Secure:

IMPS transactions are safe and secure in comparison to physical transfer of funds using deposit slips. This is because IMPS can be accessed at the comfort of one’s privacy, while transferring funds via deposit slips might prompt frauds to misuse various information. In addition to that, it must be noted the IMPS transactions are protected on the internet using the end-to-end encryptions and firewalled servers. Thus, they are safe and secure in every sense.

  • Multiple Confirmations:

On successful payment of funds via IMPS, the user gets a confirmation from the bank as well as from the mobile banking application. Further, the details regarding the credit and debit of funds are sent to both the receiver and the sender. Thus, there is the least chance of confusion.

Unified Payments Interface (UPI)

Unified Payments Interface (UPI) has become a cornerstone of India’s digital payment ecosystem, facilitating instant real-time transactions between banks through mobile platforms. Developed by the National Payments Corporation of India (NPCI) and regulated by the Reserve Bank of India (RBI), UPI supports both peer-to-peer (P2P) and person-to-merchant (P2M) transactions.

As of mid-2024, UPI has demonstrated phenomenal growth. Transaction volumes surged to 78.97 billion in the first half of 2024, marking a 52% increase from the same period in 2023. The total transaction value reached ₹116.63 trillion, a 40% rise year-over-year. In July 2024 alone, the system processed 14.44 billion transactions, totaling ₹20.64 trillion in value, maintaining a daily transaction average of 465 million​

With over 300 banks participating, UPI now dominates both in-store and online payment markets, encompassing sectors like e-commerce, government services, and financial services. The platform’s widespread adoption has been bolstered by popular apps like PhonePe, Google Pay, and Paytm. Furthermore, the integration of voice command features, supporting English and Indian vernacular languages, is underway, promising enhanced accessibility​

UPI’s rapid adoption reflects its utility for micro and macro transactions, cementing its role as a transformative force in India’s digital economy.

Service

Unified Payments Interface is a real time payment system that allows sending or requesting money from one bank account to another. Any UPI client app may be used and multiple bank accounts may be linked to single app. Money can be sent or requested with the following methods:

  • Mobile number: Send or request money from/to the bank account mapped using mobile number.
  • Virtual Payment Address (VPA) or UPI ID: Send or request money from/to bank account mapped using VPA.
  • Account number & IFSC: Send money to the bank account.
  • QR Code: Send money by QR code which has enclosed VPA, Account number and IFSC or Mobile number.
  • Aadhaar: Send money to the bank account mapped using Aadhaar number.

Requirement:

  • Bank a/c
  • Smart Phone with internet facility
  • Mobile number should be linked with bank a/c
  • Debit Card for re-setting MPIN.

Service Activation:

  • Download the App for UPI
  • Do registration online on the App with a/c details
  • Create a virtual ID
  • Set MPIN
  • 5-7 minutes

What is required for Transaction?

  • Smartphone with internet facility
  • Registered device only
  • Use registered MPIN
  • Self Service Mode

Transaction Cost:

  • Customer pays for data charges.
  • NIL to customer by most Banks.

Block Chain Meaning, Uses, Scope

Blockchain is a decentralized digital ledger technology that records transactions across a distributed network of computers. It enables secure, transparent, and tamper-resistant record-keeping by grouping transactions into “blocks,” which are then linked in a chronological order to form a chain. Each block contains a list of transactions, and once data is entered into the blockchain, it becomes virtually immutable. This makes blockchain highly secure, as altering any single block would require changing all subsequent blocks, which is computationally infeasible without consensus from the majority of the network.

Blockchain technology gained prominence as the underlying structure for Bitcoin, the first decentralized cryptocurrency introduced by an anonymous individual or group of people under the pseudonym “Satoshi Nakamoto” in 2008. Nakamoto’s whitepaper, Bitcoin: A Peer-to-Peer Electronic Cash System, laid out the idea of a blockchain that would secure and verify transactions without the need for a central authority, such as a bank.

Since the inception of Bitcoin, blockchain has evolved beyond cryptocurrencies and is now being applied in various sectors, including supply chain management, voting systems, and healthcare, due to its ability to provide transparent, secure, and efficient solutions.

Uses of Block Chain:

  • Cryptocurrency:

The most well-known use of blockchain is in cryptocurrency, particularly Bitcoin. Blockchain allows decentralized transactions, ensuring that users can transfer funds securely without the need for a central authority like a bank. Other cryptocurrencies, like Ethereum and Ripple, also use blockchain to facilitate peer-to-peer payments.

