Money paid by mistake in Bank14/03/2023 0 By indiafreenotes
The Reserve Bank of India (RBI) has issued guidelines and rules to deal with mistaken payments made through banks. These guidelines and rules are designed to protect customers and ensure that banks take appropriate action when such errors occur. Some of the key guidelines and rules are:
- Reporting of erroneous transactions: Banks are required to report erroneous transactions to their customers within a reasonable time period. This is typically within 24 hours of the transaction being made.
- Liability of the bank: If the bank is at fault for the erroneous transaction, they are liable to rectify the error and compensate the customer for any losses incurred.
- Liability of the customer: If the customer is at fault for the erroneous transaction, they are liable for any losses incurred. However, the bank is required to assist the customer in recovering the money.
- Dispute resolution: If there is a dispute between the customer and the bank regarding the erroneous transaction, the matter can be referred to the banking ombudsman for resolution.
- Time limit for resolution: The RBI has set a time limit of 12 days for banks to resolve disputes related to mistaken payments.
If you have made a mistaken payment through a bank in India, you can take the following steps to rectify the error:
- Contact your bank: The first thing you should do is contact your bank and inform them about the mistake. They will be able to guide you on the next steps to take and may be able to reverse the transaction if it is caught early enough.
- Contact the recipient bank: If the money has been credited to the wrong account, you should contact the recipient bank and inform them of the mistake. They may be able to reverse the transaction and credit the money back to your account.
- File a complaint: If the recipient bank is unresponsive or unwilling to help, you can file a complaint with the banking ombudsman. The ombudsman is an independent body set up by the Reserve Bank of India to resolve disputes between banks and their customers.
- Legal action: If all else fails, you may need to take legal action against the recipient of the mistaken payment. However, this should be a last resort and should only be considered after all other avenues have been exhausted.