Author: indiafreenotes

A click path or clickstream is the sequence of hyperlinks one or more website visitors follows on a given site,…

Personalization (broadly known as customization) consists of tailoring a service or a product to accommodate specific individuals, sometimes tied to…

Data reporting is the process of collecting and submitting data which gives rise to accurate analyses of the facts on…

Call center customer relationship management (CRM) refers to a software tool that call center agents use to enhance the customer…

Customer care departments take care of different functionalities, whether the task is servicing customers or providing information on some small…

Web self-service is a type of electronic support (e-support) that allows customers and employees to access information and perform routine…

Customer satisfaction is difficult to measure due to several reasons. Counting on customer satisfaction owing to their feedback is not…

A script is a written guide produced for agents to assist them with call handling. While they have traditionally been…

A remote call center agent stationed at home or at a satellite center, who connects to the “real” call center…

Letting the CRM system define your sales process Most systems come pre-set with default lead and opportunity stages, default fields…