  • Supply Chain Management:

Blockchain provides an immutable record of transactions, making it ideal for tracking goods throughout the supply chain. By recording each step of the supply chain process, from raw materials to finished products, blockchain ensures transparency, reduces fraud, and improves efficiency.

  • Smart Contracts:

Smart contracts are self-executing contracts with the terms of the agreement directly written into lines of code. These contracts automatically execute and enforce the terms once predefined conditions are met. This application is commonly used on platforms like Ethereum to ensure secure transactions and agreements without intermediaries.

  • Voting Systems:

Blockchain can be used to create tamper-proof electronic voting systems. By recording votes on a blockchain, the voting process becomes more transparent and secure, helping to reduce fraud and ensuring that each vote is counted accurately.

  • Healthcare:

Blockchain can improve data management in healthcare by providing a secure, centralized database for patient records. It ensures that patient data is encrypted, accessible only to authorized users, and immutable, which enhances privacy and prevents data tampering.

  • Identity Verification:

Blockchain can be used to create secure digital identities. These identities are encrypted and stored on a blockchain, allowing individuals to control their personal data and share it securely without relying on a centralized authority, thus reducing identity theft and fraud.

  • Intellectual Property Protection:

Blockchain helps in protecting intellectual property by recording ownership and transactions related to creative works. Artists, musicians, and other creators can use blockchain to prove ownership of their work and ensure they receive royalties when their work is used or sold.

  • Financial Services and Banking:

Blockchain enables faster, cheaper, and more secure cross-border payments by eliminating intermediaries. It can also streamline processes like loan disbursements, fraud detection, and regulatory compliance, enhancing efficiency within the financial sector.

Scope of Blockchain:

  • User Control:

With decentralization, users now have control over their properties. They don’t have to rely on any third party to maintain their assets. All of them can do it simultaneously by themselves.

  • Less Failure:

Everything in the blockchain is fully organized, and as it doesn’t depend on human calculations it’s highly fault-tolerant. So, accidental failures of this system are not a usual output.

  • Less Prone to Breakdown:

As decentralized is one of the key features of blockchain technology, it can survive any malicious attack. This is because attacking the system is more expensive for hackers and not an easy solution. So, it’s less likely to breakdown.

  • Zero Scams:

As the system runs on algorithms, there is no chance for people to scam you out of anything. No one can utilize blockchain for their personal gains.

  • No Third-Party:

Decentralized nature of the technology makes it a system that doesn’t rely on third-party companies; No third-party, no added risk.

  • Authentic Nature:

This nature of the system makes it a unique kind of system for every kind of person. And hackers will have a hard time cracking it.

  • Transparency:

The decentralized nature of technology creates a transparent profile of every participant. Every change on the blockchain is viewable and makes it more concrete.

Cheques Truncation System (CTS0 Paper to follow PTF)

Cheque Truncation System (CTS) is an electronic clearing system introduced by the Reserve Bank of India (RBI) in 2010 to streamline and digitize the cheque clearing process. CTS eliminates the physical movement of cheques between banks and clearinghouses, replacing it with a digital image and associated data transmitted electronically. This system significantly enhances efficiency, reduces processing time, minimizes the risk of cheque fraud, and ensures faster fund settlements.

CTS system involves truncating, or stopping, the physical flow of a cheque from the presenting bank to the paying bank. Instead of physically transferring the cheque, the presenting bank captures its digital image along with necessary details like the Magnetic Ink Character Recognition (MICR) data and transmits it to the paying bank electronically.

Paper to Follow (PTF) was initially introduced as part of CTS in cases requiring physical cheque verification. However, over time, the reliance on PTF has diminished as banks and systems became more adept at handling digital processes, and most transactions are now entirely paperless.

Key Objectives of CTS:

  1. Efficiency in Clearing: By digitizing the process, CTS ensures faster clearing of cheques compared to the traditional manual system.
  2. Fraud Prevention: Secure transmission of images and associated data reduces the risk of cheque fraud and tampering.
  3. Cost Reduction: Eliminating physical cheque movement reduces transportation and processing costs.
  4. Enhanced Customer Service: Faster processing leads to quicker fund availability for customers.
  5. Standardization: Promotes uniform cheque issuance and processing standards across all banks.

How CTS Works?

  1. Cheque Presentation:

    • The customer deposits the cheque at the bank.
    • The presenting bank captures a high-quality scanned image of the cheque along with relevant data.
  2. Image and Data Transmission:

    • The scanned image and associated data, including MICR details, are securely transmitted to the clearinghouse.
    • The clearinghouse validates and processes the data before sending it to the paying bank.
  3. Verification and Settlement:

    • The paying bank reviews the digital image and associated data to verify the cheque’s authenticity and funds availability.
    • If valid, the payment is processed, and funds are transferred electronically.

Role of Paper to Follow (PTF)

When CTS was introduced, Paper to Follow (PTF) acted as a fallback mechanism. In certain cases where additional verification was required, the physical cheque was sent to the paying bank after the initial electronic transmission.

However, with advancements in digital imaging and improved cheque standards, the reliance on PTF has decreased. Today, banks primarily rely on digital images for clearing, making the process faster and more secure. PTF is now considered only in exceptional cases, such as disputes or legal proceedings.

Features of CTS

  • Truncation:

Eliminates the physical movement of cheques between banks and clearinghouses.

  • Secure Data Transmission:

Uses encryption and digital signatures to ensure data integrity and confidentiality.

  • Standardized Formats:

All cheques follow a standardized format for easier image capturing and processing.

  • MICR Encoding:

Mandatory MICR code facilitates easy and quick identification of the bank branch.

  • Image Exchange:

High-resolution images are exchanged electronically between banks and clearinghouses.

Benefits of CTS

  • Time-Saving:

Traditional cheque clearing took 2–3 days, while CTS enables same-day or next-day clearing.

  • Cost-Effective:

Reduces transportation and manual handling costs associated with physical cheque clearing.

  • Enhanced Security:

Secure electronic transmission minimizes the risk of fraud or unauthorized alterations.

  • Convenience for Customers:

Faster processing ensures quicker fund availability for cheque holders.

  • Uniform Standards:

Cheque standardization improves processing efficiency and reduces errors.

Challenges of CTS

  • Technological Dependency:

Requires robust IT infrastructure and skilled personnel at all participating banks.

  • Initial Setup Costs:

Investment in scanners, software, and training for bank staff.

  • Fraud Risks in Image Manipulation:

Although minimized, risks of image forgery or tampering remain a concern.

  • Adoption Resistance:

Smaller banks and rural branches may face challenges in adopting the system.

Impact of CTS on the Banking Sector

The implementation of CTS has revolutionized cheque clearing in India, making it faster, more reliable, and cost-efficient. It has streamlined the operations of banks by reducing manual interventions and standardizing processes. The system also enhances the customer experience by ensuring quick fund transfers and improved fraud detection mechanisms.

Legal Framework

CTS operates under the provisions of the Negotiable Instruments Act, 1881, amended to support electronic cheque clearing. Banks must adhere to RBI guidelines regarding cheque imaging, transmission, and security standards.

Cyberspace, Digital Signature

Cyberspace

Cyberspace is a concept describing a widespread interconnected digital technology. “The expression dates back from the first decade of the diffusion of the internet. It refers to the online world as a world ‘apart’, as distinct from everyday reality. In cyberspace people can hide behind fake identities, as in the famous The New Yorker cartoon.” The term entered popular culture from science fiction and the arts but is now used by technology strategists, security professionals, government, military and industry leaders and entrepreneurs to describe the domain of the global technology environment, commonly defined as standing for the global network of interdependent information technology infrastructures, telecommunications networks and computer processing systems. Others consider cyberspace to be just a national environment in which communication over computer networks occurs. The word became popular in the 1990s when the use of the Internet, networking, and digital communication were all growing dramatically; the term cyberspace was able to represent the many new ideas and phenomena that were emerging.

As a social experience, individuals can interact, exchange ideas, share information, provide social support, conduct business, direct actions, create artistic media, play games, engage in political discussion, and so on, using this global network. They are sometimes referred to as cybernauts. The term cyberspace has become a conventional means to describe anything associated with the Internet and the diverse Internet culture. The United States government recognizes the interconnected information technology and the interdependent network of information technology infrastructures operating across this medium as part of the US national critical infrastructure. Amongst individuals on cyberspace, there is believed to be a code of shared rules and ethics mutually beneficial for all to follow, referred to as cyberethics. Many view the right to privacy as most important to a functional code of cyberethics. Such moral responsibilities go hand in hand when working online with global networks, specifically, when opinions are involved with online social experiences.

While cyberspace should not be confused with the Internet, the term is often used to refer to objects and identities that exist largely within the communication network itself, so that a website, for example, might be metaphorically said to “exist in cyberspace”. According to this interpretation, events taking place on the Internet are not happening in the locations where participants or servers are physically located, but “in cyberspace”. The philosopher Michel Foucault used the term heterotopias, to describe such spaces which are simultaneously physical and mental.

Firstly, cyberspace describes the flow of digital data through the network of interconnected computers: it is at once not “real”, since one could not spatially locate it as a tangible object, and clearly “real” in its effects. There have been several attempts to create a concise model about how cyberspace works since it is not a physical thing that can be looked at. Secondly, cyberspace is the site of computer-mediated communication (CMC), in which online relationships and alternative forms of online identity were enacted, raising important questions about the social psychology of Internet use, the relationship between “online” and “offline” forms of life and interaction, and the relationship between the “real” and the virtual. Cyberspace draws attention to remediation of culture through new media technologies: it is not just a communication tool but a social destination and is culturally significant in its own right. Finally, cyberspace can be seen as providing new opportunities to reshape society and culture through “hidden” identities, or it can be seen as borderless communication and culture.

Cyberspace brings in many uses. It lets you do everything possible through the internet. Be it education, military, finance, or even education today everything is connected to what is known as cyberspace. There is not a single sphere in our life that is not connected to social media.

The internet has made it efficient to store and to handle data. It has made man’s life organized and more systematic. Be it for e-banking or booking tickets or even to work online, cyberspace is everywhere.

Private hands mostly develop and maintain cyberspace infrastructure. We are all online but no international or centralized authority contains what occurs on the internet or how cyberspace is managed and structured. There are submarine cables that transmit the data making use of fiber optic technology. These submarine cables are the major carriers of data and they transmit lots of data cheaply and quickly.

Digital Signature

A digital signature is a mathematical technique used to validate the authenticity and integrity of a message, software or digital document. It’s the digital equivalent of a handwritten signature or stamped seal, but it offers far more inherent security. A digital signature is intended to solve the problem of tampering and impersonation in digital communications.

Digital signatures can provide evidence of origin, identity and status of electronic documents, transactions or digital messages. Signers can also use them to acknowledge informed consent.

A digital signature is a mathematical scheme for verifying the authenticity of digital messages or documents. A valid digital signature, where the prerequisites are satisfied, gives a recipient very strong reason to believe that the message was created by a known sender (authentication), and that the message was not altered in transit (integrity).

Digital signatures are a standard element of most cryptographic protocol suites, and are commonly used for software distribution, financial transactions, contract management software, and in other cases where it is important to detect forgery or tampering.

Digital signatures are often used to implement electronic signatures, which includes any electronic data that carries the intent of a signature, but not all electronic signatures use digital signatures. In some countries, including Canada, South Africa, the United States, Algeria, Turkey, India, Brazil, Indonesia, Mexico, Saudi Arabia, Uruguay, Switzerland, Chile and the countries of the European Union, electronic signatures have legal significance.

Digital signatures employ asymmetric cryptography. In many instances, they provide a layer of validation and security to messages sent through a non-secure channel: Properly implemented, a digital signature gives the receiver reason to believe the message was sent by the claimed sender. Digital signatures are equivalent to traditional handwritten signatures in many respects, but properly implemented digital signatures are more difficult to forge than the handwritten type. Digital signature schemes, in the sense used here, are cryptographically based, and must be implemented properly to be effective. They can also provide non-repudiation, meaning that the signer cannot successfully claim they did not sign a message, while also claiming their private key remains secret. Further, some non-repudiation schemes offer a timestamp for the digital signature, so that even if the private key is exposed, the signature is valid. Digitally signed messages may be anything representable as a bitstring: examples include electronic mail, contracts, or a message sent via some other cryptographic protocol.

There are several reasons to sign such a hash (or message digest) instead of the whole document.

For efficiency

The signature will be much shorter and thus save time since hashing is generally much faster than signing in practice.

For compatibility

Messages are typically bit strings, but some signature schemes operate on other domains (such as, in the case of RSA, numbers modulo a composite number N). A hash function can be used to convert an arbitrary input into the proper format.

For integrity

Without the hash function, the text “to be signed” may have to be split (separated) in blocks small enough for the signature scheme to act on them directly. However, the receiver of the signed blocks is not able to recognize if all the blocks are present and in the appropriate order.

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